Mercury Insurance

Marlon of Inglewood, CA June 12, 2008

Marlon of Inglewood CA (06/12/08)
I rented a car thru enterprise rent a car ( without a reservation thru my insurer Mercury )on Friday April 18, 2008 at a rate of 25 dollars a day. My coverage is 20 dollars a day and the enterprise rep. told me to call my adjuster to fix my daily rate, I did as the rep asked the following Monday and got a response from Shannon ( my adjuster) stating all was taken care of.

Fast forward to May 16, 2008, I return the rental to enterprise only to find out i was charged 212 dollars to my credit card ( i didnt know about this until i received my statement on 06-06-08 ) Shannon stated he explained my coverage and I knew what I was responsible for during the recorded disclaimer process. Off the record when we first spoke, he verbally said whether I had an appointment or not I couldve rented a car with the claim number given.

In conclusion, enterprise stated that their staff are not trained to assume that mercury can change daily rates and that I was placed in an intermidiate vehicle (chevy cobalt)rather than a sub compact which covers my daily 20 dollar rate. Mercury insurance was extremely rude and was blunt to state that they would not incur the charges I was charged for. Some where along the line there was miscommunication, Shannon never told me I should have taken the 25 dollar car back for a 20 dollar a day car. When he stated he took care of the daily rate, I assumed the rate was changed. His story changed stating daily rates cannot be changed. Unfortunately for me, all I have is verbal conversations, they have hard copy paperwork, and recorded disclaimers.

I have paid the 212 dollars, I dont know what other recourse I could possibly take.

Elizabeth of Malibu, CA April 25, 2008

Elizabeth of Malibu CA (04/25/08)
I was rear ended while stopped at a traffic light 2 weeks ago. The insured admited fault in front of a witness at the scene. Two weeks have passed with no real action by Mercury. They sent a letter indicating they are investigating coverage but the driver showed me proof of coverage at the scene. The car is my business vehicle and is not safe to drive (suspect a leak in the gas tank). It is a lease vehicle and the stalling from Mercury began when I indicated I would be filing a diminished value claim.

Mercury agreed to assess the damage (on 4.22) and are not responding to inquiries about the status or the individual who is conducting the continued investigation. This vehicle needs to be fixed and I need a comprable rental to continue conduting business. I am starting the small claims process to sue Mercury, the driver, the owner of the vehicle if necessary.

No injuries. Unsafe vehicle I am afraid to drive therefore impacting my ability to run my business as effiently. Physical damage is 8-10K according to a friend mechanic. Unsure what the diminished value of the lease at this time.

Josh of Redondo Beach, CA March 10, 2008

Josh of Redondo Beach CA (03/10/08)
Mercury refused to pay my damages and made the medical lien process take so long that I now will live with my injuries for the rest of my life without compensation. I was hit by a drunk driver on April 29, 2007, while on my bicycle on the sidewalk! My attorneys have dragged their feet, and now I am never going to recover anything!

I am unable to work still, daily pain and suffering, mental distress, can't get a job due to my injuries, probably will wind up on the street as homeless when my family gets tired of helping.

Jesse of Monarch Beach, CA February 12, 2008

Jesse of Monarch Beach CA (02/12/08)
My car was rear-ended, sitting at a red light--December 2007. From the time of the collision until present, Mercury has stalled and battled with the auto body shop. Coming to no agreement with the price to fix, Mercury has now pulled my rental car. The Mercury reps have been of no help, providing no explanation.

My neck and back were hurt in the collision. My car was damaged approx. 10,000.

Lou of Gardena, CA May 29, 2007

Lou of Gardena CA (05/29/07)
In March 2006, our van got into a multiple car accident. The insurance company of the car that caused the accident was Mercury Insurance. We needed the van, so we had it fixed as we were told, it will take a while to get the insurance money.

The total damage was over 4000. We send the police report, as well as the copy of the bill to Mercury Insurance.

When we follow-up, Mercury's rep said that they are still determining how much is the claim from the other cars. They need to hear from the other party for them to pay up the claims. We get a form letter from them saying that they are still working on this case. It has been over a year. We thought that's the reason why we have insurance -- to cover cases like this.

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