Pacific Specialty Insurance

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Chris of Apple Valley, CA November 4, 2009

Had house fire on March 13, 2008 which started in the garage of new property. Had only been in house 90 days. Now house is rebuilt and there were add ons that were necessary by the city of Apple Valley our contractor Thorpe Development had to complete. Now PSIC will not pay for the add ons. We had 13,000 in checks sent to us to give to the contactor. Our mortgage company IndyMac is holding them until we get the new totals from PSIC. No return calls even if paged April A. Just no return calls. Customer service is just terrible.

Now a lien is being place on the house because of the amount owned to the contractor Jeffrey Thorpe Development. It has been one year since we have been in the rebuilt house. Still dealing with PSIC for contractor monies and personnel property still unfinished. I can deal with no more my father died suddenly on July 3, 2009. I cant mourn his death still dealing with PSIC 20 months after fire. We want this resolved. I have contacted Department of Insurance for help also. Any help would be appreciated

Nancy of West Brookfield, MA April 26, 2009

R & J Irrevocable Trust owns an insurance policy that was taken out by my parents about 20 years ago and turned over to the Trust ownership with me as trustee in 1998. The orginal policy purchased was First Capital which then was bought out by Pacific Life. It was a Flexible premium adjustable life insurance policy with a specified amount payable at Second death 750,000.00. My mother passed away four years ago and the we have been paying the premium of 6846.00 per year. We knew the premium would increase but did not hear anything regarding the change in premium since my mother's death in 2005 and kept paying the 6846.00 until this year when Pacific life decided that the cost would be approx. 5000.00 per month or the value was no good. The orginal policy has a 4.50% guaranteed interest rate and according to the paperwork prepared on 9/28/90 showed that after 20 years the account value would be 130,750.00.

We are now told that cost of insurance and premium are not the same and that the cost of insurance has escalated to about 55,000.00 per year. My father has paid in approx. 130,000.00 in premiums to have a policy that is now worth 5000.00 in April and then of course if we do not pay 5000.00 for May it will have no value. My father is very upset because this was not the understanding when he bought the policy. We knew that the cost/premium would increase after my mother's death, but not by this extreme and to have the cash value go down to 0.00.My father's attorney cannot do anything to fight this case. My father has paid in over 130,000.00 and we should at least get that much money back.

James of Rancho Cordova, CA March 7, 2009

James of Rancho Cordova CA (03/07/09)
M home was robbed on January 12th. On the 23rd of February I was told by April that a check was being cut for the claim. Nothing showed up. I called on Monday March 2nd and was told that she had to ressubmit the claim for approval and that a check was being cut that day. I called on Friday March 6th. I can't get a straight answer from them on what is going on and what to expect. I can't even talk to a supervisor. They don't return calls.

This has been mentally difficult on my family; especially my children. My daughter is a sophmore in high school and needs her laptop replaced for her schoolwork. My son can't sleep at night because of the robbery and is still upset losing his tv, electronics, play station and games. I would like to meet their needs with replacements, but can't do so until Pacific Specialty processes the claim.

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