American General Life Insurance Reviews

Since May 22, I can NOT change the Beneficiary! After paying over the phone my annual $993.50, again, I asked to change Beneficiary, but their rep said that they will snail-mail me paper form in 2-3 weeks... Well, as for today, June 5th, it was lost in translation and when I tried to explained to them that NO business in USA deal with a snail-mail for that, everything is on-line, they emailed me something SO ENCRYPTED that I could not open my own mail, over and over again... All their reps are "people with low IQ in some ** country", and my numerous calls to their 844-452-3832 didn't make me any good. For example, yesterday, their other Best and Brightest Supervisor assured me that they do NOT reveal (to me!), who is the current Beneficiary of my AMG Life insurance policy, and will NOT confirm who will be next, should I ever be allowed to change it...

I never had problem when was American General. Now I can’t speak to anyone then keep overcharging me. Thinking of getting a lawyer. I wish I never used American General since 1985.

American General life insurance company a wholly owned subsidiary of Corebridge Financial Inc is the absolute worst company to deal with. I have been trying to cancel my policy for several months. It seems they can't figure out how to cancel without a ton of delays and lost paper work. They certainly didn't have any issues when I opened the policy. I have paid monthly without fail or delay since 1988!! But now that it is their turn to pay, they fail AND delay. Don't do business with this company.

American General Life Insurance has been a nightmare to work with. We had to surrender my 86 year old dad's policy which he has paid for for 45 years... They didn't like his signature, but didn't notify us right away, had to sign again. 2.5 weeks later and lots of phone calls they surrendered the policies but didn't overnight the check to our agent like we requested, and tried to say we didn't tell them the address which we did multiple times which they later confirmed to be true.

My parents have passed and these people giving me the complete and total run around all the other policies retirement accounts with other companies were settled with ease and dignity these people pretty much just don’t want to pay and the policy is just pennies compared to all the other policies by their competitors it’s a good thing we were not depending on this policy to put them in the ground bad faith claims are quite lucrative every time they send me another request for information that I have already sent them at least 5 times it’s just a reminder of how this company is taking advantage of my dead parents from beyond the grave they absolutely don’t care its actually quite disgusting. The policy is only 2000 dollars and they are committed to throwing every obstacle they can think of in the way I would hate to think if it was actually a high dollar policy they would probably want a DNA sample to confirm heirship.

STAY AWAY! The Check bounced!! Life insurance check bounced!

I have been trying to get a payout from AIG for two months! I have had to go and get forms notarized more than once because they "never received them". I have OCD and I checked that claim packet about 10 times before I mailed it, so I know they're either lying, mishandled mail, or have incompetent employees and managers. Actually, after much thought, I think it's a combination of all three! You can never get a good answer. They try to rush you off the phone. Managers are no better. No communication. Very confusing. One minute they don't have forms, when you escalate to a manager, all of a sudden, they have them and you're good to go. You check the mail, thinking you're getting a check, then BOOM! It's a letter telling you they need something that you sent in a month ago! I've sent them death certificates, obituaries, copies of wills, proof of heirship. Still haven't gotten a check and it's been two months!

I have been to get my two checks delivered to me from these people since February 9, 2026!! They are so incompetent when it comes to their services they offer. I have spoken to many many agents and all they can say is they are sorry and then point out something wrong that the previous agent did that delayed the process. This has happened again and again! I am so tired of communicating with these people. Why can't they just do the right thing! It was their fault in the beginning because they didn't put the apt number, which was clearly on my account, but yet I am the one being blamed for the poor knowledge and communication. Just fed up with these people.

My brother sold life insurance his whole life, starting in 1968 with National Life. He sold these products for years and took out a policy in 2015 in which I was named a beneficiary. When he died on 12/4/25, the funeral director started the paperwork to get the policy paid, with a remaining balance from the funeral to be deducted from the policy.

My mom received papers stating there was a life insurance policy that was her dad's that needed paid to the beneficiary and that she needed to send in a bunch of documents and death certificates and that they couldn't talk to her about the policy until they got all the paperwork. My grandpa has been dead for 30 years! So, we scrambled and got all the papers and filled out the forms and she mailed them to their P.O. Box in Cleveland via Certified Mail and they have yet to pick it up. It's been sitting there for weeks. When we call, and try to ask them why her papers are not being picked up from the post office, all they can say is I am sorry and they don't know why the papers aren't being picked up. I have been transferred over and over again with no help. At this point, I am telling my mom to let the post office send the papers back to her then report this company to the State Insurance Commissioner. God sees every evil deed and they will not go unpunished.

