American General Life Insurance

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Rodney of Murfreesboro, TN November 18, 2009

I have had a Life Insurance Policy with American General Life and Accident since 1977. Recently, I found out that someone took out a loan on my policy who was not authorized to do so. I contacted American General to get copies of the documents and spoke with a Beth D. I have yet to receive copies of the loan documents to prove that I did not take out this loan and it is fraudulent. I continue to contact Ms. D. and get an answer of they are waiting on Customer Service to retrieve the documents.

It has been well over a month at this point, how long does it take to retrieve copies of these documents? I want this rectified immediately. I want to know who took the loan out and why they allowed this to happen without my consent. This has caused interest to eat into my life insurance policy which decreases the value. Who ever took the loan out has not paid on the loan.

gladys of houston, TX September 24, 2009

jewel b was questioned about diagnosis with breast cancer she informed me and said i will not be able to because i didnt tell her about the diagnoses before so i couldnt collect i also told chris k my situation is how are you supposed to know that you are going to have cancer years later she did not try to work with me or reason with me about another policy i am legally blind & i feel as if that made a difference cancer is not a easy thing i have told ms. b about the cancer this is not a matter this is very serious .i now have breast cancer & no policy to cover it & i have been with the company for over 10 yrs. & im still not able for the prepaid burial.

Mollie of Bessemer, AL May 15, 2009

I have life insurance policies with AIG. I wanted to cash out one of the policies. So, one day coincidently before I could call Aig they called me and told me that I had a policy that I had lapsed and it was a whole life policy so money was owed to me. I told theagent I knew it and wanted to csh it out. Hecame brought the forms and convinced me to take out more life policies. I signed the cash out forms and waited three weeks no money or check was sent then the agent came back and said that I must have signed the form wrong.

Still no check he came back and said his boss would have to call me before the form could be sent. The boss never calledd after two months waiting on a check I called the boss, who said that he had the forms on his desk and that the wrong form was filed, He could bring them out with him but wanted to know if i would lke to still take out a life insurance policy on my husband I told him we had already went with another company but when he bring the forms out we would look at his offer.

Now, Im frustrated all you want from me s additional money for your company but you have not made good on your already policy that I have. So, I waited for him to call back he didn't he said he was waiting on my call. I asked where is my money I am tired of the games. He said the forms were on his desk waiting on me to call him. He finally came with a form dated in March and it was now the end of April. It is noe the middle of May and I still don't have the 17,00 dollars. Still stalling!

My husband and I are in the middle of house rennovations and the money was to cover roof on the new addition. Which caused it to rain inside the new Addition. I had to borrow the money from someone else and I have not been able to pay them back.

Dr. of Bentonville, AR May 1, 2009

For two years, our cancer policy has increased without any notification to us; just drafted without our being aware of it or budgeting/planning for it.(100.00 a month;33% increase). Both years, we have been told that a letter was generated. Two questions: Was this amount allowed by the commission and 2nd, why the same story for two years in a row? We had no opportunity to accept or decline the increase.

Patricia of Toledo, OH January 9, 2006

My mother Virginia Branford who is 80 has a policy with this company which my dad,who is now deceased, purchased in 1988. Since I now handle my mother's affairs I checked on her policy. To date she has paid 7714.41 on a 5,000 policy. And the company says I must pay for another 10 years or surrender the policy for 2,388.12

Mary of Glendale, AZ August 19, 2003

Purchased a life insurance policy in 1959 for son the policy was for 400.00. The company was formerly National Life and Accident Insurance Co. AIG has been collecting on this policy and has failed to give me a receipt for payment of June 3rd, 2003. The payment was 20.76.

Tammy of Dallas, GA August 9, 2003

My mother isnt really good on computers so she asked me to e-mail you and tell you what happened to her. Apparently there was a class action lawsuit filed against American General life and Accident Insurance Company which she has numerous life policies through. She recieved a classaction notice in the mail and assumed she would get a settlement. She asked her agent (Ann Southern) if she needed to send the paper back in. The agent told my mother that she didnt need to send the paper back in. American General LifeShe was kind of agitated and was ready to leave when my mother asked her that. Now, one of my mothers friends is recieving periodic settlement checks, this lady did send her form in, and my mother feels cheated by this company once again. My mother is in belief that this agent lied to her. What can she do?

Pamela of Jacksonville, FL June 25, 2001

I am writing on behalf of my father who elderly and a poor historian. He has been paying a premium as given on quarterly statements since 1985 have never missed a payment.Now effective 2001 the amount that they have been paying for the last 15 years was not the cost of the insurance. American General LifeThey raised the premium 3 times the original premium amount only after they said that what they was paying was not the cost of the policy and that the cash value of the policy have been used up. Walter Whetstone the agent sold them this insurance . I believe that something deceptive and fraudulant has happen. What has happen to all the money that was paid over the years. And now that he is elderly they have raised the cost to make it almost impossible for them to keep the insurance that they have been faithfully paying on time. Could some one investigate this?

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