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Art of Burke VA (10/05/08)
AOL Request to view itemized AOL monthly bill...
No way to see monthly bill... suspect overbilling...for the past 5 years... Impossible to get satatement.
Rose of Henderson NV (10/01/08)
I was going over my banking statement because I called to cancel my membership before I was billed again, when I saw that I was billed on 9-2-2008 foe 25.90 and I was also billed on 9-30-2008 for 25.90 again. now that caused me to be overdrawn at my bank. Aol said that my refund could take over a month, How can they over bill and get away with it.
when they billed me the second time it caused me to be overdrawn, also I had stopped my membership on saturday, before I got billed again, They are just down right stealing from people, now they want to give me free membership for life, what are they trying to get away with.
Gwendolyn of Kansas City MO (09/29/08)
they had stopped charging my bank for a while then all of a sudden they started again they stopped in 2005 and started back in 2008 aol is charging my bank account $25.90 a month
i had canceled back in 2005 befor the 90 day free trial was up i called the number on the package
Alvis of New York NY (09/17/08)
I had a block on my credit card aol continued to charge my account without restoring service for 4 months and refuse to give credit for payments they received.
Money I can't afford to give away. I have been avoiding making any charges to my account in order to pay it off my bill. With the state of the economy I can't afford to pay someone for service I was unable to use.
Glenda of Davenport FL (09/16/08)
I received a charge on my credit card from AOL on 9/9/08 for $51.80. I do not have a account with AOL nor will I ever get one. I called to explained to them that I don't have an account them and for them to put the $51.80 back on my card. I finally got through to a agent that proceed to agrue with me and tell me they could not give me a credit back.
I ask her do you have any information stating that I have a account with you she replied No. I then told her I'm telling you now that I didn't authorize you to charge my card for anything and that no one else has access to my card. She told me that they would send me something in the mail and it would take me 30 days to get my money back if they found it was a error. I said to her your telling me that it will take you 30 days to give me my money that I didn't authorize you to take in the first place and that I'm telling you now it's a error.
I explained to her I'm a single mother of two little girls and that $51.80 may not mean anything to them but does she know how many meals that is for me and daughters. It was awful and I still haven't recieved my money back. I wish that a lawyer would take my case and let me sue them for as much I could for this inconvience. I'm a victim and they are treating me like the accused. AOL need to be STOP!
Henry of New Britain CT (09/13/08)
On January 2008 my son moved out to other state so i closed his AOL account via mail to the florida office. every month since january they have been directly billing my checking account twice for $16.96 plus costing me another #35.00 each on overdraft charges for there billing me for account i closed in january 2008. yesterdays bank statement read they billed me for $54.95 for what? so each month they cost me $16.95 + $35.oo bank overdraft fees. so $51.95 each month for an AOL account i closed seven months ago in january.
my bank said it is closing my account cause od AOL. i have written AOL twice a month on this. no responses. so $35.00 x 2 = $70.00 + $16.95 begg9nning of month plus again $16.95 end of month billing off my checking account. that's $86.95per month AOL charges on my checking. i have all the bank statements to prove it.
Sheryl of Leesberg FL (09/11/08)
AOL is stealing not only my personel information but trying to steal my banking information as well!
AOL is asking for my personal bank information.
Rebecca of Gwent OTHER (09/06/08)
About a year ago i made a final payment to AOL because my computer was broke. The visa I used was not the same as the one that had a monthly direct debit had been set up on. Until now i havent realised that for the lastyear AOL have taken 17.99 a month, unauthorised from my account when i am not even with them. The account (if still open) is unused and i am now with sky.
Economically, AOL have frauduently taken a high amount of money from me and the only reason i found out was when i had to pay charges to my bank for overdrawing.
Carol of Palm Beach Gardens, FL (09/04/08)
I received a letter from the AOL Billing Department threatening to terminate my account if I did not write to them within 24 hours to verify my account. I was out of the country for two weeks and this etter was old when I read it.
