Mutual of Omaha Medicare Supplemental Insurance Reviews

My Medicare supplemental insurance premiums DOUBLED IN ONE YEAR without ever filling a claim. I had them for over five years and they never once made a payout. Also, attempted to log on to the website I previously used, and while the website comes up, there is no longer an option to log on, only sales pitches for new policies. Was able google a Mutual of Omaha website that did allow log-in’s, but it will not recognize my previous login password. I believe they are intentionally stonewalling people from accessing information about their accounts. They’re awful! I’ll be switching to a new Medicare supplemental insurer this coming year. PLEASE AVOID!

I am in a situation where I live in a state where MOH is the only Supplemental insurance plan for someone under the age of 65 on SSDI available. I have been getting the runaround for 2 weeks now. First, I automatically got denied. They said because I had renal failure. Which I do not. Is this what I am going to have to deal with for the next 5 years?? I would rather move to a different state where I have more options than deal with this b.s.

My husband and I have had their plan G supplemental insurance for a year. While I have been very healthy my whole life, I had a fall this past year that lead to my first ambulance ride and hospitalization. After meeting my Medicare deductible, everything which amounted to over $38,000 was completely covered without issue. I'm a retired RN and worked for a large medical center. I choose Mutual of Omaha because the hospital billing Dept highly recommended them. They also provide extra coverage when you travel abroad. While our premiums have increased this year, they were still below or similar to other insurers. They also alerted me to their prescription savings coupon which saves me $80/month on my most expensive prescription. I have found their customer service to be excellent.

Supplement Plan F coverage rate is competitive to other providers. No payment of clams issues during my first year with this company. But what I don't appreciate is their dogging customers to register online for EOB documents. I try my best to avoid having an extensive online blueprint of my personal data so I have all but blocked all emails from this company. No one can assure me that there won't be security breaches. Also, not everyone is computer savvy and many have issues navigating the web. I'll be reconsidering my choice of providers during open enrollment. As a customer, I want a company that promotes and respects my personal choices.

Very good about paying claims. I just have a problem with the cost going up so much every year. My health is the same (very good) as it was 5 years ago yet their price went up 300% in the time period. I paid $2700 in premiums this year and their total payout was under $1000. I know they have to make money but that is ridiculous.

The so-called customer service agents are incompetent, unqualified, and ineffective. You can't depend on anything they say. Apparently they recite gibberish they don't understand when asked any question. And try to get transferred to someone who can actually answer a question - they just drop the call. In addition, the IT systems do not use standard data protocols to design and ensure efficient processing and data protection. Apparently they have passed on to Customer Service old, tired and invalid excuses to give to customers when processes don't work. The unprofessional c/s agents refer them to the "higher-ups" and have no idea how their company operates.

MUTUAL OF OMAHA MEDICARE SUPPLEMENTS ARE NEGLIGENT TO CONSUMERS- I have had two of my doctors attempt to jump thru all the hoops that MUTUAL puts into place in order to DENY/DELAY CLAIMS. I signed up in January of 2024 and it’s now May 2024!!! Read the negative reviews-1.8 rating out of 5 tells it all. I have never had such a BAD EXPERIENCE before!! Run away from all of their policies!!

I contacted an agent when I needed to apply for Medicare. The agent is very efficient in what she does and she set me up with this company. I applied through her, it was to be effective March 1. The agent, Julie, received an authorization number and thought I was set. I recently had eye surgery, March 26th, and when the DR. submitted the bill, Julie saw that it was showing that I didn't have the coverage. After 3 hours talking with Julie and back and forth with employees at Mutual of Omaha, they said they emailed me for signature and that I never signed. I NEVER RECEIVED AN EMAIL. I went back through my emails and spam folder and trash and there wasn't anything. That 3 hour conversation was a waste of time. They couldn't prove they sent an email, and said they couldn't back date it 25 days earlier even though they messed up. I see why their ratings are at a 1. Is there anything I can do or anybody I can talk to that isn't just reading a script to answers my questions?

Took 2 weeks to try and get submitted. Real pain to work with. Finally had submitted and denied claim for blood clot in leg and can’t work. Worthless plan and worthless service. Tries to find any small print to not pay.

If you don't watch auto withdrawals every month they will take something extra. Do not take their SUPPLEMENT INSURANCE!!! IT IS SCAM. Last year I spent over $2200 and got $480 worth of coverage. Thieves.

Mutual of Omaha put me in contact with an agent that was able to place me in a different category, still on my plan G and that change saved me quite a bit of money. I am very appreciative of their efforts.

After call to MoO we are happy they have resolved the problem, I talked to a very nice understanding lady in customer service, she helped us straighten out our grievance.

Bought a Heart Attack/Stroke policy from Mutual of Omaha in 2020. I filed claim after a heart attack in June, 2023. They denied my claim making false claims about my medical reports. They seek ways to deny your claims twisting facts and ignoring truthful facts. This company should be barred from selling these policies. I continue to fight them as a lone consumer.

Switched my Medicare Part D to Mutual of Omaha in 2021. The prices were great and, once I stopped using their Express Scripts mail-order (They are terrible) and switched to my local pharmacy, all went quite well. However, the 2022 rates and co-pays are now out and they are outrageous. My current plan with them cost me a total of $384 in 2021, which includes monthly premiums and co-pays for all my meds for the year. The same plan, with the same meds, has jumped to $1092 for 2022! That is an outrageous jump. (Monthly premium jumped from $24 to $39/mo. and my co-pays jumped from $6 to $39 per 90-day supply).

Since I am a Medicare recipient, I also needed a supplemental plan. I found this plan to be the least expensive which was very important. All supplemental plans pay the same but many are much more expensive. I have never had an issue with this company questioning a claim.

We've never had a problem with Mutual of Omaha, and they're very efficient when we call them with questions. We think our supplemental insurance F may be a bit high priced, but cannot figure out who else may be cheaper. Medicare's webpage was no help whatsoever. Very irritated with Medicare website.

The only negative that I have about this supplemental plan is that the premium increase takes my entire COLA for the year. I like that Medicare bills the company for their share and I don't have to submit a separate claim for it.

I have had Mutual of Omaha for several years. After a $200 deductible yearly they have never failed to pay what Medicare doesn't. My premium has increased over the years but so has everything else. I bought the policy through an individual and he has always been helpful with any questions. He also checks every year to see if I am getting the best value with my policy.

Service/support is adequate but they doubled my premium... My monthly premium went from $260/mo 2020 to $485/mo for 2021. Switched to another company for 2021 and saved $225/mo with same coverage. No matter I am relatively healthy for an older subscriber.

Only problem and all insurances do it. I can never get a COLA or pay raise from social security because the monthly premium increases more than raise every year as well medicare part B premium and deductible increases. I usually lose $20.00 yearly. Retired eight years. Had one year social security increase by One dollar, other years have been losses.