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Anonymous of Spartanburg SC (06/26/08)
I had to get SR-22. I see Esurance's quote is about 1100 cheaper than anyone else's offer. Well, when I buy, they told me that they cannot electronically file proof of financial responsibility with the South Carolina DMV, and that they would have to mail a hard paper copy. Well, ok. I wait, and wait, because I cannot get my license back until the SR-22 goes through, so I call the DMV every day and ask if it has gone through yet.

After about 2 weeks of waiting, I call Esurance back, and the guy tells me that I have to pay the entire premium before they send proof of financial responsibility. Well, that's fair, but why did they lie to me in the first place, and just tell me that I have to pay the full premium to begin with? That was three weeks of lost work time I wasted because they lied to me. I don't mind doing it all at once, if they're just honest about it.

Steve of Clifton, NJ June 26, 2008

Steve of Clifton NJ (06/26/08)
First of all, the representative was very rude and she was also annoyed of the fact that I was canceling the insurance in spite the fact that I told her that esurance did not have authority to withdraw money other then the agreed deposit of 302.91 for my policy that was set to about 848 every 6 months. Without notification esurance withdraws another 948.42 within 2 weeks.

And this was not the end. I asume that after reading this message esurance went into a revenge mode and reported to the NJ DMV that I had no insurance so my license is going to be suspended if this is not rectified. First, esurance does not or can not know whether I have insurance or not to make a report like this to DMV, and second why is it that if someone complains against them they are retaliating? Is this their interpretation of customer focus? I guess that could be their interpretation of customer focus. Their way or the hard way.

I dont care of what Esurance claims of been customer focus, but this website the people that reported here and their actions (Esurance actions) speak louder then mere statements of 80% customer satisfaction and focus. Maybe hey could explain to us here who in their right mind would accept auto insurance payments of more then 300.00 in less then two weeks or 948.00 monthly payments on a car that is worth less then 1000.00? AVOID ESURANCE AT ALL COST.

The result of their actions was that I was charges with bank fees and late paiment fees from my bank and landloard. I had to stay home next day in order to get a new insurance policy, ( Of-caurse from another company) so I lost 450.00 in pay. THANKS YOU ESURANCE I wont forget you.

Steve of Clifton, NJ June 10, 2008

Steve of Clifton NJ (06/10/08)
I got a quote from them and it was an 848 every 6 months. I made my deposit using my debid card and got the ID cards printed through the web. A week later I received the ID cards esurance mailed to me via postal mail. The next thing I realised was when I went to check my bank account and realised that esurance was withdrawing a 948 for a monthly payment and after loging on to their web site to check my policy I see that they increased my policy from 848.00 every 6 months to 3798.00 every six months.

I called and I canceled my policy and when I called them to ask them for a refund they told me that I would have to wait from 2 to 3 weeks for the refund check to come. Because of this unauthorised withdrawal from my bank account my Rent check was bounced and i had to pay a 35.00 bank fees and another 35.00 to the landloard for a return check fee.

Leslie of Everett, WA June 8, 2008

Leslie of Everett WA (06/08/08)
I was going south in the center left hand turn lane . When the signal turn to a green left turn arrow I started to go. I crossed the traffic that was stopped. When I passed the traffic that was stopped a car hit me broadside. The girl that was driving the car said that the brakes failed on her car. She didn't say ,but I believe that she went into the empty turn lane to keep from rear ending the cars that were stopped. I didn't see her because the cars that were stopped were blocking my view her lane.

When I talked to the esurance representative the first thing that they did was record my description of the accident . Then they record me agreeing to settle for medical damage. Then they said they would pay a rental car until my insurance settled for collision. They never mentioned liability for my financial lose to get a replacement used car. I WOULD LIKE TO TALK TO AN ATTORNEY ABOUT THIS.

My car was old 1986 ford escort. My insurance Farmers paid me 132 for collision with deuctable. I bought a used for 4400.

Wendy of Riverside, CA May 8, 2008

Wendy of Riverside CA (05/08/08)
I used online system to obtain quote. I entered my information along with my husband's information and amazingly the Driver's license fields were automatically populated. They gave me an initial quote of 612.00 every 6 months. I continued entering the information requested. I received a pop-up screen from Choice Point that showed an accident that I had on 12/14/07, immediately following the quote changed to 756.00 every 6 months which is fine. Esurance takes last 5 years into consideration, most others only 3. I printed both quotes.

The next day I received a call from Denise Dean with Esurance who asked how I liked the quote. I replied by telling her it was middle of the road. I mentioned the accident and she said that my rate would no longer be 756.00 every 6 months. I explained to her that the 756.00 was the final quote once they took the accident into consideration. She denied that they even knew about the accident and that their system would not have shown me that information. I guarantee you it did! She then tried to get a credit card number so that she could run a DMV check...I again, reminded her that their 'Choice Point' already did that, thus the reason for the 2nd quote. She continued to try to get my credit card number and I refused. She said she could not go any further. I said fine, I would continue to look for rates elsehere.

Low and behold, I get a call from my husband. Denise contacted him (based on the information I provided when submitting for a quote) and she told my husband that I told her to call him to get our credit card number! Crooks, is all I can say. It's almost as if they are part of a fradulent scam to get your credit card number and not in the insurance business at all! Needless to say, I will not be doing business with Esurance.

Fortunately, we caught on before being ripped off.

Peggy of Jackson, MS April 27, 2008

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