Mercury Insurance

Danny of San Jose, CA September 28, 2009

A claim was filed against my insurer (Mercury), for claimed damage to another vehicle. Throughout my dealings with the agent at Mercury Insurance "Arthur" assured me that the total pay out would be below 750 which in turn would have no adverse affect on my rates and would not qualify as a point on my record. There was zero damage to the front of my vehicle as documented by the repair shop that photographed it. After two weeks and no further phone conversations I recieved a call by Arthur stating that "the claim was being closed right then and everything went smoothly, no need to recontact him". The next week I received a letter stating that there was a filed point on my record because of that incident. After recontacting Arthur I learned that mercury paid out close to 840 which was over the amount he assured me they could keep it under, because it was such a minor incident. I never saw the damage to the other car and even if there was damage, it would have to be localized on her bumper matching the outer sides of my license plate frame which is the forward most point of my vehicle. I have no idea of what damage there was previously on her bumper, but it seems as if Mercury's adjusters or the repair shop have allowed more repairs to the performed to the bumper than would have been caused by my vehicle. It is not till after this has all occurred that Arthur at Mercury insurance is sending me out photos of her vehicle and the contact info for the body shop that the car was at. I will be updating this complaint with more info so as to educate people of what to do when encountered with this issue. Never allow an agent to assure you they will handle everything (even though that is there job). Be persistent and demand clarification and proof throughout the process before you incur financial losses just as I have. This complaint essay would not be posted against Mercury Insurance if they would have been more honest and thinking of my best interest.

Barbara of Northridge, CA September 2, 2009

On 10/2/08 a 3 ton tree fell on my car as I was driving down Hayvenhurst, south of Ventura Blvd. at approx. 6:15 PM. My 2007 SUV was totaled. From 10/08 thru 2/09 Mercury shuffled me ffrom person to person. I told and retold my story. Meanwhile, I continued to make car payments on a car that could no longer be driven. My Dr. recommended that my son deal with Mercury as it was affecting my health. Mercury paid off my car loan with out letting me know and assumed my case was settled. In March I wrote demanding arbitration. July 20th I received a response indicating that I would be contacted by an arbitrator. Today, 9/2/09, I received a 1350.00 check to settle the matter with Mercury. This is approx. 9000.00 less than the appraised blue book value of my totaled car at the time. No letter accompanied the check. I am disgusted and will not cash it.

Cynthia of Villa Park, CA July 21, 2009

My son was stopped at a red light and was hit from behind by a drunk driver, who backed up and left the scene. He waited for the light to turn green and followed the driver and called 911. He followed her along with police for 35 minutes before she finally stopped. She gave false info and mercury(our ins.) paid his medical and repaired his truck. I went to the Dist. Atty and got the correct ins. info for the drvier, which was also Mercury. They did not do anything to the other driver who caused the accident but sued my minor son (17 at the time) to recoup the medical bills, which we had coverage.

They also filed this against his credit and it still to this day shows as a judgement, even tho my son was not served or required to appear in court. He is now 23 and has trouble getting credit or a car loan because they vritually ruined his credit score due to a _outstanding judgement_ HE was the innocent victim, I paid premiums without a claim for 20 years and this is what I get. The dist. Atty made the other driver reimburse Mercury for the medical but this is till on my son's credit report. What a snake insurance company who will do whatever it takes to get their money back, which is ridiculous, where did mymedical premiums go? I paid, but was not allowed to use my medical coverage.

Karen of Dana Point, CA July 9, 2009

In October of 2009, I was rear ended by a motorcycle on PCH....I had missed my payment by 4 days. Any other insurance I've ever had covers without any lapse. However, Mercury declined coverage for the incident and RAISED my premium as if I was already found guilty!!!!! Needless to say I am canceling my Insurance...and will write letters and let everyone know about Mercury...

carl of windsor, CA June 6, 2009

I was waiting to turn into my daughters school when i was hit from behind. I drive a Ford F-150 commercial truck. It has a two inch trailer hitch and solid bumper. so there wasnt alot of damage luckily. I read where some of the victims here have had there cars wiped out and Mercury drags its feet in helping out the hapless victims. anyway i was jerked back pretty hard and snapped me out of my seat. even knocked off my flip flop!

