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AOL - Unauthorized Charges

Lynn of Long Beach, CA May 8, 2008

Lynn of Long Beach CA (05/08/08)
It has been a nightmare w/AOL. I cancelled my service in March of 2006 (That is another nightmare) because I moved to another area and went with another provider. @ 8 months later or so I was contacted by a AOL Rep stating that I owed them money, to which I explained their error because I cancelled service in March.

I was then sent to an outside collection agency stating that AOL had been withdrawing funds via automatic withdraw from my bank account through July 2006 and also stated that would reduce (supposedly what I owed) because they noticed a double billing error. The agency rep continued to state that AOL cancelled my account finally in September 2006 and wanted me to send payment to cover July-Sept. When I replied that in fact AOL owed me a refund for April-July 2006, plus the additional refund for their double billing error. The agency rep stated that if I just paid July-Sept 2006 first, then he was confident that AOL would then refund all moneys due back to my account.

AOL has been a nightmare and this agency is worse. The agency also stated to me that I was required to pay because I had used AOL's services through September? (First he said June, then August...etc) I stated that was impossible since I no longer lived at that residence with that phone number or a computer even connected. I asked them to send or fax me proof, which they said they didn't have. They were just going by the information AOL provided.

AOL has negatively affected my credit by reporting misinformation to the credit bureaus. Worse, they have contacted my old residence (where my ailing and elderly parents live) and screamed over the phone at my mother. My niece who witnessed this harassment said that the man who called was yelling so loudly and out of control she could hear him from the next room. My niece had to grab the phone away because my mother was shaking so bad and so upset that she thought my mother was going to have a heart attack. When she asked for his name and return phone number, he screamed at her he wouldn't provide it, spoke belittling of me (basically being a derelict) and hung up. My mother thinks he said his name was Lee C(something). My niece immediately appraised me of the incident. Three minutes later I received another call from my niece that another rep had just called (not to apologize) and also refused to state his name or give a return phone number. It took several hours to get my mother calmed down.

Juanita of N. Canton, OH May 1, 2008

Juanita of N. Canton OH (05/01/08)
I noticed I was being billed 25.90 on my child support debit card for 3 months from AOL.I called and they said I had two accounts.I said no I do not.They told me the scrren name of the account.I said no I do not have two accounts.The women stated it was not being used and she would credit the 3 months back to my card.After some time pass I checked and was not credit the amount.I called again and the person said it takes 10 to 20 business days more.

I waited and called again.The person who I might had spoke broken english and was very frustrating to try and understand.He at first gave me run around then told me my card number did not excist.I was pissed he made me hang on for a while came back on and said oh I found it.You will be credit in two to three billing cycles. I said let me speak to your supervisor.After while supervisor comes on and says oh well you had this special account and at the end of 3 months you can cancel and get your money back after two to three cycles.

I tried to tell him that I did not open or use this account.He said it was used two days for a few minutes when it was opened and I would just have to wait.Then I asked to speak to his boss. He stated his boss on vacation.I said well give me another number because aol is huge and you can not be the only center. He said yes it is. Now I come to this site and realize all the years pryor that I had aol I ahd been being double billed.

Scott of Greenwood Lake, NY March 10, 2008

Scott of Greenwood Lake NY (03/10/08)
I wanted to cancel my subscription to AOL but they would not let me. I've made them aware that I do not understand the extra 4.95 that all of the sudden was added to my 12.95 account.

They have charged me for 24.95 every month for at least two years for a service that I have rarely accessed until today.

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