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Unicare Health Insurance





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Cindy of Henderson, TX July 24, 2007

My mother has Parkinsons disease. My elderly father ordered the wrong drug, a drug we no longer need. He is easily confused and just clicked on the wrong drug. When the drug arrived I spent 2 hrs trying to explain the drug had not been opened and my Dad's credit card had been charged with a co-pay of over 600 and I needed some help in getting the drug returned and a credit. I got no help and I spoke with a customer serivce rep and 2 supervisors. I was told there was no way I could return the drug and even if I sent it back refusing delivery it would be re-sent and if I refused again it would be held and we would not be able to order any other medication. My father is having to pay the over 600 co-pay for a drug he does not even need.

Michel of Mchenry, IL October 3, 2004

Once again, I'm going on a business trip without my blood pressure medicine. If I order it too soon, so Unicare, my insurance "provider" refused it. So I wait until I have a few day supply left, which is when they approve it and place the order with Osco. But when they have to "call" the doctor for a renewal approval, the doctor refuses to give it over the phone and insists on faxes, both ways, which kills another couple of days if he even bothers to look at it.

Finally, I tried to pick up my renewals last night, before leaving this morning, and sure enough, the Osco where I live closes at 6:00pm and I got there 15 minutes too late. Now, the prescriptions are ready, in a bag with my name on it, but they absolutely refuse to give them to me, with some BS about laws that don't exist and fears of imagined mayhem, like I'm going to sell blood pressure medications on street corners to innocent young children! The last time Unicare pulled a similar stunt, they substituted a "preferred" medication which I only realized when I opened the package in St. Louis on another business trip.

I faced a strange new medication on a Sunday night with no knowledge of what it did, of whether or not I should take it, and sure enough, the local Osco and Walgreen would not tell me over the phone what it was.

Michel of Mchenry, IL March 1, 2004

UNICARE who is my health insurance CHANGED a prescription that my doctor wrote and tried to make me think that HE had done it. They sent me a letter on two separate occasions saying that my doctor had changed my prescription from Protonix to Prevacid. When I telephoned him, he said that he had received the same letter and that was the first he'd heard of it, HE HAD NOT CHANGED THE PRESCRIPTION. UNICARE is breaking the law by prescribing medications for people, they have no right to.

Dorthy of Alvin, TX August 25, 2009

I think it is unfair that non-network doctors and services are allowed to operate in in-network hospitals. It is not always possible (especially ER care) to pick the doctor or where the service is to be carried out. Then the insurance company (to whom we pay 2000 a month for 2 people & a minor)refuses to pay the out-of-network bills. As of this year, we have close to 199,000 in unpaid doctor, hospital, and lab bills. We are having to file bankruptcy because there is no way we can pay them. UniCare just sent a notice that we have to have 60,000 in out-of-network bills before they will consider paying the 25 percent they claim they are liable for.

We have almost 199,000.00 in unpaid hospital, medical, lab, and other fees that we are unable to pay. We are now filing for bankruptcy because we cannot pay these bills. We pay almost 2000 a month for this insurance (we cannot change because due to my husband's illness, he is uninsurable) and even when we are 100 percent of our liability, UniCare still manages to leave us with a chunk of bills (like Imy husband or I (separate policies) have to pay 640 for a hospital visit to an in-network hospital when they should be paying at 100 percent). They do this knowing that as individuals we cannot hope to take them to court over this.

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