USAA Homeowners Insurance

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Pamela of San Antonio, TX October 27, 2009

I have been a USAA customer for many years and always in good standing. A couple years ago we had a hail storm in San Antonio and USAA suggested I use one of their "preferred providers" to put on a new roof. As I recall accurately, the suggestion was more of a "push" and I trusted USAA to live up to the public trust in making a professional recommendation. After meeting with the USAA provider C&H Roofing and going over the roof selection, the work was started and finished while I was at work a couple days later.

I was shocked to see the wrong roof laying on top of my house. Being a rather cooperative spirit, I opted not to make a huge fuss about the wrong color but I turned my concern to USAA as a complaint to avoid this happening to others. They did nothing but turn over a check to the roofer. I paid my deductible upfront and everybody got what they wanted but me.

Over the next 2 years, I have had several problems with the roof and water damage. C&H roofing failed to properly install and seal the flashing at the chimney and outlets at the roof. I contacted USAA each time this occurred because of ongoing water from rain running in the walls of my living room. The result has been ongoing without any recompensation for the damages. I have had to pay out of pocket to have repairs done as I could afford to do so because the cost was less than my deductible.

Several weeks ago, we had heavy rains. This time my house was in standing water. USAA again promoted their preferred service providers. This turned out to be another questionable business tactic. The adjustor came to my home with one of the providers, and what occurred was insulting to me. I am the homeowner and was very clear that my selection of a service provider would be based on exactly who the service provider was really servicing. As it turns out, the provider's role is to perform work that meets USAA's standard in keeping costs to minimum. Me and my property are second rate in this equation and is further supported in the lack of any communication from either USAA or their "preferred provider" for weeks.

Susan of Taylors, SC October 14, 2009

May 6th our home suffered water damage cause by water line breaking on the toliet. USAA is not recoginizing some damages and acusing us of of being dishonest to inflate our claim. We have provided all information,pictures letter and USSA is still dening our additional claim. Also USAA is canceling our Homeowners and Auto policy. Other information is avaiable upon request

Jennie of Oakton, VA June 11, 2003

I made an inquiry to USAA in 1997 concerning potential water damage in my home. This inquirey apparently was filed as a claim and now as a result I am unable to get insurance for a new home. I never made a claim or recived any money which would suggest a claim. I have been told by other insurace angencies that it will be off my record as of July 13, 2003. Unfortunately this does not help my current situation. I am in the process of buying a new home and can not get anyone to cover me therfore I can not settle on a home. Is there anything that can be done to help me?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |