Esurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Select an insurance Auto and Home Auto Home Life Health Long Term Care Are you currently insured? Yes No Enter ZIP Esurance • Consumer Complaints • Esurance Responds

Piper of Spring Valley CA (12/03/07)
In June 2007 my mom asked that I make a payment to esurance for her because she did not have a checking account but needed to pay her auto insurance. The payment that I made was for a six month period. I had it deducted from my debit card which is linked up to my checking account. Never did they have a problem in the beginning that the debit card and the insurace names didn't match up. I rarely check my email but apparently they sent me an email telling me that they were going to automatically deduct another six months worth of payments. I never would of seen this, however, I received three bounced checks from my bank.

As I looked into it further I saw that esurance withdrew money from my account without my permission. In fact, today I called to talk to them about them withdrawling money from my account but they could not talk to me because my name is not on the auto insurance policy. The thing is my debit card and the auto insurance do not have the same name. So from what I can tell they can take money from my account but they can't talk to me about it. I had my mom get on the phone and the lady on the phone told her that if we cancelled the insurance prior to the 10th they would charge us a 50 cancellation fee. From what they told my mom they put in for a refund but it could take up to 12 days to show up in my account. Never did I sign anything saying that they could automatically deduct money from my account.

Sarah of Valatie, NY November 19, 2007

Sarah of Valatie NY (11/19/07)
On November 16th 2007 my husband was in an accident. For 4 days now we have been given the runaround on when an appraiser is going to be looking at our truck and for 4 days now we still have not received authorization for our rental car. They are promising again that today someone will be going to the body shop to view the damage on the truck. They are refusing to authorize us a rental vehicle claiming we declined that coverage when we opened the policy. The only coverage I declined when I took out the policy was for custom work done to the vehicle. I requested rental coverage at 30.00 a day.

Nick of Auburn, WA November 17, 2007

Nick of Auburn WA (11/17/07)
I went to add a new car to my Esurance policy. After going through the process and getting it added I was switched to a licensed agent who informed me that my current truck was no longer insurable. The reason given was its weight and it was considered a work truck. It has never been used for work a day in its life, and they say I have to remove it--it will no longer be covered. I will get another insurance company, of coarse.

This leaves me with out of pocket expense, starting a new policy, and lack of insurance in the meantime. I think Esurance is the worst insurance company ever.

Tara of Virginia Beach, VA November 4, 2007

Tara of Virginia Beach VA (11/04/07)
I called esurance on the 28th of october to cancle my policy with them cause I no longer live in michigan so I called to cancle & get a virginia beach quote when what they did was charged me money for what i thought was a quote when turns out they sneekishly added a driver to my policy & took more money from me.

Jennifer of Coal City, IL November 2, 2007

Jennifer R. of Coal City IL (11/02/07)
I cancelled my esurance policy sometime around the beginning of October. I had said I wanted to the cancellation effective 1125 (which I was payed up until.) I was assured that no more payments would be taken out. (in fact I called 3x just to make sure)

No sooner, 10/26 I was charged...not only once, but twice. They had gone and taken an electronic check, and unauthorized debit ( I had payed with once for a ONE time payment. Guess they save ALL payment info.) I went down to my bank and tried to put a stop payment on them. They had told me they could only stop the e-check and that I was liable for the debit.

I call esurance and they apologized for the computer glitch and said they will refund me in 7-14 days!!! 2 days later I get an email for a policy renewal. I again call them. They tell me the agent accidentally checked me for a renewal!

Anyway it is now Nov 2., 2007 and I am still awaiting my refund of the 130.26 they were never supposed to take! Maybe they should take some of that money they spend on their stupid Erin Esurance commericals and hire competant employees.

They messed up everything. This money I am waiting to get back is my grocery money. I am low on diapers, formula etc. They do not understand that some people are on very tight budgets! I wouldn't wish this company on anyone.

Brian of Linesville, PA October 29, 2007

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |