Complain about a product or service

Atlantic Broadband

Michael of Maize, KS October 22, 2009

My 2wire power supply failed. OK, can't cost too much at ATT store but NO, they sell only complete modem kit for 100. No Pwr Sup at Radio Shack or Best Buy. Need Internet now, so go back to ATT store and lay down my 100.

Get connected and look at ATT on the web and there is my supply for 10! That is TEN. Why does the Maize Road store not carry these? I have been ripped off by AT&T. Not the way to build consumer loyalty. Cox cable is starting to look pretty good.

Shavon of Merced, CA October 13, 2009

I called to add internet service to my exsisting home phone service and the customer representitive completely LIED to me and said that if I ordered the more expensive plan I would receive a FREE modem. When I received the bill I was charged 62.00 for the modem plus 12.95 shipping and handling which was also not explained to me.

I called AT&T today and the customer rep. I spoke to said there is NO SUCH PROMOTION and hasn't ever been one. I was lied to. I asked to speak to a manager and they said there was NOTHING I could do about this and that I had to pay the bill. Aren't those phone calls recorded? Is there anything anyone can do about this?

I am a single mother of two childrena nd I'm on a fixed income. I got internet for my son for his birthday. I cannot afford this. Plus I have PTSD and I'm in therapy for it...stress is not something I an deal with. They scammed me.

Sean of The Colony, TX August 25, 2009

DSL service was disconnected due to error on the part of ATT. My fiancee has never been late on paying our bill! When we called to research what the error was on 8/22/09 @ 1am, we were initially told that our service was mistakingly disconnected, due to inactivity on the phone line and email account that was associated with the account. We never use the phone or the email associated with the account. As a matter of fact we haven't had phone in our house in over 4 years.

We were told to call back on 08/22/09 to talk to a supervisor in order to get the issue resolved. We called back at around 10am on 08/22/09 and were told that they were working on the issue and they would call us back once it was resolved. We waited until 4pm and still hadn't received a call from anyone.

So we called back and once again started receive the run around. We were told that the orders department would be closing in 30 minutes and no one would be able to help us on that day. The operator on the line then went on to tell us that they would elevate our issue to a supervisor and it should be resolved by monday and they would give us a call.

I called on 08/24/09 at 1:42 pm after not hearing anything from anybody all day. After getting the run around again for 45 minutes, I was informed that no notes had been placed on our account and the issue had not been elevated to a supervisor. I was then informed that it would be an additional 2 to 3 days for the issue to be corrected.

james of west palm beach, FL August 20, 2009

Signed up for AT&T Uverse. they said id recive 225.00 for switching from comcast. i did and now they are telling me im only elegible for a 100.00 reward. after the fact they also told me that id be reciving a 10.00 off my cell phone a month. later on calling them after i have the service installed they explain that the money off your cell bill is only for those who have landlines. They also when installed the equipment caused damage to my out side wall but they did fix it.

Rochele of Houston, TX June 24, 2009

On April 8,2009 I purchased an notebook computer I needed internet services. So I was told to put down 150 deposit so I did. Took the notebook home was not satisified with notebook took it back the exact same day. Was refunded for notebook but did not receive deposit back. Was told I would receive deposit back in 60 days. Was told I would receive a bill in the mail with a zero balance. I did.

Now when I call AT&T there seems to be a problem with them reconizing my number its under another name. In the Wireless Service Agreement It states AT&T will refund any activation fee if I terminate within 3 days of activation.

On June 18 I spoke to A Rep by the name of Alim he gave me a compaint #. He told me to fax to 1-866- with my receipt of my deposit. Alim told me that my situation would be resolved on 6-22-09. All I'm saying is it took less that 3min to receive my deposit but its taking almost 3months to get my deposit back. I'm asking that this can be resolved in a professional and prompt manner. My 150 can be used in many ways right about now. Gas, food, bills.

Mauricio of Snellville , GA May 2, 2009

I spoke to R. Jones regarding getting my internet service reactivated. He claimed it was on during our conversation, but he offered to upgrade me to the new "6.0" service. I explained to him in detail that I did not want the upgrade, and that Comcast was offering the same thing for 20 per month, where his offer was for 47. He then became rude and stated it was fine if I wanted to switch.

