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Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.
A few of the more recent complaints ...
Tava of Sheldon IA (12/26/08)
My daughter was involved in an accident while backing out of her driveway. At the time she was separated from her husband and was not able to pay the auto insurance. Now the insurance company for the other ladies car is going to sue my daughter and has requested that my daughters license be suspended. She has a very good job and 2 small children. There were no injuries and no police report filed. This just seems to be unfair when both girls were at fault. The other girl was in a hurry that morning. Anyway, I just don't know how Progressive Insurance can do this to someone who is trying to take care of her children. There must be an easier solution to this, but Progressive won't talk to my daughter. She also got her insurance reinstated that day, but they wouldn't cover any of the damages for either vehicle.
As a result of the separation, my daughter had to move in with friends. Her vehicle involved in the accident was repossessed. She cannot afford to loose her job.
Robert of Escalon CA (12/23/08)
had a claim it took him a week to contact me . he finnaly took the truck and trailer to peterbuilt in sparks.it took his another week to contact me.the man at peterbuilt asked me if I herd from harvey . i said no.he had the estimate ready.another week went by finally he contact me. I told him peterbuilt called .he said he would call him.
another week went by. peterbuilt said that they tried to call harvey a bunch of times and left message anthor week went by.I told him I have to get back to work. he didnt care.finally he called peterbuilt called me two days later. said it was total then said maybe not.another week went by . I called peterbuilt and asked him whats going on.he said I never seen anything like this ever.I called harvey a bunch of times he finnaly called back a week later.it took two months.bad buisness. I lost two months wages
I lost two months wages without anythinglot about 11,000.00 dollars because of this.
Erik of Corfu NY (12/16/08)
I was in a hit and run accident on the day before Thanksgiving (Nov. 26th). I took the car to a body shop near my house which I'd heard good things about in terms of the quality of work, and they have been around for close to 40 years. When I talked to the claims rep, he gave me the sell on their network of body shops and how they prefer you go through them, with the prime selling point being that Progressive will guarantee the work. What he failed to mention was that if I declined, they would become extremely difficult to work with instantly.
MEMO TO PROGRESSIVE: The second I turn that offer down, you do not earn the right to stop providing me good customer service. Just because I choose not to go through your network of concierge shops that rank among the worst IN THE COUNTRY (JD Power & Associates 2007 Insurance Claims Study), and because I care about getting the job done right DOES NOT MEAN YOU CAN STOP DOING YOUR JOB.
So after I informed my claims agent that I would be staying with the shop I'd chosen, the process instantly became more difficult for me. The adjuster came out to the shop and argued that on my ONE YEAR OLD CAR, the door, which had warped slightly as a result of the rear end impact (at 55MPH mind you) was probably not caused by the accident. Right... So he cuts a check to me and my lienholder for my shop's estimate - deductible - the cost to fix the door and gives it to me. He claims there is a NY state law which requires them to protect the lienholder and that is why they need to sign off on it. BUT, this DOESN'T APPLY if you go through a concierge shop. So you don't protect my lienholder if my car is subject to inferior labor???? Very good policy.
So I mail the check to my lienholder Overnight Mail on the 26th of November, and they mail it back on December 4th. It is now December 12th. Still no check. Now don't get me wrong, I'm angry at the lienholder for sending a $3000 check regular mail and for taking their time doing it. But after 8 mail days, I would think I would have this check, and I think I'm safe in saying it may be lost. So I call my claims rep. He tells me to wait until Monday and if it isn't there, call him and he will come out the next day (Tuesday)and cut a check directly to the repair shop.
Monday comes, no check. I call my claims rep. He says he is going to talk to the shop and see if they will release me the car if I sign something saying that if the check isn't there by THE FOLLOWING WEEK that Progressive will write him a check directly. So what happened to protecting the lienholder? What happened to the next day? And WHAT HAPPENED TO CUSTOMER SERVICE???? My claims rep said they don't cut checks directly to repair shops outside their network because they have no guarantee the work was all done correctly.
I asked why they don't just come out and see for themselves. He said it is because they aren't qualified to see that. BUT HE WAS QUALIFIED TO DETERMINE THAT THE DOOR ISSUE WASN'T CAUSED BY THE ACCIDENT???? This cutting of the check directly to the shop was something they are clearly ABLE to do...but just something they chose not to do for me. I should not be punished for doing my research and choosing the best shop I could find for my relative new, but damaged vehicle to be repaired at. DO NOT DEAL WITH PROGRESSIVE!
Peter of Chicago IL (12/16/08)
I notified Progressive Insurance to cancel my policy after I switched to a local insurance company. To my surprise I was still receiving bills. In June I contacted Progressive Insurance and they requested for a copy of my new police. I faxed them a copy. Their associate told me to call back in a week for update on changes in my account.
I call back in a week and their customer service associate told me my accounts have been updated. I ask the associate multiple times if I have any outstanding bills, the associate to me unequivocally, that I dont have any outstanding bill. Over the weekend I found out that I have a collection of $7.50 on my credit report, I contacted the collection company and I was told it's from my outstanding bill from Progressive Insurance. I contacted Progressive Insurance today, and I got a difference answers from an associate and his supervisor. Apparently the associate that I talk to in June failed to tell me I still had an outstanding balance of $7.50. Even though they admit that their associate provided me with wrong information, they are not preparing to call the collection agency that they made a mistake.
My credit score has move from 724 to 605 because this mistake. I have lost my private student loan because of this mistake. Please help me to rectify this grave mistake Progressive Insurance. Thank you.
Steve of Auburn NY (12/11/08)
Progressive Insurance is the worst insurance company money can buy. They are absolutely horrible to work with, put you through all kinds of trouble even though you are injured. Just terrible. I wouldn't recommend this company to my worst enemy. My girlfriend was in a horrible accident, she broke a rib, tore her rotator cuff, messed up her jaw from hitting her head on the steering wheel, messed up her neck and back and the insurance company puts up a fight anytime she needs to go to a doctor. They continuously refuse to pay her medical bills and because it was a one car crash, no lawyers seem willing to help! Just a terrible situation for a 23 year old girl to have to go through. Don't ever use Progressive Insurance.
Eric of Reno NV (12/03/08)
This started while we lived in CA. and we now live in NV. In a nut shell every time we would make a change to our policy with Progressive they would change our policy account number. We (my partner was the primary name on the account) had our insurance for many years but got fed up with having a different account number assigned when we made a change on our policy. Including messing up our auto debit we would have to redo every time they would change our account number. I had NEVER heard of an insurance Co. changing account numbers EVERY time you made an addition or removed an auto on your policy! Has anyone else had this happen?
When we moved to NV. we changed to Geico letting our Progressive account lapse and thought it would be closed when we didn't make our payment. But not the case. Now we had overlapping coverage for 1 month meaning we started our Geico coverage before our Progressive account ended. NOW Progressive is saying we owe them for almost 2 months AFTER we had ended our policy with them. We would like legal counsel to help us to fight an unfair charge of like $600.00 that Progressive is trying to charge us. We can prove that our NEW policy was in effect before our Progressive policy ended.
Unknown to us Progressive has reported us to the Credit agencies which is now preventing us from buying a house. We need to have this unfair charge removed from the credit report. We feel like suing Progressive for the harm they have caused us by the deceitful billing practice!
Shawn of Henderson NV (12/03/08)
I had dropped off my Chevy Tahoe for repairs at the Progressive Service Center on 11/18/08. I had picked-up my vehicle from the same Progressive center on Monday 12/1/08, around 4pm. I then drove home immediately and did not drive the rest of the night. I work from home and did not drive my truck the following day (Tuesday 12/2) until 9pm that night. At that time, I noticed that my Garmin GPS unit was missing from my center storage console.
I called the Progressive Service Center immediately the following morning on Wednesday, 12/3 at around 830a and spoke with Lee Anne, who informed me she was a manager there. I explained the situtation and that it appears as if my GPS unit was stolen out of my vehcile during the time that they had possession of my vehicle. Lee Anne then asked me if I reported the unit missing before leaving their facitily on pick-up on Monday, 12/1? This was an obvious rhetorical question, since I was calling to report the unit stolen.
Right off the bat, it appeared to me as if I was going to get the runaround, and that seemed to be a common thing they had to deal with. When I told Lee Anne that I expected to see at least some effort by Progressive to resolve this matter - at the very least I should be able to file some type of loss report - she became very rude and began talking over me. When I asked to speak with her manager, she told me she would transfer me, but I was wasting my time. Nice. I then left a message for the Branch Manager, Steve, and have yet to receive a return phone call from him.
