American Family Insurance - Auto

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Becky of Frontenac, KS December 22, 2007

Becky of Frontenac KS (12/22/07)
I was involved in a vehicle accident on Nov. 2, 2007. While sitting at the light I was rear ended. Found out later through police report that passenger (not driver) of the other vehicle reported that my car rolled back or stalled, which it did not, I hadn't moved. The police officer that took our statements made the report out to be my fault, but the police report is being amended because of the officer's mistake. American Family has sent me a letter already saying that I'm at fault and is denying my claim, before receiving the amended police report and medical records.

1100 damage to car. Sister was transported to hospital by ambulance for back, neck and leg pain. I later went to hospital for right shoulder and neck pain.

Katherine of Scottsdale, AZ November 28, 2007

Katherine of Scottsdale AZ (11/28/07)
Late last year, my American Family insurance agent failed to set-up the automatic payments on my account, that I had signed up for. After two months, she finally informed me that she hadn't set up the automatic payments and that she had canceled my coverage. Because of her error, I ended up with an SR-22 on my driving record, which doubled my monthly premium. My coverage was then reinstated in February, and it renewed in August of this year. On October 18th, I called my agent to pay the monthly premium over the phone. I spoke with her assistant who told me the amount due was 146.23, same as every month, since the SR-22. I gave her my credit card number to process the payment. On November 2, my agent called me and left a voicemail stating that my coverage had been canceled for non-payment. I immediately called her back and spoke with her assistant who stated that I've had a past-due balance since March.

First, I advised her that I have proof that there was not a past due balance on my account. Then I asked her why she hadn't mentioned a past-due balance when she told me the amount due on Oct. 18th. She said it wasn't important. She then accused me of not paying my bills and hung up on me! When I finally got my agent on the phone, she told me that I had been one month behind on my payments since March and that the outstanding balance is 107. I reminded her that my monthly premium is not 107. I also reminded her that she renewed my coverage in August and asked her why she would renew a policy, if there was an outstanding balance. She couldn't answer my question.

After making numerous calls to various people at American Insurance, from underwriters to management, I have since signed up with another insurance company; and I've reported the agent from American Family to my bank for committing fraud. It would appear that the agent is running a scam and pocketing her clients' money. She should lose her license to sell insurance.

American Family caused me to unknowingly drive around without insurance, resulting in an SR-22 on my driving record. Also, the SR-22 unnecessarily increased my premium. Nina Falls has taken several hundred dollars worth of payments from me, but hasn't applied them to my account, which means that she now owes me money.

Andy of Salt Lake City, UT November 10, 2007

Andy of Salt Lake City UT (11/10/07)
i just got my drivers license and bought a car. Therefore i needed insurance and american family gave me the lowest quote so i desided to get my car insurance through them. aaron assured me that only if they run my record and a ticket or accident would show up the insurance can go up. So i signed everything and payed about 155,- right away. Then i payed for about 3 month around 80,- and all of the sudden i received a letter with my new bill showing a minimum payment of almost 400.  

So i called aaron and he told me that they adjusted my rates because i had no prior insurance before but that he could fix the problem. After to weeks and the bill due in just 7 days i called several times and no call was returned. So i went to look for another insurance and found such. So i went on the day before my bill was due to the office and canceled my policy with aaron affective the day the bill was due. now 2 weeks later i received another bill with a minimum payment of almost 500.

Mark of Plainfield, IN September 26, 2007

Mark of Plainfield IN (09/26/07)
I was involved in a terrible auto accident with a man whose insurer was american family. He was clearly at fault and totaled my car and another vehicle.Sent two people to the hospital. American family low balled me on my vehicle.refused to return phone calls,never mentioned my medical bills and have been terrible people in an overall fashion.wont pay for rental car,been 30 days,no property damage settlement so I hired an attorney and Im gonna sue em!

I have no car to drive to work. Paying for rental out of my pocket.doctor bills and xrays. Impact was so hard I was knocked out. Now I have to see a shoulder specialist.

Robert of River Forest, IL March 14, 2006

Robert of River Forest, IL (03/14/06)
On 12/9/05 my wife and I were hit by a 22 year old female driver insured by American Family Insurance. Our car was totaled. She has admitted full liability to us, and her insurance company. She was ticketed by the police.

On 1/21/06 I received a settlement offer on the car for 1,168.84. My car, in the condition it was before the accident, could not be replaced for that amount. After some research, using sites such as Edmond's, Kelley Blue Book, and Auto-Traders, I sent a letter to American Family making a counter offer with the results of my research.

After following up with them by phone I have gotten nothing back from them. The last conversation I had with them was on February 25th with Simon who stated "if you don't like it, sue me. I have 15 lawyers on staff and this is all they do".

The State of Illinois can not help me and The Department of Insurance told me that their laws are not strong enough to help me.

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