I asked for a manager, he transferred me to someone's line; I left a message but no call back. Latter that day I learned, my service was not reactivated and that Mr. Jones "slammed" my service with the more expensive upgrade. The representative "Ms. Norward" went through the records and confirmed it was his doing. He should not be trusted with personal information or account records. If he will steal a sale, he will steal a credit card or identity if given the chance, as most criminals start small. The next day after making the complaint to his department my account was completely closed down?

Brian of Bloomingdale, IL March 14, 2009

Brian of Bloomingdale IL (03/14/09)
AT&T does not know what customer service is. I normally stay away from rebate offers because of the fine print and the hoops you need to jump through but the one time I fell for it here is what happened. 1) Router/Modem rebate Upgraded to Elite 6mb service online and ordered the 2Wire modem/router with the advertised free after rebate offer in october 2008. There was no rebate info online or in the box with the equipment. I called AT&T to find out what i need to do for the rebate. AT&T said there was supposed to be a paper in the equipment box for me to return. The rebate info was entered over the phone and i was told it would take about 10 days to see it on the reward center website. I checked 2 weeks later still not posted. Call back and they said they don't know why It didn't go through and i should check back in 10 days. 10 days later it shoes on the website. 10-12 weeks is what is stated for the 79.95 check to be mailed.

I check back in February and still not mailed. Check back March 11 2009 and it it gone from the website and still no check. Call AT&T rebate line again and they say it was declined. This after almost 5 months. No reason given for the decline. I was told to call customer service number. 3/13/09 called customer service and they said they cannot do anything and i would have to call the Rebate center? 2)Worst automated phone system ever. If your question pertains to anything but Tech support or billing you are in for some frustration. My rebate question is not recognized and i am sent to billing to wait for 10 minutes just to have the billing person say I can't help you but I can transfer you to rebate center to wait another 10 minutes.

I ORDERED COMCAST TO REPLACE MY PHONE AND INTERNET IMMEDIATELY AFTER THIS CALL. 3) U-Verse order from 2008. Ordered U-verse service from a door to door salesperson. This was going to save me about 40 a month. Took a vacation day from work for the anticipated 5 hour install. Almost 4 hours into the installation the tech informed me that U-verse was not available in my neighborhood (the same neighborhood AT&T had been canvassing for the last 2 weeks). This news also came after the AT&T tech had cut all my Dish Network cables.

After 2 more hours the AT&T tech still could not restore my Dish network service to all of my Tv's. It took about 10 calls, 5 hours, 20 different people that couldn't do anything helpful but transfer me to someone else that was equally unable to help, I got a supervisor to credit my account the 50 that Dish Network charged me to repair what AT&T damaged.

Used a Vacation day in vain. Spent about 15 hours total on the phone (mainly holding) with AT&T ijn the last year. Time is money...at work I could have billed 15 hours at 150/hr

John of Shawnee, OK February 26, 2009

John of Shawnee OK (02/26/09)
I ordered high speed internet with AT&T and was instructed that it was a do it yourself installation. There was a 128 charge up front for the service itself, the router needed to connect to the internet, and shipping. I agreed to this and my account was created. After waiting for the startup date, the day finally came when my services were supposed to be turned on. It didn't activate so I called and the representative I spoke with said that it would be turned out at some point later that day. No other information was given to satisfy my complaint.

Ultimately, I called back nearly a dozen times relating to my services not being on. I was given the run-around each time and I finally decided to cancel services with them. In the router's box was a card that stated that, by returning the router within thirty days, there would be no charge on the account. I did so and wound up with a bill for the full 128 from my first estimated bill. I called them up (again!) and ended up getting transfered to several departments, each saying I had to speak with someone from another area. I ended up speaking with someone who acknowledged that my router that was sent had been received but was not cleared from the account yet. She said she would do this for me. I waited for about a minute and she then told me the router's cost was off my account.

I was then transferred to a billing department where I was told I would be refunded for the rest of the balance minus shipping. I agreed to this as well, after protesting even that charge since it seemed like I would be paying them to have inconvenienced me as much as they did. About three weeks later I received a collections notice from a third party stating that I owed AT&T 128. It has also appeared on my credit history and is still there today. It is the only smudge on my credit.

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