Complain about a product or service

J.C. Penney Life Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

J.C. Penney • Retail Stores • Online • Life Insurance

Kandi of Groveport, OH July 10, 2009

My mother had insurance through this company for years. It was brought to my attention, when we learned she had brain cancer, and I was to be the one handling her finances. I asked her about the insurance chrgs from JC Penney's, she informed me, it was accidental ins. So as I discussed this further, with mother, we decided that it was no longer needed. Upon reaching the Insurance Co. I discover that she had been paying for her ex-husband for years, as well. Noting that they had been divorced for years. By this time mother was unable to talk. So I asked the Ins Co., if she could get a refund for amount paid into her ex-husband's insurance. And I was told, that all I needed to produce was a copy of the divorce decree and they would refund all monies. This started in May of 2007.

We buried mother Sept. 20, 2007. Four months later, after masses of calls, faxes, letters sent, hours, days, weeks on the phone with this company. Still no refund. After they learned she had passed, I was told her refund pymt went to JC Penney balance that she owed! The one thing I learned, was that Stonebridge Life Insurance Company is owned by none other than GE ! Need I say more?

Laurie of Milton, VT May 20, 2009

I received a call at my workplace of all things from J.C. Penney Insurance telling me I am covered for 3 free months of whole life coverage. They stated "let us send you some materials in a package to review and after you read it, if you don't want it, you can call us and cancel". Now that just doesn't sit well with me, especially with the J.C. Penney name written all over it. I declined and the woman quickly read me off an 800 number if I had any further questions. I didn't even have time to write the 800 number down.

Why would a company offer you the time to read their materials but then charge you if you DID NOT want the coverage. That's just bad business. I'd read the material, but it's totally up to me if I don't want it. If I failed to contact them after reading their policy, they would automatically charge my J.C. Penney account. And that's where the trouble lies folks. I've been through this before and always, always, has there been months of phone calls trying to cancel something. Why can't consumers just be able to read the material and not have to commit - it's unbelievable. I have no respect for J.C. Penney, especially in these difficult economic times.

It's only been 30 minutes since I received the call. I called an 800 number but got a man from Texas at their J.C. Penney insurance office there. He apologized, but there was nothing he could offer me as far as who to continue to contact. I am quite upset that they chose to contact me at my place of employment. Let's home the woman who phoned initially doesn't send me that damn package - or I'll be up to my ears in trying to clean up another mess.

Gordon of Stamford, CT November 28, 2008
Just received a cover letter and Certificate of Insurance from the above company, but it reads customer of: Discover Card. I have no recollection of ever signing up for this insurance, and yet the policy number is listed to Greenwood Trust Company (as the policyholder) with an effective date of 6-02-99 and a monthly premium of 9.95.

Have I been ripped off for this policy without realizing it, for nine (9) years? I am quite disturbed by this. Can you be of any assistance in this matter? Thank you,

Arthur of Zebulon, GA August 18, 2008
I was an employee of J C penney For more than 30 years an carried a life policy for that time and through retirement last week I reached 70 years old. The day before my birthday I recieved a notice that my insurance was canceled I had been paying 57 A MOUNTH FOR now Im an old man and no life insurance thanks to J C Penney I could have put all those prem. in the bank for those years and had enough for burial at least.

Old and no burial insurance.

Paul of Mississauga, OTHER January 28, 2008
J.C. Penney Life Insurance offered me disability insurance for 11 per month and told me that it will be charged on my bank account. They also told me that I have 60 days to review and reject the policy without being charged after I receive it in mail. I never received any info from them, and they are charging my bank account every month. I cannot find any info about them in Canada or USA. I do not know how they have my banking info. I had to close that bank account.

They charged me 11 for over 6 months.

Omar of Royal Oak, MI December 10, 2007
My mother has paid JC Penney Life Insurance for years. I tried to inquiry as to the policy after her death and they have no clue as to the policy number. A dead end and I cannot get anywhere with them.

The only life insurance my mom had has been lost.

Ofelia of Chino Valley, AZ August 20, 2007
My 05 Jeep Cherokee's dashboard lights have been flashing on and off. At times all gauges shut off. It stalled once while in a traffic jam, but I was able to restart it back up again. It has been serviced once 2 1/2 months ago for similar problem. Dealer unable to find source of problem. So far I have been fortunate, and vehicle has not left me stranded somewhere. I need some answers.

I

Linda of Forrest City, AR April 17, 2006
I paid a balance in full and closed my JC Penneys account, I then recieved letters asking if I wanted to keep the insurance, if I did I needed to send payment with the enclosed statement. If I no longer wanted the insurance I needed to do nothing. I did not return the statement with payment yet JC Penney applied the charges for insurance to an account that had been closed. I called JC Penney and the woman I spoke with told me she did not know why they were charging the insurance but would take care of it. later I received a letter from a collection agency. (Nice way to take care of it!)

I called JC Penney, I wrote letters to them, I wrote letters to the collection agency and to this day nothing has been done and I have been dealing with this since 2001! I am contacting an attorney to find out what my options are legally. Needless to say, I no longer do any kind of business with JC Penney. I recently reeived a threatening letter from a collection agency stating that I now owe JC Penney over 300 dollars even though in July of 2001 I paid the account off in full and closed it!

I applied for a loan from my bank and was denied because of the negative mark from JC Penney on my credit. The damage has been much worse than what I can mention here.

Linda of Henderson, NV July 23, 2005
I was paying into a life insurance policy to JC Penney Life Insurance Co. for years. Suddenly, they stopped taking my payments and I do not know what happened to the policy. It was to be reimbursed by age 59 or 60 and I do not know what to do.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |