AOL Reviews

After being a customer for over 40 years I could not log on. They send me on code on my phone and it does not open my account. I had to reset all my email contacts when possible. It make it impossible receive billing information. I switched to Gmail and wish I had made the move earlier. Gmail is easy to log onto and simple to operate. When I called the AOL customer service listed online I was told that their service would not be free of charge.

Kept on phone long time, kept on trying to prove I am who I say to get my account back to use, moved, lost password. Getting account back to no avail, guy sounded like was from India, wasn't sure if conversation was real, waste of time, 30yrs wasted with AOL, the new PlayStation, the way they treat customers, users. I hope they completely go out of business as I do for playstation. When users don't matter anymore, it's time to go. Bye bye. Anyone who pays for AOL needs their head examined. Good luck aol, when customers stop mattering, then the need for you will cease to matter in time. Good luck

I called to have my plan lowered and in less than a month I got an email it was going to 14.99. Explained my situation and they said they could do nothing. They said I had a bal of 19 something. They have always done an auto draft and why it was not taken out and what months is it for I have not a clue. They were to adjust the bal and never did. I have been with them 20 to 25 years and haven't never been treated or disrespected as I have. Also tried calling back today and they are wanting me to send a copy of my driver's license to them before they will even talk to me now and I just talked to them 4 days ago and was never asked that and I flat refused to give him any form of my ID. Something needs to be done.

AOL fraud magnified by blocking emails and filling spam folder with such foul discriminatory pornographic sexual explicit language daily.. There was no resource to stop it. I had to call the technical service rep whom I paid fifty dollars before I could get a resolution!!!! A made up bill of years ago tech call and a 29 dollar bill.... Which was to be one time but I receive a email that it is a monthly subscription. To add insult to injury they had removed bank legal professional emails!!!! I had no idea except I called bank and electric co which emails had been removed.

AOL has to be running a scam. They logged me out of my account randomly, and I tried to retrieve my password which should have worked since I have a backup email and phone number linked to the account, but it would not work. It kept putting me in a loop. I called support, and after 40 minutes on the phone trying to figure it out, the person finally suggested I pay for the monthly plan so I can get "better" support. As I was mid-sentence saying this is not a consumer issue, this is an AOL issue, she hung up on me. It seems like they are purposely locking people out of their accounts so they will pay the monthly subscription. AOL was my first ever email account back in the early 2000's, so this is so disappointing.

They locked my account and I can't access it anymore even though I had this email address for 19 years. I have recovery options linked to the account and they still won't let me change my password without paying for a subscription. I will never use AOL again.

I was a customer 57 years. I needed my AOL email password. I am older and they tried to help me. I spent 30 years in the Banking industry. If what they call help actually works I would be surprised. My fault I guess. Now I won't get many emails. AOL would not help. By the reviews I read it appears that is the way aol calls help. Pathetic.

My 40 plus years using the same AOL email account, in the email the advertisers block at the top of the page had a larger box that you can click on it read as Kelly Massey Ad Columbus: New Senior Benefits Many Miss all I did was roll the mouse pointer down the email list is it opened a trojan malware, I have Norton called them and they said this is common with AOL, Yahoo, MSN and that I needed to call AOL, so I did got the famous out of the US cheap customer service the one you can't understand, I told them that what happened and that I could not get back into my email account. They wanted me to sign up for a monthly contract just to fix what should not have happened if they ran security. Bottom line I trashed aohell and not going back.

Absolutely horrible experience dealing with AOL customer service personnel. My home personal computer crashed, and my browser had to be reset so I lost my access to my AOL email account as it would not recognize my sign in attempts by constantly replying, "Is this really you?" after repeated sign in attempts. I contacted AOL customer service through the phone numbers they provide only to speak with people with heavy ** accents who would not assist me without verification by me scanning a copy of the front and back of my driver's license and then I had to take a selfie of myself which I reluctantly did only to be told that their system would not accept my driver's license and selfie photo after two attempts. As a result, AOL tech support would not assist me at all in accessing my AOL email account that I have had for over 20 years. It was a truly horrible experience that ruined my whole weekend.

If I could give AOL less than one, I would. There are constant ads to upgrade to ad-less yet AOL allows some of the vilest comments from left leaning terrorists yet anyone who is not falling over the edge left and uses any common sense as logic gets their comments censored. AOL should be taken out of the game as they have had their day and was not that great even when they were at their prime. The most frustrating thing is they speak about a review process but you can never get it. At least MSN has one and once you figure it out, you can appeal.

