Complain about a product or service

AOL - Hard to Cancel

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

It's been said that canceling AOL is harder than eradicating the common cold. It seems that AOL wants to be your Internet-service-for-life.

Gne of Ft. Walton Bch., FL November 20, 2007

Gene of Ft. Walton Bch. FL (11/20/07)
Some time in Dec. 2005 I tried to cancel AOL services, but had difficult time doing so. Finally they convinced me that I could use certain AOL services for 10.95, and if I did not want it I could cancel anytime. They continued to charge me 15.95, and I literally had to fight with my bank to cancel the authorization. We have not used AOL services as we no longer had land line. We bo longer required AOL services; our children graduated and are using other sources. We recall calling cancellation in May '06, Dec '06, and again June '06.

They still insist on charging 15.95 when I have a letter confirming that they were to charge 10.95. That is another reason that I wanted to Cancel AOL SERVICES. I am now receiving collection notices for 15.95 until June 2007. I would like my refund and an apology for trying to make the unwarranted and illegal collection by OSI Recovery Solutions, Inc., 800-862-1707.

George of Durham, NC November 20, 2007

George of Durham NC (11/20/07)
I canceled my AOL account in May '07. They sent letters trying to collect for 3 months. No help when dealing with AOL; they have no records of account being closed.

They sending bills of 77.70; this might affect my 800 credit score. 

Kay of Union City, GA November 18, 2007

Kay of Union City GA (11/18/07)
I got an AOL account for my mother's computer and charged it to my credit card. This happened more than two years ago. My mother's computer died during the week we got the AOL account so my mother never got to use AOL. Since then I have been trying to cancel the account. I have called AOL so many times and been told this account has been canceled. However, as of October 28, 2007 my credit card is still being charged the 17.95 that was supposed to have been stopped. It seems for a few months they stopped charging my account and now the charge is back.

The AOL charge is accruing interest on my credit card and they have literally been stealing this money from me. The stress and strain of trying to get this canceled and never being able to get it done is causing me untold grief and frustration.

Tony of Hamilton, OTHER November 14, 2007

Tony of Hamilton OTHER (11/14/07)
i canceled my aol service june 29th they persuaded me to stay gave me 1 free month to try a 9.95 service i did not use this service or ever log on again but they continued to bill me 24.38 per month until now. i am trying to get back the year plus they billed me for nothing but they could care less.

they billed me for 15 or so months 365 when there was no activity on the account.

William of Matawan, NJ November 13, 2007

William of Matawan NJ (11/13/07)
I canceled my account with AOL. They would not cancel my email,however. They have given me a free email account (the same as if I am a paying member) which I do not wish to have. I want that email account to be disassociated from me. I have a new email account and service. I understand that someone might believe that AOL is doing me a favor. I however have different opinion. 

I no longer use the service and will not go to the AOL site, free or otherwise. I am being held hostage to bolster the ad sales potential of a company I no longer wish to use. I do feel like this is fraud. The AOL business model is unfriendly to the consumer and defeats the flow of fair trade and business ethics. I wonder how many people would continue to maintain free AOL accounts if they knew they could not permanently get rid of them? AOL is unfairly profiting from my former membership.

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