Kemper - Auto

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Patrick of Santa Cruz, CA February 26, 2007

I am writing in regards to a situation in which Kemper Auto and Home Insurance Company not only deceived me as a customer, but put me in financial hardship as well. I have had my automobile insured by Kemper for two years now. On 12-05-05, I was involved in a car accident in the city of Riverside CA. Although I do not agree with the outcome of blame pertaining to the accident, I have since accepted it for what it is. However, when I began my search for new auto insurance coverage a week ago, it was brought to my attention from a representative from AAA that I was given two points on my driving record for the above mentioned incident. After much questioning and distress, the AAA representative informed me that Kemper decided to settle with the “not at fault individual” from my collision, as he claimed whiplash injury. As a result of their hasty settling, and my lack of knowledge of the circumstances, I was automatically given an additional point on my driving record. The only correspondence I received was a simple letter explaining that they had deemed me the responsible party in the collision. Nothing about injury claim or additional points to me driving record were ever provided. I have now been driving for a year and a half with this information on my driving record. I was told at the time that the total damage was less than minimal, and no major consequences would result. They had an adjuster look at my truck, and in his report he claimed that there was damage to my front bumper. However, this minor scratch happened in a parking lot shortly after I purchased the vehicle. Due to the lack of attention, communication, and professionalism, I am forced to stay with Kemper and pay an outrageous premium, as no other insurance company will insure me.

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