GEICO Reviews

GEICO's medical adjuster Joseph has been helping me navigate my first accident where I needed to use PIP coverage. Crash-related injuries and anxiety make the entire process seem so large and overwhelming, to say nothing of the deadlines where you should get your paperwork in as soon as you can, but you feel like you also shouldn't make any mistakes under that pressure either! Joseph was very polite and patient with me and clearly explained my benefits and answered the questions I had about the forms I needed to fill out. That certainly took a weight off my shoulders, so thank you, Joseph!

I feel deceived by the insurance company's attorney, who wrote untruths regarding an incident for which I bear no responsibility. The company lied claiming they did not have the data. Is the only reason to study law to learn how to lie? Does this country offer no opportunity to earn 5000? What kind of future awaits our children if the law is applied in this manner? Why we must pay insurance if we can not trust them because they lied.

Tiae was very helpful and was very informative about the app website and getting my proof of insurance coverage. Cards e-mailed to me. She also set me up to get a discount on bundling my car and renters and other insurance. She took her time and walked me through everything at the GEICO in Nashville Tennessee. Thanks again...

I can’t say enough INCREDIBLE things about my experience with Leland and his supervisor Andrew at GEICO!! What was already an incredibly stressful situation turned into the best customer service I've ever experienced! Leland went truly above and beyond—he spent hours patiently helping me. No other company has ever done the absolute most like he did! I never felt like I was “just another claim”—he made me feel prioritized, and genuinely cared for. From the moment he got on the phone he was warm and caring and I could tell he really is a kind and good hearted person. I've dealt with customer service all of my life and there has been no one who's stood out ever like he did!! He literally spent his day looking into every possible option to help me.

GEICO exceeded my expectations in terms of efficiency and customer service. The combination of quick responses, thorough assistance, and effective communication made a potentially difficult situation manageable. If you’re looking for an insurance provider that prioritizes customer care, I wholeheartedly recommend GEICO. Claim department Mr. **, Mr. ** and local claim adjuster Mr. ** are very helpful. They willing to to go the extra mile to ensure all my concerns were addressed, which is something I truly appreciated during a stressful situation. I’m grateful for their support and patient, the entire experience felt personalized, as if they genuinely cared about resolving my issue efficiently. Thank you!

Worst company to deal with and the customer service is absolutely horrible with nothing but transferring calls with no answers.

I was shopping for car in in their side, I found a great price, so I fill up all the information. My total amount at first was 900 dollars, when I was about to finalize my quote to pay went up to 1345 dollars, nice try GEICO, I just got a better deal. Not coming back.

I wish I could give a zero. We had someone hit us with state minimums, so I had to report to Geico, but the claims dept is the worst. No call backs after 3 weeks, claims being denied, being treated like I was the one who caused the accident, and pure stress adding to the emotional distress we are already in.

I’ve been a GEICO customer for 10 years and have paid my bill on time every single month, which made this experience even more disappointing. An agent admitted there was a mistake on my previous bill, only for me to be charged over 5x the monthly amount I had agreed to pay the following month. When I called for answers, I was told I had been “informed by mail” — which feels like an incredibly ineffective way to communicate a major billing change in 2026.

Worst company ever in managing refunds and reimbursements for claims. Basically, steal your money and never pay back your entitled deductibles. Even when you have proof the have received.

I am dealing with GEICO as a third-party claimant after being involved in an accident caused by a GEICO-insured driver who was found 100% at fault. What should have been a straightforward rental reimbursement claim turned into months of follow-up calls, emails, document submissions, and conflicting explanations. I submitted my rental receipts and was partially reimbursed for the first rental period. I then submitted two additional rental receipts totaling $2,298.71. When I checked the GEICO upload portal later, the files appeared to be gone, so I uploaded them again. After that, I spent weeks trying to get a status update.

GEICO increased my rate by $120 a month. I tried to figure out what was going on. I was told it was for a speeding ticket. I got a copy of the ticket where they claimed I was going 15mph over, the ticket shows 5mph... This is the 2nd time they randomly increased my rate. So I decided I was done with Geico. When trying to cancel my policy, they stated I owed $102 because their system made a mistake and billed me incorrectly. I paid what they told me to pay. Now when I go leave, they make up a lie to charge me more? Go somewhere else, this isn't worth it. They do not communicate with you, you just check your bill and it's higher.

VETERANS BEWARE OF GEICO!! Today Geico sends a text saying they’re raising my rate from 442.00 a month to 1150.00 per month (coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM). I called them and they had my 24 year old college student (on dean's list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don’t drive any longer (I’m the only one in the family that had several fender benders causing the rate to go up).

They suck. I have an older truck. It's a 2013 Titan that I have taken very good care of. It has 240,000 plus miles on it but burns no oil and drives just like it did the day I bought it. I put full coverage on it to make sure if anything happened to it, it would be fixed. I ran into the back of someone going less than 15 miles per hour and I have very little damage. But the air bag blew, which I believe it shouldn't have, they wanted to put my truck down as a total loss. Hell no! The damage to the front is less than $200 but they don't want to replace the air bag!!!! My truck is paid for! I'm not paying $50,000 to $60,000 to replace it! Do not go with GEICO! They suck!! I will fix my truck myself. I'd rather pay $10,000 to fix it than pay for a new one.

Geico raised my insurance from $186 monthly to $298. I haven't had a car accident in 20 years, and no tickets. They initially said it was because I was receiving a paper bill and told me to switch to digital billing. The bill went down $10. Also, I'm a single driver, and middle-aged.

My car got hit by a GEICO policyholder. The two ladies that helped me were named Shelby and Mackenzie and they were so nice and got my business situated!!

Had a horrible experience with Geico today. Jennifer was very rude to me. She got very frustrated explaining my bill to me. My premium went from $3025 for November 2025 renewal to $3991 for May renewal. That is for 6 months for 6 cars. Geico go up on you unexpectedly without explanation. I tried to let her know that she’s rude and she was still raising her voice on me and not acknowledging my feelings. This company is horrible. Don’t say I didn’t warn you. My bill supposed to be just the difference of a new car that I added which is $445 per 6 months add to what I paid 6 months ago which was $3025 plus $445. Mind you, I paid close to $300 up to May 28 for adding a new car and a driver. I was expecting to pay close to $3500 and not $3991. Jennifer has no explanation for me. Instead she was very aggressive. I’m just frustrated and looking to change to a different company.

I cannot say enough good things about GEICO. I had a minor accident, they called 2x just to make sure I was ok, they arranged the body shop and the rent a car while being knowledgeable and extremely friendly. I am proud to be a customer of 24 years. Thank you for the service

I’ve a customer for over 32 years with GEICO insurance company. On 5/18/26 @8:39pm I placed a call to cancel my auto policy. To my surprise Agent Heather very informed and reluctant to cancel has taken the time to review my policy. Surprisingly over the course of my 32 years an update is to done every 2 years but due to certain regulations the customer is reached out to GEICO and request the above update. Said update is written in fine prints in the Declaration of the policy.

Cancelled my insurance because I was late 2 days providing my wife's residency. Once it reinstated, they doubled my policy payments. This insurance is terrible. What's happening the oracle from Omaha. Run a better business!!!