Complain about a product or service

AOL - Hard to Cancel

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

It's been said that canceling AOL is harder than eradicating the common cold. It seems that AOL wants to be your Internet-service-for-life.

Aster of San Diego, CA October 29, 2007

Aster of San Diego CA (10/29/07)
I am still being charged by AOL/Time Warner 25.90 per month for service that I canceled in February, 2005. I have changed my credit card more than 3 times to keep from getting billed, and AOL/Time Warner continues to track down the new card and charges me. I have called their Billing Department many times and have been routed, rerouted and hung up on too many times to count. I have written to the Better Business Bureau and now am writing to you for help. Please help.

So far this has cost me 854.70 for 33 months of unauthorized charges, and I will probably get charged another 25.90 next month.

Christina of El Cajon, CA October 28, 2007

Christina of El Cajon CA (10/28/07)
I canceled my AOL account in May 2005 but have just found out that they continued to bill my debit card for services. I have contacted my bank to halt the fraudulent charges and will contact AOL to seek restitution....I am furious with myself for not catching this sooner, but even more so with a degenerate company that continues to cash in on an account that has long since been canceled.

Best guess estimate is that AOL owes me in the neighborhood of 700.

Frank of Los Angeles, CA October 26, 2007

Frank of Los Angeles CA (10/26/07)
Despite verbally canceling an AOL account on more than one occasion, AOL continued to bill me monthly. Each attempt to cancel the account involved an extended, time-consuming process of a long sequence of automated telephone prompts followed by even longer waits on hold. At one time I waited over 30 minutes on hold before hanging up. After informing the bank to stop payments, AOL followed suit by reporting to a collection agency. I'm willing to just pay the 50 to extricate this AOL parasite, although I am fairly certain this is part of their strategy. Would like to warn future potential customers to avoid AOL if they would like to avoid this annoying scenario.

It is the principle of their business practice that angers me. They apparently did not allow me to terminate my account so they could continue to bill me.

Jeffery of Suwanee, GA October 22, 2007

Jeffery of Suwanee GA (10/22/07)
I have been trying to get unauthorized AOL charges canceled and off my credit card. I am not, nor have I ever, subscribed to AOL Service and did not request or authorize them to charge my credit card.

I have been billed 25.90 monthly since February 2007. I want AOL to cease charging my account and to reimburse me for the unauthorized charges to my account.

Leslie of St Ann, MO October 22, 2007

Leslie of St Ann MO (10/22/07)
I signed up for FREE AOL. I couldn't get it to work so canceled 16 minutes later. I was then billed 25.90 twice. This happened in June '07 and have yet to be refunded this amount, even after numerous calls to AOL.

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