For almost a year I have been unable to access my AOL user account and I don't know why. When asking for help in resetting my password, the representatives repeatedly place me on hold and return several minutes later, with some excuse I don't understand. When I ask another question, they again place me on hold, saying they will return shortly. When I am connected again, another person takes my call and asks me the same questions I have already answered. Why? This happens every time I ask for help from AOL. Whether I need help with a username or a password, I am placed on hold for several minutes, then someone picks up my call and asks me to give, again, the same information I have already given. Why? How does this help users? How does AOL attract new customers with such indifference and unhelpful attitudes?

AOL is taking away freedom of speech. If you talk about politics and they don't like what you hear they will not let you comment anymore. These control practices to control the narrative are against free speech. You don't pick and choose what you want to publish or pick the people that can publish. That is an authoritarian and we live in a free world with free speech and free will.

I think AOL is running a scam. Both my accounts had password problems today, requiring buying tech services. Password retrieve doesn't work, no text messages from aol so, conclusion, they want you to buy tech services at $16 per month.

Aol/Yahoo offers mail filters per their contract. None of the work and CS will not respond, nor will Corp big-wigs. I still have to go through my spam because occasionally a legit email makes it to spam. Also there are more phishing scams not be blocked by AOL. I am a paid subscriber but my wife refuses to step up to Gmail.

I has been a user of AOL since the 1980s, but since a company name Open Web started monitoring the conversations of the AOL Community platform, the restrictions of my comments without a legit reason is making me doubt about AOL safety safeguards. Until recently, AOL offer an appeal options for rejected comments, but Open Web has removed that option, and arbitrary rejects all my comments.

Worst customer service I've ever experienced, sparky remarks, foreign call centers, tons of attitudes and I'm still locked out of my email after having to buy their premium membership which is a scam.

Complete morons. Act as they are the ones in control and they can order you around. Rude. Speak extremely broken English. After several calls I finally just gave up on an email account I’ve had a dozen years and went with another platform. Will never use again. Can’t believe that they wanted me to pay for a subscription just to fix my may that I hadn’t been able to access for months. Bunch of stupid towelheads.

If there were a "zero-star option," I would give it. Literally overnight, I couldn't sign into my email. "Incorrect password" error, despite the fact I was using the same password I'd used for months (if not years). I tried the "change password" option using both my phone and alternate email address to verify my identity, but neither method worked. Eventually, I was completely locked out.

An email went missing. It was flagged and saved. Called support and in order to get assistance, you need a paid subscription and even then, they can only go back seven days to restore anything missing. Even though you didn’t delete it- a paid subscription to get help. Thirty years as a user and it’s literally the first time I needed help to recover an email that disappeared.

Daily fake-news garbage daily on this site. Go away like the rest of the mainstream media. I simply want to log in to my email, not be subjected to your left leaning pathetic attempt to misreport the actual stories.

AOL had a wrong phone number for me. I made 8 phone calls and wasted about 14 hours of my time to get my correct phone # to my account. They will only verify that it is you calling by you scanning your driver's license and face to a software program to compare. We did this 4 times and their software wouldn't verity that I was the same person on the driver's license and I was told to call back in 10 DAYS. They have no other way to verify that you are the person with the account. I pay a monthly fee to them for tech support. Totally incompetent in not having an alternative way for customer verification. Asked to speak to someone in the USA and they said they couldn't do it. Who owns this company? Who is the customer here? I am changing to a different carrier.

First time I called I was assured problem could be resolved without tech level. That turned out to be false - So I chose to live with the issue. But a moment after that the representative quickly began to nag me relentlessly to buy something I did not want. However the next time I called Only because I needed to inform AOL of my new phone number. That's very important to have the correct phone number with any email account. Now, you would think there wouldn't be a charge for an updated number, wrong, she would not do it. I had to purchase a plan, meaning I was coerced into buying something I didn't want. Sadly, everything I wrote is the truth.

What has happened with AOL mail lately... I am flooded with spam. It looks like they have turned the spam filter off all of a sudden in the last two weeks. This service used to filter out almost all spam.

You suck, you heart my **, you do not do the right thing. Too much power, you need to be regulated. When I need you, you're not there for me, it's time you get canceled like you do me. It's not worth taking time to work with you.