I also called Progressive Corporate office to file complaints on both the THEFT of my GPS units, as well as the extremely rude treatment I received by Lee Anne, and have yet to recieve a call back from anyone there, as well. I am also on my way down to the local LV Metro Police Station to file a police report for theft. Now, I understand it would be next to impossible to prove who stole my GPS unit. However, the lack of effort and rude, defensive attitude I encountered from Lee Anne has left me with the impression that there might be some culpability on this issue.
Replacement of 1- Garmin StreetPilot c330. Value new=$300. Current Value=$100+
Monty of Clarksville TN (11/29/08)
Unreasonable Rate increase on Myself Rate increase was over the normal cost of doing business as progressive explained-- Lower Your High Rates & compeat or See Ya!!!!
Dropped Policy
Tyler of Appleton WI (11/26/08)
Isn't Peace of Mind, what I paid for?
I have chosen to go paperless with progressive, the only documents that I receive in the mail are annual reports and policy changes/renewals.
On 9/5/08 I paid renewed my policy and paid 6 months in advance with Drive, a division of Progressive Insurance.
On 9/30/08 they charged my bank account for $54.00 and never sent me a notice in the mail. It wasn't until today 11/26/08, I went onto the website to view my current policy that I noticed 4 documents that I never reviewed.
The first being from the Underwriter 9/7/08, a notice that they had done a credit check and that I no longer qualify for there lowest rate. My credit score happens to be 748 and that justifies a increase of $54 for the 6 months. Another document (ETF) Authorization form 9/7/08, requires a signature for the Insurance Company to make automatic withdrawals from my bank account, this was never viewed and has yet to be signed by me, they withdrew from my bank account anyway on 9/30/08. And another document 9/30/08 showing my rates affective change.
I will be calling Progressive today asking to be reimbursed for what they illegally took out of my bank account, and this Friday I will be shopping for insurance, even if I have to pay more.
Shaundreacia of Cochran GA (11/24/08)
My 06Nissan Altima was stolen and was placed on fire. I called the police they got my statement then i called progressive. They asked all these questions then they sent a investigator named David Bradley. Me and my boyfriend was asked numerous of confidental questions. He was asking us questions as if me and my boyfriend was the criminals. He interviewed all of my witnesses and we were asked to provide alot of confidental paperwork that we felt was irrelevant to this case. We felt like we wre being disciminated against.
I had rental coverage on my car insurance they didn't provide me with a rental they told me I had to pay and when they finish the claim they would reimburst me but i didn't go for it. While the investigation was going on my boyfriend continued to pay car insurance. Then once they do everything they say they wasn't going to pay for my car. My insurance was always paid on time NEVER late. In order to cancel the insurance you have to pay a $50 fee. Progressive is a rip off please do not get this insurance they don't like to pay for things.
Me and my boyfriend will have to pay for a vehicle for 5yrs that i don't even have
Stephen of Ft White FL (11/20/08)
OUR 2004 Buick died and when we took it to a GM mechanic he stated that the engine had water and sand in it which he said came through the intake. Progressive did an oil sample and says that their lab can show that it was just poor maintance of the oil and air filter regardless of the oil changes and filter changs we had done.
A rebuilt engine will cost us over $3,000.
Cynthia of Athens OH (11/15/08)
I was in a 4-car pile-up caused by a woman insured by Progressive Insurance (I'm not!). The damage to my Honda Odyssey was on both front and rear bumpers. The rear bumper has damage to the support behind it. Progressive wants to replace these important safety related parts with non OEM parts. I insist on OEM. I'll see you in court Progressive!
Progressive refuses to pay for OEM parts. I think it is my right to have OEM parts, because of the safety issue and because of the depreciation value on a car with aftermarket parts.
Rob of Meridian ID (11/15/08)
Like Nathan from Rigby, ID, while shopping around for new insurance this past week I found out Progressive has me under their high risk insurance underwriter (Progressive Northwest), even though my wife and I have a clean insurance history.
My new insurance quotes are higher than progressive's, and higher ($400/year higher for 2 cars with full coverage) than what the company (in this case, Allstate) could offer had I not been with Progressive now, since Allstate is rating me higher risk due to my past history with Progressive. It was explained to me that they though Progressive does this to get a long term customer, since they know that no one else can match their rates once they have a customer hooked on their cheaper but viewed as high risk plan. Consumers beware to stay away from progressive's unfair business tactics. I'm switching on Monday...
Waylon of Wichita KS (11/11/08)
I switched to progressive for a cheaper rate in July. On the 2nd day with progressive I had the first wreck of my life and totaled my car, and it was my fault. Three days later I had a check from progressive that was a couple hundred more then my car valued at on kelly blue book. The only reason I am posting this now is because I had a horrible experience with allstate that is still ongoing from my parked car getting hit by one of their insured.
I was in great hands dealing with progressive. allstate is fraud at best. Choose insurance wisely.
Patti of Burr Oak MI (11/07/08)
My husband had a deer run out in front of him, so I called to report the claim, they did respond pretty quickly but the problem was they decided to total the car out, this was front end damage, the headlight and covering around it was broke, the bumper was broke under the headlight and the grill broke - all plastic stuff, but the deer did come around and put a small dent in fender and few scratches on door,
the car was all drivable, well they totaled it out, but deducted many things that existed previous, such as there was rust on the back liftgate that was $900 and something because it would have had to be replaced they said, (it was working fine) it had nothing to do the damage to the vehicle and then since it was still drivable they ask if we wanted to buy it back which again cost us, but the title would report it had been totaled and if any happened to it again we would receive even less,
the repairs will cost more than their totaled out check for the car, and we had give up fixing the minor damage, the body shop told us they were the worst insurance company so if your looking into insurance beware of Progressive.
Debra of London OH (10/30/08)
I purchase a policy online for car insurance at 71.50 a month in 2 months it was raised to 121.70 and then 96.10 after the first month. Nothing changed in my driving record. This is a scam. It would be cheaper for me to go without and pay the fines.
I am jobless and without any income but suppose to support businesses that do nothing but take, take, take. I am moving out of the U.S. and into an enviornment that doesn't have a government that supports big business fraud. I am tired of supporting them.
Mona of New Iberia LA (10/26/08)
On October 9, 2008 I was hit by a young man my husband and myself were in the vehicle. I was hit in the front on the passenger side. I had my vehicle 3 weeks and it was on 2007 with 21,000 mile on it. I was harassed at the scene by a friend of the driver of the other car. I have about $7300.00 of damage to my vehicle. Went to progressive rep came she wanted me to sign a FULL RELEAS OF ALL CLAIMS WITH INDEMNITY. I refused to sign it and she got so mad at me. Then I asked for certain parts to be put on and she said no and was very ugly. I want my vehicle fixed correctly or I will sue them.
William of Holtsville NY (10/10/08)
On Jan 31st of 2008 I was involded in an accident. I was driving down the road and approaching an instersection which I had a green light. Some 73 year old woman decided that it would be a good idea to try to make a left from the oppsite direction as I was passing thru the intersection. The police were called and the woman was taking to the hosiptal. I spoke with the officer and tried to get as much information as possible. The office informed me that the accident was NOT my fault and that the other driver failed to yeild to MY RIGHT OF WAY!!! The accident had totalled both vechiles. I recieved the police report which state that the other driver failed to yeild. I sent this over to my insurance company. This is when things became interesting.
The other drivers daughter is a manager at Liberty Mutual. They do car insurance and she knew how to play the game. She demanded that the police officer amend the report stating her side of the story. The Story went like so, She states that I drove on the wrong side of the road and ran the red light and then hit her. Know I spoke with the officer and he informed me that the damage that occurred on the vechiles does not concur with her story. He said and I quote Her story makes NO sense to me!
I informed Progressive of this and they told me not to worry because they do not pay liars. I waited and continued to call my adjuster to find out any new information. I called the adjuster for a week straight and had got no calls back. Finally I called Progressive to see what the problem was. They informed me that the orginal adjuster was transferred and a new adjuster is handling my case. No one called me and informed me of this.
I called the new adjuster and ask what was going on. She informed me at this time that both insurance companies have agreed to handle this as 50/50. I have a police report that states that this accident was not my fault. But without my knowing and compliance they came to an agreement. I had Progressive and she had AIG. I informed the adjuster that this was insane. She told me that there was nothing I could do.
