USAA Auto Insurance

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Zophia of chicago, IL May 27, 2009

I have spoken to Justin Alola a rep from USAA for the last 7 days about my mother's car accident. He gave me a list of things that I needed to get for him including a bill from one of her doctors. He gave me until 7 pm may 26th, Arizona time get this information to him. At 440 pm, chicago time I called him with all the information he requested. He told me I had missed the deadline. I asked him how could this be when I had spoked to him several times today and he had created an urgency for me to get this info to him by 5pm arizona time. He said sorry, you missed the deadline.

Laura of Paducah, KY May 22, 2009

This past Tuesday, I was rear ended by a USAA "patron". I had been stopped at a red light waiting to turn left with my blinker on...when the light turned green I was waiting for cross traffic to pass to make my turn when the driver of the other car (a Bronco) decided talking to her passenger was more important than paying attention to the road..she ran into the back hatch and bumper of my 2003 Kia Sedona. The bumper is cut up, the hatch is bent in by about a 8-10 inches and will no way in HECK open ever again and the rear light is cracked among a few other things....Witnesses (including a fireman who was driving by-he was the one I was waiting for..so I could make my turn) he saw the whole thing and contacted dispatch himself...Police was on scene in about 3 minutes and took the report..

All witnesses (including her and her passenger) said the same thing...She was the at fault driver..and the officer in his report claimed the accident was due to her "inattention". I got home called USAA right away and advised them of what happened..And then, the run around begins...First they said they hadn't been able to "contact" their insured and it "wouldn't be fair to her" if they went ahead and took responsibility for the accident..Well..my husband took it upon himself to call the driver and ask her himself...and lo and behold.. her boyfriend/hubby said "no one" from the insurance company had "EVER" tried to contact them to date..He even told my husband that as soon as he got off the phone with him...HE was going to call USAA and tell them that "yes...the accident was their fault"..

One of the rep's from the company came out this morning...and took 2 whole pictures of the damage..I had already been to a local repair shop and had estimates ready..at just over 3,000.00.. He briefly looked at it..took a few more notes and promised me he would get his report to them asap..(I tend to believe him...since I don't think he actually WORKS for USAA..just contracts out..) After several attempts to talk to our adjuster..LaRhonda Parker (whom I have yet to speak to - go figure), we have been tossed around by the USAA Parker "TEAM"..whose sole mission I believe was to have me claim on MY insurance...let me be out the deductable plus rental expense for a van..and then let GEICO try and get the money back for me...ain't gonna happen..My husband is furious..(he is a river boat pilot) and it frustrates him that he can't be at home right now to take care of the situation..Luckily the boat right now is in an area where he has excellent cell phone coverage.. =)

I have already gotten a copy of the police report, and faxed it to USAA..(Basically we have done all the work for them)..the report also clearly shows that the other driver was at fault.. After I told my husband the information was faxed and he had indeed contacted the other party..he then called USAA and advised them of a simple fact..If he had to miss his vacation..(the first one as a family in over 10 years..) Katy bar the door...every dime we have saved for this vacation...was going into hiring an attorney and was going to get them for all he could..and if he had to be home at ALL for any reason because of this fiasco...he was going to add on an additional 400.00 a day..(which is his daily pay..) Not to mention the fact we have just filed a complaint with the Kentucky Department of Insurance over this deal..(The whole lying about trying to get ahold of the the at fault party...just rubbed us the wrong way..)

M. of Euless, TX May 19, 2009

After not having my usual automatic deduction for insurance debited from my account from USAA this month, I called to see what was happening. I was informed that on April 1, 2009 a certified letter was sent to my home address informing me that my auto insurance policy was not being renewed based on a bankruptcy. OK, fine... Here is the problem - I never received a certified letter and no one in my household signed for a certified letter.

I have been uninsured on three vehicles since May 12, 2009 with absolutely no idea. The customer service agent informed me that legally all they have to do is send the letter. It doesn't matter if I do not receive it. How is that legal? If that is the case, what is the point of sending it certified? After her explanation, she told me that USAA had reversed the policy and that they would in fact renistate my policy effective midnight tonight. Obviously I had her renew the policy until I can find anotuher insurance provider but, I really do not understand how a certified letter which no one in my household has signed for can legally hold up. I have acomplete renewal packet that was sent out in April that told me I had a renewed policy.

Erin of Smyrna, GA April 19, 2009

Erin of Smyrna GA (04/19/09)
I was in an accident caused by a USAA customer. I have been screwed ever since: initially ignored by adjuster Leighton L, my adjuster was changed without any notice to Tina S who has equally ignored my phone calls & voicemails. I spend nearly 800 on a renal vehicle due to the time it took for insurance to get their act together. Now I am being told they only owe me 400 of the 800 dollars! This company is a disgrace!

I am a single mother who got in an accident caused by a USAA customer during the holiday season. I had to come out of pocker nearly 800 to cover rental vehicle expensed and now USAA is refusing to pay me in full.

Rm of Miami, FL April 14, 2009

Rm of Miami FL (04/14/09)
If you live in Dade-Broward area and have USAA and their Appraiser is Jason W, becareful with this guy. He will purposely decrease your vehicle value and add expensive parts to total out your car. The A is not to be trusted. Beware

Samuel of Alltown, CA April 1, 2009

Samuel of Alltown CA (04/01/09)
I have been insured with USAA for 15years. Always thought they were rated highly, and were great....UNTIL I needed them. I was rear-ended, NOT at fault. USAA has dragged it's feet on paying my medical bills, even though the other driver got the ticket, so USAA will be reimbursed. They have thrown up every road block they could, and intimidated me from getting the care I needed....saying they needed this and that form....anything to pay. The investigator they sent did a 1/2A** job of looking over my car, continually underplaying it. You would think they were the other, at-fault driver's insurance company!! OUTRAGEOUS, rude people!!

My car still isn't fixed, and neither am I. I wish the same poor care on them....who do they think they are dealing with? Some nameless, non-existent person? I am real! I, in effect, pay their salary, by my premium payments, which I have paid on time, without any accidents, for lo these many years.

Richard of Sebastian, FL March 21, 2009

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