Don’t use this company. Cannot get money due us from my mama’s policy. Letter received that they needed paperwork (already provided). When I called, they said they had everything and someone would call me. Told this three times. No one ever called. Finally have given up. Which is probably what they want. It was not a large amount.

I wouldn’t recommend this company at all. My mother had two insurance policies that matured 30 years ago. I found the original documents after her passing away. Documents thanked her for paying her insurance till maturity and ensured her they would draw dividends thru the years to come. Received letters from AGLI saying they investigated. Found nothing wrong. Somebody has pocketed the dividends.

I had a gentleman come to my house and speak to me about life insurance. I had a conversation with him and told him I was on a fixed income and because of me moving, I would have to check my budget and see if I could afford it. I told him that I would contact him when I had figured it out. After I spoke with him him I noticed changes on my bank account that I had not authorized. I ended up on the phone all day, calling business after business, get things canceled, talking to rep after rep just to get to the right department. Then I had to call my bank and tell them I didn’t authorize the fee transaction. And from there, fix my account and get a new one. I pay all my bills via autopay to all my companies that need paid. So now I have to call all of them to give them the new information. I am on a fixed income due to disability. This has turned me upside down. This company needs to train their people right.

I am currently trying to work with AIG to accept an affidavit to Affirm Power of Attorney and they are making it very difficult due to the notary seal being embossed, not inked. My original form had a missing number in the account number so it had to be resubmitted either way. I was told if I sent a new one with a cover letter explaining the notary seal was embossed and the correct account number, that would work. I just got off the phone, after speaking with a manager and I am being told not to get my hopes up as they reevaluate the seal. They are to call me back in 2 to 3 business days. When I asked for the area code they would be calling from so I would know to answer the call, they said they could not provide that. I can't wait to be done dealing with them. If they are making the affidavit process difficult, I can't imagine what it is going to be link when the policy needs cashed out.

They are the absolute worst! Save your money and time and yourself a headache. Go elsewhere!! They cannot get their stuff together. Lose all your stuff. You can send certified where they have to sign and yet they don't have it. And speaking with someone that speaks English is not going happen.

I am 76 years old and live in Texas. I have had a policy with AGI since April 1992 and paid all my premiums on time. In April 2023 I was first notified that I had to pay $583 or my policy would lapse. I contacted AGI. Was told that it was due to not enough cash value in the account. I truly didn't think too much of it and paid it to keep my policy in force.

I have whole life insurance policies with 4 different companies. AGI is the only one that raises premiums ever 3-4 years and policy never has cash value. This company has made many bad investments but, should be able to make money in the almost 30 years since I purchased this policy. I wouldn’t recommend this company for insurance ever.

I have been trying to cash out a policy that was taken out by my parents as an infant. I’m now 71! I just found 2 policies and completed the paperwork and faxed back. I did receive one payout but they’re still “reviewing” the other policy. I had to submit a name change form since my last name as an infant when the policy was taken out is different now. Customer service is the worst I’ve ever dealt with!

They are the worst in customer service I have ever encountered. I pay my premium early, and they send me a no payment received letter. This has been going on for the last 4 years. I have repeatedly read on their FB account how they are NOT PAYING policies. I have a friend who had to sue them to get payment on a sole policy. Then they sued him and his minor kids and lost!!!!

This is the worst insurance company ever. They claimed that I missed 8 payments instead of canceling the policy they it into a loan with a 8% interest rate. In 2010 the balance was $500 now it is $7,000.

This company is a scam, 12 years before my term life insurance, they raised the monthly payment t from 55.00 to 400.00. Let's say I did not read the fine print and it is my fault, I started cancelling the policy a month a 1/2 prior to the date of the increase and they make it so difficult to cancel that it unethical, tricky, dirty. If anyone is thing of getting this insurance, do not do it, I do not recommend it.

