Complain about a product or service

Clearwire

EVELYN of tracy, CA July 10, 2009

never work, slow speed. lied about contrack. talk to you rally bad on the phone. an they give me the wrong address were to pay bill. lady told me to sale it to somebody else.noy my job

Bluanne of Telluride, CO July 8, 2009

When I went to the Clearwire store on May 10, 2008 the gentleman was happy to sell me the Clearwire internet service. He said it was the fastest in town, 1.5 connection Premium. He brought up the terms and conditions and explained them as I signed each page. When I got home N 9th St the connection only worked in one room, even though the tower was only a mile away. However, when I moved to NE 6th St the connection was very poor.

Tech support came to my house twice. The first time he got it to work better, but it slowly became slow again. Tech support came out a second time and insisted the tower needs to go in the laundry room. He also mentioned it was not as fast as it should be because I had so much loaded onto my labtop. This is not true, I have most of my stuff saved to a memory stick and my labtop works excellent at Central Oregon Community College (COCC). I have been using the Internet at school because the server is so much faster than at home with Clearwire, and I need to be efficient with my time when doing research.

Sharon of Preston, MN June 28, 2009

We had Clearwire service when we lived in Wenatchee, WA, due to unforeseen circumstances we moved back to our family's homestead in MN. We called Clearwire to have our service switched to our new location and were told we have no service available where you now live. They also said we had to pay because this is stated in the contract. We still have 14 months left to pay or we will have to pay an early termination fee. When a company cannot provide the service for which you are paying then they need to be responsible and accept that they are in breach of contract therefore making it null and void.

Joyce of Goodlettsville, TN June 28, 2009

I ordered Clearwire internet service and provided my debit card number for automatic monthly withdrawals. They made several unauthorized withdrawals totalling 321 before I closed my debit card number. According to the bank, they have attempted to withdraw tens of thousands of dollars since I closed my card number (in just a couple of months). Clearwire just says no such withdrawals appear on their computer.

Joel of Corpus Christi, TX June 2, 2009

Clear Wire is not what they say they are their signal strength is very weak and you will have trouble finding a place in your house to put the Modem in order to get enough bars to get service. I tried to cancel and they want to charge a 185.00 termanation fee. I explained how I cant really get good signal strength without having to to put the modem in a spot that is very inconvenient and in the way of every body. They don't care they will not let me out even when I do get enough bars their service is very slow for the money. Do your self a favor dont get Clearwire. Pass it on.

Steve of Modesto, CA May 22, 2009

Slow service, very poor customer service & now LIEing & claiming that I re-newed my "contract" with them for another 2 years! No such thing happpened, my pc crashed & told them to stop the service as I can't afford a new PC, only to be 'advised' to mail back the stupid light-tower that never worked at even 75% on the best days & I would pay 200 cancellation "fee". Not gonna happen Clearwire does suck, imo.

David of Ingleside, TX April 3, 2009

David of Ingleside TX (04/03/09)
In January of 2009, I decided to cancel my service with Clearwire internet service. At that time, I was notified that they would e-mail me a confirmation letter that when activated by myself, would send me a return label to be used for the modem and equipment. After continuous correspondence and arguing, and only receiving the initial e-mail over and over, I finally received the second e-mail with the return label on March 18, 2009. However, I was still charged my monthly service charge for February and March.

When I called Clearwire to ask for my money back, they said that I was charged because they didn't receive the equipment within ten days of my receipt of the return label. The e-mail that I received regarding the return label only stated that the return label would expire within ten days, not that Clearwire needed to receive it within ten days. Not only that, but when I asked in February if I could just drop off the equipment at the store, the representative stated that it was not adviseable because when they send out their mail, it is sent out in bulk, and my equipment might get lost, which means that they don't properly inventory their own equipment?

On April 3, 2009, they said that they forward my information and situation to their financial department. I was recently laid off from work, and am now unemployed, 90 dollars for me can mean a lot.

Ursula of Lewiston, ID February 26, 2009

Ursula of Lewiston ID (02/26/09)
On the tenth of Febuary, Clearwire tryed to take their payment out of my checking, which came back Non sufficinet. I then was notified on the 20 of Febuary that this is happend. I was told that I need to use a credit card to make a payment. So I went on line and tryed to make a payment with credit card and relised that I made the payment twice. I contacted Clearwire and was told that there was two charges on the credit card and that they would reburst me the charges to my checking account. Which would take 2 days.

Today I get notice that Clearwire took two payment on 49.99 out of my checking account and now I have over draft fees. I then contact Clearwire at 9:oo am. I have talk with 10 different people and each time was told that they will take care of this and now it is 5:00 pm and still is not being taken care of. They are now saying that I made the payment through my checking account and they do not show where I tryed to make a credit card payment. They are not going to reembursed me for the 20.00 and caumilating fees.

I'm now on the phone with supervisor #11 and she saying that since it was made by a check then it is going to take 10 to 14 days to get one payment of 49.99 to my checking. She also issued a expedited ticket to rebursed me for the two overdraft fees. She can not garentee that they will pay them. I'm to call back on Friday and talk to the finance department.

Right now with the 49.99 talken out and two over draft fee, I'm sitting at 89.99 in the hole. The money that the stole from me was my food money for the next week and half. I have 3 kids to feed. What am I suppose to do for the next 10 to 14 days. I'm I to tell my kids that we are not having dinner because of Clearwire.

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