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Tara of Virginia Beach VA (11/04/07)
I called esurance on the 28th of october to cancle my policy with them cause I no longer live in michigan so I called to cancle & get a virginia beach quote when what they did was charged me money for what i thought was a quote when turns out they sneekishly added a driver to my policy & took more money from me.

Jennifer of Coal City, IL November 2, 2007

Jennifer R. of Coal City IL (11/02/07)
I cancelled my esurance policy sometime around the beginning of October. I had said I wanted to the cancellation effective 1125 (which I was payed up until.) I was assured that no more payments would be taken out. (in fact I called 3x just to make sure)

No sooner, 10/26 I was charged...not only once, but twice. They had gone and taken an electronic check, and unauthorized debit ( I had payed with once for a ONE time payment. Guess they save ALL payment info.) I went down to my bank and tried to put a stop payment on them. They had told me they could only stop the e-check and that I was liable for the debit.

I call esurance and they apologized for the computer glitch and said they will refund me in 7-14 days!!! 2 days later I get an email for a policy renewal. I again call them. They tell me the agent accidentally checked me for a renewal!

Anyway it is now Nov 2., 2007 and I am still awaiting my refund of the 130.26 they were never supposed to take! Maybe they should take some of that money they spend on their stupid Erin Esurance commericals and hire competant employees.

They messed up everything. This money I am waiting to get back is my grocery money. I am low on diapers, formula etc. They do not understand that some people are on very tight budgets! I wouldn't wish this company on anyone.

Brian of Linesville, PA October 29, 2007

Brian of Linesville PA (10/29/07)
I had a policy with esurance. I called to cancel it, and the rep told me that they would not take any more money from my account. The next day they took 190.21. Nathan at Esurance, said the rep misinformed me, and he was going to process the credit right away. I called today 9/29, and still have no money returned to my account. Now Crystal @ Esurance now says that it will be the 31st before they can process my request.This is wrong; they were not supposed to take it anyway. Now they wont give it back until they are ready.

That they took nearly 200 of my working capital makes it tough on my budget, and they caused two overdrafts.

Jennifer of Garden Grove, CA October 10, 2007

Jennifer of Garden Grove CA (10/10/07)
We are in the middle of a claim for 2 of our vehicles for almost 2 months now. One of the vehicles worth 190,000 caught on fire in the middle of the night burning entirely and also catching another 110,000 vehicle parked next to it. We contacted Esurance immediately and complied as requested. Our claim specialist was replaced by another specialist, which gave me totally different information than the first one.

The first claim specialist said that someone would come out to the property to view the damage caused to the driveway and garage to fix it.

Well the second claim specialist told me a week later or more that our claim didn't cover the damages done outside the vehicles. This representative is stupid or does a pretty good job at acting like one.

Everytime I inquire on status she responds 2-7 days after and completely evades the subject of my inquiry and answers with 'investigation in progress'. The vehicles were towed a few days later from the incident at no point did ESURANCE send a representative to inspect the vehicles at the place of indicent, their inpector looked at the cars at the tow yard.

In my opinion, isn't this poor investigative practices? Anyhow, little did I know that each time I was told that investigation is in progress, it meant that they were investigating ME through previous and current business associates and had someone taking notes outside my home each time I came in and out. Spreading my business around to the persons they speak with. In addition, they investigated relatives who were not even on the policy. They are ridiculous and absurd. Oh, and Esurance still has not told me the origin of the fire, until their investigation is complete. Get out while you can!

Bryan of Indialantic, FL October 3, 2007

Bryan of Indialantic, FL (10/03/07)
I was quoted a 74 a month rate online. When I called to enact the policy they pulled my credit and checked my driving record. At that point the price had doubled!!!

I own a mortgage brokerage business and I know more about credit scoring than most. My credit score is 740+ and my driving record is flawless with no violations in the last five years, no DUIs and zero accidents in my life. I have zero late payments on anything in the last seven years.

A manager tried to explain some bogus insurance-based credit scoring that they use.  I asked him point blank if I didn't qualify for the rate quoted online, who in the world would? He told me honestly that probably no one would. At this point I asked him to email me the criteria a person would have to meet to qualify for the 74 a month quote. I am still waiting for that.

They are a classic bait and switch entity. Advertise a price that makes the phone ring and then try to justify why YOU don't qualify for what they advertised.

Catarino of National City, CA September 20, 2007

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