Complain about a product or service

Ciplex

Agnes of Los Angeles, CA January 20, 2009

I filled out a form on ciplex.com about a price quote for a new website since their portfolio seemed very professional. The next day I got a response from Daniel Rocha, who claimed to be the sales person who will be in charge of our project. He sent us a contract. Everything looked very professional and impressive. They quote was reasonable and they were going to finish our project in 2-4 weeks. Once we got started on the project things changed.

I noticed that Daniel was the only person working on our project and he was not competent for the job. He definately lacked skills. When I asked him why his work did not match that of their portfolio he said it is because he is a different company - CiplexLite, which he claimed to be a subdivision of Ciplex. He said since we werent a priority or expensive enough project that they gave it to CiplexLite which is one person - Daniel Rocha.

Daniel Rocha does not even know how to resize images let alone built a website. After 7 months we still do not have a website. We had to hire another company and start over.

We lost a lot of money since our website was not up for 7 months. Had they in their contract mentioned that it would take over a month we would've never signed up. We wasted months back and forth with Daniel who was incapable of finishing the project for us. Needles to say this was definately a misrepresentation of their company and their services. What you see on their website and is NOT what you get. What you get is so unprofessional that you think they are playing a joke on you. Ciplex and CiplexLite should not be allowed mispresent their companies skills. Nowhere on the contract did it say that CiplexLite was going to built our webiste!! We lost a lot of money and time! DO NOT GET TRAPPED like we did!

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