Complain about a product or service

AOL - Unauthorized Charges

Catherine of rome, NY November 17, 2009

Reset access phone #'s on my computer,One city-Oneida which two towns over is considered long distance.Aol reuses to help rectifying to Verizon bill.Verizon charged me by the minute when the Oneida # was used.

stephanie of chesnee, SC October 18, 2009

When I bought my Dell computer,it came w/a Risk Free 6 mth.trial.Two days later on aug.17th Aol charged me for 25.95.I called them and told them to cancel I thought this was a risk free trial.The lady told me I would be credited in 2~3 billing cycles but,if I cancelled my account totally I would not get my refund.So,next I went to the free Aol but,you can't actually get online w/that so,I went to the 9.99 plan.In Sept. I called them back on the 17th to check on my refund.The man I talked w/assured me I would get my credit the following month.

It's Oct. Aol has took another charge out.I called them and told them what I was told last month,he said I would get the credit next month for sure.I am angry b/c I was told I would not be charged this month so,I did not put the money in the bank for this charge.Had i had known I would have.So,I want to speak to the manager,I am put on hold for a few mins.He tells me the manager is on the phone,I say I will wait.

A few mins. later a man gets on claiming to be the manager,I don't think it was He informs me that b/c I stayed w/Aol my refund will be consideered void.I have called them numerouus times before then and everyone assured me I would get my credit if this was true I would have went w/another company in the beginning.I stayed w/them to get my money back or atleast acredit.I want my money.It's not right for companies to be able to change the rules as they go to suit them.Someone should be accountable for lying to me.This is wrong.I think they were wantting me then to say I cancel so then legally they wouldn't be responsible.I am not stupid I know what I was told.

Eduard of Limerick, PA October 16, 2009

I sign in in FREE(unlimited) AOL account and my webmail was empty?! I call them and they said that I have to pay in order to have my e-mail back. Nobody mentioned while I open first time the account that I need to pay after a period of time. Is this blackmail, extorsion or legal theft?! I had important personal information. If something will happening with my personal important informations I WILL SUE THEM.

Don of houston, TX October 13, 2009

They double billed me one month, would not correct the billing error. I was not under contract for a specific plan rather on a bill by month. I canceled the debit card they were accessing and my service from them was shut off on the first day of the month they could not draw their fee. They have continued to send collection letters and threatening to turn my account over to a collection agency and report my account to credit reporting agencies.

I wrote on two occasions to stop the harrassment but it continued. I have since filed a complaint with the Texas Attorney General's office outlining their business practices and groundless threats.

howie of massapequa park, NY August 23, 2009

for quite a few years i had aol service 9.94 .all of a sudden i got another service. i thought the price of aol went up it did not.they added a nother service.tha i knew nothing about.and that service is also 9.94.i called aol and they told me that they could not do it.they said i would have to do it on line .(1) there is know web site (2)their is now phone number.i made my bank aware of it. i want to cancel it they keep billing me . can you please help me.i don't know what else to do.

Sandy of Boynton Beach, FL August 19, 2009

Called AOL to change my address and my phone number, they told me that my monthly charge from 9.99 went up to 11.99 a month I told them without notice I will not pay for that. I said I want to cancel my paying acount after 15 years paying then and 90% are getting it free. I wanted to cancel and they were trying to sell me all different plans and I kept saying cancel they kept on going not hearing what I had to say.

I hung up and called back and they said to keep what you have I will give it to you for 4.99, I said no, I want to cancel and wanted free AOL mail they finally said yes. I had to call them back four times. 1. its was not cleared on there end for me to get into my mail. 2. I checked it it was fine and then an hour later it did'nt work again. 3. Called again it was in INDIA not US. could not get my mail. They told me they would fix it and they did. And now it's back not working again. If you do not have a paying account they will hang up on you.

Shawan of Brooklyn, NY August 13, 2009

On 7/20/09, AOL illegally charged my H&R Block Debit Account 77.70 for an unknown reason. I called AOL to find out why I was charged and how did they get my debit acccount number, but I was told that someone possibly used my debit account number to open an account with AOL. I asked them for the name of the person that opened the account, but they would not tell me, for "personal" reasons, etc.

Matthew of Scranton, PA July 27, 2009

I received a bill from AOL for 103.60, II have an AOL free email address, but have not had an account with them since I was in grade school. I called the number on the bill and the rep told me I had to pay the full amount or my name would be sent to the credit bureau.

The invoice was marked as past due. The rep told me that they didn't have my address so the account went into late status and once they found my address, they sent the invoice. I have lived at my current address my entire life. If I had an account with AOL they should have had my information. I plan to send a certified letter disputing the claim, but don't want AOL to rune my credit score. This billing seems very wrong to me.

Maria of San Francisco, CA July 8, 2009

AOL switched my services to dial up from broadband - it went from 11.99 to 25.90 back on August 2007; I was away on vacation and I know for a fact we never switched to this higher service - and we never changed to a dial-up service so no need for this higher priced service. Because we pay by credit card we diod not notice the big increase in cost until now. AOL gave me the date they changed the service plan - a date that we were away, so it was easy to catch their abuse!

Janice of Silver Lake, WI June 17, 2009

They keep charging me for things that I do not want.they said it is I who charged them well I did not do it. Ever since I put a stop to AOL service's its the same thing over and over again. I am a handicap person, by my self and the have got me going crazy. I have been sick for a whole week this last time. So finally my bank told me to put a stop to my debit card, which I did. Do you people understand that we can not get ahold of them by phone! we have to convers by E_MAIL only.

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