Although my address is stilll working, I do not know what to do. [They] provided no telephone number or return address to take care of this matter.
Diane of Miami Gardens FL (08/28/08)
Over billing for this month
Tiffany of Mansfield TX (08/25/08)
For approximatly 1 yr AOL has been making small withdrawl from my bank account listing them as Authorized automatic withdrawls. However the ammount was small enough that I did not notice until I logged on last month and this month. The first withdrawl was for $3.95 and the second withdrawl was for $14.95.
My bank has blocked the access from AOL; however how would I recuperate the almost $230 that were taken? I have never had AOL through my bank. It was always through my husbands.
Linda of Deerfield Beach FL (08/20/08)
For years we have been grossly over-billed by AOL for dial-up service, although we had switched to high-speed access about 3 years previous. At no time were we ever notified, directly and in a clear manner, of the price differential in that the dial-up plan has been $25.90 per month versus the lower rate of $11.99/month for high-speed. Certainly not made aware in any reasonable manner that any normal person would accept as reasonable notice. Expecting us to go to a web site to discover this rate differential, would assume that we even knew of the pricing practice in advance.
I never recall receiving any sort of notice explaining this type of pricing structure. Neither does my mother who shares this account and has been paying for the service. Clearly, if we had, we would have had the sense to request an immediate adjustment rather than over pay for a service that has not been used for years. I am outraged by the service terms that enable a company to charge fees for a service that should have been adjusted years ago.
Assuming consumer knowledge of pricing practices assumes that we were educated and made aware. That never occurred. We have paid at least $500.00 in overages over a period of 3 years, with no way of knowing that there was such an extreme price differential. Clearly we would like some sort of consideration made in response to this matter.
Debra of Parsons KS (08/19/08)
Apparently I have been being billed for an internet service with AOL....after buying a new computer and signing up for trial service 2 and 1/2 years ago. After asking the operator about this...he replied that there was never a request to cancel the service after the trial period. We have never used AOL and I said you can surely see that we have not been logging on or accesssing any account in this timeframe how can I be billed for services not used?>??? He replied that he could only refund for the current month; and gave me an address. I guess I am out around $900.00 dollars for something I have never used...granted silly me for not noticing this charge to my account for so long......but how can they possibly get away with this. I've been paying for services I obviously have not been using!!!
I guess I am out around $900.00 for services I have never used. The representative I spoke with at AOL said I have been being charged for 2 years and 6 months!!!
Robert of Waldwick NJ (08/18/08)
On 8/18/08 I had discover that my credit card was being chared 25.93 for internet services. The only reason I thought some thing was wrong. My wife had me pay our Verizon bill. On our bill it showed internet services that were provided to my home address. This threw up a red flag! I spoke with my wife and to my suprise we have not had AOL for over 4 years.
Why I did not catch this sooner, I simply dont use are computer at home as I work 12 to 13 hours a day and use my computer at work. The Verizon bill is in my wifes name and AOL which was canceled eyars ago was automicaly charged to my credit card. After speaking to my wife wife she had a hard time with the people from AOL and got int a haeted arguement over trying to cancel. That being said, they have been charing me for a service that they do not provide for my home computer. I called my credit card provider to dispute the charges and was told I was not alone with this problem.
I am out about 2000 dollars and have to dispute the charge every month from here on in becauuse my credit card is still active and Capital One Bank claims that they can not stop the automatic billing from AOL. Please help. This is criminal on their part but they are getting away with it. My credit card can only dispute charges dating back 120 days.
Olga of Aurora, CO (08/13/08)
My husband and I recently cancelled our bank account and opened a new one. well two months later i have FOUR different charges from AOL. we stoped the service three houses and six years ago.
I called AOL and spoke with Jen she said that AOL had been charging me for a service i had cancelled long ago. well my banker said he could look up all the charges for past years. when he called me to my suprise AOL had been charging me DOUBLE fees for the years of 04 and 05. I talked to their consumer affairs people and they said to submit a letter and documentation....but this is unreal, how does a big company get away with all this.