I am in the process of setting up monthly payments for my mother (who has Alzheimers) on an annuity that is maturing. So far, I have been very frustrated with this company. My affidavit for my durable poa conveniently ran out 2 months before the policy matured. I have sent in the notarized paperwork to renew the poa twice. The first time, I received a letter 2 weeks later saying that section 4 was blank. There was no section 4. I called and spoke to someone oversees that spoke poor English. I could hardly understand him and had to keep asking to repeat. He said it was in section 2.4. (So their letter was incorrect.) There was a statement that said "If the poa is dependent upon a specific event... which mine, being durable is not. You had to check whether the contract owner was or was not incompetent. I did not answer because it was not applicable to my poa.

My customer service experience with American General Life Insurance ranks as my the worst ever. We co owned a life insurance policy (four brothers). When one brother died, his wife filed forms to switch his share over to her. Instead the company made her sole owner of the policy. It wasn't until it came time to surrender the policy as it had matured that this became apparent. The company was ready to give her the entire payout! After numerous phone interactions I was able to get the ownership straightened out only because we had the letter from 1993 establishing the four brothers as owners. Four months later and we're still trying to get the policy paid to the four owners. If their goal is to make prompt payments and satisfy their customers, they fail miserably. If the goal is to deny you your rightful payment as long as possible, they are masters of the craft. Avoid this company.

I have been dealing with American General Life Ins. since January 31, 2025 on a life insurance policy for my mother. They continue to find excuses not to pay the claim. I have my wonders if they are not fraudulent. Do not do business with this company unless you like losing money.

This 'business' is a nightmare to deal with. They completely took advantage of my mother who was in the early stages of Dementia/Alzheimer's and signed her up for a $5000 life insurance policy to the tune of $97.55 a month. My brother and I went through the process of getting POA over her affairs, helping her move from Arizona to Washington state, into assisted living with her emotional support pets, etc. We took over her finances (canceled her debit card) in fear of future scams like this and another occurrence on Facebook. In contacting 'customer service' at American General regarding her life insurance policy and wanting to cancel, (specifically told them of her mental decline and diagnosis), I was told I would need to mail to their POB or fax the POA (it's 28 pages!!!). So, I mailed it registered/certified for verification that it was received.

I strongly urge that NO ONE purchase from this scam. My aunt purchased 2 policies on herself and it's one run around after another. They refuse to issue the check to her estate so it can be handled through her trust. They say it needs to be divided how they feel it should be divided. To 9 people NOT named in her trust. They are morally a terrible company. AVOID DOING BUSINESS WITH THEM. They deserve ZERO stars.

I have paid on my policy over 20 years, they cancelled my policy saying l missed a payment when l did not, every time l call everything is current then l get delinquent letters they now want $186 to reinstate my policy which equals 5 monthly payments, l am calling insurance board on them and will check how to get a class action lawsuit against them. They lie on the phone and never know what they are talking about!!

My father passed away on September 4th of 24. He had paid on this policy for many years which was only for 3,000 dollars. I contacted them at the end of September to file a claim. Has been nothing but a big runaround. They say they don't receive the paper work and it is still in process. I have sent the paperwork numerous times but they say we haven't got it. So one more time with registered mail so they will have to sign for it. Been 8 months and they are still taking out his monthly payment and when they were asked why they said it should have stopped. They said send proof that they are still taking it out. Just another to deal with. Maybe we should think about getting the State Attorney General checking this out.

This is the worst life insurance company that has been made. I don’t recommend nobody. I mean nobody to go to this company. I have been faxing the same paperwork. I been dealing with this for a year and 4months now. Since my father passed away I call every day, they give me the same answer every day. The claim is in review, I can go on on just know this comes the worst. Honestly I would rate them no stars but I have to pick one just to post this

I have tried for a week to get a call from someone in the United States regarding my policy. Apparently they don't care about me and will not return my phone calls. If you're looking for insurance stay away from this company. Once they get you locked in you're stuck.

This company is trash, I have called multiple times over the past two months trying to get someone to help with coverage and to set up the online portal. I get transferred an average of 4 times per call to someone else who cannot help me, each time having to verify my name, SSN, email, address, phone number. I am not sure why so many identifiers are needed with each person that you are being transferred to. Seems like a bunch of scammers if you ask me. I will not be doing business with this company any longer and I highly suggest people go to another company for their life insurance needs.

