Progressive Auto Insurance Reviews

I was quoted a price and covered for one month before they started sending me letters that I needed to supply something like, "proof of garage" and a copy of my drivers license with my address on it was not accepted. I called many times with rude service. The final exchange of communication is that my quoted rate would go up, I owed them $50 because the special intro fee would no longer apply upon cancelation...which I did! All of interaction wad unprofessional!

I'm in the process of buying a home that has been insured with Progressive Insurance. The roof is in dire need to be replaced along with areas of siding! They are offering $400 total coverage! Basically denying the claim! If I had more details I'd relate them, but I'm currently living in California and the home is in Nebraska.

Progressive was the worse auto insurance we have ever had in 38+ years of driving in AZ (State Farm) GA (Amfam, then Progressive) and FL (progressive). Do not sign up for auto-pay with progressive as they are very dishonest and not doing what they say, trying to get you to hold on to your business for as long as they can. With their service, they are sure to be losing a lot of business creating this level of DISSATISFACTION for their customers.

Seriously go anywhere but here. Professionally train their agents the best way to lie to make the sale. I paid for 6 months upfront and continued on. Got tired of the arguing with customer service and I switched companies for better rate and better insurance over a month ago then I now get bill for another 200 stating that it’s not for now. It’s for 3 months ago. Provide proof of payments for the whole year then they say it’s another month and so on. Even tried to report them. The supervisor states she the highest of supervisors. That you can not get higher than her too. Later here he state she has to talk to her manager. More lies. You catch them they cover their tracks and back water. Save yourself a headache and you’re wallet.

Progressive insurance the worst. Holding my car in financial obligation after I called and canceled my insurance. Even then, when does insurance companies become credit card? Were they pay ahead? Is that what they did? Is that how I am never heard of that before? Although progressive changes the rules as they go along, they are the worst. Please anyone. If you have that choice, do not use them. They are so awful. Customer service is none. They will not help you. You cannot get a hold of anyone. For god's sakes, never use this company.

⚠️BUYER BEWARE! I am an EMERALD PLUS CUSTOMER with Progressive. I have been with them NINETEEN YEARS (19 YEARS!). I have referred countless family members & friends to them. Now every time I see 1(800)8765581 appear on my phone, I get a knot in the pit of my stomach. I am just so heartbroken by this company. Last year, I filed my very FIRST CLAIM with them (other than a windshield repair claim approximately a decade ago) and it has been a NIGHTMARE ever since. I have had a total of 5 adjusters (KEN, GLORIA, AMY, HANNAH, DAVID AND ETHAN) ALL completely go RADIO SILENCE on me. I have had adjusters tell me they had opened a claim, and nothing was showing open on the website [Ethan]..

I purchased a Progressive auto insurance policy online after receiving a 6-month quote of approximately $754 and immediately paid the first month's premium of $123.20. The online application accepted my information, issued my policy number, and gave no indication that there was any problem requiring immediate attention. Several weeks later, after logging into my account, I discovered that my premium had increased to over $2,400 because Progressive could not verify my daughter's driver's license and driving history. The only notifications I had received were generic emails stating that I had "new policy documents." None of those emails clearly explained there was an underwriting issue or warned that my premium would increase dramatically if additional information was not provided.

In June of 2026 I had hail damage to my vehicle, filed a claim with Progressive, I sent them videos and photos of the storm, adjuster came out and did an estimate resulting in them saying it was a total loss, over $14000.00. Three weeks later no phone calls, won't return emails, no nothing from them. Never again will I have anything insured by Progressive.

Be careful of Progressive Insurance. I filed a claim for repairs on my 2013 Chrysler Town & Country On June 8, 2026. The parking lot damage was done in a parking lot some time in December 2015. I had forgotten the date, so I put the date of the damage on June 7, 2026. Because I mistakenly had the wrong date, Progressive has pt my claim "under review". It has been under review for over a month no. The claims adjuster has not called me back, & is ignoring my calls. Still no resolution on my repair. They are totally ignoring me.

I have had the worst experience with Progressive. My truck was in excellent condition. No damage before I was t boned by someone. Not my fault and the claims adjuster has fought me on every repair. The shop, they had me bring it to try to give it back with a bent axle and frame. It has been 2 months since the accident and still do not have my truck and they will not repair the other side of the vehicle. Keep saying it couldn't have been from the accident but I was hit hard enough to bend frame and axle. The customer service is terrible and it seems like a scam between the shop and progressive.