George of Florence SC (08/10/08)
Being they use direct debit, unless you moniter it every time they overcharge you. It has happend 4 times since Sept last year. First it was a 16.00 charge because I was using my check acct. They said it would be cheaper using my debit card! Only pay 9.00 a month they said they sent an email. I did not get one,
this week the same thing it went to 12.00 and they said it was to pay for online dial up? They also said they sent an email. I use DSL they are stealing thousands if not more by these sneaky means. Does the consumer have a chance?
Kathy of Pittsburgh PA (08/04/08)
I have been billed for the past 3 years for AOL charges that came directly out of my checking account. I did not register for AOL and have been unsuccessful in getting this stopped. Furthermore, for 2 years the charges were $9.95 then went to $11.95 and hav now jumped to $16.95. I am unable to cancel via the web as they ask for a USERID and I do not have one, since I never signed up. How do I get this stopped and refunded for the unauthorized chages to my checking account?
This has caused financial obligations that I do have and that are authorized to be paid late and incur late fees as well as bank charges. In addition to loss of money from my bank account
Charles of Hemet CA (07/29/08)
In early June the following message appeared on my computer screen: AOL Error Topic of the Error mesage The main.idx database file is damaged. Error: 65-FONL The error body is below To fix the problem, ollow these steps to reinstall your AOL software. I followed the instructions and was then told I had to create a new screen name which I did. The following day wnen I went on line my old screen name came up.
I called AOL and spoke with a man who identified himsel as Nelson After explaining the situation to him he assured me that the account created under the new screen name would be cancelled and no charges would be assesed to my AOL account. He gave me a cancellation number .
My Discover Account has been billed for the additional AOL account that I was assured was cancelled without charge
Robin of Cridersville OH (07/13/08)
I have never used the aol service since I was talked into signing up for it - never able to log on - went with service from a more reliable and hometown service, yet have been charged $25.90 for services I have never received or used. I want to be credited for the unused services and I want it to be credited to my credit card charges ASAP.
Major frustration in trying to contact anyone in trying to resolve this dilema.
Adam of Pinole CA (07/08/08)
America Online has been charging my credit card $25.90 since April 2006. Problem: I've never signed up for AOL. never wanted it, never needed it, as I use high speed cable. Unfortunately I didn't notice the charges until July 2008. I've alerted my credit card company, and they've canceled my account number and I've filed a declaration of unauthorized use with them.
Diane of Alexandria VA (06/29/08)
October 28, 2007 Stupidly signed up for AOL because I could not get onto the internet with my new computer any other way. STATEMENT WAS 90 DAYS FREE but obviously IT WAS NOT I was immediately charged $25.90 every month, beginning November 30, 2007. February 9, 2008 Called AOL (after noticing charges on my bank statement) to cancel AOL. [They] then gave me credit for Feb. March 3, 2008 - Called again and spoke to Kevin Anderson; another cancellation # April 30, 2008.
Called my banks dispute department. I was told that I would have a full refund within 7-10 days. They continue to bill me every month and then immediately issue a credit. I cancelled the credit card that they have on record and I show a credit to my account from AOL. I suggested that they need to enhance communication between departments; upgrade their computerized tracking system; stop trying to make money from everyone and start providing customer service. I will also send a copy to the Better Business Bureau.
Susan of Philadelphia PA (06/27/08)
I have been a member of AOL since 1995. Last year I became unemployed and my credit cards maxed out. I contacted AOL and they allowed me to prepay my account which I have been doing, usually two months at a time. In May 2008 I sent a money order for $55 to be applied to my account which would be more than enough to cover June and July. On June 2, I received an email from AOL stating that they received my payment. On June 25, when I tried to log into AOL, I received a message stating that I must provide a new credit card and that I had a balance due of $24.90. Using a friend's computer I was able to get AOL help desk, as I always have trouble with their customer service on the phone. I was helped by somone name MHI HAIDS who claimed that my payment of $55.00 was received on June 2. My payment was due on June 1, so I was LATE for my June payment.
So therefore the payment was applied to July and August and I still owe for June and cannot access AOL until I pay the $24.30 for June. They are giving me no way to pay that but by credit card which I do not have. Have you ever heard of anything like this. They have $55 of my money but will not use that to credit my June bill as it arrived June 2.
So they have my $55.00 but I cannot access AOL until I give them a credit card to cover for June. WHen they acknowledged my payment on June 2, they never told me it was being applied to July and August. Please help me. It is easiest to contact me by e-mail I can access my AOL email through my friend's computer and I have been doing that daily for the past few days.
This company is demanding another $24.30 before I can access my account and yet they are holding a credit for $55.00. I do not have a permanent full time job and I try to pay AOL at least two months at a time when I have the money. I have always sent the money in at least ten days before it was due. And even so, I am not able to get into my AOL account from my home computer. To get my AOL email, I must go to my friend's computer and log in through the internet explorer. Since I am seeking employment, this is quite a hardship.
Michael of Honolulu HI (06/26/08)
I used AOL years ago, and settle with them when I discontinued there servi ces. Now years later I get a bill saying I owe 71.80. They would not communicate with me vie e-mail, so I called them (phone) months ago but, they were going to find out the problem and get back to me. they did nothing to solve my problem. I asked for my signinture or some kind of proof and they could not give me anything. Now they are saying they will send me to a collection agency.
I am trying very hard to clean up my credit, I payed off all my charge cards medical and other fees. I feel AOL is screwing with me. I don't own them anything.
Carolyn of Hiram GA (06/23/08)
i got a draft from my bank stating aol took money out of my account i did not give them permission to do this
i have now got overdraft fees
Pam of Greene NY (06/22/08)
AOL is auto. upgrading customers to a plan that charges more and offers insurance...however that insurance is not good in NY. Why can AOL get by with this, charging people for something they cannot get. They have been doing it for years.
William of Newburgh IN (06/11/08)
Signed up for a year of aol, 239.40. About a week later decided to go with free aol, already had hi speed cable. Called and canceled snd went with free aol and some enhansments,9. 99 a mo. went for 2 or 3 mo taking out the 9.99 ever mo but never got any of my 239.40. Called and now they tell me I am not elgible for a refund.
Am writing to Billing in Sterling va, filing a complaint form with attorney General off, Indiana and filing a report with visa. They act like we are sheep ready for the sheering!
Other than losing 240.00, none, but isn't that enough?
Sally of San Diego, CA (06/07/08)
If anyone is having a problem with AOL taking charges out of your bank account or credit card since they are impossible to let you talk to a live person here's what I did. I called the 1-800-827-6364 and said I wanted to sign up with a new account. I got a live person in 30 seconds.
After I told her about the $25.90 that was unauthorized by be to be paid to AOL she gave me the Fraud Department Phone# which is 1-800-307-7969. Of course they are closed over the weekend but I found another way to get some attention I sent an email to billing@aol.com. I haven't got a response yet but I did last time within 2 hours. I have to wait until Monday to take this any further but when I do get my $25.90 credited into my account (like they did last time).
I'm changing banks, credit cards so this won't happen again.
Sally of San Diego CA (06/07/08)
I had my first experience of being charged $25.90 on my credit card back in 02/08. After talking to my bank's fraud department they told me my card had been compermised and put a hold on that card and issued me a new card. Getting to a live person at aol was sneaky but it worked. When asked by the telephone promter if I wanted to open an account I said yes. Within 30 seconds I had someone on the line.
That time it all worked out well, Aol credited my bank account for the $25.90 apologized and all was well, until today another charge of $25.90 was taken out of my checking account no credit card was used this time. So I have to go through the same all over again. After this last time is dealt with I'm changing my bank and get all new credit cards just in case some thief found access to my bank information.
