Complain about a product or service

AOL - Hard to Cancel

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

It's been said that canceling AOL is harder than eradicating the common cold. It seems that AOL wants to be your Internet-service-for-life.

Ron of Brevard, NC October 12, 2007

Ron of Brevard, NC (10/12/07)
AOL shut down my "blackvoices" e-mail service when they acquired it.  As a result, I can't get to my address book to retrieve my e-mails and messages.  I had been a customer with blackvoices e-mail for over 5 years and during those years I communicated via e-mail with several customers.  I have tried and tried to contact AOL but they will not respond to my e-mail or telephone calls.

AOL caused me to lose most of my customers.

Eva of Anaheim, CA October 10, 2007

Eva Rivas of Anaheim CA (10/10/07)
AOL fraudulently was taking money out of my checking account after I was promised and sent a letter confirming confirmation that it was cancelled.

It caused a lot of frustration , over draft and hardship on me and my family.and stress and a lot of my hard earned money to be just taken away and that according to them is legal, I think they are bunch of crooks and take advantage of good people and hope one day they get what is coming to them and get out of business for their fraudenlent ways of getting illegal money from customers!!!!

Peter of Loveland, CO October 8, 2007

Peter of Loveland CO (10/08/07)
I cancelled my AOL account on September 25, 2007 a t9:35pm EDT and received a confirmation via email from AOL Account Billing Details Account. . I was told by the AOL representative that I would receive a refund and that I would no longer be billed. I have NOT received a refund and my checking account is still being billed. I have called to complain numerous times and have been assured that the problem would be fixed. I just called and asked to speak to a supervisor but never was able to get ahold of one. The representative told me that it would take 2-3 billing cycles for this to be taken care of. I have written numerous emails to AOL Billing as well as their Legal department but they have not responded. When I reach a customer service agent I can tell they are reading from a script. My complaint is not with the customer service representatives themselves as i know they have a difficult job. My complaint is with AOL's business practices. I understand that they have promised to make their billing practices more transparent but this has not been my experience. I feel extremely frustrated that all the cards seem to be stacked in AOL's favor. They have the use of my money for several months. Even though they might eventually refund, these funds will be unavailable to me until that happens. In addition, AOL stands to profit big time from the interest they make by being able to 'borrow' that money from me and thousands of other consumers. I would be very happy to be contacted by an attorney in this matter.

Besides the fact that I do not have access to my money my blood pressure goes through the roof every time I try to resolve this matter with America Online. It takes me several munites to get through to a live representative, and I often hang up in frustration. If I DO succeed in talking to someone it appears to be a complete waste of my valuable time.

Madeleine of Santa Rosa, CA October 6, 2007

Madeleine of Santa Rosa CA (10/06/07)
i loaded the 90-day free trial cd, and before a month was even over AOL charged my checking account 3 times.

By AOL charging my checking account 3 times it made my account become overdrawn. Now for each day being over drawn the bank adds on fees. it is well over 116 now. i called AOL, and they said they would credit my account those 3 charges they charged my checking account. It has been almost a month and no credit yet. Now I'm overdrawn at the bank and cannot use my checking account.

Nancy of Mt Airy, NC October 6, 2007

Nancy of Mt Airy NC (10/06/07)
After my free AOL trial, they kept billing me, even after I cancelled.  They don't show records of any times of me calling them or E-mailing them to cancel my so-called "account".  They won't cancel my account no matter what I door say.  The bill keeps getting bigger and has gone on my credit now for non-payment.

My credit has a bad mark on it now.  I'm out of work due to an injury and can't pay this fake bill.

Back to the top |