Now my car was worth about $5k and I got half that the car was worth. I was willing to go to court over this, but was told by the adjuster that since the police report stated that the accident was not my fault that this would not go on my record as an accident. I figured that I should not waste anymore time for $2k dollars. I let it go and moved on.
On 10/9/08 I looked at my policy with Progressive and saw that there is an accident on my record. It is $168 charge every 6 months and all of my charges and risk factors are thru the roof which raised my monthly payment. I called progressive and they have on my file that the accident was not my fault but I am still being charged for it. I am know waiting to hear from them after speaking to a supivisor. I think that Progressive is a horrible company. Stay away!
By the end of all this I will end up paying out of my own pocket for an accident that states in a police report that the accident was not my fault.
Larisa of Vidalia LA (10/07/08)
My son lives in Las Vegas; he was involved in an auto accident where a person ran a stop sign and hit my son on the back passenger side of his car. He took it to a shop that Progressive recommended so the damage could be assessed. Prior to this incident, everything on my son's car was in good working order; I know this is true, because my son bought the vehicle from the car lot that his dad and I own.
After the accident, however,everything did NOT work correctly. Both rear passenger windows were knocked off track as a result of the accident. My son took pictures of the damage while the auto repairman had the doors taken apart to examine them the day after the accident happened. Progressive told my son that the windows coming off track was not a result of the accident, and are refusing to pay to have them repaired, even though my son has pictures proving otherwise.
Also,another incident occurred as a result of this refusal to honor their policy promises--thieves broke into my son's car through that broken window, and cut wires in his panel, and destroyed his ignition switch in an attempt to steal his car. My son cannot afford to pay for all the damages; he and his wife have just moved back to the states after my son had been in the Air Force for five years, and having three tours of duty in Iraq many times going into the war zones to do his duty for America; Progressive Insurance agents are lying to get out of a repair that is obviously a direct result of an accident that they, if they were honest and had any integrity to speak of, would have honored their policy promises.
Arthur of Racine WI (10/02/08)
going across the lake my boat motor all at once shut down. I called progressive and told them what happened and that I thought it was an ethonal problem. the motor was sent to the rebuilders with 35 years experiance and they found not lack of oil in the motor and the pistons have mineral deposits upon them showing an ethonal problem, the computer had low oil codes however the rebuilder stated that it was not an oil problem and all of the bearings ect were oiled.
there was a sample taken of the fuel and left in the boat for the adjuster yet they did not take one of there own and would later stated that they could not use the one provided. the rebuilder also found ethonal in the motor. progressive has been over a month and now sstates that there answer if they had to settale today would be no coverage. thre is coverage against and expl;osion and that is what happened inside the motor which oil will not mix with water so the ethonol made the engine burn to lean.
the cost of the revuild was 4500.00
Isaias of Franklin WI (09/30/08)
I currently own a 1975 Cobra Streaker boat. It's in exceptional shape. On July 30 of this past summer my propeller and lower prop hit something under water and we came to a stand still. I was towed in and the very next day I took the unit to my mechanic. I then filed a claim with Progressive Insurance company who provides the insurance for my boat. At that point, Progressive started their investigation into the accident. EVery three days they would tell my mechanic to take one piece of the lower unit and then two days later they would have their expert come and take a look.
After two weeks and only removing the lower unit they stated they would not cover the repair because they believe it was a mechanical issue. They stated there was water in the gear box and a lack of oil. They stated they see the break on the outside of the caviture plate but that doesn't cost much to fix. The mechanic repeatedly told them that there clearly was an accident because there is a fresh break in the caviture plate, and after he (mechanic) investigated further on the problem, he found that a seal had been blown which caused water to enter the gear box, remove gear oil and break gears. He states that this seal cannot be blown unless a hard impact occurs because it is under engine pressure. He also stated if this water was previously in the gear box there would be shades of black burned into the gear ring and there wasn't. It looked like brand new.
My mechanic who has been in the boat repair industry for forty years and repairs about 50 I/O engines a year says that he is certain the reason for the lower unit gears malfunctioning is because of the contact the boat made with the object underneath the water. He states that this insurance company is wrong and they should cover my repair. I went ahead and had the unit repaired for a cost of $4,100.00.
I don't know a lot about boats or how the engine components work but I believe the mechanic. He states there is plenty of proof that suggest this malfunction was cause of the accident. I also have pictures of before the accident and after and you can clearly see the break in the caviture plate just above the propeller which clearly means it hit something underneath water.
At this point I'm very frustrated with Progressive not only did they not cover the repairs, which even in the policy states would cover hitting objects underneath water, but they dragged this whole incident out for nearly 1.5 moths. Now my summer is gone, and I'm out $4,000.00.
Eng of Oakland CA (09/20/08)
I filed a motorcycle theft claim on June 22, 2008 A month later I called for a follow up, and they said they need more time, 2 months after I called for another follow up, Jamie said she still needed more time, I, then called the supervisor, Jordin, and he spoke to me like I was a criminal, the other conversation was like a bad faith situation, he was no help.
I contacted the Department of Insurance and was told that under the fair settlement regulations, Progressive had 80 days or less to either pay or deny the claim, I told them til this day, all they have been doing is delaying the claim and told me to file a formal complaint. As of today I received an email from Jennifer, a claim's investigator, and she says she will be handling my claim, and will contact me by next week after she reviews my claim. It's already been 3 months today.
Month after month, I've been paying the premiums and seeing no result, on top of that when I was hoping to get things settled, every time I get in contact with them, they delay the case and I don't get no answer, they keep giving me the run around, it's time consuming.
Lynda of Robesonia PA (09/17/08)
Aug 19 2008 I was hit by a Progressive insured driver as I was turning into my driveway. My 87 Bronco II sustained a dented door and a chunk out of my tire. Her car sustained heavy front end damage. I did not file a claim since my Bronco is well worn with prior damages. Well a Progressive agent, Travis, came to my house Aug 25th to investigate the claim and look at the damage to my vehicle. He used a green magic marker to circle every ding, dent, scratch, scrape etc that he could find anywhere on the vehicle.
I was not home at the time, and he did not call me for any information until Aug 28th. By then he had written an estimate of damage for $1003.09 that exceeded the value of the Bronco, which he said he estimated at somewhere around $600. I told him I had already bought a door for $75 at a local junkyard and I also have a full set of new tires for it. I wasn't interested in salvaging my vehicle, I need it, and I can't replace it for $600. I told him I would be more than happy if they just paid me back for the door and had it installed, but he said that was not an option. He asked if I wanted to opt out of the claim and I said yes, just leave me and my vehicle alone.
Well I never did see that estimate for repair, or the assessment of the value of my vehicle. Never saw or recieved anything in writing whatsoever from Progressive or Mr. Heckman until Sept 16th. Then I got a letter telling me that my car had been reported as a total loss to the Dept of Motor Vehicles, that I had opted out of the payment for it, and the claim has been approved and closed. The letter also included the Motor Vehicle Code Statute regarding the title of my vehicle and the application for a Certificate of Salvage. I called the insurance agent for an explaination only to learn he is out on a 2 week vacation. The other agent in that office would not give me any information but agreed with agent Heckman's actions.
Did I happen to mention that I never signed anything throughout this proccess? Or that the Bronco II is titled and registered in my husband's name? Progressive apparently doesn't need his approval for anything they do with his vehicle either. While searching for information about our rights in this matter, I found Progressive has a claim tracking site online. I finally saw my repair estimate there. It includes repairs for every bit of damage on my vehicle, regardless of relevence to the accident, and a new paint job too! No wonder the repair estimate exceedes the value. Well, Progressive Insurance Company, I smell something stinky going on.
I'm not sure yet since this guy is on vacation. I believe I am losing my vehicle as salvage, with no payment for it, and without consent. The best outcome I can see at this point would be that I can keep my damaged vehicle with no payment for repairs, but I'm not sure that is possible
Daniel of Harker Heights TX (09/17/08)
During the heavy rain storms of 2007 in Central Texas my travel trailer suffered water damage. Progressive denied my claim by claiming the trailer had a manufacturers defect. However, I was the ONLY KNOWN CASE of this defect. I refiled the claim and had the Progressive Agent call Weekend Warrior Trailers, before they went out of business, and they confirmed that the manufacturers defect was unheard of.
