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Renee of Jacksonville, FL August 13, 2009
DSL "Westell" modem has been bad for 6 years. (We have been sent TWO REFURBISED) Neither have worked. Bell South BS, told us the problem was our wireless router and instructed to disconnect. We went out, bought a new router, and paid a professional to come install it. He spent 3 hour here and a very painful 2 hours on the phone with one of BS reps. IT WAS NOT OUR ROUTER....IT WAS was the BS WESTELl MODEM! The ITT guy asked why we had very old equippement and instructed me to ask for a "two wire" from BS. They told me they would charge us 105.00. When I said I wanted to cancel they then said they would send it free. So they said they would ship over night.
The next day we received a card saying it had been sent. Both my roommate and I saw this card. Today, TWO days later NO TWO WIRE! When I phoned, a very sad, unprofessional, insecure consultant, "Mitch" a girl, told me it had not actually been sent to us. I asked for a supervisor and was connect, after a lonnnnnnnnnnng wait, with Michelle P. She had NO explaination why we received a card within 24 hous saying it HAD been sent, but in actuality it had NOT BEEN SENT AT ALL! I then asked for the mailing address so that I could file a complaint. She gave me a wrong address. "2625 Piedmont Rd. 489, Suite 56, Atlanta Georgia, 30324. I then phoned back and talked with "Ms. F" who gave me the correct, (I assume,) compaint address. The one listed here. I called YET AGAIN and ask for ANOTHER confirmation that the "two wire" had now been sent." "PeggY" assured....hum.....me at 3:30 p.m. on August 13th that it had been sent. It is now another waiting game and will be FOUR days past the beginning of this never ending horrible issue. Merium of Lilburn, GA October 26, 2008
I recently upgraded my service to FastAccess DSL Extreme 6.0 (highest available) and a price difference of about 8 from my previous service. The problem is that the PRICE got upgraded but my SERVICE did not. I have called technical support numurous times and wasted a lot of time and energy over this, and I am just too tired to be dealing with this on a regular basis. Instead of the 6.0 Mbps that I should have, my speed is at 2.8 max! That's a huge difference.
It was slow before but I never took the time to complaint and I regret that with everything in me, but now Bellsouth/AT&T has gone way too far and I just think it's unacceptable that in this horrible economy people are having to waste their money! It was unfair before but now it's just plain wrong!
I am paying, and have previously paid for services that I am not getting. Paying for medium speed and getting low. Paying for the highest level and getting the low speed. It's just a huge waste of money. I am already trying to deal with the fact that Bellsouth added long distance charges to our bill without consent and since it wasn't reported within 60 days, they aren't going to refund it. They conveniently don't have it noted in their system that I called every month to ask them to remove the services.
Maria of Charlotte, NC September 27, 2008
I had telephone and internet service with bellsouth for 2 yrs. I moved to an area that did not offer bellsouth phone service nor internet service. I went with my cable provider for both phone and internet. I kept using my email for 6 months after I had moved outside the area network. I was never told that out of the blue my email would be cut off. After an in house audit at bellsouth, they discovered that I was still in the system and was not a paying customer and they revoked my password to access my email without any warning. Had I known this in advance, I would have sent out a notice to all my email contacts of a change of address as well as copied their email address to another email address book.
I have lost over 50 email addresses of clients, friends as well as my familys military email address whom happen to be over seas in Irak. I have no way of contacting them nor them contacting me. I contacted ATT in which I was told that customer service is important to them however, they could not assist me in getting my email addresses back. Surely if [they] can revoke a password, [they] can at least rest a password and give me 24 hrs to get my addresses and get out.
I have clients, friends and family over seas that I can no longer get in touch with because I don't have an email address for them. I just want my email addresses back.
Lester of Douglasville, GA September 10, 2008
Set up a telephone for a business account. Was never advise to sign a contract and get half off. When the bill came for the 4 weeks its over 400 just for phone and DSL. As we tried to get some to get a contract to us. It sill took almost 2 extra months for them to finally put it together , while the bill is still get bigger. So after 3 months of back and forth and abusive threats, i have a 900 bill..
I refuse to pay so now i have no phone and DSL will probably go soon. I have ran an ad with that phone number so no i have to try and find another DSL. I can not get any calls so i am loosing buisness.
