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AT&T Broadband

AT&T • Slamming • Long Distance • Local • Wireless • Broadband • Telemarketers --- News • NY to AT&T: Please Deposit $2.63 Million • AT&T Agrees to Refund Some Ringtone Charges • States Asked to Probe AT&T U-Verse Explosions • AT&T Exits Pay Phone Business • AT&T Changes Contract Policy • AT&T Changes Terms Of Service After Outcry • AT&T Agrees to New Stolen Cell Phone Rules • AT&T Stiffens Language Covering Objectionable Content • AT&T Adds Parental Controls To Mobile Phones • AT&T Slammed Over Rebate Policies • Appeals Court Shreds AT&T Arbitration Clause • Court OKs Rebate Lawsuit against Cingular/AT&T • AT&T Trashes Cingular Brand • AT&T Offers Net Neutrality Concessions To Win Merger Approval • FCC Delays Decision On AT&T/BellSouth Deal • Justice Department Green Lights AT&T-BellSouth Merger • FCC Clears the Way for AT&T-BellSouth Merger • AT&T Trumpets New TV Service • AT&T Web Site Hacked; Customer Data Exposed • AT&T Sues Calling Record Brokers • AT&T Declares Consumers' Personal Data "Corporate Property" • AT&T Plans to Kill Cingular Name • Report: AT&T Acquiring BellSouth • SBC Recast as AT&T • FCC approves AT&T, MCI Deals • Justice Dept. OKs AT&T, MCI Sell-Outs • SBC Will Keep AT&T Name • Consumer Groups Oppose Big Telco Mergers • SBC Buys AT&T • AT&T Will Pay Refunds to New Yorkers • AT&T Will Pull Out of 7 States • AT&T Teams With Sprint to Return to Wireless Business • Minnesota Sues AT&T • Class Action Charges AT&T With Slamming • Another AT&T Rate Hike • AT&T Hiking Minimum Fees • AT&T Faces $780,000 Do-Not-Call Fine • AT&T Will Run Do-Not-Call List • Supreme Court Denies AT&T's Appeal of Arbitration Ruling

AT&T, which once had it all, planned to have it all again. "AT&T Broadband" was going to be the one pipe that delivered cable, Internet access and telephone services to the home. AT&T raced around buying cable systems for top dollar but has failed badly at integrating the tangled mess of companies and the entire scheme is starting to unravel.

Not surprisingly, the basic glitches with AT&T broadband break down into a pretty familiar list:

• Installation problems
• Service & repair problems
• Billing issues

Here are a few of the more recent complaints:

Jennifer of Elk City, OK December 12, 2006

Jennifer of Elk City OK (12/12/06)

I ordered AT&T DSL for my home on 11/27/06. I received my modem and self installation kit on 12/01/06, however I ran into several error messages. I called the help desk and was informed that my DSL service was not working because my "old phone lines" were not ready for the DSL signal, and they were going to have to send out a technician to fix the problem.

Then they said a technician had already come to my house but was unable to ready the line because of my fence and/or dog. I informed them that I don't have a fence OR a DOG! Then I was told that a technician came out and was able to access my phone box, but was unable to complete the task. At this point, my husband goes outside, where there is 5 inches of fresh snow and tells me that no one has been to or near our phone box at all. Then they tell me that the soonest they will be able to send a technician out is December 7th.

Two days before the scheduled technician visit I made THREE confirmation phone calls to verify that yes, a tech would be out at my house. I was told THREE times, by THREE different AT&T employees that the tech would be here. My husband was home all day on the date of December 7th, and no technician ever came by. We called AT&T and was informed that no one actually scheduled the TECHNICIAN VISIT! Now the soonest they would be able to send a technician out would be December 13th. Now I might have to miss work to stay at home for a tech visit that should have been finished weeks ago, and I still have no DSL service.

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