Complain about a product or service

AT&T Broadband

AT&T • Slamming • Long Distance • Local • Wireless • Broadband • Telemarketers --- News • NY to AT&T: Please Deposit $2.63 Million • AT&T Agrees to Refund Some Ringtone Charges • States Asked to Probe AT&T U-Verse Explosions • AT&T Exits Pay Phone Business • AT&T Changes Contract Policy • AT&T Changes Terms Of Service After Outcry • AT&T Agrees to New Stolen Cell Phone Rules • AT&T Stiffens Language Covering Objectionable Content • AT&T Adds Parental Controls To Mobile Phones • AT&T Slammed Over Rebate Policies • Appeals Court Shreds AT&T Arbitration Clause • Court OKs Rebate Lawsuit against Cingular/AT&T • AT&T Trashes Cingular Brand • AT&T Offers Net Neutrality Concessions To Win Merger Approval • FCC Delays Decision On AT&T/BellSouth Deal • Justice Department Green Lights AT&T-BellSouth Merger • FCC Clears the Way for AT&T-BellSouth Merger • AT&T Trumpets New TV Service • AT&T Web Site Hacked; Customer Data Exposed • AT&T Sues Calling Record Brokers • AT&T Declares Consumers' Personal Data "Corporate Property" • AT&T Plans to Kill Cingular Name • Report: AT&T Acquiring BellSouth • SBC Recast as AT&T • FCC approves AT&T, MCI Deals • Justice Dept. OKs AT&T, MCI Sell-Outs • SBC Will Keep AT&T Name • Consumer Groups Oppose Big Telco Mergers • SBC Buys AT&T • AT&T Will Pay Refunds to New Yorkers • AT&T Will Pull Out of 7 States • AT&T Teams With Sprint to Return to Wireless Business • Minnesota Sues AT&T • Class Action Charges AT&T With Slamming • Another AT&T Rate Hike • AT&T Hiking Minimum Fees • AT&T Faces $780,000 Do-Not-Call Fine • AT&T Will Run Do-Not-Call List • Supreme Court Denies AT&T's Appeal of Arbitration Ruling

AT&T, which once had it all, planned to have it all again. "AT&T Broadband" was going to be the one pipe that delivered cable, Internet access and telephone services to the home. AT&T raced around buying cable systems for top dollar but has failed badly at integrating the tangled mess of companies and the entire scheme is starting to unravel.

Not surprisingly, the basic glitches with AT&T broadband break down into a pretty familiar list:

• Installation problems
• Service & repair problems
• Billing issues

Here are a few of the more recent complaints:

Linda of Pacolet Mills, SC June 10, 2009

Recently I contacted AT&T about switching home phone service to VOIP while maintaining their DSL service. My ex-husband made this decision as he has been paying all my bills since Jan 2008 due to my losing my job. I received a letter today from AT&T stating that based on information solilcited from a credit report they have chosen to DENY or LIMIT any purchases through them. Of course no credit bureau was listed on this letter.

During the past year when I have scraped, and struggled to cover their excessive bills and forced my children to do without basic necessities, they weren't interested in RESTRICTING anything. I believe this is the most petty, childish thing I have ever seen a company do. They tell you not to appeal to the credit company directly--which how could you since they don't even list one--that this is their final decision.

It just really ticks me off that once you are forced to refuse their highway robbery they resort to such infantile tactics. If the ex is forced to cover my bills why wouldn't he choose 14.95 a month over 90.00 and up? And to make it look like THEY are punishing ME is just the stupidest, most backward thing I've ever heard of. For years I have heard about their sorry business practices and tactics but I had not personally experienced them til now. As soon as I locate another DSL provider you can be assured that AT&T will no longer have to worry about their restrictions on me--and I am posting this information on every website I can find today.

gregory of middleburg, FL June 3, 2009

i was solicited by an at&t rep. was told if i signed a 3 year contract i would get business internet for free. instead i was being charged 59.95 per month. which was more than i was currently paying. i am told i cannot get out of the contract even though the rep was incorrect. it has cost me several hundred dollars for nothing. i am currently cancelling every thing i can with at&t. i am stuck with them for business until next june. which time i will reduce ad size and phone numbers.

Robert of Raritan, NJ June 3, 2009

There are many issues and they began approximately 2 weeks ago. The account in question is my email account. I am the ONLY person with access. 1) On 2 occasions, unauthorized deactivation orders were placed against my account; 2) My password was also modified (also unauthorized) so I have no access to the account; 3) my user profile that includes my name, username and NEW JERSEY phone number no longer has my NJ address associated with it. There is now a California address; 4) Because of these activities, I lost not only access to the account but all the emails in my Inbox and Sent folders. My company had a great amount of customer information and jobs requests there;

5) I have made at least even calls to both tech support and account maintenance. In the past 7 days I have twice provided specific call back days and times. Not only did I NOT receive calls during those periods but no calls at all; 6) On 2 occasions I was hung up on; 7) Since I do not access, I cannnot stop the pending deactivation order scheduled for June 25th. This is perhaps the most aggravating and unprofessional experience I have had with any company in recent memory. I have already reported AT&T Worldnet to the FCC and my credit card company and I am in the process of filing complaints with as many consumer groups as possible. I look forward to your assistance in this matter. (NOTE: my credit card is automatically charged each month). Hence, the account is paid thru June 25th, 2009.

blake of daytona beach, FL May 30, 2009

I ordered DSL service at the start of my summer semester. I have two online classes so the internet is crucial. I ordered it on a Monday and was told that i should have it up and running by Friday. Friday i called to check the status and was told that they needed to send out technicians to my condo. i was very understanding and told that it would be connected on the following Wednesday.

Once Wednesday rolled around i called again and was tol that it was once again pushed back until Thursday. Same Thing happened on Thursday i was told that it would be connected on the following monday. Now after all of this frustration i am being told that it will be hooked up on Tuesday. They are blaming the weather for the delays which would be understandable but it only stormed three days of the last week.

I feel that they should never have told me a set date in the first place and wish i could just cancel my service and go to someone else but they have a monopoly in my building. I have had to drive to the school library to do my school work which is about 30 minutes away. defeats the purpose of online classes if you still have to drive to the school to do work.

Bill of Costa Mesa, CA May 28, 2009

I was promised several rebates when I purchased DSL service, have not received anything after 6 months. Store management will not return phone calls, and are not cooperative. I believe that they are using deceptive business paractices and purposely misleading customers to make sales. I have complained to the FCC and BBB, and am continuing to work my way up the corporate chain with letters.

Corporate AT&T claims that they can't control what the stores do, and will provide only minimal assistance. I believe that these rebates are a scam. I have already spent more than twenty hours of my time to get my lousy 150 rebate. (50 rebate for being first time dsl subscriber and 100 rebate for closing the deal before I left the store.) Even the AT&T official rewards center has no record of the 100 rebate offerings. I believe it is bogus.

Henry of paterson, NJ May 28, 2009

On April 2 2009 I set up a new business account online. I previously had a business account with a different carrier and knew what coverages I needed exactly. I knew that i needed free nights and weekends, unlimited text and emails, and internet access. Upon completion of my program i received an email with confirmation that I had these coverages, an email that I have on my inbox as proof. During that week i noticed that the ATT website interface was not user friendly and I could not track down my coverages as I was used to, so on April 20th I decided to stop at the store to make sure that I had selected the right coverages online. On Memorial weekend 2009, roughly 30 days later I get a bill for &5300 and I inmediately called ATT. After speaking to 3 customer service reps, and 2 managers I was adviced that they could not see any one of the coverages that I told them I had, and I even tried to either fax them or email them the confirmation that I had received from the online service from day one when i set up the account. The last lady that I spoke to said she will submit a request to a different dept, but as off right now, i dont think they are going to do anything. Im ready to take this complaint to congress if I have to.

Charles of Grass Valley, CA May 19, 2009

I live in a subdivision...all my neighbors have AT&T...but when I moved into the house and tried to order service it came back as "not in a service area". The previous owners used another service provider (name withheld)for DSL. Ten months later and many phone calls I was told that I can now go on line and order the service. So I did...Internet service should have been activated on 5-8-09.I received all the equipment but no DSL. Afetr many calls (14) to (their costomer service number)and getting no where I canceled the order on 5-19-09. I was promised calls back several times but received no calls back. I was told to wait 8 hours and it sould be on....NO!

I continued to get a blinking red (no DSL) light on the modem/gateway. I had my end of the line, which is the homes wiring, checked and it was fine. I even check the connection on the outside of the house at the AT&T box....still a red light. It was just not getting to the house.

ray of boynton beach, FL May 19, 2009

I receive constant calls from ATT to upgrade my DSL for free for the first 3 months and if I do not call to cancel I would then be charged on a monthly basis. Several months ago I did try it and was billed immediately .I cancelled it right away. Today I received a call to tell me they have upgraded me to the same service. I told them I had not authorized it and to please cancel. How can I stop then constantly calling and messing with my servce.

Amy of Norman , OK May 3, 2009

We got Internet access from AT&T. Three out of eight months we did not recieve a bill so we had to call and pay over the phone, which has a fee. This process took 45 minutes the first time, an hour the second time, and over two hours the third time. After spending two hours on the phone trying to convince them to let me give them money I gave up and asked them to cancel our plan.

You would not believe what some of the people I talked to told me. The third time I tried to pay my bill the first four people I talked to told me they didn't offer Internet service so I must be confused! Even when I was able to convince someone that they did offer Internet, no one knew how I could pay my bill. (You can't use the automated system if you don't have an AT&T phone number.) I was transferred from one incompetent, rude person to another.

Finally I talked to a competent person and he helped me pay my bill and shut off my service. He assured me I was up to date on my payments and said I should get a check in the mail refunding me money for the part of the month we had canceled. Instead I recieved another bill. Although my bank statement showed that my phone payment had gone through, at&t sent me a notice that they were turning me into the credit bureau for not paying. Turns out that although they had turned off our service immediately, they were still billing us for internet but not sending us the bills. So that was yet another Saturday on the phone.

We think all of the charges have been taken off now so we are not even going to spend another Saturday trying to get our refund.

Kelly of Jacksonville, FL May 2, 2009

I placed an order for bundled service w/Direct TV and AT&T Fast Speed DSL. The cable installation was not hooked up correctly so I was never able to use the internet. I tried calling AT&T Technical line several different times and the hold times are on average 35 to 45 minutes. I was not able to talk to anyone so I started a live chat with Diedra- Tech. support Rep. She was obnoxious and refused to do walk through to check the computer/installation issue because she said I did not have the AT&T modem. I told her that Dennis the Salesman with AT&T told me I had to buy a compatible modem for AT&T DSL at Best Buy, he would not let me lease the modem as I originally requested.

She assumed that I must have bought the wrong modem even though it states right on the box, that it is fully compatible with AT%T Fast Speed internet DSL. She refused to send a Technician out to check the cable as well. I have sent a letter to the Corporate Executives regarding several different issues I have experienced with AT&T since 3/20/2009 and I am refusing to pay them a penny for a service I have never received. AT&T also charged me for a modem which they never sent and stated I agreed to a 24 month contract. I never agreed to any such thing with them.

I was forced to continue my service with Comcast, my original provider and now I have to cancel the Direct TV service and fight to get out of the 12 month agreement due to not being able to receive the bundeled dscount. I only switched from Comcast to Direct TV/AT&T in order to save money on a monthly bass due to my contract with Comcast expired and now they are charging me 200 per month.

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