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AOL - Hard to Cancel

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

It's been said that canceling AOL is harder than eradicating the common cold. It seems that AOL wants to be your Internet-service-for-life.

Shanyn of Oceanside, CA November 13, 2007

Shanyn of Oceanside CA (11/13/07)
I canceled AOL on two different occasions. The first was July 16, but AOL continued to withdraw 24.95 from my debit card account. I then canceled again on Sept. 18 and changed my card number. AOL has now sent me a bill for October even though I have attempted to end services for three months. When I contact AOL the recording says I do not have live customer support services so I cannot speak to a customer service representative.

When I got a collection notice with a working number, the agents tell me they bill a month in advance. The last withdrawal from my account was on 917/07 which should pay for October, but somehow AOL says the payment is for services I did not pay in September. AOL continues to state I owe them money when I can clearly prove I do not; but no one wants to handle my complaint competently.

I am out 74.85 plus the time spent trying to reason with these jokers.

Bedelia of San Jose, CA November 6, 2007

Bedelia of San Jose, CA (11/06/07)
For 1 year AOL took out 23.99 monthly out of my account.  I never noticed but when I contacted my bank they said, "Good luck in canceling your AOL. They're terrible to work with."

They immediately put a stop to the charge but I was out 287.88 that AOL refused to refund to me.

Merijean of Indian Harbour Beach,, FL November 5, 2007

Merijean of Indian Harbour Beach, FL (11/05/07)
I canceled AOL in June 2007 and went to another internet provider. AOL did cancel my account as I checked it. All of a sudden in September, I received a paper bill from AOL claiming I owed 77.70. When I called, they were rude and told me my excuse was not valid as to why I canceled this account. Therefore, they said they will send this to collections and hung up.

I am still trying to resolve this account with no end in sight.

Juan of Boise, ID November 3, 2007

Juan of Boise ID (11/03/07)
I was stupid and stuck in a free AOL cd for a free trial. I was investigating their offer. I had previously signed up for a very short period in 2003. I canceled fairly quickly because it was a horrendous service. Now, I hadn't reviewed my checking account statements. I got zero notice from AOL that I signed up for anything, never once used their service, and I get a notice this week that they were not able to withdraw money from my account. I was livid at this technological theft. Of coarse I'm gong through hell trying to cancel. After all this time they can still rip people off.

My checking account is overdrawn, my phone bill increased, my time wasted, and I've been on the phone going round and round with AOL. Can't anyone help.? This is crime against consumers.

Valerie of Knoxville, TN October 30, 2007

Valerie of Knoxville, TN (10/30/07)
After subscribing to American Online for several years, my family decided to switch to Comcast for our internet service. I have repeatedly called AOL to cancel our service with them and have never been successful in doing so. I have called several different numbers, often being kept on hold for up to an hour.

Our last attempt to cancel was a few weeks ago. Today I received another bill stating I owed them 77.70 which was due IMMEDIATELY. Upon called the 1-866-859-0176 Member Services number, I was told that our last attempt was unsuccessful because "it had not be validated prior to the end of the call"!!

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