Kaiser Permanente Insurance

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Brittany of Corona, CA March 16, 2009

When I was eight years old, I was diagnosed with the neurological disorder, Tourette's Syndrome. Kaiser set me up to have regular vists with a psychiatrist who did not listen to a word I said but perscribed me with an adult's dosage of Resperidal. Go ahead and research this drug. It is known to cause obesity and diabetes. Needless to say because of this drug, I was sleeping 3/4 of my life away and I gained over 150 pounds.

So now, as I am 21 years old and I've refused to take any more medications that Kaiser wants to shove down my throat, I go to my primary doctor, I tell her What the hell am I supposed to do now that I'm 4'11 and I'm 260 pounds? This was her honest answer, diet and exercise Oh really? It's THAT easy? You WOULD say that, seeing as how you weigh 110 pounds at the most. I said There HAS to be another way, is there anything I can do? We could perscribe you diet pills I said Okay..well I have Tourette's, I can take any uppers. So she sends me to a dietician. I go. I spend more money to commute 30 miles to Kaiser and the dietician tells me eat more vegetables. So then I go to a meeting to discuss weight loss surgery. I sat in that meeting for three hours and then at the end I had to fill out an application and then I waited for three weeks to receive something in the mail. The letter said that my BMI isn't high enough for the surgery.

So I call and ask them if there's anything else I can do as a last resort. They sent me to yet another meeting and a 60 mile commute to yet another two hour meeting called Options. DO NOT GO TO THIS MEETING UNLESS YOU HAVE ATLEAST 4,000 TO SPEND ON THIS, IT WOULD COME OUT OF YOUR OWN POCKET. 4,000 for soup, protein shakes, and apple sauce. four months later, her I sit...weighing 260 pounds and a medical provider who I'm paying big money to every month...for what? I am getting nothing from them but morbid obesity.

Lu of Fairfield, CA March 15, 2009

This staff member was abusive, rude and unhelpful when I presented myself for assistance with psychiatric concerns and need for disability paperwork to be signed.

I have to pay for my Kaiser health plan through my retirement funds and have 10.00 co-pays each time I visit. I have paid for 7 visits since November and 3 prescriptions but none of my doctors or therapists have been able to help me with necessary paperwork for state disability. I was assigned to Fouzia Aftab as primary provider and when I emailed her for help she deferred and told me to take the forms to a psychiatrist. I have not been assigned to a psychiatrist. None of themhave been able to help me complete disability forms.

David of La Puente, CA March 1, 2009

I went in with severe lower back pain and was given Vicodin which worked very well. The pain got worse and finaly was was given a MRI which showeed I had 2 torn disks on my lower back. I was finaly seen by Dr. Tin and thats when the nightmare began. Everytime I would have a visit with him, he would prescribe a different med which wouldn't work. I must have taken 8 different meds. He had taken me off of the vicodin and told him that nothing else was working! Everytime he was gonna look up a different med, he said he had to ask his collegues! Everytime I had a question for him, he would go ask his collegues! He had me sign this pain agreement which said that if I didn't take the meds he'd give me, he would cancel my insurance. Thank GOD he got transfered to O.C., then I got Dr. Diana, and she said she didn't know me and didn't know if I was selling my meds on the streets. I was offended but didn't say anything to her. I told her I was frustrated and she said not much I can do for you buddy, you're on Methadone which by the way works well for withdrawls but does absolutely nothing for the pain.

This pain is interfearing with my daily life, work and has caused many arguements with my wife and I. Now my Lft thigh is getting severly knumb and they tell me not to worry about it! I can't get going in the morning and by the afternoon, my back feels like it's gonna break in two. Im paying so much every month just to get the runaround from these people. It's a joke!!!

Della Morris-Francis of Idaho Springs, CO February 27, 2009

Please allow me to vent my anger and frustration over my recent visit to the Kaiser Lakewood (CO) offices with my son. On Feb. 20, 2009, I made an appt for my son, age 15, to have something done to relieve the pain of his ingrown toenail, which has bothered him since an injury during Soccer practice several years ago.

He saw a Dr Karen B. Wilson at 3:20 PM. She peered distastefully at the offending digit never touched or turned the foot, spoke to us as though we were ignorant and told my son and myself that he should soak his toe.. Then gave us a little booklet on toe care. and when asked about cutting the nail replied. We are instructed not to cut the nail, thats surgery and we have no means of doing that here.?

Geeze! This is the very reason why we were here in the first place, to have the bloody toenail cut! I have had my own toenail cut in the very offices we are discussing! We have been soaking the toe for many months! I did not need a little booklet to tell me how to do it. I did not need to drive 40 miles to get advice, which could have been given over the phone, from some namby pamby Doctor with a holier than thou attitude and I damn sure dont need to be billed for an office visit where nothing, absolutely NOTHING was done!

I am almost positive that I can get better service from my local veterinarian. At least they have the tools at hand to clip a nail!

Billed 120 for office visit

Marisela of Palo Alto, CA February 4, 2009

Every thing started when I called Kaiser Permanente in Mountain View, CA to get proof that I was immune to Hepatits B (for work purposes). When I received the bill in the mail, I was charged for 4 additional tests that I never asked for. The total bill was 690. I filed a grievance with Kaiser Permanente and it was denied because they claimed I asked for these tests. When I asked, Who said I asked for these tests? The doctor said, There was a note on my desk and it wasn't signed.

I ask them to search the phone records, and they said they found nothing. What it boils down to is they have no record of me asking for these tests and they are taking the doctor's word against mine. Please help! I don't want to pay for tests that I never asked for in the first place.

Cathy 4131 W, 172nd St. of Torrance, CA January 15, 2009

I went to the Emergency room with a hurt knee. I was assesed when I got there and sent to xray, I noticed on the form that it had to xray might right knee. I had told them it was the left that had been hurt. When I brought it the attention of the xray dept she just told me to have a seat and wait for the tech. When he called me in he prepared to xray the wrong leg. I told him it was the right leg no the left that had been injured. After I got into see the doctor he gave me a splint for my leg and said I problably just pulled some muscle. I asked him what the xray showed and he said he had not looked at it.

Keep in mind he was getting ready to send me home without seeing the xray. After he looked at it he came back and said I fractured my tibia. I was refered to Orthapedics and had to wait another 3 days to get into that dept. I was just told to stay off of my knee. When I was seen in orthapedics they told me that the Emergency room had given me the wrong brace and gave me another one.

I am having to pay for all of this as well. I have also had numerous billing problems with Kaiser and was chared over 400 just to see the doctor for less than 10 minutes.
My husbands work is very slow and he is self employeed and I feel like I am being over charged by the insurance company. All of my money is paying for medical.

Maria of Glendale, CA January 13, 2009

We applied for insurance in Sep 2008 but received a letter stating that we need to get a pregnancy test before we are approved. The letter clearly stated the Kaiser Permanente facility to visit and that the test would be at no cost to us. Few months after the test (which was requested by Kaiser and not by us) we received a bill for the test.

On informing Kaiser they realized that the bill was sent in error and asked us to ignore the bill. Few weeks later we again received the bill. Even when we filled an official grievance with Kaiser our request was denied. We still have the letter that clearly states that the test would be at no cost to us and yet Kaiser won't stop from harassing us with bill we don't owe. In short, if you are buying insurance with Kaiser be prepared for harassment.

Nicole of Lakewood, CO January 3, 2009

Hello, I recently Jan 1, 2009 was riding my horse when it slipped and fell on me causing massive injuries to my left knee, a head injury, and shoulder injury. Kaiser was only open in the after hours clinic. I had my husband carry me to the car and bring me there. Anyway, I hopped into the clinic and had to wait for about 20 minutes, I was then made to hop over to the patient room. I was dizzy and in pain.

Then a Physician's Assitnant came in named Joy. She did not ask any questions about the fall, my head, my shouldler, and the most painfull of all, my knee. 1100 lbs had fallen directly on my knee and hyperextnded it, I told her. The PA began grabbing my knee and forcefully trying to extend my leg. I screamed out in pain twice begging her to stop. She left the room and did not say anything. I was then met by a nurse assistant who put me in a wheelchair and sent me to x-ray.

No Xrays or any attention to my shoulder or head were taken. It was like they dismissed my other injuries and did not want to pay for the extra film. My x-ray technicain, after she was done, wheeled me to the x-ray waiting room and just left me there in the public. I was feeling faint, in pain and left there to fend for myself.

