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GEICO |
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Y. of Riverdale, NY June 10, 2009 My husband's motorcycle was stolen from the front of our apartment building on March 2nd. We contacted GEICO to file a claim and they dismissed it, stating we never had comprehensive/collision coverage. We asked for comprehensive coverage when we began the policy by phone in September of 08, but it was apparently never processed. We have four voided policies with errors because GEICO made continuous mistakes when we were attempting to start it, as well as the fact that they never added the lienholder information even though we provided it at the time of inception. The lienholder, HSBC, subsequently never followed-up with coverage and the motorcycle was not properly covered, despite the fact that we thought it was. I have sent numerous letters to GEICO and HSBC, as well as having had filed a complaint against GEICO with the NYS Dept. of Insurance. I have also repeatedly requested the recorded telephone calls from September proving my verbal request for comprehensive/collision coverage, but they have yet to comply. GEICO did, however, send a response to the NYS Dept. of Insurance wherein they proceeded to create a fabricated timeline of calls and events that not only never happened, but that I have recorded proof to the contrary. Despite my many calls and complaints, no one has done anything yet, and we continue to pay 230 a month to HSBC for a motorcycle we do not have in our possession. I am now in the process of starting a civil suit against GEICO in New York Civil Court. I know that as consumers it is our responsibility to review any documents given to us, but as an insurance layperson, unless it is specifically outlined that the policy does NOT bear the coverage we believed it did, how was I to know it was not sufficiently covered? Is it not safe to assume that as a consumer I should receive the amount of coverage that I requested? Nevertheless, I am now awaiting a court date in the hopes that this matter will be resolved, finally. I continue to pay 230 a month for a motorcycle I do not have in my possession. logan of graham, NC June 29, 2009 i filed a claim in may to reapair my truck which hit a deer and its june and they have not even tried to fix my truck yet Mark of Pensacola, FL June 9, 2009 Geico Insurance Company is a joke. I signed up with them online. There were very confusing multiple forms that their own agents did not understand. Ended up taking a full month and numerous phone calls to get it all straight. Then the automatic payments. I set them up for the 15th of the month. Well Geico decided the 11th was okay. They overdrew my account. My overdraft protection covered it but I was still charged a fee by my bank. Then we made a change and they didn't do the automatic payment that month. Then the next month was almost 250% of the original agreed upon amount. I called to question it and was told it was policy. Then I cancelled my policy. They told me I had to pay them on the spot which I politely refused to do because of the amount demanded. I demanded an itemized final statement. It was almost 800.00 less than what they had been demanding on the phone. I switched to Progressive and have had it two months now. No phone calls, no problems, no billing issues nothing. My only problem now is whenever I see a lizard I have this urge to run it over. Vicki of Bessemer, AL June 19, 2009 On April 16 I tried to close and get refund for my father's car insurance. When I tried to close the account I was told I could not because I was not on the account but had sent a Power of Attorney several years ago. They requested that I send a copy of the will stating that I was the executor, a letter stating that my father was deceased and proof of new insurance on the car, which I thought was none of their business but I sent all they requested. I was finally sent a check made out to the Estate of ??????. I was told by the bank I could not deposit it because we did not have an Estate account set up and would have to get the check reissued(which 3 others had already done) in my name. Called GEICO back and told them I needed the check in my name and they said to try another bank. And I asked that if they still wouldn't deposit it, could I get a letter from the bank explaining they needed it made out to me. I was under the understanding that they would reissue it with a letter from the bank. I had the bank fax a letter and GEICO still refuses to issue a check in my name. After two months I'm still trying to resolve the issue. I did every thing GEICO asked and they still refuse to resolve the issue. If I was asking for something unreasonable I would understand but I was asking that the name on a 169.65 check be changed so it could be deposited. shauniqua of haverstraw, NY June 18, 2009 My accident claim has not been resolved. These people are refusing to resolve and close my claim. They are refusing to pay for all the damages when I am 100 not at fault. I am being given the run around regarding my cars damages Jennifer of Irvine, CA May 30, 2009 When inquiring about a potential zip code change to my auto policy, I was told my rate will now be increasing over 65% solely on this fact. All this after a perfect record and being with the company for years. Over 65% in policy premium. From 472 to well over 740 for six months. ISN'T THIS ILLEGAL IN CALIFORNIA? Timothy of Baton Rouge, LA May 22, 2009 I have been having a Geico Credit card for some years now with a credit limit of12,700.00 and received a letteron March 10, 2009 stating they arereduceing my credit limit to 1800.00. I have never had a balance over 1000.00 and never been late and almost always pay the balance. The letter states a credit report was not used. If you call the number given you cannot talk to anyone. Always only the automated system. Gina of Concord , NH May 13, 2009 In mid April, my husband and I gave one of the cars on our Geico Policy, a Dodge Avenger, to my stepson and all decided it would be best if he had his own Geico policy with this vehicle. We agreed to make the down payment to get it activated. They insisted it had to be automatic debit. With Mike on the other line in a three way call, the pressured me to name a date in advance. I named a date that I thought would be safe, April 30th, with the agent's assurance that either the date or the bank could be changed if my husband did not agree, since he was not home at the time. It was agreed that 384.85 would be taken out on 4/30. However approximately 4/26, my husband discovered that due to a 1 week work furlough, we would not have enough in the bank to cover the charge, and wanted to delay it. My husband called to ask if he could change the date to the second week of May. They were uncooperative,and the representative suggested he should go to Citizens Bank for help. My husband told them indeed he would go to the bank and stop the payment. The next morning I went straight to Citizens Bank Customer Service and placed a stop payment, for a 25. fee. They said it had to be the exact amount, and fortunately I had my notes with me from the three-way call. The stop payment was made for 384.85. Jesse, my customer service gentleman,assured me everything should be fine. However on May 5th, the Geico debit posted, inducing a hefty overdraft, and insufficient funds fee. When I called to find out what was going on, the Citizens rep told me that Geico had withdrawn 384.86 ... instead of 384.85, thus making it slide through, not an exact match for the stop payment. We can prove that the quote was 384.85 however, because they sent Mike a letter reflecting this down payment, along with the future payments to be made by Mike. We submitted a copy of this letter to our bank branch manager at Loudon Road in Concord, with whom we filed a Fraud complaint against Geico. The manager was very understanding, and didnt even seem shocked. We are still waiting for a resolution in this matter. Having had 41 in the bank at the time, we incurred an overdraft, including insufficient funds fees all totalling 382.47. Our bank account has been frozen until the matter is resolved. My husband suffers from hypertension, diabetes and nightmares, which were all aggrevated by this needless chaos. Rick of Spofford, NH May 20, 2009 Geico refuses to pay a claim for their driver who wrecked out vehicle. Steve of Thousand Oaks, CA May 19, 2009 After filing my previous complaint against Geico, I received an email from Geico stating that my name had been removed from their mailing list. Today, I received yet again another piece of geico Garbage in my mailbox. Is there anything I can do to put an end to this harassment? Is their anything you can recomend to make Geico understand that I do not want to receive ANYTHING from them, Email or Land Mail? I have requested multiple times that Geico remove me from their mail and email lists. I have followed their instructions to be removed and yet I continue to receive their unwanted solicitations. THIS IS HARASSMENT Advertisement
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