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AOL - Unauthorized Charges |
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sumaiyah of Grapeview, WA December 31, 2009 Received a call that stated I owed money on a past due account. They stated they were "Liberty Collections" but later admitted was AOL. Rep stated that the account was closed but was closed to soon during a billing cycle to count and their policy stated can only cancel within 24 hours before charging the card. I cancelled this account and with my bank they reversed the charges. I thought this was closed. Now 3 years later they want more money or they are threatening me to ruin my credit. Rep cursed at me and yelled at me to pay now or else. I stated this account is closed. They agreed but have this policy to state that although I closed it, I should have sent something in writing too. I think they are just trying to get more money. I want the calls to stop. I cancelled this account years ago, paid the balance and I am not going to keep paying them. This is ridiculous. sHERRY of atlanta, GA December 30, 2009 aol has gone into my bank account and helped themselves to a great deal of my money. i finally figured out what was going on after internet banking, i closed my account with them in 2002 and also closed the credit card they were billing. i guess they got my bank account number from paypal. anyways, i would love to cancel my memebership, without being hung up on. Emanuel of Orlando, FL December 14, 2009 I had a paid AOL act for past 15+yrs - I recently requested change to free AOL acct & rcvd confirmation from AOL in regards. I am still being charged for monthly paid acct despite my attempts to clear this via AOL customer service reps several times via phone, email and online live chat = to no avail! I'm being charged for a FREE service? Claire of West Palm Beach, FL December 11, 2009 Although I have a free AOL account, I have been charged 11.95 a month since April. I have talked to my credit card company and they are trying to have the charges reversed but they say they can only do that for the past 3 months. How do I get AOL to stop, other than changing my credit card? I would cancel it completely but I can't get my addresses off of AOL and I've used this email address for my business for many years. Do you have a phone number that would connect me to a live person? I realize that may not help either. Catherine of rome, NY November 17, 2009 Reset access phone #'s on my computer,One city-Oneida which two towns over is considered long distance.Aol reuses to help rectifying to Verizon bill.Verizon charged me by the minute when the Oneida # was used. stephanie of chesnee, SC October 18, 2009 When I bought my Dell computer,it came w/a Risk Free 6 mth.trial.Two days later on aug.17th Aol charged me for 25.95.I called them and told them to cancel I thought this was a risk free trial.The lady told me I would be credited in 2~3 billing cycles but,if I cancelled my account totally I would not get my refund.So,next I went to the free Aol but,you can't actually get online w/that so,I went to the 9.99 plan.In Sept. I called them back on the 17th to check on my refund.The man I talked w/assured me I would get my credit the following month. It's Oct. Aol has took another charge out.I called them and told them what I was told last month,he said I would get the credit next month for sure.I am angry b/c I was told I would not be charged this month so,I did not put the money in the bank for this charge.Had i had known I would have.So,I want to speak to the manager,I am put on hold for a few mins.He tells me the manager is on the phone,I say I will wait. A few mins. later a man gets on claiming to be the manager,I don't think it was He informs me that b/c I stayed w/Aol my refund will be consideered void.I have called them numerouus times before then and everyone assured me I would get my credit if this was true I would have went w/another company in the beginning.I stayed w/them to get my money back or atleast acredit.I want my money.It's not right for companies to be able to change the rules as they go to suit them.Someone should be accountable for lying to me.This is wrong.I think they were wantting me then to say I cancel so then legally they wouldn't be responsible.I am not stupid I know what I was told. Eduard of Limerick, PA October 16, 2009 I sign in in FREE(unlimited) AOL account and my webmail was empty?! I call them and they said that I have to pay in order to have my e-mail back. Nobody mentioned while I open first time the account that I need to pay after a period of time. Is this blackmail, extorsion or legal theft?! I had important personal information. If something will happening with my personal important informations I WILL SUE THEM. Don of houston, TX October 13, 2009 They double billed me one month, would not correct the billing error. I was not under contract for a specific plan rather on a bill by month. I canceled the debit card they were accessing and my service from them was shut off on the first day of the month they could not draw their fee. They have continued to send collection letters and threatening to turn my account over to a collection agency and report my account to credit reporting agencies. I wrote on two occasions to stop the harrassment but it continued. I have since filed a complaint with the Texas Attorney General's office outlining their business practices and groundless threats. howie of massapequa park, NY August 23, 2009 for quite a few years i had aol service 9.94 .all of a sudden i got another service. i thought the price of aol went up it did not.they added a nother service.tha i knew nothing about.and that service is also 9.94.i called aol and they told me that they could not do it.they said i would have to do it on line .(1) there is know web site (2)their is now phone number.i made my bank aware of it. i want to cancel it they keep billing me . can you please help me.i don't know what else to do. Sandy of Boynton Beach, FL August 19, 2009 Called AOL to change my address and my phone number, they told me that my monthly charge from 9.99 went up to 11.99 a month I told them without notice I will not pay for that. I said I want to cancel my paying acount after 15 years paying then and 90% are getting it free. I wanted to cancel and they were trying to sell me all different plans and I kept saying cancel they kept on going not hearing what I had to say. I hung up and called back and they said to keep what you have I will give it to you for 4.99, I said no, I want to cancel and wanted free AOL mail they finally said yes. I had to call them back four times. 1. its was not cleared on there end for me to get into my mail. 2. I checked it it was fine and then an hour later it did'nt work again. 3. Called again it was in INDIA not US. could not get my mail. They told me they would fix it and they did. And now it's back not working again. If you do not have a paying account they will hang up on you. Advertisement
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