Bristol West Insurance

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Patty of Holyoke, CO November 3, 2009

I recieved a check from Bristol West Insurance Group for the amount of 3,580.90 and that I had won 255,069.00 in a Readers Digest sweepstake draw held on Oct 17th 2009. That I was to contact a Peter Hingo or Megan Haye at the number provided to claim my prize and then I could deposit the check. How can anyone trust an insurance company that helps to scam people and get their hopes up in a time of recession? I suggest that the company do some investigating of it's own if they want to save their reputation and maybe they should make restitution on some of these checks that are out!

Rachelle of Glendale, AZ October 26, 2009

My daughter just turned 18 last week; As part of her moving out process it was our decision to put the vehicle we had given her into her name. As such, she also needed the auto insurance in her name, as opposed to our policy. She and I spent quite some time searching for the right coverage at the right price. She is a full time college student with a part time job and very limited funds so it was imperative that she be able to afford the insurance before she made her big move out of the house.

In helping her fill out one of the on line forms for quotes - I accidentally put in MY birthdate instead of hers. The agent quoted the insurance and it came back really low. We immediately got him on the phone and made sure that he had the CORRECT information because his price was too good to be true. He acknowledged the change of birthdate and we have an e-mail from him CONFIRMING HER AGE AND THE RATE. (per our conversation). We decided to purchase the policy and when he finally found the time to send it over, via e-mail - it still had MY birthdate on it.

Now he is backpeddling - accusing US of insurance fraud and that we gave him bad information...EVEN THOUGH WE HAVE HIS ACKNOWLEDGEMENT OF HER ACTUAL AGE ON HIS OWN E-MAIL! The rates will now double / which she cannot afford and he is threatening to cancel her insurance. Whatever happened to good quality customer service? Everyone makes mistakes but when that happens the situation should be dealt with and not ignored; This guy is a real piece of work. Any input would be greatly appreciated.

Karla of New Lenox , IL October 23, 2009

This letter is in response to your letter dated August 4, 2009 from Bristol West Insurance Group to Karla B. I disagree with your findings that your insured has no liability for damages to my vehicle. I understand your obligation is to you insured but this claim needs to be reviewed again.

This was a 4-vehicle accident, my vehicle being last to be hit. The vehicle that was ticked in the accident was your driver Patrick, for failure to reduce speed to avoid an accident. The other drivers were not ticketed in the accident. The reason why they were not ticketed was due to the fact that the Bolingbrook Police Department had reason to believe that Patrick was the contributory cause of this accident. Therefore it is not believed that Patrick drove to the accident site of an existing accident. When Patrick arrived at the accident site he caused the initial impact, which that impact was so hard it totaled her car then was forced into them.

I am aware that Bristol West Insurance Group has already sent out an adjuster to review the damages to my vehicle. The estimate they gave was just under 500.00. The evidence regarding this accident is unfavorable to you driver, and does show that the impact he had was the initial impact and the contributory cause of this accident. I look forward to hearing from you soon to resolve this claim. I have made several calls over the phone to contact Bristol West Insurance Group regarding my disagreement but none of my phone calls have been returned from Karen T or her manager Gary.

Karen of Chino Valley, AZ August 30, 2009

We had a total loss situation, for a 2007 Ford F150 pickup. Because of Bristol Wests mistakes, delays, incompetance, it took 4 and a half months to resolve this claim. After three CCC reports, due to their mistakes, sloppy paperwork, wrong names,dates, and wrongly denied coverages, they wanted to give us an unreasonable settlement, approx 5000 less than the vehicle was worth.

bobby of novato, CA August 4, 2009

I was rear ened by one of thier insurred in may of this year and all i get is the run around from them. Here it is now Aug 5th. I had a passenger in my car which is a witness to the accident but they fail to do thier job and contact him to get a statement to what happened. They keep telling me that person rear ended my car wont give his statement but I feel they are using it as an excuss to not do the right thing when I had my co worker in the passerger seat. When I first reported the claim they didnt want his info at all. Its seems so shady that I cant get my car fixed and there is tons of complaints against this company on the internet with the same problem as I have.

yamato of las vegas, NV July 6, 2009

I have a trouble with my insurance company called Bristol west. The person of insurance company who is in charge of me; her office is in Phoenix. I have received a check from my insurance company due to a collision issue of my car. However, I needed to send it to Toyota Financial once to get their signature, but they never recieved the check and I thought the check has been lost somewhere.

Then I am trying to reach the person at the insurance company to let her know all the details regarding this issue. However she never answers the phone, and I left her messages more than 3 or 4 times. I also had talked to the other representative and told her all the issue I am suffering, but she said that I only can leave a message to the person and I have to wait till she calls me back. I have been wasting my time by calling this person for more than 3 weeks so far, and I am seriously concered about my check.

Gayle of Centennial, CO April 24, 2009

I made a 6.00 payment on my debit card and received a confirmation # for the 6.00, due on 4.22.09, but it actually debited 108.00, which was due on 4.25.09. This overdrew my bank account, which has resulted in 289.71 in overdraft fees and I was told by a customer care rep at Bristol on 4.20.09 to fax the info over to them but she "doubted" that they would reimburse me. My insurance agent also called Bristol and he was told the same thing. I am contacting the Better Business Bureau and the Colorado Insurance Commissioner regarding this issue, and I am mailing a letter to Bristol today. I will fight them as far and as long as I have to on this. I filed a dispute with my bank and am awaiting the paperwork to fill out.

Jeremy of Benson, AZ March 30, 2009

due to some sort of mistake made by my insurance agent caused some sort of second policy that was termanated incorrectly resulting in a bill for over five hundred dollars sent to collections which how now become a daily problem for me because of harassing phone calls from bristol wests collection agency i went to farmers to get leonna to clear up the mistake she assured me she would take care of it and appoligized for my inconvienence but two months later i still recive bills and phonecalls on a daily basis

Tim of Trenton, ME January 26, 2009

My daughter has been paying for full coverage on her truck for over a year now. She had an unfortunate accident on some Black Ice a few weeks ago. And this company has been bullying her and treating her with such disrespect all for the intensive purpose of paying her the least amount of money. Instead of working with her and explaining things to her as they should since she is 20 years old. They have been forcing her to make irrational decisions and have caused even more distress in her life.

The stress that my daughter has endured while taking care of her 11 month old baby, working and healing from the accident has been unbelievable. Now the Company is giving her only a very minimal amount of money towards her new truck which is leaving her with a financial burden that should have been covered.

Christina of Lexington, SC December 11, 2008

We were in an accident on 10/08/08. The person that hit us was found guilty in court and the person's insurance company has refused to pay for the damage to our car. They never return phone calls or anything. An adjuster was quick to come and look at our vehicle but they won't do anything. We are extremely frustrated and we noticed that they have numerous other complaints filed against them as well.

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