Complain about a product or service

Farmers Auto Insurance

Christina of Cypress TX (08/20/08)
Re: auto policy negligence and mishandling. Aside from many other details, the main point is that I requested in writing and taped VM msg because I could get no one on the phone from my local agent's office, to cancel my policy effective 8/1/08. I did not receive a response to this request.

When I finally caught my agent in his office one week later, he confirmed to me the policy was cancelled. I requested this confirmation in writing. No response following our discussion. I follow up with him in writing email each day afterward, still no response. Finally after 5 days of requesting this information, I contacted the DM office and to my surprise, found out the policy had not been cancelled. And still no word on my refund amount (one of the issues) from being overcharged in my premiums.

To date, this policy remains in effect, in spite of my efforts to cancel and no information on issuance on the refund I am owed. thank you.

financial (overcharged and all the time spent chasing down someone to assist)

Donald of Santee CA (07/24/08)
I sent an inquiry to Farmers Insurance Group about a possible job opportunity. I have since changed my mind. I have sent numerous e-mails to have them stop sending me updated e-mails about employment. They all refer to a link regarding employment. Everytime I have used this link, there is nothing there. This has become a real problem because they send these e-mails EVERY day AND sometimes NUMEROUS times in one day!!! I can't get tyhem to stop sending these e-mails!!!!

The PHYSICAL damage is that I am so frustrated with Farmers because I can not get them to stop sending e-mails! I have send NUMEROUS e-mails asking them to stop. But I continue to get them EVERY day. Some times several in one day! I can't get them to stop!

Pok, of Stillwater OK (07/11/08)
I got a notice from credit collection service which is regarding from Farmers insurance company, because of early cancellation fee. I have used this company's insurance for 21 months. When I have canceled this insurance, this agency did not explain about early cancellation fee. She should explain about that.

This was my first contract of auto insurance in U.S. I had no idea about cancellation fee. So, I made a phonecall to my ex-agency, and she said that no other company would tell me about that. How can she say like that? I want them to revoke the cancellation fee.

The farmers want me to pay $68.57. This is really big money for an international student.

Toya of Memphis TN (06/23/08)
I will start by saying that in 2006-07 my car got trashed and the farmers insurance company denied my claims and other thing thats unspaekable. they declined my calls when i called them to ask about my insurance with my car.

I will suit them and take illegal actions against then.

Jeremy of Los Angeles CA (06/13/08)
I had a car accident on 06/10/08, I was not at fault, a car skid and crossed my lane sideways and I hit it on the side. I immediately filed a claim with Farmers Insurance, and they told me that an investigator would work on the case and contact me within the next business day. It has been 2 business days now and my investigator didn't call me nor do I have any informations about the process, progress or at least what to do. When I try to call his desk he seems to be on vacation.

I then called my agent that I had emailed with no answer, and she said that she could not reply within the minute (which respectable business does not reply to email within 1 and a half business day?), that she was with a client. She was pretty rough saying that she was at lunch, and since I had liability only my car was not covered (all I asked was to settle the claim and have other party's insurance talk with me, since they re at fault) and she would ask for a adjsutor to call me on my cell. I am still waiting for that call...

In the meantime my car (which is totalled) is at a body shop with storing fees increasing everyday, and nobody to tell me if it's need to be inspected before I get rid of it. If you ever consider Farmers Insurance please, look around somewhere else. They re very nice to sell you their services but if you ever have an accident (even now you re not at fault) they ll play dead, or rude if you try to resurrect them...

Increasing storing fees, increasing stress due to their lack of professionalism

Sharon of Portland OR (06/12/08)
After receiving a notice of non-renewal for our auto insurance policy and the option to continue service with Mid Century Insurance (another company of Farmers). This would be a much higher premium. We got our auto history report that they based this decision on. So we went shopping and the competitive premiums were high throughout. But in the course of research we found a more detailed report from ChoicePoint the company that store houses this information. It showed errors.

Farmers had written two accident reports that were not ours. It took a lot of communicating and when my husband went into the office to tell them to check their computer files the clerk said it wasn't showing these errors. Then he looked again and found them. So they acknowledged it was their mistake. They said it would be corrected and that a new reduced premium would be quoted. We have email stating the new amount. More time to communicate and process with ChoicePoint. After receiving a revised report it still shows one error with Farmers again claiming it is correct. These reports affect competitive insurance quotes. Until it is fully cleared up we can't get fair quotes from other companies to leave Farmers.

We were put into a stressful position of finding new insurance at hopefully an affordable rate due to Farmers' errors. Also money was automatically taken from our account at the highest adjusted premium rate due to these errors. The credit they finally issued does not add up to the correct premium the agent claimed we would be paying if we stayed with their company. It has taken business time away from both my husband and myself in dealing with the company for two months. And things still aren't fully resolved.

Herbert of Manchaca TX (06/08/08)
Purchased new 2009 Dodge Journey on May 15 for a total of $34,000. On May 27th the vehicle was taken by my 14 year old daughter during the night and wrecked. Contacted Farmers and it is now June 7 and nothing has been done. I, and family, must go out of town for two weeks and will not return until June 19. This is not right!

Vehicle totaled? I have had to get another vehicle in which to take the trip resulting in greater costs. Do now if vehicle is repairable? Unit too new for data base and parts must come from Chry.

Shelly of Crosby TX (06/03/08)
My son was in a wreck another person hit him. The other person got the ticket .but every time we call they would not return our calls . So I went to ask Mr.C for help on what to do are if he would call said he didn't have time he was going to a game to pass out hats.that was on a Friday!

monday when I went back he was on his way out to play golf!! If you ask the Ladys in his office anything they say they are just there to collect money!!!It has been almost 3months and my son still doesn't have his truck back.The other insurance company name is Lindsay General and that don't return calls and they don't want to pay the BodyShop for the cost of the parts and rental car!!!!!!

Rear fender needs replaced,knocked out the drive shaft,Mess up his ream Blew out his tire,broke his suspension,rear light ,move the bed of his truck over,pipe and lots of other stuff

Shelly of Crosby TX (06/03/08)
My son was in a wreck another person hit him. The other person got the ticket but every time we call they would not return our calls. So I went to ask Mr.Coon for help on what to do are if he would call said he didn't have time he was going to a game to pass out hats. that was on a Friday! monday when I went back he was on his way out to play golf! If you ask the Ladys in his office anything they say they are just there to collect money!

It has been almost 3 months and my son still doesn't have his truck back.The other insurance company name is Lindsay General and that don't return calls and they don't want to pay the BodyShop for the cost of the parts and rental car!

Rear fender needs replced, knocked out the drive shaft, Mess up his ream Blew out his tire, broke his suspension, rear light ,move the bed of his truck over, pipe and lots of other stuff

Noemi of Riverside CA (06/02/08)
I was in a car accident on April 23rd, 2008. I was driving westbound on a two lane street (one for the westbound traffic and another one for the easbound traffic). The other driver was a distance away in front of me. She stopped along the curb and as I got closer she suddenly made an illegal u-turn in front of me. My car collided with hers and it spinned out of control and it finally stopped on the opposite lane. It seemed that I was driving eastbound.

I only had Liability Insurance. The other driver told me that she had 'full coverage' and admitted to me and to our insurance (we both have Farmers) that she made an illegal u-turn. She was not injured nor was I. She was able to driver away in her car. My car was towed. I no longer have a car and I have been renting one ever since.

I had a physical the evening of that same day. The physical was a joke, it took about five minutes. I didn't have any x-rays. Farmers is offering me minimal compensation. I can't buy another car with what they are offering me. Even though I had a 1993 Honda Civic, I at least had a car. I am also concerned about my physical well-being. I feel fine, except for a 'twitch' on my right shoulder. I'm afraid that something might physically come up in the future. I have not given them a statement since when I met with their adjuster she forgot her tape recorder. I welcome and would appreciate some advice. Thank you so much.

Monique of Fayetteville NC (05/09/08)
On 4/15/08 as I was exiting Buckhead apartment complex, a Ford F-150 backing out of a parking space struck my Toyota Corolla. At the scene officer Starling recorded an admission of guilt from the driver of the Ford F-150 which stated he could not see good because of dew on the rear window. Zachary was charged with a traffic violation of unsafe movement and the at fault vehicle. I filed a claim with Farmers Insurance Company on 4/15/08 with adjustor Laurie Scheibelhut. From the beginning Laurie Scheibelhut has been unprofessional, inaccessible, and uneager to assist me with my claim. In spite of overwhelming evidence to support my claim of being back into Farmers Insurance Company represented by Laurie Scheibelhut denied my claim based on her clients statement alone.

I have been given the run around for almost a month now with Laurie Scheiblhut and Farmers Insurance Company and all I want is my property repaired and to be treated fairly and justly. I feel that Farmers Insurance has not done this claim justice nor giving the investigation the attention necessary to come to a justifiable conclusion. Farmers Insurance Company has been unwilling to handle this claim with integrity and has been slow to come to even this bogus conclusion. Farmers Insurance has not lived up to their slogan its been weeks and I am still not back were I belong.

I feel Farmers has been dishonest and underhand in dealing with me. They have left me stranded with a damaged vehicle that was damaged due to no fault of my own. How is it possible for Farmers Insurance Company to treat me this way when I had the right of way and was backed into, have a police report supporting my position and a statement from their client to the reporting officer supporting my position? I am a public school teacher, tax payer and registered voter please help me!

- As a requirement of my job I must travel to several different schools each day. I have had to drive with a damaged and unsafe vehicle. -Rain (damaging my vehicle interior), Pollen (I have allergies) & insects have been getting in my car because the damages to my passenger side have not been repaired. -Upon hearing my claim was denied my husband and I have had to get extra work, sacrifice and save up inorder to pay the deductible of our personal insurance company. -Frustration and stress when dealing with the Farmers' Insurance adjustors accusations and disrespectful demeanor.

Brian of Northville MI (05/05/08)
My wife has been struggling with back pain for 5 years and was recently in a car accident; a Wayne County snow plow hit her and dragged her 100 fit into a snow bank. Since the accident, her pain has become intolerable. She is now taking morphine to help the pain; although, it really doesn't help. She spends most of her days in bed with horrible pain. In addition, she also tore her meniscus in her knee along with fluid build up in her knee and hip.

We filed a claim and were seen by some insurance doctor who evaluated her for an entire 15 minutes. We were recently notified by Farmers that they would not cover her wage loss or medical bills because her back pain was pre-existing. How does some [one] determine this from 15 minutes of ridiculous questions? She has 5 years of medical reports and multiple doctors who say otherwise - that the accident DID worsen her back and also caused the tear in her knee and the fluid buildup in her knee and hip. This is completely disgusting and these insurance companies are THIEVES. This is America; people should not have to tolerate this kind of treatment, nor should corporations be allowed to Steal from people. The government allows this giant, multi-billion dollar SCAM to continue and it makes me SICK.

As a result of the accident and constant pain, my wife had to leave her job. I am now trying to support my wife and child on a single income and also have to pay ridiculous amounts of money for medical bills and prescriptions. Also, because my wife was forced to leave her job, we no longer get a discount on child care and owe an extra $1000 dollars. In addition, I have to take time off from a job where I make much of my money on commission. It sure will be tough to make commission when I am not at work. My wife is now having a spinal fusion on her back and most likely will be unable to work for sometime. THIS WHOLE THING MAKES ME WANT TO SNAP AND STRANGLE THE A-HOLES THAT ARE FARMERS INSURANCE. HOW CAN THEY POSSIBLY SAY THAT THE ACCIDENT DID NOT CAUSE THIS WHEN SHE HAS TO HAVE A FUKIN SPINAL FUSION????

Alyssa of Lakeside CA (04/30/08)
I MOVED PUT IN A CHANGE OF ADDRESS, AND NEVER REC'D A BILL. I HAD AN ACCIDENT ON JAN. 11, 2008 THEY SAID MY INSURANCE EXPIRED ON DEC. 25, 2007 REFUSING TO COVER DAMAGES

NOW I AM IN DEBT FOR ALL THE DAMAGES

Ken of Richmond VA (04/24/08)
I am witting today in reference to an accident I had on April 11, 2008, in Richmond Virginia. I am insured by Farmers Insurance, for Auto and Home Insurance. My car was brought to Conner Brothers Body shop on Monday April 14, 2008. I stopped by the shop to pick up a few items and asked about the damage, I spoke with Steve, who told me they were very busy and had the most cars being worked on compared to other body shops. Also, that I was luck y to have an appointment the next morning due to a cancellation. I than made several phone calls on Tuesday, trying to find out more information and after the third call, spoke with Danny who sent me the report via a fax. I was told by Danny, that the car would be worked on starting on Monday April 21, 2008, I questioned the week later start date and again was told how busy they were and needed to order parts. The first set of papers I received the total was around $3,800.00, including a $500.00 deductible.

On Monday April 21,2008, I was contacted by Wade Hughes Farmers Insurance Adjuster around 3:30 PM. Mr. Hughes started the conversation, I need to ask you a few things about your car! How would you feel if I totaled your vehicle,Mr Hughes stated. The vehicle has motor mouth damage , and various other damage and I can see this vehicle coming back for more repairs, I wont feel comfortable fixing it. ( last statement not a quote, general statement) Stating, how hard the vehicle was hit on the drivers front. I stated that I agreed, that my brother said to me, if the insurance company would total the car, go for it. I also stated that I was not worried about the amount and had Gap Insurance! Mr Hughes said he needed to run this by his boss on Tuesday April 22, 2008 and I would hear from him first thing in the morning. I contacted Mr Hughes around 10:00 am on April 22,2008 and it was like speaking with a different person.

Mr Hughes, started the conversation with 'we are going to fix the vehicle! I was floored, how does car go from being totaled one day and fixable the next? I am very concerned about how the car will be when it is fixed and how safe the vehicle will be if ever the same. I did state to Mr Hughes, so your telling me this auto will be worth nothing after its fixed, Mr Hughes stated oh no it will be as good as new, we use OEM parts. I am extremely concerned that Mr Hughes supervisor is concerned with cost and not the safety or future ramifications of this auto!

I have filed a complaint with the Virginia State Insurance commission, they have told me they will investigate this matter completely. This letter will be part of my complaint statement used against Farmers Insurance. I would appreciate it, if someone from the corporate office could look into this matter as well and get in touch with me. Vehicle Information 2007 Kia Sportgage , 34 miles on car, Wade Hughes Farmers Insurance Adjuster 804272-8044 ext 353, cell 804683-3140 Connner Brothers Body shop 804-233-5446, 2807 Hull St, Richmond VA 23224

On Monday April 22, 2008 at 3:40 I was told My vechile was reccommended for being totaled. On Tuesday April 23, 2008 at 10 am I was told after a meeting with the adjusters boss the vechile will be fixed. I feel that it is a cost issue and not a saftey issue, that the supervior is basing this on.

Joanna of Apple Valley CA (01/25/08)
It has been a year and a half and Farmer's has still not settled a claim for us. After a car accident, with other party at fault, they denied part of the damage coverage. In addition to body damage, our transmission was damaged due to our car being hit from behind when we were at a dead stop at a red light. Kyle Duncan said they were going to deny the claim on the internal damage unless otherwise proven by our mechanic. Our mechanic who specializes in European cars (of which ours is a mercedes) confirmed that the damage done to the transmission was a direct result of being hit from behind. We have a very detailed report from him.

After the fact, they sent out one of their ''neutral party'' experts to do yet another evaluation. (who has not returned my calls to this day!) Come to find out he has known Kyle Duncan's supervisor pretty well for years and they seem to be pretty tight. Of COURSE as we expected, he was sent out for us only to receive a denial of our claim once again. So, we requested that we hire another party to come out to investigate, being that we had a feeling their 'neutral' party was not very neutral at all. They agreed. His report matched up with our mechanics report and completely discredited the report written by the person that Farmers hired. There were TOO many falsities in their report. So, when we talked with Farmers, they had said that the 2 experts would have to get together to come to an agreement, and that if they couldn't, we would have to split the costs. In the end, the guy Farmers hired never called back the specialist We hired, and no agreement was ever arrived at. SO, we have tried to contact Farmers regarding this claim to no avail. They will not return our phone calls at all.

Our Mercedes is still not repaired after a year and a half of sitting in our driveway not running. We were forced to finance another vehicle, which has been a HUGE financial hardship on us. I'm sure there is close to $9,000 to $12,000 of damages on our car that have yet to be fixed.

Kathleen of Farmington MN (01/24/08)
The agent made several clerical mistakes, would not follow through on promises, got basic info wrong and did not return phone calls. Because of Paul's incompetency, my husband switched insurance companies on 8/27/07. Our new insurance agent made several phone calls to Paul to get him to cancel the insurance. Paul did not take care of it, despite promises to do so. Farmers billed us another $42.20 through 9/30/07, then sent it to a collection agency. I emailed Paul the info and he emailed me back that HE WOULD TAKE CARE OF IT and update me again the following day and the following week until we were confident it was fixed. I haven't heard from him since and we received a second notice from the collection agency for a time period that should not have been billed in the first place.

I am trying to explain the situation to a mean collector who refuses to listen and we are still getting billed for a time period that I refuse to pay on principle because we do not owe it.

Ken of Orland CA (01/07/08)
We canceled our auto insurance with him on or before 9/20/07 because he had told us he was going to cancel us because my son was going to stay with us awhile. We told him that our son had his own insurance for his car and would not drive our cars. This was not good enough for the agent, so he sent us a cancelation notice. We told him we would have to get insurance elsewhere. This should have been the end of it, but now I get a collection notice from a service for $74.72. I called the Farmers Insurance agent to ask him to fix it, and he said he will not. I was paid up with Farmers until 10/3/07.

