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AT&T, which once had it all, planned to have it all again. "AT&T Broadband" was going to be the one pipe that delivered cable, Internet access and telephone services to the home. AT&T raced around buying cable systems for top dollar but has failed badly at integrating the tangled mess of companies and the entire scheme is starting to unravel.
Not surprisingly, the basic glitches with AT&T broadband break down into a pretty familiar list:
Here are a few of the more recent complaints:
Yogi of Naperville, IL September 14, 2008
Yogi of Naperville IL (09/14/08)
I am Customer of ATT since July 2008. The main reason to select ATT Internet services because in my community there is no other Internet Service provider and only ATT services are availble. In these three months of service I have got three Account Numbers 9Don't know why ) and above all my services was disconnected three times by ATT ( Don't know why) . But Third time I came to know it was because of their Orders Department came to know that their billing address was missing my APT # in their records, just for this small reason my Internet service got disconnected and now I will be given new account number and as per policy new service will be established after 7-10 business working days.
Other than this I have never received my bills for usage and I have asked them to send me bills for usage and they said there are some system errors on their side so it will take some time to receive bills. I can expect a huge bill amount in one bill but don'tt know when. And this time my Internet service has got disconnected. I ma more frestrated now because I am Senior Working Professional currently working from home and this gap of 10 days would cost me more than my job.
Atleast I was expecting that ATT will inform me in advance that why they are disconnectig my services just because of not having APT # my billing address in their records. They disconnected the services without my knowledge and Intention. The horrible thing is I have Order receipt and ATT Confirmation Letter where they have mentioned my Activation Details and that have my APT # mentioned. ATT Technical Dept, ATT Sales Dept have my detail address but this Ordr and Billing department doesn't have my Details address.
In my Community I am bound to get only ATT services so I have get this worst service anyhow as I can't afford individual satellite to have Inetrnet Services and this Big Companies get advantage of Customer problems. I would never ever recommend ATT services to anybody.
This gap of 7 days of re-establishing the Internet services would cost me more even I have to out like at Fedex for whole day for my office work. I will face lot of problems as I can't work from Home now just because of this nonsense thing created by ATT. Stephen of Canoga Park, CA September 9, 2008
Stephen of Canoga Park CA (09/09/08)
I ordered AT&T DSL equipment with the understanding that if not satisfied within thirty days said equipment could be returned using prepaid label and no charge es to my account would me made. My DSL service began on Jyly 7, 2008 and I returned all items of equipment on July 30 using their return label. In spite of the return, I am being billed 95.28 it; they have already debited my credit card for that amount.
My many calls to customer service went nowhere, although one rep did check and said the materials had been received. I am furious that AT&T is cheating me of my 95.28. I have informed my credit card company o9f the above.
Estelita of Litchfield Park, AZ September 6, 2008
Estelita of Litchfield Park AZ (09/06/08)
Bought a cellphone and wireless wifi card for my laptop so I have good connection when I went to Alaska in Jun-Jul 2008. Used the cellphone & the wireless usb card for less than a month and I was billed for over 600. I even add an international plan because we have to pass Canada. They are charging for roaming use of my wireless usb card in Canada (used it once)and I was not aware of this. Their coverage service in Alaska sucks and I'm less than a mile from their tower.
So when I came back to Az, I cancell the service since their wireless reception is not good and boy, they added more fees 179.52 per line, total of 359.04 to be added on top of the 636.13 which total 995.17 for 1 month of service. I tried to plea with them to remove all these outrageous charges but will not back down.
Never had any problem with any wireless carrier before and now my credit will go down because they already sending it to a collection agency. Don't we have any laws to protect consumers. I told them I will pay them 20 till it's paid off but will not accept my offer. Can we not have a class action lawsuit(pro-bono) or pass legislature for outrageous charges.
Thomas of Aiken, SC September 5, 2008
Thomas of Aiken SC (09/05/08)
They have been charging me for DSL services for the past year and I had cancelled the services over a year ago and have different provider. They refuse the credit me for the past due other then two months for 33.00 dollars as result my phone has been disconnected.
loss of phone services and a phone bill over 400.00 dollars. Casey of Elk Grove, CA September 4, 2008
Casey of Elk Grove CA (09/04/08)
i was moving into a house, and we were recommended to get at&t so i czlled and got internet. I had to pay a 100 deposit for the modem and stuff. My card declined but my check was accepted. The next day I called comcast and got it with them, then called at&t to cancel. Three days after I canceled with at&t a 100 amount was taken out of my bank on aug.11 2008.
I have since called to get my money back, but because i canceld my account they say they can look at it, they can only see that I had one. They cant find that they took the money out either. I have been calling this stupid company for about a month trying only to get my 100 back. At&T is a BAD company.
We already dont have a lot of money. We are both young. And to make matters worse, I am currently disabled and not able to work. We need all the money we can get. I recently got laid off while being disabled, and I have to now pay for insurance through COBRA. I was told I would recieve a check for the 100 the first time I called within 10 bus. days.
With that in mind I sent my medical payment to cobra, only to have it declined, I needed to get the payment through so I could have surgery and go back to working. Now I am stuck waiting, calling every week, just to get dumb people who can't help me. What should I do? please can someone help me with this?
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