Farmers Auto Insurance

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Filiberto of Bakersfield, CA September 14, 2008

Filiberto of Bakersfield CA (09/14/08)
I am making this complaint due to the outrage, and time spent with Farmers Insurance Agent Thomas M. His lack of business ethics is dispicable. We paid our insurance bill via internet. We confirmed that our payment has been received the following day. Shortly after we receive a notice saying our policy has been cancelled due to a return of check. Surprised to hear because we did not pay by check. We then spoke with numerous representatives, and supervisors each telling us to call a different number and explain our case to someone else. This getting us nowhere and going in circles.

 After having spoken with our agent and confirming that we will cancel our insurance policy. Then receive another bill from farmers insurance. We call the agent and asked why we received that bill, and he said that the insurance had to be extended because it was not cancelled. We kept fighting and debating over this issue. This was a total waste of time because they would not understand. Finally he tells us that we have to send a letter stating that we have to cancel our policy for it to be cancelled. Like I stated we had to speak to numerous agents and were finally forced to pay so that our credit was not ruined. We are sickened by the ethics of this company.

Had to pay for the mistakes of that agent.

Mark of Phoenix, AZ September 9, 2008

Mark of Phoenix AZ (09/09/08)
On Aug 15, 2008, my car was struck in the parking lot of my job. I immediately called Farmers Help Point and gave my side of things. The person at the other end of the line insisted that I get the other driver's personal and professional insurance. However the other driver didn't speak english. He had friends with him telling him not to give me the info. It finally took a police officer to get his ID and insurance info.

Farmers did set up a tow truck and rental, and did let me send my car to a farmers approved body shop. That's where the problems begin. It took almost two weeks to fix the car. Mr rental car was taken back in half that time. Further more, because my rental car was taken back too soon, I missed medical appointments, I just plain didn't have a way to get things done waiting for my car.

Due to financial hardships I wasn't, and still can't make my deductable. It was either pay the deductable or miss a house my payment. When I brought this to the attention of an adjuster, not the one named here, she told me that I was responsible for the deductable. I called the body shop, I even e-mailed the head of the body shop and pleaded my case. I was given two weeks to pay and 40 a day storage there after. When someone else offered to pay the deductable, the body shop wouldn't take the payment if it wasn't from me. It had to be cash or cashier's check. I did get a call from Michelle stating that they found the other party at fault and would be pursuing litigation. I asked if my deductable would be paid, but I was told the same thing.

I don't have a way to get around. I can't pursue employment. Not to mention the two weeks is almost up and the 40 a day begins. I have medical issues to tend to and without a car, which is fixed and waiting, and I can't attended to them. Michelle hasn't returned my recent calls. I don't know what to do. I feel like my car and life have been put on hold. I'm lost.

Christina of Cypress, TX August 20, 2008

Christina of Cypress TX (08/20/08)
Re: auto policy negligence and mishandling. Aside from many other details, the main point is that I requested in writing and taped VM msg because I could get no one on the phone from my local agent's office, to cancel my policy effective 8/1/08. I did not receive a response to this request.

When I finally caught my agent in his office one week later, he confirmed to me the policy was cancelled. I requested this confirmation in writing. No response following our discussion. I follow up with him in writing email each day afterward, still no response. Finally after 5 days of requesting this information, I contacted the DM office and to my surprise, found out the policy had not been cancelled. And still no word on my refund amount (one of the issues) from being overcharged in my premiums.

To date, this policy remains in effect, in spite of my efforts to cancel and no information on issuance on the refund I am owed. thank you.

financial (overcharged and all the time spent chasing down someone to assist)

Donald of Santee, CA July 24, 2008

Donald of Santee CA (07/24/08)
I sent an inquiry to Farmers Insurance Group about a possible job opportunity. I have since changed my mind. I have sent numerous e-mails to have them stop sending me updated e-mails about employment. They all refer to a link regarding employment. Everytime I have used this link, there is nothing there. This has become a real problem because they send these e-mails EVERY day AND sometimes NUMEROUS times in one day!!! I can't get tyhem to stop sending these e-mails!!!!

The PHYSICAL damage is that I am so frustrated with Farmers because I can not get them to stop sending e-mails! I have send NUMEROUS e-mails asking them to stop. But I continue to get them EVERY day. Some times several in one day! I can't get them to stop!

Pok, of Stillwater, OK July 11, 2008

Pok, of Stillwater OK (07/11/08)
I got a notice from credit collection service which is regarding from Farmers insurance company, because of early cancellation fee. I have used this company's insurance for 21 months. When I have canceled this insurance, this agency did not explain about early cancellation fee. She should explain about that.

This was my first contract of auto insurance in U.S. I had no idea about cancellation fee. So, I made a phonecall to my ex-agency, and she said that no other company would tell me about that. How can she say like that? I want them to revoke the cancellation fee.

The farmers want me to pay 68.57. This is really big money for an international student.

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