Humana Health Insurance Reviews

Humana Gold Plus is a half-decent Medicare Advantage plan. However, their list of doctors is irrelevant, as most of the doctors listed DO NOT ACCEPT HUMANA GOLD PLUS. They need to update their list of doctors.

Humana jeopardizes my life by denying to cover a much needed prescription.

Humana is the worst company ever! They won’t cover Insulin under the part D plan! I regret signing up for the plan! I will cancel this plan when I can!

Worst company I have Ever dealt with. Terrible Customer Service and claims department is a joke! Don't Ever use them. I just got hung up on After 36 minutes because I asked her name and how to spell it! Never use these scammers for any insurance. Unbelievable how they treat policy holders. I will seek legal action and blast social media. Save your sanity and money by using any other company.

DO NOT USE HUMANA! My mother has been getting hhc hrs and attendant care hrs for 2 yrs!! She has chronic copd, asthma, severe arthritis in her back, scoliosis, on oxygen 24/7 the list goes on. THEY RECENTLY DENIED HER HHC HRS!! Stating THEIR Dr's don't see the need or she doesn't meet the requirements. In spite of HER Dr's recommendations. They also recently cut her attendant care hrs from 56 to 30. This is so sad, especially for the elderly. They hve worked their entire lives and paid their debts. The money is sitting their for people to utilize. Yet, humana denies people help!!

I purchase the Humana Humana Choice PPO Medicare Advantage Policy for 2026 due to the $2000 dental. I had a teeth cleaning, which was promptly denied. I would up paying out of pocket as the dental portion is underwritten by some other company. In short, they don't cover any dental procedures. I won't risk continuing any dental care unless I am fully prepared to pay out of pocket. PCP ordered blood tests. Humana paid a trifle of the amount billed, as they claimed the lab was Out of Network. Not sure how that can be since it is part and parcel of the same hospital group my PCP is in, with them being listed as in group. Waiting for the bill for that, which will be several hundred dollars.

Been after Humana 3 months now. They can't send me an id card. Some of my doctors won't see me unless I have a card. I'm diabetic and I can't get some meds I need desperately. I might as well be without insurance.

I have js this insurance LONG ENOUGH. Their transportation and customer service is INEFFICIENT, Deplorable, disrespectful and lacks empathy with its disabled clients. We need to be transported because we cannot drive or take public transportation and they CONSTANTLY leave you without it making us lose important doctor's appointments. When you call they insist their drivers are on the way and hours pass by with NO CALL/NO SHOW results from these so called transportations. Customer Service is INEFFECTIVE and left to take customers venting due to mistaken facts placed into the system such as wrong information for the appointment's schedule or the patients needs. I don't walk and I'm on Oxygen 24/7, and I have been sent a car to pick me up on my mobility scooter (???). There is nothing done to fix this so important issue, for it has been happening to me for at least a year on 4 out of every 6 rides.

It has denied three medications so far this year (April). Medications I was previously able to get from former Medicare Part D co insurance is being summarily dismissed. I am now looking into getting meds from Canada. I get countless useless robocalls from them that are useless and irritating. Worst insurance experience I’ve ever had, hands down. Open enrollment can’t come soon enough.

Humana needs to remove Matrix from masquerading as Humana. Matrix completely identifies itself as Humana in house, to clients who may be unaware Matrix is an information gathering company that sells information it gathers to Humana and other companies. It's an ethics violation to identify themselves as Humana. It's also a violation of patient privacy for Humana to allow Matrix to identify themselves as Humana to unsuspecting people providing sensitive information about themselves to a third party company gathering and selling the information. Matrix masquerades as Humana and conducts in home health assessments. Beware. They do this with Humana's consent.

The worst insurance company ever. I do not recommend this company even to my worst enemy. They take months to approve/process a PCP change. Their call centers are foreign based, making it very difficult to understand what they say due to their heavy foreign accents. They make you repeat your personal information multiple times, complete waste of time. They do not work with the best doctors, they push patients to use CONVIVA, or similar low-rated groups, with doctors non-US educated nor trained. Humana.

My retirement Medicare switched me over to Humana and it’s been the worst nightmare of my life. They’re denying all my medicine. I don’t get a CPAP. I don’t get my breathing medicine. I’m paying out of my pocket for all my things to live. It’s very sad.

Unbelievably poor customer service. By far the worst experience I’ve ever had.

I called Humana to solve a problem with my medication. My initial experience was horrible as the representative would not listen to my problem. I decided to quit the program and was transferred to an Angel who saved everything. Jasmine ** was the representative to help me quit. But instead of just letting me go, she resolved my problem. She listened to what I had to say, she contacted the technical staff to resolve the discrepancy between my experience and what the computer told her and got me right back on track. She was kind, patient, LISTENENED TO ME, and got my medication to me in a timely manner. KUDOS to Humana for having Angels in the midst.

As coverage for doctors and procedures they're good but the healthy options card is a disappointment. Also healthy options card should not be used to pay an alcoholic's rent. There's a guy in my building who pays absolutely nothing for rent because he is a monitor here and he's an alcoholic. I gets two hundred dollars deducted from his rent. He then pays the rest weigh the healthy options card. Why the healthy options card doesn't pay for food. The healthy options card should not be used to pay alcoholics rent so they can purchase more liquor

If I can leave a zero star I would but they don't let you. I am being treated for COPD and they have no other alternatives for the medication that I need not 1 that would not fall under a their 3 for COPD that isn't going to cost me an arm and a leg to pay. All 10 or more options I gave them all not being covered. They do not treat patients with COPD. They are the worst and most of my Drs are stopping taking Humana cause they do not pay claims. I can't even imagine what they told me. Basically I can die from not breathing cause I can't get the medicine I need and they say, "Oh well we don't have any covers meds for COPD." Do not ever get Humana. They are the worst ins Co in the world. How can you tell a patient you can't get treated for your diagnosis. If I can put a zero star I would. Absolutely the worst customer service and the worst ins plan I ever had. Beware. Do not get Humana. They stink and do not care about the patient's health!!!!!

Humana is one of the worst Medicare advantage providers in the United States. Every prescription my doctor prescribed has been denied. I was prescribed ** but my co pay was 700 dollars then my dr prescribed me ** a generic substitute for ** and the generic was 225 dollars more than the name brand. Every medication I seem to need to maintain a good quality of life is Tier 3 and the most expensive.

DO NOT use this company for medicare or any healthcare for that matter! They love to play the bait and switch game on what is covered, what is not, and what portion they will pay. When you call to complain you will be put through a plethora of painful prompts only to end up talking to foreign representatives you can't understand who read from script. They will then direct you to fill out appeals that will waste even more of your time. Terrible company!!!

Seriously Horrible insurance!!!! They denied me my medication that I need! They give a another one that they claim they cover BUT got denied again!!! No one knows what the heck is happening as customer service because their just reading about why my medication was denied or I don't know why it was denied!! Need to seriously switch from this horrible competent supplement known as health insurance!

I went with Humana because the sales rep presented a plan that fit my needs. However, it is now the end of the first quarter of the year and still haven't received a membership card with my correct name ( the 1st 3 never even got to me), and an OTC card was never sent. I have called more than 10 times over the weeks to resolve these issues... been on hold for 30 or more minutes, promised cards were on the way and nothing. When I called again just this past week, the rep told me that the previous rep only ordered an OTC card (that was in mid February) and that has yet to arrive.