Michele of Livermore CA (06/05/08)
Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL. He told me to write a leeter and fax it to them. I told AOL I dont have a fax machine and would not pay due to their error.Their customer Service representatives are extremely unprofessional and not to mention rude. I was told by AOL to give them a credit card number so he could reinstate my service. I explained to him I would never give him any information about myself since he already had it anyway.
At his point I asked to speak to a supervisor and was told I could not ask such a question. He would not help me at all and was being a jerk trying to do anything but connect me to a supervisor. All he had to do was give me the number to the fraud department of AOL. I called AOL fraud department and explained the situation. Another clueless rude representative. He explained they are located in India and again had the nerve to ask me for a credit card number to start a new account. I told him once again the last thing I would ever be doing is giving AOL my information and that I do not do business with poor establishments. He was pushy and rude and basically did not care about the fraudlent bill AOL sent me. All he cared about was getting a credit card number from me.
I am still trying to get confirmation from someone that I am not responsible for this bill.
Michele of Livermore, CA (06/05/08)
Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL.
Their customer Service representatives are extremely unprofessional and not to mention rude. I was told by AOL to give them a credit card number so he could reinstate my service. I explained to him I would never give him any information about myself since he already had it anyway. At his point I asked to speak to a supervisor and was told I could not ask such a question.
I called AOL fraud department and explained the situation. Another clueless rude representative.
I am still trying to get confirmation from someone that I am not responsible for this bill.
Bobby of Victorville CA (06/01/08)
I have been an America Online customer for some years my account was opened on the 30 of the month I use electronic payment now with my direct deposit that comes in on the third I have been forced to pay over draft fees I have asked AOL if they would change my monthly payment they absolutly refuse although the request for payment comes on the first sometimes second which means that the deduction happens one day before direct deposit 35 dollar charge the Bank keeps sending me back to AOL and AOL absolutly refuse to do anything I'm a fixed disabilty income
I have paid a lot of 35 dollar overdrawn fees sometimes on the same day that AOL was sent payment
Emma of Memphis TN (05/26/08)
I had encounted a problem with America Online with a overcharged billing error. As of May, 2005 AOL begins deducting two to three payments a month out of my account. Some months two payment was taken out and other three payment was deducted. This transaction went on for appromately one year before I discover that this money was taken out of my account.
I called AOL I was told by Janiser by phone that she will check into this matter and call me back. I never received a response from AOL. MY bank discontinue the deduction from AOL in May, 2006. Due to AOL illegal bank account, I was charged $800.00 over the amount due them. This was caused by AOL making multiple deductions from my account a month . While thery should have only made one debit transaction.
The damages that AOL caused me was multiple overdrafts in my bank acount. This cause me stress and hardship to on my other bills.
Cecilia of Louisville KY (05/23/08)
As of April 1 2008 I was informed by AOL customer service phone service that they had been charging my bank account for services, email specifically, when they had made AOL Mail service free for back in April 1 2007 (approximately). I kindly requested a refund stating that I didn't use the internet dial up service for that year and I only used the mail system of AOL. My request was not received graciously.
They gave me an address to write my concerns to. I was told by the representative that my issue would be taken care of at that address. I wrote and mailed letter on April 2 2008. I never heard a response as of today, May 23, 2008 so I called AOL BILLING and spoke to a representative in AGAIN in regards to this issue. The girl was very rude and abrupt with me. She said she won't give me a refund for that year. I asked to speak with the Supervisor. He told me the same thing and was very abrupt and rude. I asked to speak to HIS supervisor and He said that person doesn't accept phone calls! I feel ripped off. The amount I paid for that Allotted time AOL WAS FREE WAS $32.95 per month totaling: 395.40 for April 1 2007 to April 1 2008.
