Farm Bureau Auto Insurance Reviews

We have had a horrible experience with Farm Bureau! Absolutely the worst! They threatened to cancel my insurance because someone that they will no longer insure lived at my address over 30 years ago. They said they reached out to me, but I never received an e-mail or phone call regarding this. I was aware that something was wrong when my Driveology failed to work. And I called THEM to find out what was going on. And Driveology is a laugh. It's full of bugs, and they know it, but they want to use it to rate my driving. How about my driving record?? Their agent, who quit days after we started with them, failed to add full coverage to one of my vehicles. Thankfully that was caught.

Had a car accident September 9th. It is January 26th. Just got a call from a collection agency over a bill Farm bureau was supposed to pay per my policy! We have switched our auto, home insurance because of the way this claim was handled! It was so bad I will be calling the BBB! Would not recommend this insurance to anyone! They are bad at returning phone calls, contacting witnesses. I was blatantly lied to on more than one occasion!

They would not give me homeowner's insurance because my daughter was living with us and has a bully type of dog, which I think is dumb, but they insured my vehicles, but it cost me more money so soon as I get around to it, I will be going to another insurance company.

Local office never calls back even after leaving messages. I paid my EXPENSIVE insurance on Nov 24, it went through no problems. FBFS took it out AGAIN on the 28th of November, despite it being paid already. They are able to give me a refund but it could take 14 days to complete! Thanks for taking my rent money! I will be switching insurance as soon as this mess gets cleaned up.

We had nothing but good to say about our service. Our agent Diedra, at the main st office in Greeneville, is taking care of several accounts for us. She's always been available and very helpful while also being knowledgeable.

I recently was involved in a car accident with NC Farm Bureau being the insurer's company of insurance. NC F.B. has been nothing but slow to respond to me. They’ve taken two business days to even get me in contact with the right adjuster. Unfortunately for me they don’t seem to have any sense of urgency to help me with my matters. It has taken an entire business day for them to refer me to a new adjuster.

I was treated in an unprofessional manner by a claim specialist named Maquella K. She communicated with me in a condescending tone, reminiscent of speaking to a young child. I was reprimanded for calling four times and choosing not to leave a message, as I had hoped to reach her before my workday began. She explained that she was in a meeting and stated that calling ten times would not expedite assistance. I had attempted to call four times, which went straight to voicemail, leading me to believe she was on a call. Unbeknownst to me, the calls were recorded, prompting her to say that "calling ten times is not acceptable and will not provide assistance any sooner, as she is in meetings throughout the day." Her demeanor was extremely rude.

I had a flat this morning and called Farm Bureau to get roadside assistance which my policy includes. I gave the associate all the information and was told someone would contact me with an ETA of a tow truck to take my vehicle to a tire service center. I waited for about an hour before deciding to take care of the problem myself. When I had finally got my tires replaced and back home I contacted Farm Bureau to find out what had happened to my claim and all they could tell me was that someone canceled it. I know that wasn’t me so it was someone in their department. If that would have happened to an elderly person or someone who couldn’t handle that situation themselves it could have turned out very differently. I would recommend seeking another insurance company.

I moved to Farm Bureau and all was well for about 1 year. My husband had an accident where they paid out around $17000 per their account. Shortly after that I received a letter in the mail stating upon renewal they were no longer insuring me. I had to call them to find out why. The local agent was very attentive and says he went to bat for me with the underwriters. They still canceled me because of the accident. Switching was a waste of my time and effort.

The adjuster that came look at car didn’t want help actually get my car fix. he really preferred me to pay for my own car. I wouldn’t suggest these scammers to my dog to get life insurance. They’re all about you paying them for your protection but not protecting my vehicle. Yet the unprofessional in the business. April and Heather a great the help to best of their ability. My insurance representative didn’t even want to file a claim. He also tried to send my car to his friend to throw my light on while my bumper was falling down and my cover under my car was dragging. He made false reason that my deductible (SCAM) would be high because of certain causes but stated he would change it.

