Complain about a product or service

Atlantic Broadband

Jessica of Monterey, CA January 20, 2009

Jessica of Monterey CA (01/20/09)
I've had many of the same issues that other people seemed to have. I've called 4 times in the last 2 weeks to move my service, and then each time afterward, they've told me that it would work on a certain day, before 8pm- but each time, it hasn't worked. So I spent almost 2 hours on the phone yesterday.

I have had no internet for the last 2 weeks. Each time, the rep has told me that something needs to be fixed, and that they'll file an urgent request, but that's the best they can do. This is absolutely obnoxious. I'm considering moving to Verizon if they can give me faster and better service.

I'm a full time student, and because of them, I have been unable to complete my work in a timely manner.

Melissa of Goose Creek, SC January 19, 2009

Melissa of Goose Creek SC (01/19/09)
June 19, 2008 I called to enquire about getting cable, phone and internet service. As I was asking questions the lady asked for my debit card number and said it would be a 50 deposit. I said okay. Then 5 minutes later she asked for another 199x2 satellite dishes. I said no I didn't want the service. I asked if she could cancel the charge to the card and she said okay. Five days later on June 23, 2008, my account was charged 50. I discovered this 2 weeks later when I was going through my bank statement which termintes on the 25 of each month.

I called ATT and was told they had no record of charging my account and since I had no account number nothing could be done. I have called monthly to with no sastifaction. My bank won't return the charge because I authorized the deposit charge. They say I need to get the money from ATT.

Today (January 19th) I made one last attempt to collect this money. I finally got transferred to the electronic payment processing center who said given the amount of time that has passed I have no claim to this money. She also added that with no account number I wasn't going to get anything back from them. I asked for the state headquarters address and stated I intended to sue in small claims court. She go right ahead. She gave me the state headquarters address and phone number. The number doesn't work.

I looked up the address she gave me on google maps. ATT is located there. I am going to sue them in small claims for my 50, plus court costs, plus interest for the time they have had my money. Irritation. It is the principle of the thing. Multiply 50 times God only knows how many people they have ripped off. That is a lot of money.

Ed of Miami, FL December 27, 2008

Ed of Miami FL (12/27/08)
Service technician did not show on numerous attempts to correct lost signal. After two years of complaining, and failed attempts to correct, I cancelled service.

Technician failed to pick up equipment as agreed. Atlantic Broadband sent my account to collection service when my account reflects a credit balance. I charge Atlantic Broadband with fraud and racketerring and encourage others to file a class action law suit against them.

Sara of Racine, WI November 7, 2008

Sara of Racine WI (11/07/08)
I have internet service through at&t, and I go to school online. I spend about 2hours of my already limited time just trying to connect or keep a connection to the web. I even pay extra for faster service. Not only is my service slower than dial-up (brand new computer 3 months old) I am not able to connect a good 12 out of 30 days in one month.

I am falling behind in my classes. That results to failing the class, and having to pay more to retake the classes. Ultimitley pushing my graduation date back.

Jeffrey of Chicago, IL October 22, 2008

Jeffrey of Chicago IL (10/22/08)
AT&T could not provide DSL services they originally contracted for, therefore I had to return the equipment they sent me (modem and router). I returned the equipment via the postage paid label included and they confirmed reciept on 8/23/2008. I was charged 115.09 on my first bil for this equipment, and they still have not credited my account and have forced me to pay 109.44 past due otherwise they will shut off my services.

I was on the phone 3 hours and transfered to 9 different people over two days trying to resolve this and everyone agrees its too bad but there's nothing they can do to the account until the investigation of the charges is complete. In the meantime they continue to threaten to turn off my services, so I had no choice but to finally pay the amount and hope evenutally, someday, they will come through with the credit. This is insane.

forced to front this mega-corporation 109.44 for services not rendered.

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