This is absolutely the worst company to deal with. I have been trying to get into my account for over a year and the only way you all are able to do anything is by having me pay for a service I do not need! That is absolutely ridiculous and deplorable. I can't get into my account because I had to change my old number and for some odd reason my backup email hasn't been saved, so I can't even have a code go to another email address for me to be able to log into the account that way. SIXTEEN dollars just to be able to have access to my account again is deplorable. I pray that you all do better by those of us that have had an account with you for almost 20 years. This is by far the worst customer service that I have ever had from a company, and that says a lot seeing that I live in Miami where everyone is trying to scam you for things.

I have a new cell number so I went to AOL sign on to get into my account to change my phone number. I type my email address for the verification code to be email. The system defaults from my email address to the old phone number on my account that I am trying to get logged in to update. Talk with a live AOL rep. She tells me she would have give my call to tech to get my information updated. Well they charge you to talk with tech. She tells me there is a one time premium. I asked how much is the premium. She tells me she can only tell me once I have talked with tech. WHAT?!

I've been an AOL email user for a number of years. The service used to be a pleasure to use. Since the on start of two step verification, it has been disappointing. Why should faithful users of AOL have to pay to speak to a representative when you're locked out of your account? I was locked out of my account due to too many attempts with a password. You get timed out when trying to even enter a correct code. They have you take a picture of your driver's license to verify your identity. Even that is a failure. It seems like a money grab to me to have persons that are locked off their accounts pay for login services. I'm still locked out.

I have had this account for 20+ years. I am 30. My ex-stepdad created this account for me back when I was in like 4th or 5th grade. Now because I cannot remember my password and I no longer have access to the phone number on file they won’t help me. I tried to get in on my own a few times today and when I would call I kept getting their automated system. I am beyond frustrated with this. DO BETTER!!

Locked my wife out of her email account when she didn't sign up for multi-factor authentication, their automated recovery system didn't work to reset the password, now they want to EXTORT money out of us to unlock her account or wait 24 hours. This is completely unacceptable.

AOL Mail is dishonest. I have been with them for over 30 years. I was disconnected twice. The same issue keep reoccurring. I lost all my kids' pictures and videos that I had saved for the past years. I hate you. I paid for a plan last year for things like not to happen and now I lost a lot more. I am angry. I lost all of my kids' memories.

Had AOL for years. Locked out of account. Family member created it for me over 25+ years ago. Took almost 2 weeks to get someone on the phone from 'customer service". Would not help - exceptionally rude representative. When I finally hear from the 'concierge-help' from AOL. They want a copy of trust, will, drivers license, etc. The creator has been dead for years. Died penniless, on Medicaid, had nothing to warrant a will and/or trust. I live across the country and am not going to get a court order. The phone number on file is older than the AOL account but never get a text giving me the 'special code' to reset password. And received nothing through the additional email for getting this type of item. AOL is the worst customer experience I have ever had in my 60+ years on this earth. HORRIBLE.

AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.

They locked me out of my account and won’t let me back in. They sent me a link to verify who I am by scanning my driver's license and taking a picture of myself. That wasn’t enough to verify cause the address is different. They said a supervisor would call me back and that never happened. The calls are in the Philippines and I was on hold over an hour. A poorly run company. Do not use them.

Aol Mail SUCKS Big time FOR FREE ACCOUNTS. They won't help you get back into you account UNLESS YOU PAY FOR IT. BIG SCAMMERS. Been with them from beginning? Has now become the very worst email account EVER!!!

The outage has been a problem with email so you can't speak with anyone to help you. For a tech company the support center is terrible. Why they can't reverse the problem is crazy. Been waiting hours on the phone.

Echoing Bernice of Bayside, NY. I am locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. My accounts is 30 years old. AOL is basically I telling me I must purchase a membership plan in order to unlock my account. In a sense my account is being hostage.

Like many others on here, I too got locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. I made this email when I was in jr high school---25 years ago. And I was willing to pay them but after them getting so much into My personal life with sending my license over to them, (which my last name has changed as well since I got married) they said "sorry we can't verify you and we can't help you". All of this over some email account??? Are they joking???

AOL refuses to help customers with their free email account unless you pay for a subscription service which is absolutely absurd. I tried to help my grandfather access his email account, after receiving a new phone number, and could not access it because the verification code was sent to his inactive number. Since this is the only way you can log in to your email, I called the customer support line thinking that it should be an easy fix. I was very much mistaken. They require text message identity verification, which is impossible when a senior citizen does not have a cell phone. They have absolutely no alternatives to this and forced me to give my own personal cell number to verify his identity.