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Fortis Health Insurance

• Assurant • Fortis Health Insurance • John Alden Insurance --- News • Connecticut Accuses John Alden, Fortis of Improperly Denying Coverage

Kelly of New Iberia LA (4/9/05):
I had to have emergency surgery on December 1, 2004 for a herniated disc in my back. The medical providers obtained authorization. The reason this was an emergency was my left side of my body lost all feeling and bladder control and bowel control had began to be a very big problem.

It is now April 8, 2005, I have paid all of the medical bills out of my pocket except for the hospital and the doctor. Those are large bills. The insurance company will not return phone calls. I am prepared to file suit and have contacted an attorney. Believe they get their premium money every month drafted out of my checking account and I have never complained about that. These bills need to be paid.

Mary of Kemah TX (10/26/03):
They called me on the phone on July 11, 2003, and offered me 2 months (60 days) free accident and dismemberment insurance and informed me that I could terminate the policy anytime. They sent me a statement on September 15, 2003, billing me for the period of 10/01/03 through 10/31/03, which I promptly returned on September 20, requesting that they cancel the policy. They sent another statement on October 1, billing me for coverage for 10/01/03 through 11/30/03.

I called them to explain that I had canceled the policy, and their representative refused to cancel the policy as of September 20 and insisted that I owe them 2 months premium.

Anisia of Talco TX (9/9/03):
I purchased life insurance through Fortis that was to go into effect on May 1, 2003 (my start date at my new job.) The payments of $6.00 a month were to be deducted from my paychecks. The overprice of $15.50 was taken out for 4 months and I never received the policy. Fortis told me that my application has been "laying around the office waiting for someone to contact me about salary information". The Fortis rep told me that I did not have a policy.

I asked for a full refund and was given the runaround. I was told three days later that the policy had been sent to my school district rep. The school distict rep. told me that she did not have it. It was supposed to be sent to me. This particular Fortis rep. also argued with me and told me that she could not do anything for me and to contact the school district rep.

I had no life insurance for myself and my two daughters during the 4 months that Fortis was taking payroll deductions. I have no coverage to this date.

Rita of Jacksonville FL (7/18/03):
I purchased a short-term health insurance policy from Robert White State Farm Ins agency in Stuart FL last November. I paid my premiums, went to a doctor in Dec, claim was not paid, then ended up in the hospital for possible food poisoning, which resulted in numerous tests, and the hospital wanted me to be admitted. But since Fortis had not paid the first office visit I signed out into the care of my brother over concern about my coverage.

After having CT scan of brain in the ER, it was strongly recommended MRI and MRA of brain as a concerned was raised that I may have had a mini stroke, it took until yesterday when I received a letter from Fortis, rescinding my whole coverage for a vague explanation. They say I answered no to had I been to doctor in past 5 years for a garden variety of issues.

I don't recall that, I know that I don't have any pre-existing conditions but who hasn't been to a doctor in past 5 years. So they now (July) have sent me a check for my premiums previously paid since November. I feel that since they got claims, they dragged their feet and between the ER visit and the head scan it comes to roughly $9500 so they have sent check for roughly $500 to me and it's not right. They shouldn't be able to do this after the fact as they had no problem cashing my premium checks, until I actually needed to use them.

Furthermore, I asked my original doctor if there was anything in my chart that could be considered a pre-existing condition and there isn't. I have gone to the doctor over the years for normal everyday things. Fortis had reviewed her charts on my along with some other doctor's office in Jacksonville. I feel very cheated at this point.

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