Their covered client totaled my car on 9/17/2023. The agent didn't contact me until 5 days after, pretended he didn't know there were any damages - lie #1 as he had the accident report. Waited 11 days to lowball my car and tell me I had to get the rental returned. Lie#2 he tells my injured passenger that she has to use her own health insurance and then bill them when it is all done. Wrong. That is fraud. He refused to share the claim number or his name and info. Little do they realize that I do hold an insurance license and will be making a formal complaint with the SC insurance board. You cannot refuse to furnish a claim number, nor can you advise an injured party to utilize their health insurance. I will be starting formal litigation - and they can pay my legal fees in addition to all of my claims. For those being mistreated, know you have rights. The SC Insurance Commission WILL investigate and demand resolutions.

Not good. Never have dealt with more unprofessionalism than I have with this insurance (so much so, my whole family and anyone I know is now switching). I recently got into a non-fault accident, it was after hours so I reported it to an after hour hotline, and was told I would be contacted once the office opened, I never was, I had to contact them myself.

There should be the ability to give negative (multiple) stars!!! My father, who was a customer for 50 plus years with this company and because he is elderly and made simple mistake, when we tried to renew his policy we were quoted astronomical prices for both his home, property and truck. A man who has paid thousands of dollars and a top customer for years and years. Now on a fixed income, NO WAY could make the payments they were now requesting. VERY poor customer service in my opinion and the opinion of multiple others whom I have shared this with. NO, we will NEVER contact or have anything to do with this insurance company. I have obtained insurance at 100 times a lower rate and better coverage for both property and auto (and a new company which my Dad has never been a customer) than what Farm Bureau was proposing. What a crappy thing to do to an elderly long time customer!!!

My father had a chainsaw accident on his property. I was driving him places and doing errands for him for months as a permitted driver, HE ASKED IF HE NEEDED TO ADD ME TO HIS INSURANCE (THEY SAID I AM A PERMITTED DRIVER). In Aug on a Sunday when it was raining I texted from my mother's to KY Das who needed my help. I told him I can get over there but because of the rain it will take longer. WE KNOW I DRIVE SLOWER DUE TO THE RAIN FROM THE TIME OF THE LAST TEXT TILL when the accident happened. When I was less than 1 mile from his place in front of a church an Suv speeding down hill hit the car I was driving. The state patrol officer knew the other driver. He said I was at fault in his report. ONLY his report said no air bags deployed and the accident was not on a slope/hill. The parking lot is on both sides of the road.

I had discontinued my insurance with Farm Bureau many months ago. I received a bill for $42 today (2nd time, which I thought maybe I kept the homeowners on..but no) and realized I kept my insurance local. I called them and asked them for my policy number just to see and of course there was none. I asked, "Why am I being charged 42.00 and don’t even have a policy with you?" I then said I wanted a refund for the last payment of 42.00 for the deception. They said.. "It had been over 10 days." No refund. I am shocked Farm Bureau sends out this misleading invoice. This is fraud and to those who have multiple insurances with different companies watch for this bill. By the time you realize what they did it’s too late.

After looking around for good, decently priced insurance, we finally decided on Arkansas Farm Bureau Insurance Company (AFBIC). This wasn't a rushed decision and between the two of us (my wife and I) we looked over at least 6 different companies. All of the other companies - most of the names listed in the question - AFBIC had the best bang for the buck. We ended up getting the same high end type of policy for around $250/6 months less than the next lowest price. As with 95+% of other insurance companies I have been with, I do Not have any idea how good, bad or indifferent the claims side is because in 40+ years of paying for insurance, I've had 2 claims (both over 20 years ago).

Have been a customer of Farm Bureau for over 30 years. Have home owner’s with them also which gives a discount. The agents and staff are easy to contact and work with. Feel they have my best interest at heart. Have had to submit claims for both auto and home. Rates did not increase and service was exceptional.

Best insurance I have had. Wonderful representative! Very reasonable, yet extremely dependable. Fair also. Two roofs and one car replaced due to hail damage. Todd C rocks. Very aware of taking good care of his customers.

I'm relatively satisfied with this company, but they have many "provisions" that aren't covered with home owners insurance. However, they fail to point this out when they are talking to you about coverage.

Texas Farm Bureau agents and staff give personal attention to customer's needs.There are usually quick response and call back times to settle any insurance decisions or questions you may have. Decent rates and discounts for insurance bundles.