I had someone come to my house to tell me what I should do about my final expenses, will, etc. The man came, told me about like insurance and said the policy would be around $63.00. He said he would call me back with an exact price. He said he handled Medicare policies. I have Humana now and he talked about a few other places and what they offered and said he would call back to let me know the different plans that are offered. He never called back so I decided against it and didn't call the number on his card he left me. I didn't think I had to. I threw the card away because I wasn't going to call because I wasn't interested. Then I notice a $63 withdrawal on my bank account.. American Life Ins was who the money was given to. I never authorized anything?

American General Life insurance (AIG/Corebridge Financial) is an absolutely despicable company. Even with a valid, very straightforward claim, you will get constantly lied to and given the run-around. You can never speak to anyone who can actually do anything... It seems it is always some overseas person working from home with a baby crying in the background who can never do anything except say "I understand you're frustrated that my company won't pay the money owed to you, but there's nothing I can do except send an email to the claims department ... No, there is no other way to contact the claims department, we just have to wait for a response... Please wait 2-3 business days..."

Dealing with American General Insurance Company has been incredibly frustrating. I felt like I was being given the runaround the entire time. Every time I tried to get answers about my policy, I was told to communicate with the “back office,” which could only be done through mail—not over the phone. This process felt unnecessarily complicated and unhelpful.

Someone took out a personal loan against my 94 year old mother's insurance policy and I am getting zero help from customer service. I first called and alerted them of the fraud, but they said they could not speak with me. So I faxed through my power of attorney. In the meantime my mother passed away, so now they state, because the insured has passed my POA is no longer valid to receive information regarding her policy. If she is dead and they will not honor my poa how is anyone going to receive information. I understand they have policies but there are always exceptions. Buy your insurance elsewhere, if anything goes wrong you will not get any help from customer service.

We bought a 20 Year Term Policy. That is all we wanted. One would assume once that 20 years is up the policy ends and it is as simple as that right? Wrong. These people tell you with a straight face the only way to cancel your policy after the term and avoid the AUTOMATIC continued payments about 20 times higher that you were paying for the prior 20 years is to access your account and remove the credit card from your automatic payments and ignore all the policy statements coming in.

Now that my mother is up in age I pay her bills, I noticed that she is still paying insurance premium for [2] $ 5000.00 policies that she purchased in the 70's when I was a teen, I contacted the company to inquire about these policies, and was told they are whole life policies and she will be paying into the policies up to the age of 100 years.. I know my mom wouldn't agree to continue to pay on a policy that wouldn't cover her, I feel she has been taken advantage of by the company and the agent.

Would rate them number one for rip-offs. They are basically dishonest in their business dealings. Their goal is to start raising your monthly premium after you have been paying into it and continue in that direction until you finally drop the policy and they get all your money and pay out nothing. I bought a $100,000 policy that the monthly premium would disappear in 10 years.

I've been paying my husband's and my life insurance premiums since 1994. Fast forward to 2010 when we were contacted by a new agent, Anne **, who would be handling our policies since our agent had retired. Our previous agent, Lester **, would come to the insured's (our) house to collect the monthly premium. He was a straight up, honest, Godly man. We had no reason to doubt that this Insurance Company, (American General), was anything but dependable. Anne contacted us and explained that we would need to sign some papers in order for her to take over our policies, we agreed to meet with her. Once again, she explained that this is normal protocol. We had no reason to doubt her, therefore we signed the documents she handed us, (we should have read everything); we now know that we were wrong for trusting a complete stranger.

I am the CFO for a company that has a keyman life insurance policy on the CEO. American General Life Insurance (aka Corebridge Financial) is the worst company I have EVER dealt with. It is IMPOSSIBLE to speak with anyone in the United States about an existing policy issue. The "customer service" person you will speaking to will not only be hard to understand on the phone, but will only be able to respond to questions/concerns/ issues with limited, pre-determined responses. There is a lot of "I'm sorry, I can't do more" and "Please wait at least 5 business days for a response to be MAILED to you". There is no way to escalate issues - - there is no email - - there is no "we will call you back" - - - EVERYTHING is done over snail mail. If you choose this company to provide you any type of insurance - - you will likely regret it if you ever have an issue that needs attention/timely resolution.