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Unitrin Direct Auto Insurance

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everet of bartow, FL September 9, 2009

i have been insured by unitrin direct for'about' 10 years for two (2)vehicles,recently was rear ended in traffic so i cancelled insu.rance on totalled vehicle. i had just renewed my policy for four (4) days for 585 my nornal cost, but they only rebated me144.so i was charged 29.60 a day for the 4 days i didnt have multiple vehicle discount. i feel this is price gouging & i never had a claim before.

G. of Talladega, AL August 11, 2009

In January Unitrin Inc. purchased the insurance company that I worked for.Since then everything has went crazy! They have extremely bad customer service!When my policy holders call customer service they usually call me and are very angry and ,very often, drop their insurance. Unitrin has "lost" policies, gotten one families insurance mixed up with anothers, and several other irresponsible transactions.The company takes advantage of low income people!They look for any reason to deny claims but continue to take policyholders money. They care very little for employees.The way they pay commissions is extremely unfair.

Bottom line, they look for any excuse they can to keep from paying claims to policyholders and commissions to the agents.I don't know how they got the rates approved by the insurance comm.I refuse to write some of their products.I called the comm. office and told them of the company's unethical behavior and was told"Sounds like to me you need to go to work for another company"I was shocked.I would love to know how much they donated to the gov. election campaign!They have already lost a class action lawsuit for charging black policyholders a higher premium than whites!Now they just changed it to charging the low income population more. They only care about profits to shareholders.And I suppose CEO bonuses!

Their bonuses are more than their income!I was out for 8 weeks because of surgery. When I came back my paycheck had dropped 400 a week because they charged me for lapses but wanted managment to write business that no comm would be paid. They refused to do it.They no longer work for the company.Beware of this company!

Debra of Calabasas, CA April 20, 2009

I have been a customer of Unitrin direct for 3 years maybe more, always paid on time and as everyone in the country i had some financial hardships the last few months, rather then not being able to pay i lapsed in a payment too which on april 18 i paid their bbalance in full, i asked for the policy to be reinstated as the policy was under contract until June 6, 2009, they told me that I cannot renew the original contract they started.

I know i was late but paid my balance in full, also they doubled my insurance premium based on a bogus claim another driver claimed on a fender bender i stated to my insurance company that a 5 mile per hour bump on the other drivers car in heavy Los Angeles traffic resulted in no injuries or damage to her car and Unitrin paid out to the other driver, in turn my driving record is scarred for the next 3 years causing any carrier of insurance in california to raise the premium to DOUBLE...this is completely unfair to a customer that has been long term and has referred several others to their insurance... The end result is that they left me with no insurance at no given notice, they just cancelled my policy rather than resolve the issues... Very poor customer service.

I cannot drive the vehicle as it is uninsured and it could cause a lot of problems, by them not paying attention to their own customers the consequences are much greater and its just very POOR customer service for California Insurance providers.

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