Complain about a product or service

AOL - "Free" Hours

Diana of Oroville CA (02/13/08)
I received a charge on my credit card out of the blue for 29.95 for AOL services. I contacted credit card company as unauthorized charge so it was taken off, but now I received a bill for outstanding balance. I contacted AOL, as the only time I had an account with them was when it was free with the new computer; and we had to use them to access the internet to set up an ISP account with a server of our choice. The representative on the phone asked if I had ever called to cancel service. Well, no, but I was not notified of charges either, until it appeared about two years after our purchase of the new computer. The representative, Judy, had to talk to her supervisor. My account was terminated effective 1/31/08, but I STILL OWED THE 29.95. I opted to get an address to mail a check because I did not want them authorized to use my VISA account.

Due to the fact that I don't want onerous points as to unpaid accounts, I'm being forced to pay an account balance of 29.95 for an account I have never used except to set up my computer when the service was deemed as free.

Renee of Brisbane, CA January 31, 2008

Renee of Brisbane CA (01/31/08)
AOL would not issue a refund for an unused account (they could tell that the account had been inactive for 3 months). They tried to tell me that if they gave a refund to everyone that asked for it that they would go out of business! Then they tried to get me to sign up for their 9.99 dial-up account and I asked them why was I being charged 25.90 for the dial-up?!

It's not an option when signing up for the free service. Of course it's not. Why have someone pay only 9.99 when you can be sneaky and get them to pay 25.90! AOL is horrible.

Anthony of Levittown, NY January 19, 2008

Anthony of Levittown NY (01/19/08)
I had AOL for a 6-month free trail. I canceled them on 10/2/07. They said that it would take effect on 10/21/07. I have an email from them canceling the account and changing it to a free account because I have Optimum Online. AOL has continued to charge my credit card for the last 4 months. After repeated attempts to contact them via telephone, with only to have dealt with many disconnected phone calls, I feel that I have no choice but to file a complaint before it gets out of hand.

Mike of Twin Lake, MI January 13, 2008

Mike of Twin Lake, MI (01/13/08)
I am being charged over 300 for what they say was an account opened on a computer with their trial software. I have never used AOL and have been an Earthlink customer for years. These charges are showing up on my Verizon phone bill.

I did get a new computer a year ago but am not aware of anyone in the household signing up for their service and know that the service has not ever been used. I have also deleted their software off my computer.

D.a. of Wadsworth, OH January 2, 2008

D.a. of Wadsworth OH (01/02/08)
I downloaded the new version of AOL, and I hate the ads and all the business around the email site and everywhere. I also could get a background to add to my email, and that's gone. How do I get the old version back?

Brandie of Ashford, WV December 17, 2007

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