I was wrongfully charged for 1 YEAR of service of AOL when the SERVICE WAS FREE FOR THAT YEAR! I am at a loss of : $395.40 cents. I feel that AOL has no respect for their customers and they left me feeling upset and despaired. I will never ever do business with them again.
Glenn of Brooklyn NY (05/23/08)
I am writing regarding fees that have continued to be electronically deducted from my account despite the fact I ceased being a paid AOL Internet customer two years ago (and I was forced to continue payment upon yesterday to continue a dial-up service that I do NOT have until May, 2008)
Back in 2006, we phoned AOL to cancel the account, at which point we were told we could become FREE users of the AOL service. We agreed to these terms and began using the AOL email only service as free users. During that time, Sonya subsequently received an email from AOL stipulating as much. Only recently did I come to realize that AOL has continued to be bill my account from that point of April 2006 until May 2008, some 25 months of fees at a cost of $32.90 each month.
To say the least, I am outraged by this discovery and am vehemently demanding that I be reimbursed by AOL the full amount of $822.50, which represents the total cost I have incurred over the over billed period.
Rosharon of Houston TX (05/20/08)
I used an AOL CD-rom that has 1175 hours free for 50 days on it. I installed it on May 2 and I've only used it for les than one month. Already they are saying that I owe them $25.90 for a whole montha nd that they are charging me as a pre-paid acount.
I had used AOL a few years ago and everytime the number of hours on the outside was quoted, the payments for the price plan wern't required until the free hours are used. The AOL Live help rep told me a few days after I contacted them to be SURE that these hours weren't a gimmick, he told me that I would have a 90-risk free trial. My free hours were not to expire until 07/31/2008. I had to explain to him my CD-ROM promised 1175 free hours and I didn't want to pay anything until those free hours are up. I didn't use the acount a month and today they are charging me with $25.90 outstanding balance.
the phone rep that cancelled my acount said it was a 'risk-fre' trial, not a 'fre' trial. Well, the CD-ROM said 1175 hours FREE, not Risk Free, then you're subjedt to pay the whole amount before the billing cycle. They did cancel my AOL account, but they say I STILL owe them $25.90, and that if I don't pay it, they'll try to 'contact' me to 'see what they can do about it.' It sounds like they mean taking legal action. The canellation rep said he'd submit a refund request for me for the $25.90, and I'll only get a refund if I pay the $25.90 anyway(?) For now it's still an outstanding bill.
Lynn of Long Beach CA (05/08/08)
It has been a nightmare w/AOL. I cancelled my service in March of 2006 (That is another nightmare) because I moved to another area and went with another provider. @ 8 months later or so I was contacted by a AOL Rep stating that I owed them money, to which I explained their error because I cancelled service in March.
I was then sent to an outside collection agency stating that AOL had been withdrawing funds via automatic withdraw from my bank account through July 2006 and also stated that would reduce (supposedly what I owed) because they noticed a double billing error. The agency rep continued to state that AOL cancelled my account finally in September 2006 and wanted me to send payment to cover July-Sept. When I replied that in fact AOL owed me a refund for April-July 2006, plus the additional refund for their double billing error. The agency rep stated that if I just paid July-Sept 2006 first, then he was confident that AOL would then refund all moneys due back to my account.
AOL has been a nightmare and this agency is worse. The agency also stated to me that I was required to pay because I had used AOL's services through September? (First he said June, then August...etc) I stated that was impossible since I no longer lived at that residence with that phone number or a computer even connected. I asked them to send or fax me proof, which they said they didn't have. They were just going by the information AOL provided.
AOL has negatively affected my credit by reporting misinformation to the credit bureaus. Worse, they have contacted my old residence (where my ailing and elderly parents live) and screamed over the phone at my mother. My niece who witnessed this harassment said that the man who called was yelling so loudly and out of control she could hear him from the next room. My niece had to grab the phone away because my mother was shaking so bad and so upset that she thought my mother was going to have a heart attack. When she asked for his name and return phone number, he screamed at her he wouldn't provide it, spoke belittling of me (basically being a derelict) and hung up. My mother thinks he said his name was Lee C(something). My niece immediately appraised me of the incident. Three minutes later I received another call from my niece that another rep had just called (not to apologize) and also refused to state his name or give a return phone number. It took several hours to get my mother calmed down.