Progressive re-investigated my claim and AGAIN claimed manufacturers defect, but a DIFFERENT defect. I objected and demanded they show me ANY OTHER Progressive claims on Weekend Warrior Trailers with this manufacturers defect. They were unable to do so. Progressive then changed the denial to leaky seals (read: improper maintenance). However, they based this claim on pictures and testing over 600 days AFTER the initial claim. They are a fraud for an insurance company.
I will be out-of-pocket several thousand dollars.
Chad of Akron OH (09/11/08)
Car ball joint went out and I crashed and hit a tree.
Car underbody got damaged. Progressive said it was totaled. they offered my 2400 less than what Kelly Blue book value is. I asked if it is totaled if I can keeo the car, they said no because in order to get some money back they take it to the salvage yard and get money for a car they don't own. I asked if I could have the repairs fixed for less than what they were going to pay me and they said no with no reason. They demand body shops to use after market parts and do shotty work. I know this for a fact because I have friends in the auto body business.
They might be cheaper than most others but any cunsumer that needs progressive to pay for anything will be in for a rude experience and wish they paid a little more money to go to another company.
Mark of Riverside CA (09/08/08)
I was had a motorcycle accident in a remote area of California. I placed several calls for service with the help of a passer-by. After several calls, I never received assistance. I was stranded in a remote location for three hours and had to dig my motorcycle out of the dirt.
Physical: hurt lower back trying to get my motorcycle out of field/ditch. Psychological: traumatized - unable to sleep. Had to throw rocks at a pack of coyotes for 30 minutes until I received help from a good Samaritan.
Jenniffer of Levittown PA (09/04/08)
I had a car accident back in 2007 I had a new Honda 6 Month old when I had accident in NJ. The car distorted I was driving on route 1 and my car hydroplaned and I hit everything in my way ! all I can tell you is Im luck I an alive. My Honda had over 14,000 worth of damages and it would have cost them $2,000 more to total the car but no! They wanted to fix it I even offered to take that about and take my lose. They promised that I would get the car back the same way it was before the accident but believe me when I tell you that they gave me back a piece of trash ! No only did the job look bad but the car was given to me with broken baring witch means that at any moment the tires could fell off and could cause me to have a accident, yet they kept on telling me the car was fine !
Soon after that my car stopped working I was stranded and the electrical system was damaged they never even paid me back for the towing ! The best part was when my cultch went and I almost had a accident once more they fixed it but I was lucky I did not die the worst part of it all I have a 2 year old son that Is always with me! I called the claim adjuster and when I told him that the car was making a noise and if I wanted fixed I had to pay for the labor to take it about if they did not find what was wrong ! they never gave me a car that worked in the 1st place why would they now ! They never fixed my car I pry to god noting happens to us because I can't afford to get a new car when no one will buy my car and I don't blame them !
Patrick of Portland OR (09/04/08)
What a hassle. Was rear-ended by an uninsured motorist; Progressive cancelled claim 3 times without my knowledge or approval. Ended up with no compensation, a totalled-out car and neck/back injuries (two year later!). They're crooks.
Permanant neck/back damage; totalled out car; one years doctor bills.
Mike of Inverness FL (08/27/08)
I was in volved in an auto accident that was thier clients fault. My car is totaled and they want to give me salvage yard price. My car was in tip top shape, paid off and had no damage to it. I feel I should get retail price so I can replace my car. I am now with out a car and I have been totally emotionally exhausted from this aggravation. Please tell me what I can do to get what is owed to me.
My car is totalled, I had some minor whip lash and shoulder muscle strain and bruising. I have a job I cannot get to in Tallahassee. My life is turned upside down with this mess.
Edwin of Taylor MI (08/16/08)
someone had siphoned the gas out of my boat and caused it to run lean and burned a hole in a piston they refused to pay for repair sai that the engine was multi firinf in that cylinder my mechani aske if he did the repair and the engine was not multi firing in the cylinder would the honor the claim i was told no.
so i asked the regional manager joel if the scenerio was different and someone had cut my oil line without my knowledge and i went out on the water and my engine locked up or blew what would have happened he had the braveness to tell me that progressive would replace the oil line but not the engine what do we (the consumers) pay for insurance for in the first place for incidence like this or to make the insurance company and their employs alot of money?
my boat that i pay for monthly sits in the driveway unable to be used due to high cost of repair
Tiffany of Kissimmee FL (08/12/08)
I had full coverage insurance on my 2001 dodge durango. I paid a full years worth of full coverage ins. on it. unfortunately 6 months later my ex husband broke my back putting me in the hospital for 4 months and someone stole my durango. I called the police right away and then progressive. they were rude to me from the start acting as if I had something to do with this atrocity.They kept the six months of ins owed back to me, never told me where my durango had been recovered, so kept my durango and denied the claim! WHAT? I hate what they have done and ask what is ins for?
I have been unable to afford to get another vehicle I had to move to florida to live with my mother so she could take care of me with my back injury and have had to borrow cars to take my children to and from school and to daycare...I have to find rides or ask to borrow a car to get to my doctors or to the hospital...I have now developed high blood pressure and my doctor claimd stress is directly the reason....having children of school age [kindergarten and 7th grade] and weekly doctors appointments has caused overwhelming hardships without a vehicle...
I have only just been well enough to find a lawyer to help me as I fully intend to make progressive pay for what they have put me and my family through,but finding a lawyer has proven very difficult because I now reside in florida and according to my lawyer here I have to find an attorney in the state where the claim was insured... hence my struggle...yet I will not stop till I recover what by every right and sense belongs to me and my family.
Jim of Colorado Springs CO (08/12/08)
Follow up to my previous complaint. Progressive finally came through and will reimburse my claim. So credit to them. Could definitely be handled better. I'm still a bit skeptical if something major were to happen though.
Jim of Colorado Springs CO (08/09/08)
Progressive is the most difficult company to file a claim with. Here's a big hidden policy....You do not have a choice as to who repairs your vehicle. What ever they tell you, that is not the case!!!!!I had a simple problem; my side widow was broken. Their contracted glass company est. 7-10 business days to fix the glass. I called my Mercedes dealer, they fixed it the next day. I had to fight for hours with Progressive and to this day the issue is not resolved.
They have a 'fair and reasonable' price policy somewhere in your contract that states that only Progressive determines what is fair. They consider 'most' dealer prices 'unfair' and therefore will not cover dealer services in most circumstances. They'd rather let their customer wait up to 2 weeks to get a window fixed on a business vehicle to save <$200!!! Their adjuster suggested to me that I go ahead and drive the vehicle with a broken window. It rains here every afternoon!
Hours of frustration.
Cindy of Louisville KY (08/08/08)
I was in a parked car that was hit by another vehicle. The vehicle registration and insurance of the other vehicle that was given to the police department was a Progressive policy holder. One week later, I have been told that the owner of the vehicle was someone else but the original owner had agreed with the new owner not to cancel the insurance until the new owner had a chance to get insurance and re-register the vehicle in his name. Progressive refuses to cover the claim even though they held the insurance on the vehicle.
Driver's side was hit and mirror is completely broken off, making it unsafe for vehicle to be driven. Repairs costs estimated to be $780.
Mike of Braintree MA (08/07/08)
I went online and went through the whole quoting process, and received a very attractive rate. I immediately switched away from a company I loved (Commerce) because I thought I was getting a better rate! 2 weeks later I received a notice that my great rate was being increased by $300 every 6 months! The reason? They said I didn't supply the accurate information when I went online, and that they were not responsible for my mistakes or misinformation.
I printed it out when I first did it! I called them and asked them to tell me exactly where this wrong information was. The woman (Nadia) said she didn't know for sure, so she couldn't tell me. She then said I should submit the information again, only this time do it right? I'm going back to Commerce!
I hope the Massachusetts Attorney General's office closes them down!
Olamide of Kansas City MO (08/04/08)
My Company bough a new Buss and had it parked for repair. We got the bus-Ford E350 fixed and were heading to service call. The office manager who handled auto-mobile insurance started acuiring the insurance online on the 30th of July but for some reason she could not finish due to her computer froze up. so when she completed the insurance policy after 8am the following day,July 31, 2008.
As we were heading toward the service call on July 31st, a car drove into us from the passanger side, and the bus-E350 was totaled. The insurance company refuse the claim ,saying the policy did not start untill few minutes after the accient.
