Complain about a product or service

Cinergy

Susan of Riverhead NY (06/25/08)
01/08 I called in response to an ad about Health Ins. I spoke to Jonathan who told me the price he would give me would only be good if I decided to 'go with it' before hanging up. He quoted $139.95 to be directily withdrawn from my bank account, with $60 of it being a 'non-refundable fee'. He also said that I didn't need any cards & that my MD's office would honor Cinergy's service with the numbers he gave me. He also told me that I'd save enough money w/discounts the first month to MORE than make up for the $60 fee. When I went to the MD, they would not honor the 'insurance' & said I'd have to get the money from Cinergy & I had to pay in full because I didn't have a card.

When I called Cinergy & spoke to Georgio after the MD visit, I learned that I didn't have insurance, I'd been put with a 'discount service' & he then told me the name of it: Beech Street Health He told me that Cinergy doesn't refund money & I'd have to get it from my MD's office. My MD's office said that Cinergy was supposed to do it. I'm caught in the middle & didn't get ANY money back from ANYONE. I tried to get my medicines refilled at a local WalMart & the pharmacist explained that I would only get about 5% reduction. I finally returned to my MD & got him to rewrite my perscriptions & got meds that cost only $5 each at WalMart prices.

It was about 2 weeks after I contracted for the Cinergy & I STILL did not have the cards & wouldn't have been able to get the meds anyway. After more than 3 weeks of numerous calls (most of their phone numbers would not go through) I told them that I was cancelling their service because I felt I was pressured & coerced by the salesman, that NOTHING he represented to me was true, I'd had nothing but hassles & had to pay the full amount of the MD's visit because I didn't have a card after almost 3 weeks & couldn't get any money returned, that I wasn't told information (Beech Street) & that I believed they had made a verbal contract over the phone with me that they had negated by their salesman giveing me wrongful information, if not outright deceit. I asked for my money back IN FULL, and was refused.

While Cinergy did refund $79.95, the kept the $60 fee. I had to pay the full fee for the MD's office, change my medications, & go through ENORMOUS stress while dealing with these people and lost $60 on top of it- for NOTHING! I still don't have any health coverage, need numerous medical tests & treatments, & cannot afford anything so can't get anything done. All I want is my $60 back! AND for them to NOT burn anyone else.

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