Juanita of N. Canton OH (05/01/08)
I noticed I was being billed 25.90 on my child support debit card for 3 months from AOL.I called and they said I had two accounts.I said no I do not.They told me the scrren name of the account.I said no I do not have two accounts.The women stated it was not being used and she would credit the 3 months back to my card.After some time pass I checked and was not credit the amount.I called again and the person said it takes 10 to 20 business days more.
I waited and called again.The person who I might had spoke broken english and was very frustrating to try and understand.He at first gave me run around then told me my card number did not excist.I was pissed he made me hang on for a while came back on and said oh I found it.You will be credit in two to three billing cycles. I said let me speak to your supervisor.After while supervisor comes on and says oh well you had this special account and at the end of 3 months you can cancel and get your money back after two to three cycles.
I tried to tell him that I did not open or use this account.He said it was used two days for a few minutes when it was opened and I would just have to wait.Then I asked to speak to his boss. He stated his boss on vacation.I said well give me another number because aol is huge and you can not be the only center. He said yes it is. Now I come to this site and realize all the years pryor that I had aol I ahd been being double billed.
Patricia of Old Town, ME (03/29/08)
I had direct billing of an AOL annual account for 8 years. I was waiting to change to a free screen name at the end of my account period. When I was told my account was due, I switched to a free screen name. I had closed the direct billing checking account. AOL tried to bill it then tell me that they had renewed my contract. The result was that they continued their difficult cancellation policy by sending me to collections.
Scott of Greenwood Lake NY (03/10/08)
I wanted to cancel my subscription to AOL but they would not let me. I've made them aware that I do not understand the extra $4.95 that all of the sudden was added to my $12.95 account.
They have charged me for $24.95 every month for at least two years for a service that I have rarely accessed until today.
Betty of New York NY (05/30/07)
It was a major project to finally get a person at AOL to cancel the billing for my free email that has gone on long after the service was to be free. Then as soon as the service becomes free I have trouble getting into my mail at aol. There are lots of pop ups offering service for a fee but some how there is a system Problem opening my mail. I do not think this I a concidence that suddenly I have problems opening my mail.
Kara of Bradenton FL (03/28/07)
Last year I made a one-time payment to AOL for one year of service. I was sceptical about giving out my debit card number but after clarifying with the customer service representative that the transaction would only happen one time and I would be billed the following year I proceeded with the transaction. This year I received an email from AOL on March 18,2007 explaining that they would be using my debit card to charge me for another year of service. I contacted AOL immediately and was told that as soon as the debit was made to my account they would credit me back the same amount that same business day. The transaction did not debit my account until March 27, 2007 and it was for $240.00; needless to say there was no credit made to my account as stated by their representative. Also, because my bank pays the largest items coming through first they overdrew several small transactions coming through my account the same night leaving me with $245.00 in overdraft fees from the debit made to my account! I called AOL again immediately and was told that they would refund $219.00 to my account (they debited $240.00) and that if I wanted to try & get refunded for my NSF fees I could fax that department with a whole list of personal information including bank statements and they would try to approve my request. I asked for a phone # to that department and was told they do not give out that number. I was also told that the $219.00 creidt would take up to a week to be placed back into my account. Even though I had no former Overdraft history on my checking account I was told by my financial institution that they would not refund the charges because it was AOL's responsiblity but they would fax over the information to AOL. I was alos told by the Manager that helped me at the bank that a similar situation happened to her with AOL & that it took her a month to get back her NSF fees from them.