Angela of Palm Springs CA (08/02/08)
This company is CONSISTENTLY trying to put one over on individuals. We have had two occasions dealing with them and both times the outcome was EXTREMELY unsatisfactory. One was an incident where both parties were insured by Progressive. A woman lost her bumper off her truck in the middle of the road and a car ran over it causing some pretty bad under-carriage damage. Progressive first diagnosed the problem by quoting if you are at a hill you have to be in control of your car. The hill was more than 1/4 mile ahead and had nothing to do with it.
So they changed to another non-applying reason. Ended up the car was quoted at fault at 51%, impacting subsequent insurance rates. When they do settle a claim, they hold it up for as long as they can by whatever means they can. Progressive should take their fancy name plates and disappear
Angela of Bellmawr NJ (07/31/08)
For the past couple of years my fiance and I shared auto insurance with Progressive. He was the primary owner of the policy, however, both of our names were listed. Recently I switched my name off of the shared policy onto my own. I was given a quote, signed the paperwork and went on my way.
Today I received a phone call from my agent telling me that Progressive has now increased my policy amount because I AM NOT DIVORCED from my ex. The thing is we were never married. Apparently Progressive offers discounts to divorcees.
After my agent called, I decided to give Progressive a call and tell them, that it's not my fault I was offered a quote because they assumed I was married and that if they increased my policy because of their mistake I was switching insurance companies. The outcome? Goodbye Progressive...I'm not going to pay more for insurance just because I did NOT go through a divorce.
Susan of Lampasas TX (07/29/08)
My sister has had her RV covered for 7 years and all her autos with Progressive she has never filed a claim during massive rain we received in 2007 her RV sustained some water damage around the slide out and the appraiser cam out and denied the claim saying she had not kept up the maintenance on the RV
I wrote the President of Progressive about this and he had someone respond to my letter and the person that responded gave me a number for my sister to call which was not a working number and a name which no one in the company recognized which put my sistero right back to the appraiser who never called her back. If this is the way they do business with everyone I think it is a real bad deal no matter what the savings if you can't use it when you need it is it really worth the money.
She will have to pay for damage out of her pocket which could be costly and she is a single working mom and this was how she and her daughter could vacation yearly and now that will not be happening for a while untile this is fixed.
Linda of Niles MI (07/21/08)
My quote double!!! and with no good reason. And they said they would call me back as to why it increased. And so far nothing after a month!! They are a scam. That's how they do business according to the person who had the same thing happened on his auto insurance.
Jim of Belmont MA (07/15/08)
I got a very attractive quote from Progressive which made me switched my auto insurance from local agency to Progressive. I called them to confirm the prices and terms, and things seemed fine. No more time two weeks after the switch, I got an email claiming my rate was increased by $136 per half year. This is a 55% increase comparing to the initial price! Their customer rep had no good answer on this by claiming they decide to increase the premium after checking the VIN of the car. This is nonsense to me. If they would check VIN, they should have done it before I switched my policy. They gave me a unbeatable price at the first place, trapped me in, then increased the price once I was in.
I will lose $136 every 6 months, but I have made up my mind to switch as soon as I find an alternative and never came back to Progressive. Progressive will lose a customer for life. Stay away from Progressive.
Monnie of Toyah TX (07/11/08)
I have been a customer of Progressive, through the Wills Point agency, since 2002 and have a 3-year accident and violation free status. Yet, they consistently increase my premiums and monthly fees due to credit rating and failure to agree to payments made via Electronic Funds Transfer (EFT). I believe that this insurer is discriminating against me due to race (I am hispanic) and gender (female).
My cost has increased, not decreased, in spite of my perfect driving history and living in a very rural community with no traffic congestion.
Linden of Lebanon PA (07/10/08)
Our car was hit by a lady who is insured by Progressive insurance. The lady admitted to my wife and the police that it was her fault and indicated how sorry she was for causing the accident. The police issued a traffic accident report and cited the driver of the other vehicle for hitting my wife and failing to yield. Our small Buick Skylark car incurred front end damage and from the impact of the other driver's car hitting our car in the front end, it twisted the front end of our car and forced our car into a garage along the alley.
Matt, a claims investigator for Progressive Insurance called and wanted to make settlement for 80% of the value. He claimed that it was his belief that my wife was going 5 miles over the 15 mile an hour speed limit and that his company would only pay 80% of all costs and losses associated with the accident. Neither the police officer, nor my wife believed that she was speeding, but Progressive stuck to their story and refused to secure the police report.
Matt, from Progressive, said that they did their own investigation. We attempted to reason with Matt and said that the other driver had to have a good amount of speed to twist and bend our front end and frame in the direction in which the other driver was going. We also spoke of the force of her vehicle that forced our car off of the ally and into a garage. I also said that my wife experienced neck pain and soreness from the impact of being side swiped, but Matt simply restated his position. Matt was unwilling to acknowledge the type of damage to our front end and consider this as evidence. He continued to state that it was his position that my wife was speeding and did not need to consider the police report saying that the police don't always know what to look for when they investigate an accident.
I offered to split the difference between the value of our car and their offer, which would have amounted to approximately $180, but he refused to compromise. I explained how unfair I felt this was, but Matt said, Well, I could have determined that you should receive only 50% reimbursement for the loss of your car. He indicated that we should be happy to get 80%.
In the end, I told Matt that I could not believe his company's position, but conceeded that I was not going to fight it in court. I said that he probably knew that and consequently, chose to offer us a partial settlement. I also told him that he would have to live with his conscience for being dishonest in his dealings. He continued to repeat the same position he had already stated four other times and I summarized to him my position and once again, that his company was being unethical. This phone call took place on July 10, 2008 and began at 3:01 p.m.
Johnny of Gramd Prairie TX (06/30/08)
I have commerical auto insurance for a 2002 Kenworth T2000 and it was stolen 5-19-08 and recovered 06-04-08. The vehical had no fuel, CB & Radio missing, and the tires were removed and replaced with used tires all different brands.The adjuster had the tractor towed from the impond yard to a kenworth dealership nearby but never had them look at it. I asumed they were working on it but when I called they said they never look at the vehical it was just parked there. He then told me they were not paying the claim as the only damage was the missing radio and that I can go pickup the vehical.
My truck tires were missing that I just purchased in febuary 08, batteries had been changed out purchased in january 08, driver door was damaged,and many parts were missing that i found out later. When I went to pickup the truck it did not run and I had kenworth take a look at it. The bill was $350.00 and the batteries were all dead, and the A/C condenser had a hole punched in it. I spent aaand additional $450 for batteries, $600.00 getting the A/C repaired.
I decided the trucking business was not for me after that experience so I sold the truck for a loss 06-30-08. All together with repairs insurance fee paided will gone and loss of work I lost about $10,318.00 I had to sell it as I could not affor to put new tires and down payment for insurance to keep it working since insurance covered nothing.
Andrea of Dallas TX (06/19/08)
I am still dealing with Progressive. Never buy their insurance. My car was hit by a guy who had progressive insurance. I went through months of bad pain and fear that the pain would never end. Progressive admits it was their client's fault. However, they are refusing to even cover all of my doctor/physical therapy bills, much less acknowledge all the fear and the job opportunity I lost.
When my orthopedist recommended an MRI, the agent told me that if I had one, they would never pay for it. I had a lawyer/friend of mine call them, and he called me back and said they were rude and unfriendly, even as insurance agents go. They told him I had purposely run to a lot of doctors. I definitely did not do that. Even though my Orthopedist validates my injury, they are trying to intimidate and harrass me by saying it was too minor of an accident to cause this much pain. They are the worst.
Allison of Williamson NY (06/19/08)
In auto accident 12/20/04. Had just purchased the car 3 days before. Progressive was my insurer. My rep. Natalie, said my car was totaled and said based on the Red Book, which is where they find their Book Value, I was entitled to only 1/2 of what I had just paid for the car 3 days prior. Well, this just didn't sit well with me & I did some research on my own. I realized there are many other criteria to determining the book value than her Red Book. After doing much research, I told her that I wanted full reimbursement for the replacement cost of the vehicle. She argued & lied, saying that the way she quoted me was the only legal way NYS Insurers are allowed to settle the claims.
I immediately wrote to Progressive & the NYS Superintendent of Insurance & the NYS Attorney Generals office. In the letter, I documented every conversation we had (including times & dates), sent copies of emails and stated that based on my research, Natalie had lied to me. Funny how suddenly, a week later, I received a call from Natalie with an apology & she told me I was going to be reimbursed for the exact replacement cost of the car.
NEVER TAKE A CLAIMS ADJUSTER AT THEIR WORD! Always double check what they tell you. Check your particular states laws regarding auto insurance claims. Keep a detailed log of telephone calls/emails between you & them, including times & dates.
