Complain about a product or service

AOL - Unauthorized Charges

Shawan of Brooklyn, NY August 13, 2009

On 7/20/09, AOL illegally charged my H&R Block Debit Account 77.70 for an unknown reason. I called AOL to find out why I was charged and how did they get my debit acccount number, but I was told that someone possibly used my debit account number to open an account with AOL. I asked them for the name of the person that opened the account, but they would not tell me, for "personal" reasons, etc.

Matthew of Scranton, PA July 27, 2009

I received a bill from AOL for 103.60, II have an AOL free email address, but have not had an account with them since I was in grade school. I called the number on the bill and the rep told me I had to pay the full amount or my name would be sent to the credit bureau.

The invoice was marked as past due. The rep told me that they didn't have my address so the account went into late status and once they found my address, they sent the invoice. I have lived at my current address my entire life. If I had an account with AOL they should have had my information. I plan to send a certified letter disputing the claim, but don't want AOL to rune my credit score. This billing seems very wrong to me.

Maria of San Francisco, CA July 8, 2009

AOL switched my services to dial up from broadband - it went from 11.99 to 25.90 back on August 2007; I was away on vacation and I know for a fact we never switched to this higher service - and we never changed to a dial-up service so no need for this higher priced service. Because we pay by credit card we diod not notice the big increase in cost until now. AOL gave me the date they changed the service plan - a date that we were away, so it was easy to catch their abuse!

Janice of Silver Lake, WI June 17, 2009

They keep charging me for things that I do not want.they said it is I who charged them well I did not do it. Ever since I put a stop to AOL service's its the same thing over and over again. I am a handicap person, by my self and the have got me going crazy. I have been sick for a whole week this last time. So finally my bank told me to put a stop to my debit card, which I did. Do you people understand that we can not get ahold of them by phone! we have to convers by E_MAIL only.

CYNTHIA of PHOENIX, AZ June 9, 2009

I was charged 51.80 on May 1, 2009 and I called in and they sent me a form to fill out and mail back in and I did that 3 weeks ago and still no refund to my debit card. I did not order AOL due to the fact that I have had either Cox or Qwest internet for over 3 years now. I told AOL that it was and is fraud and they say they have not received this form I sent 3 weeks ago and they will not refund my money

Cynthia of Sacramento, CA June 8, 2009

I closed my AOL account in January, and they continue to bill me; so far they claim I owe 75.96, and they keep telling me they are going to go to a collection agency to 'resolve the matter' if I do not pay immediately.

Theresa of Tulsa, OK May 29, 2009

I joined AOL in late September, 2008. I needed dialup for access while traveling. Because the service/connectivity/speed was so appalling (even for dialup), I called up within ten days and canceled. I have never used the account since. Why would I? I thought it was canceled. On 5/28/09, I started getting repeated calls as shown on the caller ID from a number I did not recognize; they did not leave messages (nine calls in 2 days).

I called that number back and got a heavily accented male (outsourced customer service; go AOL), and I managed to figure out that he was trying to tell me that I owed AOL over 100 for 4 months of service. I promptly hung up and called AOL. They have no record of my cancellation, saying instead that I "called" in February and switched to a free account; I did no such thing. The individual I spoke with (Raul? Aul?) was insistent that I called in February and still owed the money and that I had never called to cancel before. He sounded like a broken record!

They have sent me to collections over this. I have not used the service since late September. I will NOT pay them this money. I received NO phone calls, NO mail, NOTHING about this until the phone calls from the collection agency started 5/28.

I plan to file with the BBB in hopes that someone will do something about it, but based on the complaints I've seen about this VERY problem, I doubt it. I'm just grateful they didn't get the money, since I had a compromised debit card in October and had to close it. it just happened to be the one I had told AOL to bill.

johnny of prentiss, MS May 26, 2009

Well about 9 years ago we got our first computer so we tryed the (AOL) 90 day free trial online deal and we were asured that no long distance charges would acure well there was & (AOL) took care of it ok but gave us alot of problems. well around Jan,the 5th 2009 My children noing i am disabled bought me a computer and told me to get online and have so fun so ok they got me the 30 day (aol) free trial disc so i remembered what happened the last time we tryed the online experince trial so before i even thought about going online i read the fine print and called aol to make sure i would not be charged any charges what so ever because iam disabled and only get a 687.00 social sercutiy check so i asked the rep. 3 times are you sure with these access numbers he help me put in am i going to be charged 3 times he told me no so i said are you sure he said if. if.

i was to call 1-800-827-6364 so i said no i want to make sure iam not going to be charged he said no Mr.B you wont be charged so i finished installing the software well that was didnt even stay on the full 30 days i think 25 days at the most and i get a 900.00 dollar phone bill that next month so we called them about it they told us to send them a copy of the phone bill and they would take care of it but call back in a few weeks and check well they said the board said no it was my problem now cam you imagine how i fill i got heart problems now in about 1 month iam gonna be with out a Phone,(no 911) just because of Aol's lies

Lance of Bowling Green, KY May 22, 2009

I recently discovered that AOL WAS TRIPLE BILLING ME. QUADRUPLE BILLED ME IN Feb 09. They had intially declined my method of payment..a debit card...so I tried again. That too was turned down. As I was exiting the site it allowed me to put the billing method on my phone which I did. It later authorized the debit cards and began taking money out twice.

I was unaware I was being billed because i recieved the bill on my phone bill. I opened a new account..had my billing transfered over and just happened to catch the double charge on the account THEY HAD INTIALLY DECLINED. I tried to bring that to their attention was told by billing to call frauds who told me to have my bank contact them and my bank tried to recover the illegal withdrawals but aol refused any attempts to make it right.

I have full conversations with their representatives that show you what a run around they give. They play stupid. They keep giving prepasted useless responses. I am an ex-cop.... This is fraud. I believe this is a common practice for them..declining mehtods of payment..forcing you to try other accounts..then approving the ones declined so they can access it and fleece you. this is a crime. They figure since its petty theft its OK but they have exceeded the limits of petty theft on many occasions. Someone needs to be held accountable. Please advise for future recourse.

Cheryl of Terrer Haute, IN May 14, 2009

AOL sent me a letter stateing they had overcharged me 200.00 and soon I would rcvd a ck, never did, since my plan is only 9.99 per month, 3/09 they charged my account (FEB &MARCH) 31.28, then in May they cahrged my acount a total of 44.57.

When speaking with rep he stated that I had not paind for 4 months, yet it is drafted from my cking q mo and I have bank statements to prove I canceled my account 5/14/09 after being an outstanding memeber for 7 yrs. Because of the illeglegal acount drafting which not authorized ecept for the the 9.99 caused my account to be over drawn and I suffered fees in the amount of over 100.00 .

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