Complain about a product or service

AOL Broadband

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

CJ of Nashville TN (9/24/03):
I called to have my account canceled after receiving a DSL which I was told was free and they charged me $110. The lady I spoke to said she would give me 3 free months of AOL and credit me for the $110 and I had til October to cancel before I would be charged my regular $23.90.

On September 18th I called to cancel my account because I had found another company and hadn’t used AOL in a month. I first spoke with Kevin, he told me he couldn’t cancel my account cause the systems were down. I asked to be transferred to a supervisor…anyway long story short, I was transferred back to Kevin after specking with a supervisor and WOW systems were back up and I was able to cancel that day (Sept 18). I was also told I would not be charged and Kevin gave me a cancellation number.

On Sept 22nd I was charge directly from my checking account $23.90. I called Sep, 24th and spoke with Tony who put me on hold only to hang up on me. I called back and spoke with Tara who tried to find her supervisor but he was busy so she also put me on hold to direct me to the billing department, and she hung up. I called back and talked with Sean, he put me on hold and I talked with Clara the supervisor. Clara informed me with MUCH ATTITUDE that I was not listening to her (she wouldn’t let me speak). She said unless I had an email to prove I had 3 free months I was not getting my money back and she also told me if I slandered AOL I would be sued.

Back to the top |