I had to call for my husband (who was taking care of my 20 month old) to bring me back to the PA's office. Once back in Joy's office, I waited another 30 minutes, when I finally hopped out and asked what was going on? I was told to get back in the room and someone will be with me shortly. Then a nurse's assitant came in about 15 minutes later with a brace and demanded that I straighten my knee. I told her that the pain was too intense and straightening my knee was an impossiblity. She left the room without saying anything.

I waited another 15 minutes until I open doored and asked what was going on? I ran into Joy who then yelled out in the doctor's office that if I couldn't straighten my leg, that I couldn't be helped.

I hopped out of the doctor's office without being given crutches, no examination of my head, no examination of my shouldler. I repeatly told the PA that my horse had fallen on me. She did not care and in mid sentence, told she knew that!

I tried contacting Kaiser to see a specialist for my knee. I was then blown off and told that the next appointment was in 10 days. Here I sit with massive injuries to my knee, a concussion, and a bruised and maybe dislocated shoulder and no matter what I said to the nurse or the PA, they would not listen or treat my injuries. I need help and I don't know how to get Kaiser's attention.

I pay Kaiser every month, they should give proper medical care to someone with injuries.

Nicole of Lakewood, CO January 3, 2009

Hello, I recently Jan 1, 2009 was riding my horse when it slipped and fell on me causing massive injuries to my left knee, a head injury, and shoulder injury. Kaiser was only open in the after hours clinic. I had my husband carry me to the car and bring me there. Anyway, I hopped into the clinic and had to wait for about 20 minutes, I was then made to hop over to the patient room. I was dizzy and in pain. Then a Physician's Assitnant came in named Joy G. She did not ask any questions about the fall, my head, my shouldler, and the most painfull of all, my knee. 1100 lbs had fallen directly on my knee and hyperextnded it, I told her.

The PA began grabbing my knee and forcefully trying to extend my leg. I screamed out in pain twice begging her to stop. She left the room and did not say anything. I was then met by a nurse assistant who put me in a wheelchair and sent me to x-ray. No Xrays or any attention to my shoulder or head were taken. It was like they dismissed my other injuries and did not want to pay for the extra film. My x-ray technicain, after she was done, wheeled me to the x-ray waiting room and just left me there in the public. I was feeling faint, in pain and left there to fend for myself. I had to call for my husband (who was taking care of my 20 month old) to bring me back to the PA's office.

Once back in Joy's office, I waited another 30 minutes, when I finally hopped out and asked what was going on? I was told to get back in the room and someone will be with me shortly. Then a nurse's assitant came in about 15 minutes later with a brace and demanded that I straighten my knee. I told her that the pain was too intense and straightening my knee was an impossiblity. She left the room without saying anything. I waited another 15 minutes until I open doored and asked what was going on? I ran into Joy who then yelled out in the doctor's office that if I couldn't straighten my leg, that I couldn't be helped I hopped out of the doctor's office with being given crutches, no examination of my head, no examination of my shouldler.

I repeatly told the PA that my horse had fallen on me. She did not care and in mid sentence, told she knew that! I tried contacting Kaiser to see a specialist for my knee. I was then blown off and told that the next appointment was in 10 days. Here I sit with massive injuries to my knee, a concusion, and a bruised and maybe dislocated shoulder and no matter what I said to the nurse or the PA, they would not listen or treat my injuries. I need help and I don't know how to get Kaiser's attention. I pay Kaiser every month, they should give proper medical care to someone with injuries.

I had to pay 50 co-pay to get no medical care only to be abused and neglected by Joy and her staff. Then I'm forced to wait with massive injuries to see a specilaist. I would like someone to help me with getting Kaiser's attention about physical injuries I suffered from an 1100 lb horse falling on me. I want Kaiser to listen and get me the care I deserve in a appropriate and TIMELY matter. I have headaches now and am in so much pain, that I can't move. I ride and train horses for a living, my mobility is my livelyhood.

Paola of Dixon, CA November 11, 2008

I had talked to an advice nurse and was instructed that if my condition, severe abdominal pain, did not improve that i should go to the ER. I waited it out that night, but i couldn't bear the pain or keep anything down. So i went to the nearest ER which happened to be Northbay. I was seen there and treated for my pain. I never thought that my visit would end up costing me 10,000+. Kaiser denied my claim stating it was emergency basis. I fought it stating that i was instructed to go to the ER if i did not improve. But no such luck.

I am now stuck with 10,000+ in medical bills, that i don't believe i should pay. It has caused damage to my credit and it's even hard for me to get cable!

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