Complain about a product or service

AOL - Unauthorized Charges

CYNTHIA of PHOENIX, AZ June 9, 2009

I was charged 51.80 on May 1, 2009 and I called in and they sent me a form to fill out and mail back in and I did that 3 weeks ago and still no refund to my debit card. I did not order AOL due to the fact that I have had either Cox or Qwest internet for over 3 years now. I told AOL that it was and is fraud and they say they have not received this form I sent 3 weeks ago and they will not refund my money

Cynthia of Sacramento, CA June 8, 2009

I closed my AOL account in January, and they continue to bill me; so far they claim I owe 75.96, and they keep telling me they are going to go to a collection agency to 'resolve the matter' if I do not pay immediately.

Theresa of Tulsa, OK May 29, 2009

I joined AOL in late September, 2008. I needed dialup for access while traveling. Because the service/connectivity/speed was so appalling (even for dialup), I called up within ten days and canceled. I have never used the account since. Why would I? I thought it was canceled. On 5/28/09, I started getting repeated calls as shown on the caller ID from a number I did not recognize; they did not leave messages (nine calls in 2 days).

I called that number back and got a heavily accented male (outsourced customer service; go AOL), and I managed to figure out that he was trying to tell me that I owed AOL over 100 for 4 months of service. I promptly hung up and called AOL. They have no record of my cancellation, saying instead that I "called" in February and switched to a free account; I did no such thing. The individual I spoke with (Raul? Aul?) was insistent that I called in February and still owed the money and that I had never called to cancel before. He sounded like a broken record!

They have sent me to collections over this. I have not used the service since late September. I will NOT pay them this money. I received NO phone calls, NO mail, NOTHING about this until the phone calls from the collection agency started 5/28.

I plan to file with the BBB in hopes that someone will do something about it, but based on the complaints I've seen about this VERY problem, I doubt it. I'm just grateful they didn't get the money, since I had a compromised debit card in October and had to close it. it just happened to be the one I had told AOL to bill.

johnny of prentiss, MS May 26, 2009

Well about 9 years ago we got our first computer so we tryed the (AOL) 90 day free trial online deal and we were asured that no long distance charges would acure well there was & (AOL) took care of it ok but gave us alot of problems. well around Jan,the 5th 2009 My children noing i am disabled bought me a computer and told me to get online and have so fun so ok they got me the 30 day (aol) free trial disc so i remembered what happened the last time we tryed the online experince trial so before i even thought about going online i read the fine print and called aol to make sure i would not be charged any charges what so ever because iam disabled and only get a 687.00 social sercutiy check so i asked the rep. 3 times are you sure with these access numbers he help me put in am i going to be charged 3 times he told me no so i said are you sure he said if. if.

i was to call 1-800-827-6364 so i said no i want to make sure iam not going to be charged he said no Mr.B you wont be charged so i finished installing the software well that was didnt even stay on the full 30 days i think 25 days at the most and i get a 900.00 dollar phone bill that next month so we called them about it they told us to send them a copy of the phone bill and they would take care of it but call back in a few weeks and check well they said the board said no it was my problem now cam you imagine how i fill i got heart problems now in about 1 month iam gonna be with out a Phone,(no 911) just because of Aol's lies

Lance of Bowling Green, KY May 22, 2009

I recently discovered that AOL WAS TRIPLE BILLING ME. QUADRUPLE BILLED ME IN Feb 09. They had intially declined my method of payment..a debit card...so I tried again. That too was turned down. As I was exiting the site it allowed me to put the billing method on my phone which I did. It later authorized the debit cards and began taking money out twice.

I was unaware I was being billed because i recieved the bill on my phone bill. I opened a new account..had my billing transfered over and just happened to catch the double charge on the account THEY HAD INTIALLY DECLINED. I tried to bring that to their attention was told by billing to call frauds who told me to have my bank contact them and my bank tried to recover the illegal withdrawals but aol refused any attempts to make it right.

I have full conversations with their representatives that show you what a run around they give. They play stupid. They keep giving prepasted useless responses. I am an ex-cop.... This is fraud. I believe this is a common practice for them..declining mehtods of payment..forcing you to try other accounts..then approving the ones declined so they can access it and fleece you. this is a crime. They figure since its petty theft its OK but they have exceeded the limits of petty theft on many occasions. Someone needs to be held accountable. Please advise for future recourse.

Cheryl of Terrer Haute, IN May 14, 2009

AOL sent me a letter stateing they had overcharged me 200.00 and soon I would rcvd a ck, never did, since my plan is only 9.99 per month, 3/09 they charged my account (FEB &MARCH) 31.28, then in May they cahrged my acount a total of 44.57.

When speaking with rep he stated that I had not paind for 4 months, yet it is drafted from my cking q mo and I have bank statements to prove I canceled my account 5/14/09 after being an outstanding memeber for 7 yrs. Because of the illeglegal acount drafting which not authorized ecept for the the 9.99 caused my account to be over drawn and I suffered fees in the amount of over 100.00 .

Beverly of Wayne, NJ May 11, 2009

AOL has charged us random monthly fees from 9/2006 to 8/2008. AOL overbilling for FREE email account! In Aug. 2006 it was announced that AOL email would be FREE, My husband, Mitch, called to cancel his 9.99 AOL monthly charge for email. The rep told him that the FREE email would not allow him to KEEP his existing email address. Mitch did not want to change that email address so he agreed to pay the small 2.00 / month charge that the REP said it would cost to keep the same email address. My husband blindly paid monthly but the amount began to change each month going up to 14.95. Every month was different & we could not get a straight answer - when we called customer service. I discovered all the inaccuracies & finally cancelled with the link added to the web site on ~7/08. In total we were overcharged about 200! I have been unable to get through to someone to get my refund!

Carol of San Francisco, CA May 7, 2009

I do not have and never have had or even tried AOL. Somehow they got my credit card information and have been charging my credit card for 9.95-11.99 per month for the last 1 1/2 years. It was a small amount and thought it was connected to something else perhaps but then I finally looked back through my statements and noticed a pattern of unauthorized charges by AOL on the same date every single month.

Anthony of Lakenheath, United Kingdom May 6, 2009

For two and 1/2 years I paid AOL monthly on my US master card, credit card. I had a fraud alert on my card and had it cancelled. In Feb 09, AOL shut off my service because the credit card was cancelled. I contacted AOL customer service help desk to inform them of the changed card and to provide them with my new credit card information. The AOL helpdesk person informed me that the new credit card was in the system and my service would be restored within three days. I called back a week later in early March 09 because the service was still not working.

I was then told by the AOL helpdesk person that they could not accept my United States Credit card (master card from bank USAA). Neither the helpdesk person or the helpdesk manager could make a US credit card work in their system. I informed them that I had paid with a US credit card in the past 2.5 years. They actually questioned me on that, stating that it had to be a UK card. They did not have access to all the numbers on the card, just the last few, so they couldn't tell what country the card was from.

At that point I told them that since they are not providing service and since they can't or won't accept my US credit card then the account is closed. Today, 6 May 09, I received a bill from Roxburghe collection agency informing me that I am required to pay my debt of 77.21 Pounds (about 130) to them to collect because AOL was not able to attain payment from me. It seems they plan to arrest me for not making payment for a service that was not provided. I made an honest effort to pay them so service would be provided. I don't believe I need to pay them now for services that weren't provided.

John of New Port Richey, FL May 4, 2009

I have been charged as being late with my Aol account that I have lost count. I have checked with my Bank and they have been paid everytime. When I have tried to explain this to them they just want the money they thin I`m owed so I have been paying them double for close to a year

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