Amber of Moreno Valley CA (06/03/08)
There was a fraudulent claim filed agaisnt me with Progressive Insurance for an Auto Accident. An agent by the name of Kelly G called me accusing me of hitting her client. I told her the claim with false and I have proof and witnesses. My car was not damaged and I had a list of people that were there and could vouch that I did not hit anyones car.
She called me a liar to my face, told me I was dumb, and I will have to pay. She slammed the phone in my face, and then continued to call me back harassing me. She never called any of my witness or checked out my story. I feel distraught over the way she treated me over the phone, and very surprised that Progressive Insurance Co. allow there Agents to behave so unprofessionally, rude, and abusive.
This agent has severly stressed me out. She is trying to force me to pay for an accident I did not cause and had no involvement in. She is still harassing me, and is causing me emotional distress.
Mitchell of Boca Raton FL (06/02/08)
They now charge 3.00 to mail a paper invoice, along with a premium fee of 0.97. This can be avoided if you: 1-Pay in full 2-Electronically provide them with your bank account info. I requested NOT to receive the monthly invoice, since it's a service; the semi-annual invoice is sufficient. I was told that's not possible. Is this legal? Those who don't have a computer, nor wish to give out their bank account info are discriminated against.
Rebecca of Post Falls ID (05/20/08)
I was in a car accident on January 5, 2007 (It is now May 19, 2008) on a a freeway. The accident involved 3 vehicles: a woman who lost control in front of me, my own car and the car who hit me from behind. The damage to the front of my car was minimal, whereas the rear end damage was extensive. The car behind me went up & under me and pushed my rear axle 2 feet forward, it even ripped open my gas tank. I was insured by Progressive, and had my boyfriend call in the claim as I was almost immediatley strapped to a back board and taken to the hospital.
My boyfriend called a tow-truck company which he is familiar with and had it towed to an autobody shop he has used for years. A progressive agent, Jodi, called me after the hospital had released me. When i told her where we wanted the car taken to she said that it wasn't a preferred shop, but I didn't know any other body shops so I trusted that my boyfriend would know better than I. It took almost 2 weeks for Jodi to look at my car and have it towed to the shop. Then she didn't take pictures of it until after it was taken apart.
Once it was at the shop she took 2 more weeks to decide if it was going to be fixed or totaled (or so I thought.) Everytime I talked to her she seemed to be getting frustrated with her job or responsibilites, finally becoming rude to me when I asked her to decide what the damage was by a specific date. My car, a 2004 Jeep Liberty with a uni-body frame, was placed on a frame pulling machine for over 6 hours. The rear suspension was replaced with a used one, and all the electrical components from the wrecked suspension were put in the new one.
The windsheild washer resevoir was crushed and replaced, but they didn't replace the motor that squirts it up - so I ended up replacing that myself months later. They refused at the time to pay for an alignment so I paid for one myself. The glass on the back hatch takes 2 or 3 slams to close it My Jeep still shakes and shimmieys when I drive over 50 mph.
Last June I was driving to Yakima, WA (a 3 1/2 hour drive) and my cruise control and speedometer went out. I had to miss a meeting in order to get it looked at by a dealership. The diagnostic computer said that the rear sensor had an open ciruit thus needing to be replaced (the tech implied that the sensor had fallen out.) When I called Progressive about this, they said I had to take it up with the shop - as it was not a guaranteed place. The shop said they've done all the work that was paid for and wouldn't look at it any further. I was so frustrated that I started crying and screaming at him then I called Jodi at Progressive and she basically washed her hands of the whole situation and each time I've had to talk to her since then she has been down right rude, so much so that I refuse to talk to her and only deal with her supervisor. I purchased the sensor replacement and my boyfriend put it in as well as replaced the wiper fluid pump.
A month later, July 2007, I was driving down the street and my Jeep stalled (like I let out of the clutch or ran out of gas -its an automatic) I restarted it, drove a few feet and it stalled again. This happened several times. I parked it and had my friend pick me up. I called Jodi and she couldn't help me until I took the car in to a mechanic and then submitted the bill. Then Progressive would decide if the damage had anything to do with the wreck or not. I had the car looked at and there was nothing wrong with it... since then it has refused to start at times, lost power steering then regained it, and stalled again. Just last Saturday (OVER 16 months after my acident) the speedometer & cruise control went out again.
This vehicle scares me. I have no choice but to drive it - I have 3 kids to support. I've tried to sell it but can't get more than a few thousand fo it, I face the same situation if I try to trade it in. I bought this car on Jan 1, 2005 and had NO PROBLEMS with it before the accident. I would like to sue Progressive for the cost of a replacement but I have no idea if I had a good case or not. I'm just irritated that the insurance company I've had for 4 years treated me like a nobody - and they are fine with me driving my 3 kids around in a totally unpredictable and unreliable car.
James of Cincinnati OH (05/02/08)
I had a no fault accident where Progressive was the other guy's insurer. All we did was fight over the claim. Finally, I told Progressive I will pay to have the car repaired. I did. Further, that I would file suit against Progressive. I did. Not only for repair of the damage, but also for punitive damages for unfair claim settlement. My suggestion is if you have problems with Progressive file a complaint with the insurance department and give Progressive's reply to that complaint to an attorney. From that point on, don't handle it by yourself. An attorney knows how to fully protect your rights. Who knows, you might become the lead plaintiff in a class action suit. It will probably take another couple of years for my complaint to wind its way through the court system - But, I am patient.
Daniel of Fort Gratiot MI (05/02/08)
We had auto insurance through Progressive on our car starting in Nov 2007. We were paying the monthly payments on the rates as quoted when we started the policy. In February , we get a notice that Progressive is INCREASING our rate signoficantly. Neither my wife, nor me had any points on our license, no accidents, nothing. We called around found a much better RATE and cancelled our policy. Progressive recalculated our policy after cancellation, at an even HIGHER rate, and are now attempting to charge us for the remainder of our policy. They claim that we breached our contract by terminating the policy early. They are the ones in breach for raising our rates with for no reason.
I have refused to PAY their fee, $265 for the month of March 08. And they now have their collection hounds calling daily. We have told the collection agency that we dispute the validity and asked them to tell progressive to PLEASE take us to court. If a judge see's their actions as fair and reasonable, then sure I will willignly pay.
Heather of Aurora CO (03/17/08)
On February 23 I purchased a used 2007 Saturn Ion for $10,000 from a local dealership. Exactly 14 days later I was involved in a four-car accident. My car was squished in the middle and suffered extensive front end and back end damage. I even had a Nissan Altima wedged underneath my vehicle. Being an insurance agent for over 8 years, the first thing I did was call the claims hotline. I spent 20 minutes on the phone before the woman told me that her system went down, and I would have to call back Monday morning and submit my claim again. I had to take Monday off of work and deal with resubmitting my claim, waiting for the adjuster to call me, and dealing with setting up my rental car.
It takes Progressive 5 days from the date of my accident to remove my car from the tow yard and to their own service center. I finally get the estimate that the damages are over $6,200. It will take them one month to have the repairs finished. I complain that due to the extensive damages, the vehicle should be totaled. My claims adjuster tells me that they will only total the vehicle if the damages are $12,000 or more. I know from experience that insurance is supposed to restore you to whole, not better. Why is it that they will only total my vehicle for $12,000 - when I didn't even pay that much for the car to begin with? That isn't even logical. That's like having your $200,000 home burn to the ground, and your insurance company telling you that damages have to be $250,000 before they will rebuild your house!
I called the claims complaint number, stating that I have written documentation from two separate dealerships, and documentation from NADA and Kelly Blue Book, that the value of the car is in the range where they should total the vehicle instead of repair it. The woman I am speaking to patches me through to another woman who is extremely rude. She starts trying to run circles around me and misrepresent the information that is clearly listed in my policy. I believe she intentionally did this to try and confuse me, not knowing that I am an insurance agent, and know that everything she is saying is lies. I get so mad that I hang up.
At this point I am still arguing with Progressive about the car. I believe I'm on the losing end of this battle, and it makes me furious. In 8 years of selling and servicing Progressive auto policies to clients, I have never been treated so poorly - neither as an agent or a customer. I am absolutely furious that they are giving me the run-around on a policy that I wrote myself. Long story short - I will NEVER sell another Progressive auto policy again. Not only have they lost my own personal business, but they have also lost the business of any client that ever walks through my office doors.