Chrissy of Garland TX (03/23/07)
aol had charged me $321 just in one month. My monthly payment is only $6.95 and I have a broadband turn on that's why I call in to cancel the service and the csr told me that he will update my service if I still keep aol account. Now I saw my bankstatement and I see the charged but they refuse to return the money to my account.
Patti of Auburn ME (03/21/07)
Received call from Allied Credit Services. Spoke with a woman from another country. Hard to understand. Indicated that I had outstanding bill from AOL. I shared that I had paid my bill in full and that I did not owe anymore money,. She insisted I did. I informed her that I would be calling the A.G.'s office in my state to report this phone call because I did not owe AOL any money. Called AOL to find out what was going on. Had to wait 28 minutes for a live voice. Talked to another person from a foreign country. He insisted that I owed $20.82. I had all the letters, money orders, and correspondence in front of me and read it to him. He insisted that I owed them money. Asked for a letter or a written confirmation that I owed money. he ignored my requests for this and kept asking for me to pay by credit card or check. I informed him that I pay cash for all my bills and needed one to confirm that I still owed money. he then agreed to waive the bill and to send me a letter in the mail stating that the bill had been waived within 10 business days. He would not hang up and kept asking me if I wanted to re-activate my account or if I had any concerns/needs with the service. I finally told him that I was hanging up and that I was contacting the A.G.'s office in my state. I did receive a letter from AOL a few weeks ago informing me that I had been a good cutomer and that they wanted me to re-activate my account. I threw it away.
Clark of Muncie IN (03/14/07)
I am being charged $29.95 per month for AOL software that I do not have in this computer and never did. I want the charge to my credit card stopped immediately. I want the monies that have been charged to my credit card refunded. If I do not hear from you I will contact my Attorneys
I do not know what the economic damage that has resulted because I do not know when you started making the charges. Pleas help me.
Phyllis of Tuttle OK (9/24/03):
AOL put an unauthorized internet access charges on my phone bill. I called and explained that I used OEC and do not use AOL at all for a provider. The woman looked up my account and agreed there was no activity and said she will credit the account and close it out. Next month I get another bill on my phone bill and the previous charges that they did not credit.
I called again and got a rude rude man who said I did not have any credit due and I should be finding out who is in my house using my internet even though he also agreed there was no activity. I told him I did not authorize the charges and wanted them removed and not to send me another bill. He continued to interrupt me and say rude things and I finally had to hang up on him. Needless to say nothing was resolved.
AOL is billing me 28.90 per month for nothing. This should not be legal for them to do this to people. I don't know what else to do and I don't know how to keep it from happening. Do we not have any rights anymore that companies can bill you and then make you the bad guy for wanted them to take it off?
Linda of Mobile AL (9/24/03):
My son tried AOL on a trial basis for 90 days. It was on our phone bill. He canceled it. I canceled it. I was even told they could tell the account had not been activated. Been going on over a year. Now I am getting sued. AOL says talk to BellSouth, BellSouth says talk to AOL. It is crazy. AOL canceled the account for non payment and continued to bill me.
Jeff of Conroe TX (9/18/03):
I recently looked at the pages of my Verizon phone bill and say a $28.90 charge for AOL. I do not have their service and never have. Also, I m being charged on a phone number that I no longer have. When I call them they say they have no record of an account in my name, even though I faxed them a copy of 2 months worth of phone bills!!
I am in the process of filling complaints with the Federal Trade Commission, the Better Business Bureau and any other place I can. I've had 6 different conversations with them and after the last one they said they needed Verizon to contact them because I can't be being billed because they have no record of me.
So far they have charged me for $204.00 for a service I did not ask for, or authorize in any way.
Paul of Fresno CA (9/15/03):
Took $14.95 out of my checking account. I don't even have an account with AOL. Called to get a refund and they said they couldn't because they had no record of my account. Called on August 27, 2003, talked to 5 people and 4 hours later I got hung up on by Clark W. I'll never get my money back. But if they took it from my account they could do it to others.
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