Blue Cross of Virginia

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Kelley of Alexandria, VA October 28, 2009

The Member Service representative (Ari) has been assigned to my case for reimbursement of services that were denied but are stated as being covered in my policy. She has not addressed the problem and has held up the payment of this claim by not following through.

Christopher of Glen Allen, VA February 11, 2009

Christopher of Glen Allen VA (02/11/09)
Ordered Rx refill 2/2/2009. Given out-of-pocket cost for 3-month supply & authorized refilling. Rx was changed with no notice to me & more expensive medication mailed. I did not receive notice of the change before it was filled. I would not have filled a Rx for the higher cost product after researching it without talking with my doctor.

Customer service rep' sees quote for different medication & will not respond re' my authorized Rx except to say it was cancelled as unavailable & replaced with a more expensive product (apparently authorized by a physician, though none asked me). My physician has moved (I learned trying to pursue the replacement medication). The replacement medication is receiving horrific feedback on this website & elsewhere(ProAir HFA).

Repeatedly, Anthem has quoted one price for Rx & billed another. If I complain repeatedly they sometimes credit my account but warn I'm not getting a reliable quote or simply refusing to acknowledge bait & switch quotes. It would take some effort to pull together at least three incidents (probably 3 of my last 4 request for meds). I try finding other sources because my insurance company refuses to match bill payments with its quotes. I should get medication quarterly for asthma & ordered none through insurance since December 2007 based on problems that year of switched costs. Now, it occurs, again. Small money, but it affects my health.

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