Florida Blue Reviews

Florida Blue cannot be trusted anymore. They’re a rip off insurance company. They took away all the benefits, especially for mental health and young children suffering. I am canceling my policy right away and going to another insurance company that I can trust and will be there. That’s why I pay all of these high premiums. Terrible insurance company, go somewhere else, they’ll rip you off.

All too often people are very quick to write a review that contains a complaint, but too slow to write a thank you for great service. Yolanda in Specialty services was exactly what Florida Blue says - the team that here to help. I have a chronic disease and my claims from my retina specialist were a tangled mess. Yolanda listened to me, Yolanda was relentless to get to the bottom of the problem. Yolanda worked on my account for a couple of days. Yolanda called me back when promised. She did everything she said she would. I am now I am able to get the treatments that are in my plan and the claims are now correct. Truly my Florida Blue team had my back. Gratefully written, Kristina

Can't understand the people in the call center. Called 4 times over the same issue. Still not resolved.

Terrible customer service, they hang up on you. Give you incorrect Information, and I am wondering why this is apparently acceptable behavior. I've been dealing with a reimbursement claim for nearly a year now and have gotten nowhere, it's so unbelievably frustrating. This insurance isn't worth a penny. I have had Oscar Insurance the past few months and so far, it is WAY better than FL Blue. In the past year or so FL Blue really got terrible, the customer service people straight up lie to you. Get insurance elsewhere if you can, seriously.

Without a doubt the most frustrating experience with an insurance company I've had. They assigned a PCP that isn't even accepting new patients. They do not keep an up to date list of providers. Upon calling several providers that were apparently in network I was told "we haven't accepting Florida Blue in nearly 10 years". Customer service is horrendous, truly. Not only will you not understand what they are saying, it's so noisy in the background that you'll be highly motivated to remove the phone from your ear as soon as possible. This seems to be by design to prevent you from contacting them. It's been 4 months since I've had this insurance and I still haven't even been able to switch my PCP from the one they assigned me to one that is actually accepting patients. The wait lists are so long that by the time I will be able to get in to a PCP, a year will have gone by and you have to see a PCP to get a referral. Huge waste of money.

The most horrible coverage that exists in FL. I'm beside myself and not sure where to start because it's all horrific. The coverage went from above average to way way below average. Not just me saying this. They dropped ALL my Dr's. and facilities for starters. Now most recently horrible change, costs for everything 2x more than ALL other advantage plans. They don't even cover bandages for wound care. They cover NOTHING and are USELESS!! I'M APPALLED. I'll be switching mid year for to the horrific disgraceful lack of coverage and options. Please believe when I say, go anywhere else for medicare advantage. The absolute worst, of course unless you get a medicare supplement plan, that's will cost you dearly. Don't say I didn't warn you. Good luck!

There are so many issues with this company. The first thing is that they scam customers with promises of services. For example you plan says 35 allowed chiropractic visits, but they only give you 4 for the year. They are running a scam. Their overseas customer service call centers are terrible. They give you the wrong info and really important issues, and if they don't want to deal with you or you ask to speak to a manager, they hang up on you or put you back in the queue, where you might wait 10-30 mins.

Florida Blue customer service used to be good, people in the United States would pick up. In 2026 they are using out of the country people that don’t know what they are doing and transfer you to the wrong dept 4 times!!! It is terrible Florida blue is doing this, these agents DO NOT KNOW WHAT THEY ARE DOING!!!! Why can’t they have trained agents in USA as they used to???

BCBS sucks as regular group ins. through my employer. I wouldn't trust them to do a thing they say. They screwed me out of $2500.00 and for 4 months had me doing ring around the rosie. "Do this do that" telling me it was the provider. The provider filed the paperwork like requested. If I had $2500 dollars to piss away, I wouldn't pay $4700 for this crappy ins. BEWARE.

Unethical company that outright denies claims for medications they don't want to pay for despite them being the standard of care and for which there are NO alternatives (practicing medicine without a license). They also change specialty pharmacies without notifying patients resulting in critical medication disruptions for members with documented disabling conditions.