i felt real buzzy after the accident and didnt seek medical care right away. My daughter seemed to be ok as i strap her into her eddy baurer seat real tight just in case something like this happens. I filed my claim after several attemps to get the car fixed. i conceded to be recored to legal purposes. total sham. I went ahead and sought treatment for my back and neck at the chiro which seemed to work for awhile until my neck went out. my 7th vertibra nerve channel was inflamed and was affecting my feeling in my pinky. At this point i was now under doctors care and he refered my to physical therapy which caught early can be critical as i am a competative athlete. (track racing) i released all my information in good faith and they come back with an offer to settle for 275.00 yes two hundred dollars.

this is after 8 months on P|S. its totally absurd. These people are not even from this planet. Stop Mercury now! total criminals! they also issue two party checks and offered to get me a rental car for 36 dollars a day. I use my truck for my business. They said i was not entitled to a truck. How am i going to load up material in a honda! tell me!

Tiffany of Hutto, TX April 22, 2009

I was hit by a driver represented by Mercury insurance in November of 2007. I immediately called them to report the incident and obtain a rental car as mine was not drivable and had to be towed to a repair shop. I was told that I would need to contact my insurance company. I refused to do so (although I do have full coverage insurance) because I didn't want a claim on my insurance for a fault free accident. The representative reluctantly gave me the number to the woman that would be handling my claim, Maria. I called her and left a message. No return call was ever made.

Over the next 9 days I called the claim lady every single hour hoping that maybe if I were persistent enough she would return my call and get the ball rolling on my rental car. None came. I finally called the claim number back again and asked who her manager was as I was paying for the rental car out of pocket. The man on the phone refused to give me even the name of her manager and insisted that I speak to Maria. I continued to call Maria's number for 3 more days until FINALLY I received a call. It wasn't from Maria however, but from someone else claiming that Maria quit and a replacement had not been found.

At this point I asked the woman to take over on the rental car payment and she said I would have to wait for them to find a replacement for Maria. I asked again who Maria's manager was and I was again refused this information. I threatened to call my attorney and was told to go ahead. So I did. My attorney told me that it would be best to try and work with the insurance company instead of pursuing legal action, he also said that I could just give the claim number to the car rental company and they would bill Mercury directly. He said that since I had a police eye witness and report stating that their driver was at fault, they would eventually accept responsibility. So I did that. This lasted for about a week as I continued to call every hour, leaving messages on the phone number I was given. No reply.

Then one day, while I was at work, I got a call from the car rental company saying that they got a call from Mercury and I needed to bring the car back immediately or they were calling the cops. I asked why and was told that Mercury said that I was involved in an accident and was found to be at fault and was fraudulent to authorities. This was absolutely untrue. I was totally embarrassed and furious. I returned the car, paid for the remaining days due and left. I immediately called my attorney and obtained his services as I saw no other choice. I had no car, my medical bills were piling up and no one would return my call.

After receiving major run around, my attorney was finally able to come to a settlement today. The amount 3200.00. This does not even cover my bills. I don't understand why this is not illegal. Why I, a single young woman, can get run around and treated horribly by a company when I did absolutely nothing wrong.

Burke of North Hills, CA April 7, 2009

Burke of North Hills CA (04/07/09)
I was hit by another car represented by Mercury Insurance group. I had a witness, plus damages to my car from the rear. Mercury Insurance did no investigation, no witness investigation, no damage survery, etc. Having done none of that they sent me a paper stating I was at fault and to pay immediately. Completely unprofessional, not to mention their inability to properly followed laws and guidleines put into place by the California Department of Insurance.

Luis of Lynwood, CA March 3, 2009

Luis of Lynwood CA (03/03/09)
That company gives details of my information to her friends of my friend, the card need a pictures to put full cover insurance, she send her fiend to that office in the first time that company denied all information she want toknow about the premium, and they dont take the pictures because she did not have right on the policy, I get mad because they has just to take the pictures, bud they said just to protect your privacy, ok I feel happy with that.

Today after almost three month my friend again send her friend with the car to take pictures, on this time Mercury give all the information she want to know, that cause me berry cereus problems with my friend, I got mad about I called to that company to claim the just said oh, we authorize to Rebeca to get all information for error sorry, now you are cover with our privacy policy, But that mistake cause me problems with my Beatriz friend

grand discussion with my friend, I use my friend to pay the premium of insurance for both cars her car and my car. I have to refund money to her 200 dls, but I lost my Job for last 6 months They dont respect the personal privacy

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