Conseco Insurance

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Don of Owens Cross Roads, AL March 1, 2010

I took out a whole life policy back in 1972 with another company that has since been bought out by Conseco. We discovered that after faithfully making our premium payments all of these years that when Conseco bought the orinial company it reset our policy value at zero. We tried to cancel the policy a year ago but I recently noticed that they have continued to auto-debit my bank account each month for the past year. The current cash surrender value of the policy is around 350. After paying premiums for 38 years and trying in vain to cancel the policy it is only worth 350!!?? Is this legally justifiable. Please help if you can.

bettie of boonville, NC February 13, 2010

I received a phone call from Conseco rep sylvia w. 2 wks ago on a Sunday evening. She arranged an appointment at my home for Feb. 9 to review my policy. She did not come and has not responded to 2 telephone messages that I left. I am concerned that something may be terribly wrong with her personally and I am hoping that there is a good reason for this seeming lack of professional responsibility.

After viewing other complaints against the company on the web, I am also concerned about my policy. I have had this policy a very long time and am thankkful that I have never needed to file a claim. Please respond to these concerns.

RUBY of NORWALK, CA February 10, 2010

While reviewing my checking account for January 2010 I noticed that my automatic insurance withdrawal for Jan had not been taken out, so I called Conseco to see what the problem was. I was told that my insurance had lapse. I was told that I was sent two (2) notices in November 2009 for loan value greater than cash value and owed more. I never received these notices. However, they had no problems taking the December 2009 payment without, say, a notice that this would be the last payment due to lapse.

I told the rep. that I have had my insurance since 1985 and had not missed a payment, so, if indeed they sent a notice, why wasn't it sent certified. I also to her that I'm sure I wouldn't have miss a second notice. I also wanted her to tell me why I owed more: she gave me one answer and after arguing the point she came back with another answer completely different. Conseco sent a reinstatement application that requires a medical review before reinstating an insurance that should not have been dropped. I will not authorize my medical records to be review and I want my insurance reinstated.

Alfonso of Laredo, TX January 6, 2010

This is a follow up to a post made on 12/26/2009. Today I received a "Flexible Premium Adjustable Life Lapse Notice stating

It says that the payment necessary to keep my life insurance in force has not been made so they have terminated as of October 28, 2009. I don't understand how this possible since the payment that was to make should have been made in December.

Again, this policy was already paid for but now they were saying I had a negative balance. When did this happen? And how did this happen.

Alfonso of Laredo, TX December 26, 2009

At this point in time I am a frustrated and a very angry policyholder. Someone needs to call me to make an appointment with me personally to discuss where I stand with Conseco Life Insurance. For many years I have been a loyal and punctual customer of yours. Now is the time for me to enjoy my life and instead I am facing the possibility of having my policy cancelled through no fault of my own. Mr. Juan M. C. is my agent who lives in San Antonio, Texas yet I live in Laredo, Texas. The only time that I met him was when he was named my agent. Mr original agent Mr. R. had moved from Laredo. Once I did so I never heard from him again. Is this standard procedure with all of [their] agents? I have received several letters from your company regarding aforementioned policy. Among them a form Request to Surrender for Net Cash Value yet you do not mention what the cash value is.

When this policy was changed to the current plan, your agent, Mr. C. had phoned me asking if I was available since he was driving from San Antonio, Texas, specifically to visit with me at the company's request since the policy had to be changed to another plan. Obviously, this was the first fleecing and now you are requesting more money to keep the policy in force. This second fleecing has cost me in excess of 35,000.00 in premiums.

Considering [their] agent's conduct, I will seek the advice of the State Board of Insurance and/or an attorney to give me some guidance prior to signing any more documents. It is hard to fathom from your report of 2007 where there was in excess of 4,000.00 in cash value up the present date. Could it be that my age was a factor?

I regret that all the correspondence I receive from [them] does not have a single person's name or a signature. I can only assume these are all form letters where the addressee's name is fed into the printer, printed, and mailed out. Again, this just proves to me a lack of professionalism on [their] part. I have had numerous conversations with Gail in regards to other options that are available to me and I have yet to receive a response from her or anyone else for that matter.

I am asking [them] to consider refunding to me a major portion of the premiums that I have paid out to Conseco Life Insurance over the years, with this and the prior policy. If I don't pay a certain amount by December 28, 2009 my insurance will be dropped. I have paid over 35,000 over the life of the insurance and now they say I have a negative balance on the insurance policy. ha

Nancy of Blanding, UT November 16, 2009

Conseco in not honoring the Cancer Insurance Policy purchased for my mother in law. We have requested a copy of the policy TWICE this past year since the passing of my Mother in law. This has not been supplied. We have sent every item requested by Conseco for the process of the Cancer Insurance claim. Proof has been given for processing of claim: original claimants Proof of Death claim form, a signed release to Conseco for release of any information for any needed information to process this claim, copy of death certificate, copy of insurance card, Patient referral form (to diagnose the cancer), medical care detailed information, pathology report,ambulance service details, Mortuary billing, and 1500 claim forms (the required form to process).

Every item requested has been sent, some as much as two and three times. Conseco will say that all the information has been received to process, then another letter comes in the mail requesting more information. My mother in law passed away Oct 25, 2008. Claim was submitted to Conseco on December 3, 2008. No response came from Conseco at all. It appears that they received and sat on the claim.

When months and months went by, my Father in law and Sister in law tried to get some answers from Conseco. They just kept getting the run around. I agreed to help my father in law try to get his affairs in order, bills needed paid. I contacted Conseco several times to find out what information was needed. Conseco did not contact any of the medical facilities for information, even though we were required to supply them with a release of information form.

The responsibility has been placed on us to research the information and forward it on to Conseco. We have done this, TIME and TIME again. Though it seems that even the requested information that has been supplied, is not sufficient for the processing of this claim. Conceso seems to be avoiding payment of claim in any way that they can. So after being told that they had the information needed, and then again sending out another letter, well it's the last straw.

Now Conseco requests a statment from the doctor on his letterhead giving the type surgery. When the pathology report was sent, also included was the doctor notes from the days my mother in law was in the hospital. This has drug on long enough. Her affairs and bills need to be taken care of. And my father in law needs to have some peace of mind getting this settled. We have had not had any trouble with any of our other insurance companies getting things finalized.

There are medical bills needing paid. The air ambulance bill alone is 41,125.00, and they want to be paid. With his fixed income, he can only do what he can do. My father in law has had one heart attack, and he has complained of pains in his chest. I do not want to lose him too. Conseco will not supply a copy of the policy, and continued letters and delay in payment have caused much stress on the family. There is no reason this should have been drug out for over a year. This insurance was paid for, all the premiums were paid. Now Conseco needs to honor their insurance policy.

Cassandra of Versailles, KY October 19, 2009

I have had a Cancer Policy with Conseco for 10 years now. It is a policy that in which after 20 years, I can cash out or continue the policy. I have left my employer in which payments were taken directly from my check to Conseco. Currently I have been requested to submit my payments quarterly and a request for a cancelled check was done and submitted to have the payments taken by draft.

Conseco claims they did not receive my payment, nor have I received a letter indicating that my account was cancelled. It was during my attempt to balance my check book that I noticed the check had not been processed. I attempted to call Conseco to discuss the matter and was told to resubmit the check and complete reinstatement paperwork to continue policy. This was done and the check submitted was cashed by Conseco.

I now receive a letter that my request for reinstatement was denied because my request was beyond the period for consideration, even though they accepted my payment and cashed it. I tried to explain that prior to my contact to Conseco, nothing was received from the company indicating my policy was cancelled.

This feels like "Fraud" to me. I know what I submitted and when. This is why I do not like submitting payments through the mail, because then they can say pretty much what they want on its receipt. To this date, I still have not received my first check back through returned mail or anything. I used their envelope when I mailed the payment. I feel so betrayed. I will lose a policy of an enormous value, especially since I have carried this policy since 1999.

Donnita of Louisville, KY September 10, 2009

I filed bankruptcy in 2004, which this company was contacted so my account with them could be included, but they never responded. I am now trying to contact them to find out anything I can about my account because they have not contacted me in any form since 2004. My was suppose to have been sold two months ago but I third mortage showed up, which is this company.

My house is not able to be sold because Conseco has a lien placed on the property. I am just waiting to be foreclosed on or the house sold, but I need this information from Conseco about my debt i owe to them.

Manuel of Saugus, CA July 14, 2009

Coseco made an unauthorized withdrawal from our bank account. This was after we sent a check of three hundred plus for a suspension of plan. After we paid for the continuation they again took out another 178. plus. We spoke to several people who could not explain what it was for. We finally got a hold of Gail Alegre who passed us on to the specialist because she could not understand why they would do such a thing. Specialist Toni Thompson agreed with Gail and assured us a refund would be issued to our account withis 2 to5 working days. Taht was told to us in mid June. We are now in July and we have not yet received our refund. To me they are not keeping their verbal agreement and with the unauthorized withdrawal I should call them something else.

Paul of Corpus Christi, TX July 6, 2009

Conseco was notified May 5, 2009 of my father's pasing the day before,and asked to stop the automatic draft of premiums from his and my mother's bank account. They failed to comply, extracted more funds from their acount and now can't seem to get it together and return these funds and unearned premiums to my mother.

This once again illustrates the Insurance Behemoth as the "organized crime" it is and is allowed to be.

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