Nancy of Canton, MS August 26, 2008
I live within 2 miles of DSL connection, yet we can not get DSL. I switched from a local provider to Bell South with the assurance that my dial-up speed would remain the same, but should increase. I have attempted to contact them about when DSL would be available. One rep said that we would be on by January....that was last January. Another said they doubted we would ever be. I have a 56K modem, and today my internet speed is 21. The most I have ever had was 26.4.
I have attempted to try to find who I need to speak with. The Engineers has been the answer but no one knows how to contact the engineers. A repair person came to my residence and stated that our lines were old and that the age of the lines would not allow any more speed. I have looked into Sat. Internet, but will have to sign a contract for several years at approximately 99.00 per month with a equipment purchase of approximately 400.00. What a shame it would be for me to invest into sat. hook-up only to have DSL available in the near future. Who do I contact to find out if there are any plans for our area.
Douglas of Port Saint Lucie, FL August 11, 2008
on 11-aug-08 at approximately 2:00pm I contacted bellsouth customer service to resolve 3 different issues,(internet,wireless,& eft guestions) concerning my recent phone bill,over the next 75 minutes I was transferred to 8 different people, while my problems were resolved. I cannot understand why it took this long to resolve. I am thankfull that I was not working a normal job, I really do not think that my employer would tolerate me taking over an hour to take care of my personal problem with my bills. It appears that we the people have become so specialized that it takes 8 different people and 75 minutes on the phone to resolve 3 simple issues. I thought that bellsouth was better at customer service than this.
This is not the first time that this type of problem has occured. It appears to me that only one person can address one particular issue, or that they do not know how to handle it and simply transfer to (hopefully) somebody that can, thus they handled it, next phone call. I finally spoke with somebody that gave me the web site to file a complaint, it turns out that that web site could not be found or recognized. Any help that you could provide in this matter would be greatly appreciated. The one thing that they did do was credit 14.95 for my time and trouble to my account. While I did appreciate the money, the problem still exists.
I spent over 75 minutes on the phone dealing with 3 issues on my phone bill,along with the aggravation and increased blood pressure in dealing with these incompetant ways of customer service.
Larry of Carrollton, GA August 8, 2008
The week of July 21st I called to have my home phone service changed from business to residential and no changes to be made to my DSL service. I spoke with a young lady from residential and a gentleman from business to make these changes. They were to take effect Aug 1st. On sunday August 3rd my internet service was not working. I called tech support and they said my service had been disconnected.
On Monday morning,8/4/08, I called customer service to see why I had been disconnected. I was told because I changed from business to residential my DSL had to be disconnected. I was never told this would happen. So I placed another order for DSL, I was told it would be 7 days before my service could restored. I asked for this to be expedited because I work from home and my work depends on me being able to connect to the internet.
I have been given the run around from multiple departments at AT&T/Bellsouth. I did not ask for my service to be interupted, my bill has always been paid on time. The point is they turned off my service without telling me and for no good reason and have been very unhelpful in getting it restored. I am still not sure when my service will be activated again.
The cost of having the service re-activated.
John of Spring City, TN June 30, 2008
At&t BellSouth are falsely advertising DSL service without having to change Phone services. I am refused DSL service by telling me it isn't availiable but if you subscribe to Bellsouth phone service they will supply you with DSL service.
Their advertising on our local channels specificly says we do not have to change phone service. When I asked why DSL service was avaialable for At&t and not me they hung up.
Carl of Lugoff, SC June 22, 2008
They refuse to provide DSL service to my area. We live in a subdivision approx. one mile outside of the incorporated limits of Lugoff, SC.
Only access to internet is dial up conection
Jenean of Cartersville, GA December 26, 2007
I called to set up internet with Bellsouth. The only way to have access to the internet is if I also set up a new residential phone. I don't need a home phone, but signed up just so I could get online. I was told that I would have a waiting period (1 business week) before the internet was set up. However, I ended up waiting three weeks just for the phone to be turned on, and internet services were never provided. I immediately disconnected. Now they keep sending me letters, threatening to send me to collections. I contacted them and told them the above information, and they told me that I don't have to pay the phone bill since I never used it and I only needed it for the internet that was never set up. Since then, I have received a letter from a law office saying that I must settle this debt.
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