Cinergy

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cindy of rolla, MO October 9, 2009

the salesman lied to my husband. that was a piece of junk ! i dont remember the salesman name but if you looked under our name i bet you could find it. Gary asked him all kinds of questions because 99 dollars a month seemed to cheap to do all the man said it would do and my husband even made that statement and the salesman said oh i wished i hhad money every time he heard that ! Your company is supposed to record the transactions at least thats what the recording said but i bet you just happened to not have ours!

remember you will reap what you sow1 I DID CALL AND CANCELL THIS CRUDY MESS! of course the girl i spoke to said you couldnt refund what you took from our account ! hope the 3oo or so dollars you took from us makes you feel good knowing people like us trusted you and was not given a proper explaination over the phone but you sur put it in the paper work to cover your crooked self so you could make we that trusted your verbal sales talk look stupid! os you have covered yourself legaly but moraly you are wrong .

linda of west palm beach, FL September 24, 2009

on feb 17 2009 my doctor sent me for blood work.at(Quest diagnostics)they are in the cinergy network. in april i got a bill for 379.95 i called Quest and gave them my card number for my discount on the total bill. i was told that they did not know what i was talking about. so at that point i called cinergy health and talked to someone about my problem with billing. her tracking # is 01449248.i think her name was cherry, i was told to send the paper work to her by fax so i did on 6-24-09.i was told they would take care of it. on july 17-09 i got a bill from Queat diagnostics for the same amount,so i called cinergy health i talked to kathy tracking #01532134. i was told they would take care of it. in sept.6-09. i get a delinquency notice for not paying the bill. here are all the dates and times i called cinergy along with tracking # 01449248 date 6-24-09 time 5:30 pm., #01532134 date july 30-09 time 10:00 am, sept 8-09 got someone on the phone by the name jenny, sept 9-09 #01603472 time 10:00am, sept 11-09 #01610238 time 1:05 pm,on sept 23-09 #01631951 time 11:47 am.,the last call i maid to cinergy haelth was sept 23- 2009 after my frist call that day to cancel my acount. i am paying cinergy 59.95 a month for a discount. at this point from feb.07-09 to sept.02-09 i have payed cinergy 479.60 for a discount health plan i did not get. i could have payed the bill in full.i want cinergy to pay the full bill for Quest diagnostics. they took my money all this time out of my checking acount. but never payed the bill.

S of aubrey, TX September 14, 2009

Company refuses to pay for an emergency appendectomy. Cinergy says that it is was an 'outpatient' procedure and they do not cover outpatient procedures. I called before I went in to Denton Regional Hospital and specifically asked if the appendectomy was covered and they assured me it was covered up to 80% of the medicare guidelines.

My surgery was successful and I was able to go home the next afternoon but it was less than 24 hours so they have refused to pay nearly 15K worth of medical expenses. Call it in patient or out patient... it is still the same procedure and this practice is WRONG.

Additionally, they have not reimbursed my doctors, surgeons, or anthesiologists yet and which is expressly covered in all their literature which I have on file.

Courtney of Portland, OR June 29, 2009

I contacted Cinergy via internet to get a quote. While I waited to hear back I did further research about the company. I found nothing but negative complaints and most people commented on how fraudulent the company is. When Cinergy contacted me I informed them that I decided to use another company and to please remove my number and email from their database. They haven't done so and I am receiving about 4 calls per hour on my cell phone. I finally called my cell provider and now I have to pay 4.99 a month to keep Cinergy from calling me.

Brenda of Covington, VA May 27, 2009

I purchased a health care policy on May 1, 2008. I had shoulder surgery on June 16, 2008. There was no waiting period. I incurred a hospital bill for a total of 13,106.00 with a excluded charge of 1316.00 leaving a balance of 9,764.80 for which Cinergy Health has denied. They claim they need additional information to process this claim.

They have sent my surgeon and also the doctor that gave me anesthesia forms for this information. The bill for anesthesia was for 902.00 which was also denied. I called my surgeons office to follow up on this and they have informed me it was the hospital's responsibility to contact Cinergy Health because the charge in question was for hospital services. I called the hospital in question and the billing office told me it was up to me to call Cinergy and have them to contact them.

I have done so and still can't get any answers. When I call I have been hung up on and they keep giving me the run around. This has been going on for almost a year and I have been told by the hospital I will have to pay this and it will go on my credit report.

I received my first policy on May 1, 2008. It was supposed to cover 100% of the surgical benefit and 25% of the surgical benefit for anesthesia. Then I received another policy around the first of July stating the same benefits and another one in mid July stating it would pay 80% of the surgical benefit and 25% anesthesia. I have been sent numerous letters and calls from the hospital harassing me for the money. I do not owe this money, nor do I have that kind of money. I feel this is a breach of contract from Cinergy Health, Inc. I have gone through mental stress and actually have gotten physically sick with worry over this. I feel my only recourse is to contact a lawyer and see if I have a case. Can you help? Thank you

Lorri of North Charleston, SC March 24, 2009

Lorri of North Charleston SC (03/24/09)
I scheduled a surgery last year on november 24th, 2008. The hospital where the surgery was being performed was covered under my plan. The billing department contacted cinergy health and checked to see if my procedure would be covered. Cinergy approved coverage and i underwent the procedure. However afterward, cinergy sent a letter stating that the complete hospital bill of over 16,000 was responsibility and my doctor was not paid for her services.

We were both very upset by this and i am attending college. I am in so much debt and i want to handle this situation in a timely manner because as you know this will ruin my credit. I was told by the cinergy csr that i could appeal the decision, but it would do no good. please tell me what legal action that i need to do in order to settle this matter. has a class action lawsuit been filed as yet?

Vickie of Patoka, IL March 21, 2009

Vickie of Patoka IL (03/21/09)
I called to see if i needed to be precertified for a colonoscopy and they told me no, I was covered. Now they are not paying any of my bills saying I had to be a hospital patient before they would pay. I can't get them to pay my doctor bills or lab work. i believe I just got scammed. I can never get anyone on the phone, or when I do I get a different reason for not paying my bills.

I have been laid off of my job and can draw very little unemployment but thought I needed some kind of insurance. I pay 241 a month ad first month was plus 50. This is very tight for me and now I have a huge doctor and procedure bill. I could have put my premiums on those bills instead of getting nothing. I believe I need to cancel.

Susan of Hopland, CA January 2, 2009

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