They are keeping the car in the shop for 30+ days, which will result in an out-of-pocket expense for me. I will also have to pay my $500 deductible in the same week that I make my first car payment. I'll be stuck with this car for the next 5 years that will NEVER be the same, and I will never get good re-sale/trade in value for it as a result of an accident that caused so much damage.
Dorothy of Huntingburg IN (03/06/08)
On February 25, 2008, I was driving my car home from a shopping trip. I was stopped at a 4-way intersection with stoplights. I was in the right-turn only lane. A truck from Hot Shot Delivery, located in Evansville, IN, was next to me in the straight lane. I was stopped at the intersection, and waiting for the light to turn green so I could make a right turn. All of a sudden the truck next to me plowed into my driver's side door. He backed up after he hit me, and we pulled into an empty parking lot. The man came out of his truck and admitted fault of the accident and said I was in his blind spot. I asked him why he was in the straight lane and attempted to make a right-hand turn, and he answered, he didn't know. I took out my cell phone to call the police, and he instantly started to try to convince me not to call the police. He said that he was from out of town, and he would give me all of his information. I finally consented, and thought since he admitted his fault, and gave me a paper with his insurance company (Progressive), his policy number, his agent's name, the number of his company's office, and his boss' name and phone number, that I could file my claim with no trouble.
I have multiple dents and scratches on my driver's side door, and rear fender. He had no damage to his truck. After leaving the parking lot, I went straight to my insurance company (State Farm) and filed a claim against him. It took Progressive about two days to call me. When they finally contacted me, I told them what happened, and they said they would send someone out to take pictures that day. He didn't show up that day but did in the late afternoon the next day. He took a couple of pictures and left. When I next talked to Progressive, they said that their client had a different story than I did, and he is claiming the accident was my fault. They messed around for about another week before they finally called me and said they believed their client, and would not be paying for the repairs that my car needed. They stated that trucks could straddle the turning lane and the straight lane when making a right turn. There is no way he was straddling the lane, because he was flush next to me when he started turning.
I am in the process of obtaining a video tape of the accident that a TV station has from a camera at that intersection. It will clearly prove that he was at fault. So in conclusion, because he fed me a line and persuaded me not to call the cops, I have a car with damage and no money to repair it.
Michelle of Delphi IN (02/25/08)
On May 25, 2007, while driving my mother and aunt to Indianapolis to visit their ailing mother (my grandmother), we were rear-ended by a Progressive insured vehicle (Truck) while slowing for a turning car. Luckily I was able to drive around the vehicle in front of me and not hit it. All three of us were taken to the hospital via ambulance, with me being the worse. Luckily, no one was seriously injured. I did spend the afternoon in the hospital and did not get down to see my grandmother.
The day of the accident was the last day my grandmother could hold a conversation. She died 3 days after my accident. I was in pain for months afterwards. I saw my family doctor twice over the next 3 months. I continue to suffer pain from one of my injuries. I was forced to make a car payment on a vehicle that was totaled. It took Progressive 31 days to contact me by letter. I made 3 phone calls before I received a return phone. When I finally spoke with the Progressive adjuster, I was told they would only pay for 1 weeks storage on the car. I contacted an attorney friend who told me to have my carrier take care of the car. They GLADLY did and in a speedy manner. They received their payment from Progressive in December (2007), 6 1/2 months after the accident. I have yet (2/25/08) to settle with Progressive for medical, non-medical and compensatory damages/expenses. I feel like I am being bullied by the adjuster. In December, settlement talks were cut off by Progressive because I was not coming down off my demand for payment number. I am sending them another letter so we will see what happens. My credit has been ruined because of the accident. It has taken me months to pay off the medical bills. I continue to endure stress because of the length of time this has taken.
Greg of Centerville OH (02/15/08)
Thursday morning, I called Progressive and made a claim in regards to a cracked windshield that just happened from a thrown rock on the road. At the time of my call, the crack was 4-5 inches long. Progressive offers a free glass repair service, and I informed the representative that the crack was spreading, and I needed it repaired immediately, before the crack grew above 6 inches (the maximum length they will repair). The representative informed me that a glass repair tech would come out to me later that day.
By the end of the day when no one came out, I called Progressive and a representative informed me that the previous rep that I talked to did not in fact make an appointment, even though she said she did. Now, the crack on my windshield is over 10 inches (unrepairable), and Progressive refuses to admit fault due to not contacting the glass repair tech. They say we offer the repair service as a courtesy, so there's nothing we can do. Even if we are at fault, we still won't do anything about it because it's a courtesy service So why did I even sign up for Progressive if they wont honor their courtesy services? Progressive has now informed me that I must pay for the replacement of the entire window, but if they would have come out when the crack was small, I wouldn't be in this situation. I have talked to several managers, and they all blow me off and treat me poorly. I am switching my policy out of Progressive. I shouldn't be treated like dirt and like I don't know what I'm talking about from my insurance company.
Progressive is forcing me to pay for their mistake and replace my entire windshield. A rep also informed me that until I fix my windshield, my rates may increase. This is all because of Progressive's mistake that they won't own up to.
Leslie of Dallas TX (02/15/08)
My car was wrecked on Jan 11, 2008 due to a malfunction of my steering wheel. The wreck happened right next to a Service King and the car was towed to the shop so that they can start work on it right away. After calling progressive, I was convinced to have it towed to their center for their so called concierge level of service and lifetime warranty on all repairs. First of all, it took 3-4 business days before I could get an estimate and 2 weeks and 4 days before I could pick up the car.
Then, one day after I picked up my car, the steering wheel malfunctioned again, and I could not properly park my car as a result. Also the airbag lights where still on, and my horn was not working due to some wiring problems. Progressive towed the car back to the shop and claimed to fix the car after another week, but when I tested the car, my horn was still not working, and the steering wheel started making some funny sounds, and felt very loose compared to before. The body shop now claims that the problems from the steering, the horn and the airbag are from a prior wreck so they cannot fix these. Mind you, this car has passed inspection 2 times since I bought it and the horn and the steering are on the list of items to be inspected. So at this point, Progressive wants me to pick up my car which now has steering wheel problems, and a horn that does not work. Who knows what else was not fixed on this car. I feel helpless and am not comfortable driving this car with my 2 year old in it.
Michael of Watertown NY (01/31/08)
Some guy hit my car and I took it to the shop to be fixed. Progressive paidd for 4 days for a rental vehicle then the shop said it would take 9 days, and they will not pay it.
I'm now broke and can't afford much food thanks to Progressive.
Larissa of Boulder Creek CA (01/27/08)
I filed claim number 07-2728596 with Progressive on August 5, 2007 for hit and run damage to my car. Progressive sent me to a substandard auto body shop to evaluate the damage. When I went to the auto body shop, I explained that I did not have any cash on me, and I would not be having any work done that day--I just wanted the an estimate of damage. I left the car with them, and they called me at work 2 hours later and told me that the estimate was completed and asked if I wanted them to proceed with the repair work. I reiterated that I did not have any money and could not have the work done that day. The auto body shop then told me that they had taken my front bumper off of my car and that they would not put it back onto my car unless I paid them $60 cash on the spot. I called Progressive and threatened to call the police. The auto body shop then relented and put the bumper back on the car. Their estimate was for minor cosmetic damage to the bumper only with no structural damage. I then attempted to work with Progressive to get the person who caused the damage (my landlord) to provide his insurance information to get my car repaired.
However, despite repeated calls to Progressive over the next couple of months, no one from the insurance company would ever return my calls. I provided them with the name, address of the person who committed the damage and a witness who saw this person in the area on the day that the hit and run occurred. After calling and leaving 5 or 6 messages for the Progressive claims adjuster which were never returned, I called the main Progressive number and complained to their Customer Care department. They referred it to the regional manager. The regional manager never called me back. To this day, I have not ever received any communication from Progressive regarding the status of my claim or final resolution. The damage to my car is much more substantial than was evaluated by their corrupt body shop, because when it rains I now have approximately 2 gallons of water pouring into the car under the dash on the side of the car that was hit. The electrical system is shorting out as a result of the water. My ex-landlord drives by my new house all the time with a dent in his car that matches up to the dent in my car. I do not believe Progressive ever really investigated this claim, beyond sending a form letter to the perpetrator. I do not believe that the auto body shop that Progressive sent me to was reputable, and I believe that they purposefully refrained from completely evaluating the damage because they knew I wasn't going to give them any money. I believe that Progressive offers sham insurance coverage.
