Humana Health Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

judy of Centerville, OH October 26, 2009

I called on the phone after receiving information from Humana insurance to get a free quote on insurance. The gentleman on the phone asked me a few question and immediately said that his company could not insure me. The questions he asked were do I have any lung problems I answered that I have COPD. When I asked why they could not insure me I was told that if I got sick it would cost the insurance company too much money.

Then a week later I received a second mailing from Humana insurance that said this is your 2nd chance don't wait sign up to day. What is hard to believe is that so little traing on customer service has been given to the people who answer the phones at insurance companies. I now feel that I will need to go with out insurance untill I reach the age of 65-I mainly just wanted people to be aware of the stupit answers the insurance companies are allowed to give out to the public and not be held accountible.

Robert of Schertz, TX October 22, 2009

We have lasted about a year with Humana insurance..we can't take it anymore. Constant rake hikes, riders, denied claims and rude service leaves me to believe Humana is one huge scam. My daughter has been insured under humana since she was 3 months. Almost every month she's alive, they send us a rider with ANOTHER something they aren't going to cover. My wife is on the same plan too. She had some pre-exisitng conditions we agreed to waive. After she had thyroid problems arise and tests were taken, Humana has now denied to cover ANYTHING dealing with the thyroid. Apparently HUMANA is full of DOCTORS!!? And THEY DECIDE who gets help and who doesn't, even though I pay them almost 300 dollars a month. NEVER use this corrupt company.

Garrick of Salina, KS October 19, 2009

My 14 month old daughter has been covered by humana since after birth, and she needed a tubal ligation. After getting the procedure done, Humana denied my claim, claiming a pre-existing condition. I do not know how a 14month old baby could have a pre-existing condition, as this is her first experience. Not sure what to do.

jenny of nellysforrd, VA September 5, 2009

After over 60 phone calls regarding the same doctor, cost, and the same doctor's address, I have nothing more to give to this situation. I've lost a lot of money. But, more importantly, I've lost the small amount of pride I had left within myself.

Kenneth of Bayonet Point, FL June 14, 2009

I enrolled with Humana One, in December of 2008. In April 2009 I visited my new physician for the first time. She proceeded to give me an EKG and ordered routine bloodwork, as this was my first visit to her office. Shortly thereafter I was informed by Humana, that I had to wait another thirty days before I could have the bloodwork done. If I did not wait, it would not be added to my 7,500 deductible.

After getting the results of the bloodwork and a subsequent visit. I received a letter from Humana telling me, that my coverage was under review, due to a condition that had not been previously disclosed. When I had seen the doctor for the first time my blood pressure was rather high. Later it was confirmed by her, that this was due simply to "white coat syndrome" when I saw her again it was well within normal limits. She claimed that she had not "disclosed" anything out of the ordinary to them, and that I was perfectly healthy. The bloodwork did reveal that my LDL Cholesterol was a bit above normal. She suggested I try and bring it down, through natural means.

I then received another letter and a form requesting medical information for the past five years. It requested the date of every doctors visit, and the outcome of each visit. I told them, that I had furnished them with all my medical information for the past ten years, as well as my insurance information for the same time period. I told them I had nothing else I could give them, and that if they were not satisfied with what they had, that they should just cancel my insurance.

About a week later I received another letter stating that " we have canceled your insurance, as per your written request". In reply, I sent them a letter requesting to know just exactly the doctor supposedly reported to them, to have my insurance canceled. Their only reply was to say that they had not said I had a "pre-existing condition" that it was simply an "undisclosed" condition and they had to know whether I had ever previously,been treated for it. Perhaps I have a strange perception, but that sounds like PRE-EXISTING Condition to me. As a result I am now without medical insurance, as well as out the six months of payments to them.

Brian of Kansas City, MO May 28, 2009

I received a letter in the mail from Humana One stating that my premium will be increasing in July 2009 (imagine that!). And of course I had to call them to figure out an alternative solution to my health coverage since I am self-employed and paying out of pocket for myself, my wife, and my daughter. And come to find out, there was nothing that I could do to change my policy. And I asked the question "can I go ahead and add maternity coverage to our current policy since we are going to be trying for a 2nd child in the near future?" I advised them that I received a letter in the mail in the past stating that I could add this on at any time but I could not locate that letter anywhere and of course the representative from Humana had no record of this letter in the system.