Now I have a bad mark on my credit from this. As my agent at the time, he needd to fix this. I did tell him I will turn him into you and sue him in small claims, and he said to do what ever--that he does not have to fix it.

Tina of Englewood CO (11/05/07)
On Aug. 14, 2007 my 14-yr-old son was hit by a man insured with Farmers. They interviewed him over the phone. Justin Ezel was assigned to look into the matter since their client was at fault. After calling his voicemail daily since end of August and having talked personally, no action has been taken to date. I gave him the number of the witness who was at the scene, too, but absolutely no action. Wrote to the Farmers insurance group, also, in vain.

Damages are as follows: 1) Eye glasses worth $300 2) Bicycle worth $800 3) Medical expense in getting him checked on accident day 4) His loss of confidence in riding the bike to school and my expense of gas in dropping him off daily now.

Sharon of Toney AL (08/17/07)
I switched to Farmers Insurance Co. for my auto insurance because they offered a cheaper rate than State Farm Ins. whom I had been with for 30 years.

When after 2 months Farmers raised my premium by $71.10 (I was paying monthly). They advised me this increase was due to the fact I did not provide them with proof of previous insurance (which I had). I then sent them another copy of my previous insurance card which included effective dates, vin number, my name, etc. At this point I cancelled the insurance and went back to State Farm. Farmers continued to send me a bill for the 71.10. I called them several times and finally had State Farm send them a letter to show I had prior insurance coverage.

They then turned the 71.10 over to a collection agency. I have excellent credit (or did have) and this really upset me. I was tired of trying to get them to stop billing me so I just paid the 71.10. I am very angry that this company can take money they are not due. I am not a wealthly person and I would really like to have my 71.10 refunded.

Nara of San Francisco CA (03/27/07)
On May 2006, I was standing on the red light when all of the sadden I got hit from the behind by the United States Secret Service people. I been told that I need to go throw my insurance company to fix my car, and then the money will be given back to me, as the accident was not my fault at all. In December 2006 the letter came from Farmers Insurance to sign me up for another 6 months with them, that's what I did...I wrote a check to Farmers for almost $700 for the Insurance of my car till June 2007. Then all of a sudden, on January 12, 2007, I receive a letter from Farmers saying that my insurance went up because off the accident, as I was not insured in the car.

Jeanne f Suisun City CA (02/21/07)
I received correspondence from my mortgage lender that there was no record of flood insurance and I needed to have coverage implemented. I immediately contacted my home insurance agent, Mr. Brian V of Farmers Group Insurance. Mr. V advised me that he received a notice as well and could not implement a flood policy without an Elevation Certificate. When I questioned how to go about getting an Elevation Certificate, he responded, I have a contact person that could come and do the assessment of your home for a fee. I asked him how much would this cost me, his reply was It will be up to the guy, he will let you know. I was a bit suspicious about this so I contacted the California Department of Insurance Fraud Division and was advised that an Elevation Certificate could be obtained at my local City Hall for free. I followed up with City Hall of Suisun and was given the certificate at no cost to me.

I was instructed by the Fraud Rep to delay cancellation of my homeowner's insurance with Farmers to allow time for an investigation. In the meantime, my mortgage company implemented a flood policy through their insurance department without verification of an Elevation Certificate. I feel very frustrated with this as I no longer trust my insurance agent and now feel leary of being taken advantage of by other insurance companies. As instructed, I continue to maintain my homeowners policy with Farmers.

Paul of San Mateo CA (01/28/07)
My truck was totalled and adjustor Bechtel told me repeatedly the loan was 'paid-in-full', in a 3-way conference call with the creditor. This should have been recorded, but they claim not, now. The creditor now says the loan is not paid fully, now. Bechtel admits his error. He had assured me, and I need to contact someone. I have the name of his boss.

Creditor says I still owe $4000.

Feliciano of Mill Valley CA (1/4/03):
My driver's license was revoked after my stroke on January 9,1999. On July/99 I have received from DMV papers to notify that my license is revoked. I was able to drive again on January 2001. On Janury 22, I bought a Toyota Rav4. Farmers insurance insured it $692.90 for six months. My insurance premium keeps on incresing each year from $692.90 to $745 last six months and now to renew it I received a paper of renewal with the price amount of $970+ for six months. Instead of coming down it goes up and up. I felt being rob with wide open eyes, and I can't do anything.

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