Cigna Tel-Drug Insurance Reviews

Customer care agents are terrible. Usually speak terrible English so communication on the issue is almost impossible. Then they shuffle you to other agents and eventually hang up on you. They overbill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again.

I received a call from Casey at Cigna Pharmacy. He is a student and went the extra mile to go over meds that may need to be refilled!! I’ve received notifications but never a phone call. I was totally impressed with his knowledge and kindness.

Awful, Disappointed, Frustrated, Angry, VERY Poor Company Service. The above says it all, 1st call to transfer meds. Took over 45 Minutes and repeated all information at least 3-4 times, (Address, phone, Rx's then repeat) Then waited 7 business days and still no meds, then I received a letter claiming they needed information THAT they supposedly needed, confirmation of my address, unbelievable. (They could have called & is that not why we give our number?) Disgusted, then I spoke to a Manager and he claimed he would get it out priority FedEx and I would get meds by the following Tuesday latest (I called on Friday prior), It is now Wednesday and nothing.

Terrible experience with this service. Disappointed in Cigna. Customers are not given a choice whether to use this service or a traditional pharmacy, and this only option is terrible. Customer service is not helpful at all and could never resolve my issue. Bottom line for me is I’m out over $50 for medication I cannot use. Just awful.

I hate every single thing about this awful service. There is a pharmacy a block from my house, but I am forced to use Cigna's specialty pharmacy for one of my medications or they will not cover it. It is literally a 20-minute phone call every I need to make a refill. I just received an email that need to call a number about my order.

My husband, who does not have a valid email account is on several medications and we are reliant on the Cigna mail order pharmacy to supply them. His Dr cancelled 2 of his meds (1 of which was very pricey) and yet this pharmacy sent them to us anyway and then refused to take them back (still with their original seal). They told us it was our fault for not notifying them, even though there was no longer a Dr's for the meds.

Prescription was a controlled substance. First time filling with Cigna pharmacy. Received only 30 pills of a 90 order. Will not supply missing pills. I am just supposed to stop the drug for 2 months. Good luck.

Hi. I had this incompetent people fraud me for a while since 2014. No more. I have fired them. Get my prescription somewhere else. I would not recommend this to my enemy. I think it would be too dishonest. Like they are.

We are new to the Cigna Specialty pharmacy process but being in healthcare I completely understand the general order in which medications are filled and delivered...which is probably why my frustration and poor review of Cigna's incompetence and failure to deliver in order to save a buck. After a complicated few days of tracking where to call to order my daughter's medicine, I spoke with a very professional and what appeared competent Cigna representative. She researched both pharmacy processing and FedEx delivery times to assure me an overnight delivery was COMPLETELY doable.

My doctor prescribed a 180-day prescription, which I was filling through Cigna in 30-day supplies. I did this twice with no problems, before receiving a letter telling me about Cigna's new 90-day-only policy, informing me that, if I tried to fill another 30-day prescription, they would not cover it. So, instead of the nice pharmacy I was going to, which was a pleasant 5 minute walk away, I now had to drive in to the busy city (~20 minutes each way) to a pharmacy that would fill 90-day prescriptions.