I do not have any money to pay for the damage to be evaluated. I have complained yet again to Progressive and asked them to send me to another shop for evaluation. However, past experience shows me that it is not likely that they will return my phone calls or help me. This is my only car. I commute 80 miles per day. If my car breaks, I will not be able to afford to get another one. I will lose my job, and my family will be homeless. Also, the landlord illegally retaliated against me, and we were forced to move out of his rental property shortly after the form letter was sent to him. Progressive Insurance has ruined my life.
Loren of Wake Forest NC (12/20/07)
I had an accident on the evening of 11/27/2007. My truck was towed to a local towing company depot. I called Progressive the next day to make the claim. After having to make 5-6 calls to them over the next few days to see what was going on and to ask why an adjuster had not been in contact, they finally had the truck towed to a local repair facility called Haddock in Wake Forest, NC, at their recommendation 5 days later. The adjuster didn't get out there until another week had passed, and when I got to speak with him he said he was very busy due to the 'deer' accidents. I have been waiting now 23 days, and the repair facility has still not even started the work yet. My truck is visible from the main road and is just sitting outside in the rain.
I have no rental coverage on my policy because I couldn't afford it. I have been borrowing friends' vehicles, getting rides, walking and generally doing what I can to get around and to work. My policy costs me $185 a month, and this is the kind of service I get when I have to make a claim.
Loren of Wake Forest, NC (12/20/07)
I had an accident on the evening of 11/27/07, so I called Progressive the next day to make the claim. After having to make 5-6 calls to them over the next few days to ask why an adjuster had not been in contact, they finally had the truck towed to a local repair facility. The adjuster didn't get out there till another week had passed.
I have been waiting now 23 days and the repair facility has still not even started the work. I have no rental coverage on my policy because I couldn't afford it. I have been borrowing friends vehicles, getting rides, walking and generally doing what I can to get around and to work. My policy costs me $185 a month and this is the kind of service I get when I have to make a claim.
SHAWNTELL of WESTLAND MI (12/07/07)
I totaled my car the day before Thanksgiving, 2007. I called PROGRESSIVE and reported the accident while at the scene, with the tow truck and police still there. I was told that my claim adjuster would be calling me shortly to get more information from me to expedite my claim. He did not. When he did call, he instructed me to fax documents to prove my current address on file with them, which I did within a few hours. A few days later he called and told me I'm being investigated because the address I used at the start of my policy (in March 2003) needs to be verified, so I need to fax over utility bills, rent receipts/contracts, W2's etc. to prove that I lived where I said I lived 4.5 yrs ago.
Progressive has been taking my insurance premium out of my account for 4.5 yrs with no problems and/or hesitation, but now that I need them to pay a claim, they seem to be REDLINING. I only owe $4200.00 on my Aurora, and they're INVESTIGATING my claim.. That's 1/3 of what I've paid into my policy over the 4.5 yr period, and they don't wanna pay for it. The rep at PROGRESSIVE also tells me that if they are able to prove that I didn't live where I said I lived in 2003, they'll refund all my money back from day one (in installments). They'll pay me back over $12,000.00, but don't wanna pay my claim for $4200.00? I feel like I've been raped by PROGRESSIVE. For years I've been paying into this company, THINKING I'm covered; but in the end, I may have to pay for my car, that's sitting in a junkyard, TOTALLED.
Until this situation is resolved, I am still paying the car note for my totaled car; however I've had to rent a car for the past week which is an additional expense. Not to mention, Progressive is still taking their premium out of my account....
Corey of Williamsport PA (11/28/07)
I insured my atv prior to going riding for the weekend. Ended up hitting a tree on Sunday. Called a claim in that night 10/8/2007. Next thing I know I'm under some sort of investigation from progressive. 2 weeks later my local claim agent came to my house to review the damage. Then a week later they told me that the could not issue me a check because I did not have a title for my atv. I explained to them that i bought it in new York and that they don't have titles there. they have registration cards for atv and that the guy I purchased it from did not have it registered because he didn't ride it for 3 years. They said that there was nothing they could do until I got it titled.
My argument was that they never asked if I had a title when I registered it so why do I need to provide one now. Anyways I decided to just drop it and fix the atv with my own money.
Carol of Daly City CA (11/14/07)
Our customer's motorcycle was towed into our shop July 14, 2007. We paid the towing expense and the owner submitted the claim to Progressive Roadside Assistant Insurance for reimbursement. By August 31, 2007, having not yet been reimbursed, I contacted service rep Jenny at Progressive at 1-800-888-7764, and she stated that they had not yet received the claim. I resubmitted the claim on August 31, 2007 via letter stating in boldfaced and underlined wording that to Please make the check out to our shop. By October 18, 2007 we had not received reimbursement, and I called Progressive again and spoke to Eric who said that they had sent the check to the customer and not to us. He said they would put a stop on the check and send us a check that would arrive within 10-12 business days. I explicitly stated during this conversation that the check should be sent to us and referred to the August 31, 2007 letter.
Today, November 14, 2007, having not been reimbursed, I called Progressive once again and spoke to an Eric; he said the check was sent to Progressive and not us, though he did not know why. When I tried to extract from him a commitment to a date that a check would be sent to us, he hedged and would not commit to any date. He kept stating that he would have to look into it. I don't understand what there is to look into. It was a simple $150 towing expense for a dead battery, and we should have been reimbursed for this, without this much hassle. It has been four months since the customer's motorcycle was towed into our shop, and we feel like we are getting the runaround from Progressive.
Jerry of Charlotte NC (11/05/07)
I saw that my policy came and I did not have full coverage, I then called the insurance company on october 30 to have it added. On october 31 or november 1 my car was vandilzed very bad I called my insurance company to put in a claim and he tried to accuse me of a false claim and also said that I was being placed under invesitagation.
Whitney of Houston TX (07/07/07)
I got rear ended on March 25, 2007 and am still fighting with Progressive insurance to get everything settled. My car was almost new and suffered $7800.00 in damages. The lady I dealt with was very rude. I am still dealing with her and have asked that she stop calling me and have her manager contact me, but she still leaves messages and calls me. Progressive says they will only pay me $500! It has been such a nightmare dealing with this company.
William of Richmond VA (05/08/07)
I was rear ended on 4/10/07 and the driver had Progressive Insurance. I am still attempting to deal with this company to get my 2002 Ford Ranger Repaired. The adjuster is questioning everything and making the process very difficult. The body work has been done and now that I have turned the rental car back in, am without a vehicle.
Connie of Wetumpka AL (07/28/06)
(1) Progressive overcharged us $35 month for motorcycle insurance w/o informing us. when we brought it to their attention they changed and reimbursed us. (2) Progressive kept raising the rates on our new vehicle quotes, giving us the until you send us this information/form run around. Then they would charge our checking accounts and later credit them. It was a mess trying to figure out what the heck they were doing. (3) So I called and cancelled and they charged me a $85 fee to cancel my insurance!!! What a rip off.
Mike of Charlotte MI (04/26/06)
I backed a small trailer into a mailbox on private property, causing some damage. We called Progressive to ask some initial questions about filing a claim. We were told that because it was on private property and the damage was a trailer that was hooked to an insured vehicle, the deductible would be waived, a $500 maximum payout would be issued, and it would not be recorded as an "at fault" accident. Sounded like a no-brainer, so we filed the claim.
Then we get a call that it WOULD be on our record as an "at fault" accident, and the $500 deductible applied. No biggie, we just wanted to cancel the claim. Can't do that? What? Too late, I had already admitted to an at fault accident and they will not remove that from the record, even if we do not follow through with the claim. They are not able to determine the rep that gave us the mis-information. Ok, I talk to his supervisor and am told the same thing. They will not drop the claim even though I assured them that all 3 policies would be cancelled as soon as they handed me the check. So that's what happened. I got the check, and the next morning all policies were cancelled, and went with Liberty Mutual.
So now I have an "at fault" mark on my insurance and my rates are higher, but the worst part was getting the final bill and 3 weeks later, we get a call from a collections agency! Bill was printed on March 30th, received the first week of April, collections call was on April 24th. They are getting very personal over this, not happy with blemishing my insurance record, but now I am trying to deal with extremely rude collections reps and have a bad mark on my otherwise clean credit report over a 3 week delay in paying the final bill! Unbelievable! We were good customers for years, but we have never been so unhappy with a company before this. Very poor customer service and they get very personal with their retaliation.
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January 6 2009
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