Well I guess Humana has recently decided that they are no longer accepting maternity coverage cases as of April 2009. So now my wife and I have no idea what we are going to do... we know there are insurance companies that are out there that will cover maternity cases but you have to wait 12-24 months before you are even covered. Well we do not want to wait that long. Speaking of waiting that long... while i am typing this I am on hold with Humana trying to speak with another representative because I have been transferred 3x for some unknown reasons!!!

Daniel of Louisville, KY May 3, 2009

In April 2008 I was working in Louisville after relocating from Virginia in September 2007. I was enrolled in the Humana-One healthcare Insurance and had not used my insurance for FOUR months since enrolling in December 2007. I had tremendous problems with eye allergies in April 2008 in Louisville and went to see a doctor at the Norton Health care. The doctor then submitted his bill to Humana for payment.

After THREE months they informed me that this was a PRE-EXISTING condition and they refused to pay the doctor. I asked them to call Dr.P in Virginia as he was my primary care doctor and he would have informed them that it was NOT a pre-exisiting condition, as I had never gone to him in all the time I spent in Virginia for eye allergy problems due to pollen. They never bothered to contact Dr P and I had to pay the full amount of the charges for my appointment with Doctor D.

I had to pay for doctors bills, prescription eyedrops and a cortzone injection. Total cost was over 200. This after I had moved to Kentucky after being out of work in Virginia for three months. I was shocked that the company (Humana) who I had been paying premiums of 180 to, for four months refused to pay for the doctor and they had the nerve to say that it was a PRE-EXISTING condition even though they never contacted Dr P in Virginia and I had never had such eye allergies before.

Jose of Redondo Beach, CA April 9, 2009

Jose of Redondo Beach CA (04/09/09)
On Monday April 6, 2009 my mother went to the dentist for a tooth ache she was having and here dentist prescribed a medication. The prescription was called into the pharmacy...the pharmacy then informed her that she did not have coverage. When we contacted Humana her prescription drug provider they informed us/her that she no longer had coverage due to fee payment failure of 40.00. At no point did Humana inform us of this payment. No letter, no call, no email, nothing...to let us know that this 40.00 dollar payment was due.

Prior to Humana increasing their rates my mother had a coupon book that reminded us to pay the monthly payments this year it was never received but billing was done on my credit card in which they had on file. They claimed that they had made a phone call on Mondya, Feb 2nd however my mother has no answering machine and is at diaysis Mondays. Humana never reached anyone at the residence by phone. They claim that in March they notified in writing that payment was due...again no notification was made. What is frustrating that in their records they wash their hands of it because they merely input that they sent out notification and made a phone call but did not reach her?

My mother is on anti-rejection medication, she is a kidney transplant receipient. Many medication she can not be without. Why would an insurance company drop her without verifiable acknowledgement that they were going to drop her as her prescription drug carrier...I do believe that prescription carriers hava a reasonable responsibility to make sure that members get properly informed that they are going to be dropped. What if she had been in the hospital for that time period? I mom will be okay because she has an advocate that has spent hours and days on the phone trying to resolve this matter. Until now...after multiple calls and messages left no one from the grievance and appeals office has returned my call to remidate this matter.

I left no other recourse but to file a complaint. We had to pay out of pocket for her antibiotic and currently working with the pharmacy to make sure she does not run out of meds the rest of the month...she has been re-enrolled in Humana at begins membership again May 1st. But do others really know what a member has to go through in order just to resolve a matter that could have been easily taken care of with a letter of a phone and speaking with the member of a family member.

[My] mom is one of 100's that use Humama and other carriers/providers and I do not want them to not get their medication -because the 75.00 that I had to pay for the antibiotic dentist prescribe some elderly or people on state assistance could not afford it. Neither could we...we just had to do it! I believe someone has to look at the practices of Humana and how they handle such claims. their own policy states that Grievance and Appeals will respond withing 24hrs it has now been 4 days after the message was left to help resolve this matter and til know still await a response.

Stevenson of Junction City, KY March 7, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |