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It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.
Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.
Some more recent complaints ...
Les of Conyers GA (10/04/08)
I have been without internet service for a week and have had unusable service for over two weeks now. With Comcast, a regular technician has to be scheduled to come out before maintenance can come out and fix any issues outside the house. Maintenance was scheduled for the 1st of October, but they never fixed the issue. I had called the support number every day to find out what was going on and they kept telling me they were working on it.
Today I called them and was told that maintenance for the repair was cancelled and they just put in their notes issue not fixed. I called the fist technician and his supervisor to find out what happened and why. All I get is their voicemail immediately and still no answers to my polite messages that I have left for both of them. So now they have to call another technician so they can schedule another maintenance person to come out to fix the issue; if that ever happens.
This Monopoly MUST stop! I or no one else here will not have to worry about breaking Comcast's new acceptable use policy.
I have no home phone service since I use VOIP, cannot pay my bills online and I spend twice as much time ordering or researching data for my business. I'm glad I don't have any online classes at this point. I know my cell phone minutes have skyrocketed.
Loretta of North Plains OR (09/30/08)
I was using my wife computer and notice it seemed very slow I had the fellow that take cars of her computer come over and look it over he did a speed test on it and said the computer was ok but the comcast cable was twice as slow as dsl, he suggested to my wife to contact you guys which i know that she has not done so I am, he also said the trunk line is coming out of WA.
Bo of Miami FL (09/28/08)
I received email from COMCAST. What hits me is that they are now setting limites on the amount of bandwidth usage allowed, which means they will start charging when the limits are set, because, they claim, less than 1% of their customers exceed the new limits. I quote '... because a fraction of one percent of our customers use such a disproportionate amount of bandwidth every month that they may degrade the online experience of other customers.? This is pure PR speak. So, for the sake of a fraction of one percent?, they are going to set limits on 99% of the consumers!
I can't believe that the fraction of one percent that are using excessive bandwidth are affecting this company's bottom line and I know that these 1% ers are not capable of and do NOT degrade the online experience.? If COMCAST's network servers are so fragile, then we have bigger problems than anyone was ever aware! This fraction of one percent? is only a justification to set the consumer up for future additional usage charges that are sure to follow!
Chris of Cartersville GA (09/28/08)
HS Internet service quality has degraded to a point where it is not usable. There have been occassional slow periods, particularly weekends when I try to handle my online needs. However, these have gotten even more frequent. Comcast claims there are no problems or upgrades going on, but they are doing something to cause issues that come and go. Google will load sometimes and even run a search, but web pages more complex frequently fail during these outages.
E-mail won't function. Can't pay bills or do homework that is a must have. I'm going back to DSL and suggest anyone else who can do so. Don't give Comcast any more power because they aren't servicing our basic needs.
Anna of Southfield MI (08/12/08)
I have had nothing but nightmares since signing up with Comcast for high speed and phone service apprx 6 months ago.When I first signed up for service I only had cable and the lady I talked with said she would give me the triple play 33.00 each (cable, phone and high speed) however I never got charged for that, also I was told that my directory assistance calls would be free because I'm legally blind, they gave me a fax number to fax in the info... I NEVER received that up to present... I have been in the hospital off and on for 6 months due to health issues and since I could not see the bill I never knew how high the bill was. I just sent payment in by my son. When I orginally signed up for the service I asked that my phone numbers be non published it took 2 months to get that corrected the supvervisor kept calling saying it was fixed, however whenever I called from certain phones the operator kept giving out the number. Yes, it took 2 months to get that corrected. The supervisor said they would credit me for that, however I never received a credit. I canot afford to pay 200.00 a month for this service. My friends are leaving Comcast due to the poor quality service. Mr. Roberts no one should have to go through this, however if you don't pay your bill they amazingly cut if off fast. I should get credit for months of poor service. Someone should be able to pull my records and see the turmoil I've gone through. You call customer service they won't let you speak to a supervisor. Also I think the MPSC and BBB should look into these matters.
Abbie of Rineyville KY (07/27/08)
July 19th the high speed internet service went down in my area for more than 48 hours. Since then it has been up and down, but more down than anything else. I have internet phone, so if I leave to go somewhere and the phones go out and my children have an emergency..how will they let anyone know? They can't. This keeps my husband from doing the online parts of his college classes, and is effecting his grade and the best they could give me was a $6.00 refund for no service. I to had been told a technician would come to my house and no one ever showed up.
Oh yeah and the customer service advised me to get in my car and find a wi-fi hotspot if I wanted internet...which is funny because thats what I thought I WAS PAYING THEM FOR? We have no other choice for internet service in the area either, I wish the cable industry had NEVER been deregulated, because they have us bent over a barrel and since they are the only providers they have no reason to provide good customer service.
Time lost in school and being able to reply to emails from my customers
Margie of Smyrna TN (07/20/08)
My Comcast internet doesn't seem to be working. I cannot send out. Please help? Do I need to do something? It has been this way ever since I turned it on and I feel like I am losing my 19.99 time, which is only for 4 months. thank you.
Thomas of Seattle WA (07/03/08)
They refuse to put the price of there hight spped internet to $20.00 a month.
Walter of Sugar Land TX (07/03/08)
I tried for about 2 years to cancel Comcast commercial Internet account and switch to residential. Only after I complained to the BBB could I even get an employee who knew how to handle the situation. I wanted 1 year of refund of the difference in price. They offered 3 months, which in my view is them admitting they made the mistake in the first place.
I was charged $210.88 every month, but should have been charged their residential rates of $50 or so. This went on for years. I was willing to settle for 1 year's refund.
Marni of Arlington VA (07/01/08)
I moved from Reston to Arlington and continued my service with Comcast for Internet, Cable and phone. When it was installed in March 2008 it took the technician two days to get it installed. After about a week it started freezing and not working properly. We ignored it and finally called in April to get a technician to come out and fix it. One came out and switched out the boxes 3 times because each box he tried to install did not work. On the 3rd try he finally got them working however, a week later the box shut off completely.
I called to get them to come back out and fix it and they did not show up for the appointment. They issued me a credit and rescheduled the appt. Once again they did not show up. This has been going on since May. I keep scheduling appointments and they continue to not show up either because their car broke down, they said they called when they never did or they are unable to make it during the window given. I have scheduled 8 appointments since May and still cannot get a technician to come out and fix the issue. I was told by several customer service reps that they issued credits for every appt missed.
I just spoke to a supervisor who said she had no record of these credits. I've also received a bill for 160 for service I have not been receiving. My cable doesn't even turn on. The technicians have been giving their reps false information about calling me prior to the visit when I never receive a phone call. At this point I'm getting ready to cancel my service with them however, I cannot find another provider in my area so I have no other options now. I've never spoken to an understanding representative and I've been told several times they are short on technicians. This might be why they have not shown up to the last 8 scheduled appointments. At this point, I feel justified in not paying the fees because I have no working service. Any help would be greatly appreciated.
I'm being charged for service that I'm not getting and faulty equipment. Also, I am extremely stressed out and frustrated because I'm not getting any where. I spend too many hours on the phone with Comcast trying to resolve this as well as too many hours waiting to find out if they will show up.
Tejas of Shelby Township MI (07/01/08)
I told Comacast to lower my Internet service to low speed from high speed to save money. They told me on phone that they did it. For next month I was billed less money. The month after that I was charged higer again. So, I called them to find out why. They told me that nobody ever reduced my service to lower speed and i did not check my bills properly. I did not remember what date I called them to reduce the charge. (if I dig my phone records,it will show though).
So now because I don't remeber the date I told them to reduce service, I am made to pay higher prices from that point onwards including last months difference!( they say that they put multiple product discount which I did not had, how in the world I know their billing terminology?) 6 months ago they were charging me for DVR services on cable when I never asked them for DVR. The technician who came to install said he had only DVR reciever not regular one. Was it my fault he did not had regular reciever. They are the most unethical company in the world. Cheating and dishonesty is their motto.
For cable services I was overcharged for multiple months extra money for DVR reciever. $11/month vs $5.95/month. For internet services, I am charged for higher product of $57.95 vs low speed product of appx $39. (for 2 months) In both cases, I got the products they charged me for. But I did not ordered them. I ordered lower products.
William of Oak Park IL (06/22/08)
I am a network engineer by trade. In my locality Comcast is the predomonant carrier for cable television and broadband. On the television reception side of things the amount of compression they apply to video signals is really beginning to show up on almost all non-HD channels as blockiness.
On HD channels, there are often interruptions in the audio portion.
Broadband is much worse. I see average ping times to my default route of 500ms, Domain Name Servers (DNS) that are unreachable, connection resets when trying to retrieve emails or download Windows updates. Throughput, on the rare occasion when things are working may approach 4 Mbps (which is what they advertise), but is typically hovering around a sputtering, intermittent 300 Kbps.
In my opinion, this level of service does not constitute broadband. Repeated calls yield little to no results other than the suggestion that I unplug my cable modem and reconnect it. When I get more insistent about problem solving, then they tell me that they will need to send a technician to my premises to check my connections. I ask them how this will help my Comcast afflicted neighbors who are all experiencing the same problems. At this point they tell me that I should talk to a higher level support technician, and after being on hold for ten minutes all I receive is a click and a dial tone. Repeating this process yields similar results. It is futile.
Comcast is expensive at approximately $150.00 per month for a TV and internet package.
Jerry of Humble TX (05/27/08)
Comcast either lost connection with all godaddy accounts or blocked godaddy accounts.
When calling Comcast local they tried to blame it on my browser.
Lisa of Lebanon NJ (05/27/08)
I received a letter from Comcast saying they are changing my static IP address and if I don't install the new modem and change my address my business will be shut down, I contacted my software support service and for them to change my address will be at least $ 350.00. We decided that the economical way was to install the new modum and see if Comcast would assist with the IP address they also said I had to make certain preparations for the conversion and to contact them to find out what. I have called 6 times and been on hold for up to 30 minutes and they say you must leave a message then they hang up. I need to speak with them when I have some technical support as I know nothing in addition business is really rough and I cannot shut down during our brief season or tie myself up or my phone lines. I am so frustrated and of course this is the cable company and I have no recourse. Patriot Media has been our provider for years and we never had a problem and the service was excellent. How do I get them to cooperate, this is my business I need help.
They have already shut down my VPN for half a day for them to update, during business hours, this little switch will cost $ 350.00 plus downtime for my business, there is no telling how much business I will lose due to their changeover.
Spencer of Chicago IL (05/13/08)
I had a appointment set for 8-12 on 5/12/08 and never had any body arrive, I called to ask why no one was here and they said that the technician was outside after looking outside I told the rep that their was no one outside, she indicated that they were going to get a part and would be here at my house within 20 minutes, I stood outside and waited with nothing, I even had lawn people in the yard for these hours and they even were looking out for the technician.
I called back and spoke to Latoya and she told me she was the manager and she fixed the mistake and was sending someone out to do the job today 5/13, well needless to say 4:30PM came around and I started calling they told me that the appointment was set for 5/14 1-4PM, now I have taken 1 entire day off work to get my service corrected and now your Scheduling Dept, took it into their own to reschedule me with out my knowledge, heck I have had all the neighbors on the look out, but Nothing. Now they expect me to take another day off for their error.
I am writing a letter to the BBB the state and the local media to address these horrible consumer relations department, I am also contacting the investors on this site to share the horrible experience I have had again with your company, if you look at the original order a year ago this same crap happened and I was credited for the months it took to get service, this is a clear indication that your company is not doing the right thing as far as service and knowledge of the procedures at hand and not even making the money I as a consumer am willing to pay for true service.
Yet another horrible experience with Comcast and to think I pay you guys monthly for this type of service, I feel that maybe I should take your equipment outside and slam it on the porch and order from a company who cares about their consumers. I pay you guys 130 a month and the internet connection is bad so this is your error not mine, but I am the one paying for this by having to deal with your horrible Service representatives at the Woodridge Il. location. I spoke to Latoya who clearly lied about the reschedule only to get me off the phone and to a manager by the name of Arlo & Andrew, Andrew just kept putting back in queue and telling me that it was my fault! This guy needs to be fired based on the fact that he kept hanging up on me! And to think that you guys can go in and put notes in place to make it look as if you have done your part when all these validations are bogus!
I then called yet again in hopes of getting a different competent supervisor and I spoke to Markus and he was the only one that tried to help correct the mistake and he clearly stated that the technician missed the appointment and told me he would follow up tomorrow, so now I am taking another day of work and I feel backed into the corner. I hate the service at COMCAST and I will take the time to share this poor service outcome to all that may make a difference, this is clearly a waste of everybodys time! I am writing you in hopes that this information can be taken to the top and addressed,
Lost a full days work and now the want me here again tomorrow!
Charles of Greenbrier TN (05/11/08)
i cannot check e-mail during the day.I work at night so during buisness hours I surf the internet and catch up with e-mail.When I try to connect to the e-mail server I get a default message that states cannot connect to inbox at this time try again later.This is a home use connection so I get bumped from the server by buisness customers.
I should not have to contine paying full price for internet if I do not get full service.
Gerald of Grand Rapids MI (05/11/08)
First off both my wife and myself run our businesses' from our home. We have an at home office with faxes and 4 computers. We need internet and of course phone service. We have Comcast Cable, Internet, phones & television. We have trouble with all of it and cannot get anything resolved with Comcast at all.
I am CONSTANTLY being kicked off line right in the middle of something. Or, kicked off during the middle of a phone call, if that is, I can actually get the phone call in, or out, in the first place!? while on the phone, many times, I can hear the person on the other end however, they cannot hear me or visa versa. Sometimes, we just simply get disconnected. Boom! Phone call ended. Internet gone. Sometimes, we can reconnect or redial, other times not. Sometimes it's only for a few seconds, other times, for several minutes, other times, the internet is a problem for an entire day.
I am told by Comcast, that the problem is NOT in my home. The problem is a Comcast problem. So, that eliminates the need for anyone to have to enter my home yet, each time, they come over, check the same crap IN MY HOME, tell me the same thing and go away with nothing changed.
These problems with Comcast is a DAILY occurrence and usually it happens many times throughout the day!!! This has been an ongoing issue with Comcast for well over a year!! It has not gotten better and in fact, during the past few months has gotten considerably worse instead! No matter what I do and no matter what they do or promise me, the problem has never even once been resolved.
They claim that a supervisor will be out to look at the problem and it will be fixed tomorrow. I have as YET to have even seen ONE supervisor let alone, talk to one. They send the same people come out that can do nothing but tell me the same thing. You have to much power coming into your home and/or, not enough power going out. The problem is NOT in your home, it is between the telephone lines and Comcast. We will have it fixed immediately. Yet, nothing is ever resolved. It is so damn frustrating and time consuming it's pitiful!!
I am losing my ability to contact my clients and their ability to contact me. I am receiving complaints from them as well but, there isn't a thing I can do to prevent it. I am positive that not all phone calls are reaching my home office. No calls = no business... We try sending faxes, get disconnected half way through. I can't count the amount of time I've spent redoing an email because I got kicked off line or the amount of time I've wasted talking to these idiots from Comcast on the phone. All, no to avail.
Irène of Fort Myers FL (05/08/08)
I have return my modem and all to this office 4/24/08. I disconnected service with Comcast Hi Speed Internet as I sure would not pay $8.00 monthly to go on hold (not knowing when I'd be back, as asnowbird). [They] in fact owe me and yet you are still billing me.
No damage, just error in billing
James of Spotsylvania VA (05/07/08)
On January 2, 2008, Comcast Service reps showed up because I was not receiving internet service. They replaced the modem and restrung the cable from the box out front to the house, about 200 ft of cable.
In April, I called to complain about the cable not being buried. They set up a service visit (unneccessary) for Good Friday. Of course they never showed and when I called they said the appointment had never been made. I explained my problem and, again, set up an appointment.
A rep came out and said yes, I needed to have the cable buried and that Miss Utility would show up soon. It's now May 7, going on 5 months with the cable going diagonally across my yard making it difficult to mow. A neighbor said he had to cut his 3 times before they came out and buried it but I can't do without the internet service since I work out of my home.
Beverly of Chicago IL (04/15/08)
1 - I order comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless services that was never connected.
On February 9, 2008, I talked to a representative. He tried to walked me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all why are you charging me? Your record show that my services was never connect so why am I being billed. Businesses should not charged people for services that was never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
Mary of West Lafayette IN (04/11/08)
Because of a corporate merger of sorts, we were forced to change our internet service from Insight Communications to Comcast. We were required to change our email service around the 1st of April. Since then I have been able to access my email account on the average of 1 out of 6 times a day.
I am a teacher and need access for parent/teacher communication as well as using an online substitute teacher program. My husband is a police officer and information is often sent to him via our email. Not only is this a problem regarging our jobs but I should not have to pay for a service that is not being provided.
A. of Wheat Ridge CO (04/09/08)
This relates to attempting to disconnect service when I moved out of state. In Early February, I called to cancel my internet account effective FEBRUARY 22, 2008. Then I got a bill and called, because I had called to cancel, but was being charged. I moved out of the house on February 22, 2008. I expained this to the person with whom I spoke. She told me don't worry. She said they had recorded the disconnect with the February 22 effective date, but had not yet sent someone to the physical address yet to disconnect the service. However, my Incorrect billing would be fixed as soon as THEIR TECHNICIANS went to do thier job!
I thought the issue had been resolved. Appearently not. Because TODAY I got a NASTY & AGGRESSIVE voice mail message demanding I call to arrange to disconnect my service as new owners wanted to set-up their internet. I HAD CANCELLED ALREADY!! I called a SECOND TIME was told A SECOND TIME it would be addressed. Instead I got hostility and still am being charged for services cancelled in a home I no longer own! My decision now is not to use Comcast for either cable or internet here in Seattle. Hopefully they won't screw with my credit. However, as I have a bill with a past due (again for services twice cancelled in a home I no longer own) I don't put anything past them!
I expect I will bet a hit on my credit report for not paying for service in a home I don't own. Mostly, the consequence to date is frustration and hours of stress.
Uday of Plainsboro NJ (04/02/08)
I am a new customer and took cable TV services from Comcast in mid Jan 2008. Meanwhile I took Internet services through Comcast offers ($19.95/month) in the month of Feb 2008. Problems: 1. I am still being charged for $42.95/month for internet. I was asked to submit the mail-in-rebate forms for the $19.95/m offer to start. In-spite of sending the mail-in-rebate to Comcast, I am being charged $42.95.
2. During the month of March, Comcast was upgrading the cables in my area and I was without internet service for 3 weeks in a row after the upgrade was completed. In-spite of regular follow-ups, no one was able to fix the problem. Only after escalating the issue, the issue was addressed. During these 3 weeks I have lost lot of time, peace of mind and money.
3. I was told that I'll not be charged for the duration I did not have the services, but I have the bill in my hand now and I do not see any discounts.
4. Whenever I call 1-800-comcast either the call is disconnected or they try to misguide me.
had to disturb my friends during night because I had to send some emails. I use Vonage and I was without phone for 3 weeks. It was a huge risk as I did not have anyway to reach my pregnant wife at home. I had to travel every day to my office (in New York) even though I wanted to work from home when my wife was not feeling well. Every day follow-up with Comcast was painful and mental torture.
Sarah of Dearborn MI (04/01/08)
I signed up for Comcast service through www.comcastoffers.com in July 2007. I was promised three rebates for the following amounts: $100, $30, & $50. I mailed in the rebates (correctly filled out, I have copies) before Sept 1st. I changed addresses after that, and provided the website my updated address on October 25th. The company's records indicated that all three rebates were sent to my old address and marked as paid in their system. However, I only received the $100 & $30 rebates. The company stated they would reissue the $50 rebate on 12/10 in 6-8 weeks. I still have not received the rebate. I just submitted another help ticket to their website, and will be sending them a certified demand letter.
I have not been paid $50, and I will have to pay the cost for sending a certified letter.
Gina of Knoxville, TN (03/27/08)
My internet service went out so we called Comcast. They were not able to get it back up from their office and sent a service tech. He found the modem was bad and replaced it. I just got my monthly bill and found I was charged a $32.99 service call fee. I was not told before the tech was sent out that there would be a charge if the modem was replaced nor did the tech tell me.
I was told this is standard and they charge a fee if the modem is replaced. To avoid paying the service call fee you either have to take the modem to Comcast or pay a monthly $3.00 protection plan fee. Yes, that's right, pay Comcast $3.00 per month to avoid a service charge if the equipment you are renting from Comcast goes bad.
Rajkumar of Royal Palm Beach FL (02/28/08)
I cancelled my High Speed Internet service with comcast in February 2008 and payment was fully made. However, comcast proceed to issue a bill for future services and any attempt to resolved it resulted in aggravation and payment demanded.
Joni of Milwaukie OR (02/25/08)
My son had his own apartment. For a birthday present I set him up with Comcast internet so he could do his college studies. My son has since joined the military and is in boot camp. I paid the bill off, but there was a credit due. The bills have gone to us the whole time, rather than to my son. Comcast is sending the credit amount to my son's address in his name. After speaking to two employees, one who said no problem, another who said it has to got go to my son (after waiting two weeks with no check.) Finally after 16 minutes on hold, a supervisor comes on the phone and says he'll see what he can do. Finally he comes back to say he can get the check to our house, but it has to be in my son's name. I asked why since my son has never paid the bill. They said he was set up as the account holder. Well of course he was, but WE paid the bill. It is OUR money to be refunded. IF my son was not at boot camp and going to be GONE for the next 6 YEARS, this would not be much of an issue. But he will not be around to sign the check that should not be issued to him in the first place.
If I had been late on the payments the bill final bill would have been corrected. Of course they would have charged a late fee. Hmmm.
The credit due back to us will not come to us. I don't know who gets to keep the money because my son doesn't live there anymore, but we who paid for it will not get the money without waiting for a mailing address, waiting for the check he was not supposed to get, to be signed and mailed back. By then it will be 4 months out. How many company checks are still valid after 3 months? Not many. It so ridiculous for such a small amount, but if they do this to lots of us, imagine how much money they get to keep?
Matt of Oakland TN (02/15/08)
I have been with comcast/roadrunner high speed internet for the last 4 years. However, in the past 6 months I have had terrible connection issues non-stop. I am sick of their customer service and high prices. I am making the switch to dsl and we will see how that goes. With comcast I would get intermitent connection nonstop..good luck to all that dont change.
Kim of Covington WA (02/13/08)
We signed up for Comcast high speed internet. The tech that hooked the internet up at our house told us for signing up we would get ten free song downloads. When I tried to get information on where to get the downloads Comcast transferred the phone from one department to another and another and another and back to where I started. Rachael (sales rep for Comcast) denying there is no such thing. Rachael said sign up for a program called Rhapsody but at my cost and I could get all the songs I wanted. She said the tech was misinformed. I asked to talk to her supervisor and she refused saying they would call me back. She transferred me to another department and they gave me an address to send a letter if I didn't like it.
After a number of requests to talk with someone higher up the chain of command and being refused, Rachael claimed they were not responsible for what the tech told us and laughed. I hung up. They lied to me. The tech, who represents Comcast, told me I would get ten free song downloads for signing up with Comcast but now that we have paid for the service and signed up everyone passed the buck and no one will take responsibility for what the tech told me. They don't have a complaint department, I checked, I asked and they don't care.
Ten song downloads that were supposed to be free.
Lisa of Covina CA (02/04/08)
I just signed up for comcast internet cable only. They randomly changed the due date of my second bill so I did not turn in my payment on time. The payment due date ended up being over a week earlier than the first payment.
I'm faced with a late fee of $5.00 and possibly bad credit.
Lawrence of Brick NJ (01/17/08)
A few months ago, my internet went out. I called comcast to fix the problem. The tech that came to the house checked everything out and determined it was somewhere away from the house. After repairing the connection, he asked if it was ok to check that my computer was online. I had just connected a computer that was never online before he put his hand on it. After he left, the computer started giving me messages that the registry needed to be fixed even when it was not plugged into the internet. I was really mad and when I called comcast and told them of my problem, they said they don't do computers and can't help me. I since reformated and will never let one of their guys near my computer. I just wonder if they are getting kickbacks for making this happen to unsavy computer users.
Conrad of Wallington NJ (01/11/08)
Within 2 weeks I had no connection twice. The speeds for this high speed service sometimes are lower than dial-up. When something happens on their end and they have to set up my modem again, it takes them a full day and they act like it's my fault. The reps, either on the phone or in person, are obnoxious. Twice they tried to pull a trick on me by billing me for additional TV services which I have never asked for. And the worst thing about this is that only Comcast provides high speed internet in my area.
Leslie of Lowell MI (01/07/08)
Lowell Cable TV sold to Comcast. This was supposed to be a great deal for the Lowell customers. It has been nothing but a nightmare. They state they are upgrading and need to do a modem swap for our high speed internet. Three appointments were made by THEM and then cancelled by THEM. For one of these appointments, I had someone come to my house. They had no idea the appointment was cancelled, so they waited for nothing. Finally the swap occurred - but that's all it was. WE had to hook up the new modem! Now I get a bill that's so cockeyed, it looks like they are re-billing me for December, which I already paid! I have been trying for 1 1/2 weeks to get to their customer service, to no avail. Each time I end up on hold anywhere from 30-45 minutes. Tonight, I waited over 2 hours and still never got a rep on the line. Tonight I sent 2 e-mails and demanded a call - we'll see what happens. I'm beginning to think that when a call comes in, it just gets put into a holding pool that nobody ever answers. I call at all different times of the day and night, hoping I will get through, but to no avail.
I have a life and cannot spend it all on hold with Comcast. Their internet chat is no help - 3 different times I was told they could not access my account and were transferring the chat to somebody else. Nobody ever came back. I am frustrated but have nobody to talk to about it since they don't answer calls. I have a bill that I feel is wrong but is due soon, and I am afraid I will not get this straightened out ever. I cannot spend my day at work on hold with Comcast nor can I spend my time at home on hold with Comcast.
Scott of Plantation FL (01/07/08)
After one month and endless hours of frustration with comcast, our service was finally connected and and working. Due to the long delay in getting our service up, comcast forgave the first months bill for over $170. Within the week however, comcast cut our service for not paying the bill. During this time I have asked to speak with a supervisor no less than 8 times. Always, I am told that one is available but that one would call me back within 24 hours. To date, not one supervisor has called me back to discuss our issues. The day we were disconnected, the line was dropped three times and twice by the same technician. I am finally going to give up and switch to the dish. We were the last holdouts on our street to do so, and now I know why.
Hours and Hours of time, phone bills, waiting for technicians that don't show, disconnected service, disconnected access to our business e-mail... etc...
Keith of Oak Park IL (01/04/08)
I started my Comcast service in May 2007, within two weeks of my service I was already calling Comcast regarding poor internet connection and service drops. Initially I was told that my network was most likely incorrectly connected and that I should have a professional set up my network. After having this service completed I was still having issues. I continued to call Comcast a total of 33 times in 2 months to rectify this issue. On 3 separate occasions I was told that a service tech would be at my home between the hours of 8am and 2pm on each time the tech never came, never called and 4 hours of my life was wasted each time. A total of 12 hours that I will never get back....added to the countless minutes I have spent on the phone easily equals a week of my life that is gone and wasted. At this time I am paying for Comcast's 6mbs service however every speed test I have ever had done shows my download times a 386kbs which is not even remotely close to what I am paying. In fact, it is only 6.5% of what I am paying for. Also, I have been told on numerous occasions that I cannot cancel my account, even if I was looking to receive service from another provider... (for cable internet there is no one else in my area). Comcast has wasted my time, money and patience.
Linda of Jersey City NJ (01/01/08)
My high speed Internet is a joke. Often I cannot open my webpage or if I click a prompt to go to another website (e.g., such as an article on the New York Times website) my computer freezes and I have to shut down the Internet and start again. For several days now, I have not been able to open my email. I called Comcast again this week and I got help but then it happened again. I have to try several times to check my email. Now tonight I cannot get into my email again. The Comcast page will not open after about 5 attempts. I got fed up went into google to see if there is a place to make a complaint. Then I saw a list of letters from other consumers who are fed up with Comcast. I pay a high monthly rate to have ths service and it frequently does not work properperly, often setting me behind in the work I had planned to do that particular day. Comcast has a monopoly on Internet service in my area. They run my cable, my phones, and of course Internet access to email. Something needs to be done about this service.
I cannot not always complete research or answer email in a timely manner that is related to my work. I feel I am paying way too much money for a lousy service.
Robert of Redwood City CA (12/22/07)
I was one of the first Comcast high speed Internet customers several years ago and was charged $95.99/month for 6Mb/sec download. Recently I spoke to a Comcast Customer Service Rep and was told I was still paying for high speed, but that they had increased the speed to 9 Mb/sec months ago, but never increased my speed. They never reduced my bill back to $33.99/mo as they should have. I estimate I was overcharged $62/mo for 2-4 years. They have now reduced my bill to $33.99/mo, but offered no credit. This is an estimated overcharge of between $1,500 and $3,000.
How many thousands of customers have the same scenario? This should result in a class action suit against Comcast in the millions possibly billions of dollars, and I request the Consumer Affairs advocacy group take this matter and follow up on my behalf as Comcast refuses to listen or credit me, although they acknowledge the error. I need assistance with determining exactly when high speed was increased from 6mb/sec to 9mb/sec to calculate the exact damages.
This is an estimated overcharge of between $1,500 and $3,000. How many thousands of customers have the same scenario? This should result in a class action suit against Comcast in the millions possibly billions of dollars and I request the Consumer Affairs advocacy group take this matter and follow up on my behalf as Comcast refuses to listen or credit me, although they acknowledge the error.
Randal of Derry NH (12/21/07)
Comcast failed to acknowledge my payment, turned off my service, and applied my payment to my ex-wife's closed account. They turned off all 3 (Voice, Cable, Internet). Initially I thought I missed a payment, but my checking account showed that a check had cleared. I pinned down customer support on this, and they agreed that they had received a check. However, they had applied the payment to my ex-wife's account that had been closed for 4 months. They were remarkably unapologetic.
Since I was out of town at the time, my daughter was left without phone service for several days. I was out $128.
Greg of Chicago IL (12/06/07)
I have had intermittent connection issues with Comcast HSI services for the past 5 months and when I call to get it fixed I get bumped arround and handed the I understand your frustration patronization routine. I've contacted the corporate offices in PA only to have them escalate it back to the department in Illinois that has been unable and or unwilling to fix the problem. Due to node saturation my connection is usefull 1/10th of the time I try after 6:30PM and 1:00AM. Pure and simpe, an oversold network. No line or signal problems, no computer problems on my end. An oversold network where I don't get the speed I was advertised MORE than half the day let alone the inability sometimes to even open a web page. Morning rolls arround and everythings is a-ok.Something not symtematic of end user problems. If it's not node saturation, what is i?. And custumer service? Where is it? After close to 25 techs out on my line and countless hours (And cell minutes burning away) later still no resolution in sight.
I'm paying for a service that was advertised (the speed was advertised not the signal) and even though I dont get the speed I still get the bill.
Jennifer of Chesterfield MI (12/06/07)
I called to see why my internet has been so slow lately for about the past month or two. They stated that if \I want their 'new' high speed internet, then I will have to pay an additional $10 per month. From what I gathered from the person on the phone, they have recently slowed down their internet speed and are now charging for what used to be there basic high speed internet. I refuse to pay, but am concerned for all the others who are falling prey to this.
They are charging $10 more for what was once part of their high speed internet.
Adele of New Bedford, MA (11/28/07)
Comcast has blocked my services because they are accusing me of spamming and say they can not help me because I use Microsoft Outlook.
I am an ordinary, everyday customer who does not spam, in fact, I hate forwarded emails. I am paying them close to $150 a month and now I am blocked.
What can I do about this infringement on my rights?
Geoff of Novato CA (11/22/07)
Comcast is apparently blocking all emails sent from my internet service provider, netwiz.net, to its comcast.net users. My brother and parents, all comcast.net subscribers, no longer receive any emails from me. I am still able to send and receive emails with anyone NOT using comcast. Searching the internet, I've found this to be a widespread problem - comcast is blocking emails sent from non-comcast subscribers.
How do you put a price on not being able to chat with your mommy?
Glenna of North Potomac MD (11/16/07)
My ability to send email has been closed down by Comcast because of their spam indicator. After discussions they give me a new port, which worked for a week or two and then they shut me down again. They cannot give me any specific guidelines for what signals spam.
I continue to pay for a service that I am not getting.
I now have an official email stating that My computer has been shut down for spam.
Janet of Sauk Village IL (11/12/07)
When I went to Comcast internet service I was told I needed a modem and that I could rent it or buy a modem. I bought one and faxed a copy of the receipt so I would not be charged. I called to cancel my cable TV with them and was told that I pay a $3.00 charge for renting a modem. I didn't know this because I showed them a receipt and should not be charged this fee. Can I sue them for this?
They took money and should not have. I just wonder how many other customers they have cheated.
Sherry of Vancouver WA (10/29/07)
As of Oct 27, 07 I have not been able to access the home page to get to my e-mail account. I contacted tech support today 10-29-07 to ask what was going on. Response from them was that they had no idea when the home page would be working again. No one in their company will even tell tech support what is happening. I tried to file a complaint on the address and that did not work! Do you think next time they change a format that's for their home page they might test for these kind of issues? As usual no one is talking to the people that can make these things work.
Bill of Rancho Cordova CA (10/28/07)
My friends in New Zealand are unable to send me any e-mails over my Comcast internet service. There is no reason for this. I spent a lot of money on Comcast and will be moving to another company after many loyal years.
Sharon of Houston TX (10/26/07)
I responded to an ad from Comcast for phone and internet service as I already had basic cable service through my building which is required and accomodates seniors. I was told by Mr. Weeks that the total charges I would pay per month including any fees and taxes would be $72.79 for internet and phone service as I pay the basic cable through my builing here at Sun North, Peppertree Manor. I was very cautious in making sure of the total amount I would need to pay per month to insure I could meet the obligation and was assured this $72.79 would be the total including fees and taxes, nothing more would be added. The phone service was not installed and I got a bill for both services, internet and phone in the amount of $179.32. I called Comcast and Vanessa corrected the bill and assureed me my total bill I would need to pay the following month would be $72.79. I get my new bill and it is for $80.40. I have talked with a variety of people and the last one, David, Accounting Supervisor tells me I have been misinformed and there is nothing he can do so in other words it is my problem and at my expense, however I have not misinformed anyone about anything so I do not understand why I must pay a price for their mistake. Isn't something wrong here? I was at the Dr.'s office on Wednesday, because I have a serious health issue and the elders there were speaking about Comcast taking advantage of elderly people and I am here to validate and verify this is happening and I would like to know if there is a remedy for this.
Not only am I upset but I am living on a limited income with serious medical issues. I would appreciate knowing that someone is accountable and responsible for this behavior.
Howard of Atlanta GA (10/26/07)
I purcchased a new cable modem, and called to get Comcast to register it at 6:30 on Oct. 25. They advised that it would be done by 9:00 PM. The gentlemen told me to use modem provision number 309631 if I needed to call in again to avoid have to repeat all of my account info, namae etc.
When I call at 9:15 Comcast had not completed the work and I was told it would be another 20 minuted. I called bacck in 15 minute and gave the person my provision number 309631 and along with two other s listed above told me I would have to give them all my info again. I tried to tell them that I was told that all I had to give was the provision number, but they refused to help me. I asked to speak to a superviser and they would not let me talk to one until I gave them all my infor. I hung up and tried again, same senerio, hung up tried again, and after the third try at 10:05 I got someone who help once they the provision number. Service was working around 10:20 PM.
I was treated like some piece of S by several people, and feel that Comcast has no regard for the customer at ALL.
Paul of Colorado Springs, CO (10/20/07)
Comcast does it again. They make a new site format, then push it down the user's throats without a choice. The ending result is that I have been without internet service for four days. And forget about a discount off the bill.
Pete of Marietta PA (10/18/07)
a little over a tear ago, where I had slow internet and noise on the TV. After I did troubleshooting on my own, comca$t came out. I went over my troubleshooting and explained that the prblem lay between my home and the comca$t offices.
After SEVEN visits over THREE MONTHS where signal boosters were added (and removed), the cable modem was replaced, all of the converter boxes were replaced, the drop to the house was replaced AND the cable through the entire home was replaced, TWICE, someone FINALLY had the original idea? to search upstream between my home and the comcast offices. (This only AFTER I filed a complaint with the BBB and the States Attorney Generals office!) Well WHAT DO YOU KNOW?!?! The problem existed between my home and the comca$t offices! GEE, how would have thunk??
Presently, my web site was deleted as c0mcast upgrades their storage. I am unable to restore my page since front page no longer works with the service. Files manually placed via FTP are inaccessible via web browser. For this I pay over $1800 / year? OH< and they are raising the prices AGAIN in a few days.
A. of Silver Spring MD (10/17/07)
Comcast, for the second time in a year, hiked my fees for cable internet by almost 90%. There was NO warning. I spoke to three different customer representatives. Rep 1 wanted me to pay two months in advance to continue with my service. Rep 2 said that the new price is what it was and that I had no choice. Rep 3 only tried to sell me services I didn't want, need or ask for. Their reps are rude and ignorant, without even a standard answer.
Their unannouced hikes can potentially harm the credit of those who use automatic bill pay.
Dan of Houna LA (10/14/07)
Comcast is advertising unlimited internet and is putting an arbitrary limit on news group downloads and on outgoing email. Also when they bought out time warner they did away with dialup access for when your out of town. Also their internet is down more than it is up. Someone do something!
Russell of Schaumburg IL (10/11/07)
Basically they charge for a service which they can't provide. They have too many customers and this slows down the internet service in my area to speeds slower than dial up.
This is worst from the time periods of 7PM to 12AM when internet usage is heavy. Six months ago I called for three months explaining what I was experiencing and what the problem was. I must have seen twenty technicians, told them the same story, not for three months did I finally get a call from a local manager asking me to please stop calling technicians, they were going to fix the problem. The problem was rectified when they split the node, the explanation I was given was that there was too many people on the node, something I had been saying for three months.
I was credited for the internet time, but not the hours lost on the phone and time spent with technicians, which was well above ridiculous levels.
Now, four months later, my service is awful again, for the same reasons, internet is too slow because too many people are on it. I called and am about to get the run around again.
I'm fed up and I called and told a supervisor that if I wasn't treated right I will take legal action.
Bryan Concord CA (10/09/07)
Received a call on answering machine on Oct 4 morning at 6am, stating Comcast felt too much bandwidth was used, and issuing a warning. Another call took place on Friday, same warning. Monday, Oct. 7th, they called again at 7am, still the warning. Then today, I got disconnected without any sort of warning. Talked to their Policy and Abuse department twice and got the internet service back.
They said I was among the 1/10 of 1 percent of users/customers of Comcast that were using too much bandwidth last month. When asking for a hard figure for how much is too much, he couldn't come up with any number, nor can give me any figure of what average user use in term of bandwidth per month.
Lost the internet connection for about 2-3 hours since Comcast's Policy and Abuse department put my account on hold/disconnect. I had to spend a hour with them (good thing I didn't have Comcast phone service in the house) and had to talk to them to reconnect my internet service. Also the 2 phone calls in the early morning did seem like Comcast doesn't care when they call you, which I think FCC might have some sort of regulations on when they can call(not before 8am?).
Paulo of Houston TX (09/29/07)
Last Saturday I was surfing the internet when suddenly my service was cut and the only site I could access was the support site from COMcast.
They did not recognize me as a customer and said I did not have an account with them.
The service was only restored on the next Monday after being on line and on the phone for more than 1.5 hours.
Tech support guys said they could not do anything about it, as it was with the billing guys.
I have had an account with Timewarner for 5 years and never had such an issue, but since Tiemwarner sold it to COMCAST the problems have increased significantly.
Andrea of Romulus MI (09/09/07)
I have had to use Comcast (the only high speed internet in southeast Michigan) for the past several years. I have constantly had to call and complain about mysterious price jumps and service interruptions. The most recent let down was fixed by offering me free HBO a couple months back. Along with demanding a monthly credit, I accepted the HBO courtesy. My most recent bill reflects HBO charges. Apparently, they gave it to me temporarily to shut me up but decided it was time to start charging me without my being aware. The online bill statement does not specify this charge....it was included in my package. I had to speak to three different representatives in order to get the charges dropped now instead of on your next billing cycle.
Emmy of Santa Clara CA (08/25/07)
I asked the agents at Comcast to disconnect my cable connection to the TV. Since I have my internet connection through Comcast too, they asked me if I wanted to disconnect that also. I said not right now, but in two weeks (since I am in between moves and wanted the internet but didn’t want to pay for the TV). I was told that since the majority of Comcast revenue comes out of selling internet/TV bundles that disconnecting my TV cable will reduce my internet speeds. I asked them what it would be… they said it would be down from 6kbps (?) to 4. They suggested that I retain the TV cable connection until I am ready to switch off both.
I told them if it affects another service that I am paying for separately, they should pay for it. They refused. I threatened to complain to the consumer affairs division of the FTC. I told them that this was blackmailing the consumer and that I would complain to the appropriate authorities. I called again and this time, I was told that I could keep the local channels active for $19.99 and that wouldn’t affect my speeds. I refused and hung up.
I called again and this time, I told the agent that I would like to speak to their division manager and he said that he would disconnect me without charges as of today without really disconnecting me. Thereby getting 3 weeks free. Will never return to Comcast!
John of Jacksonville FL (08/24/07)
I was threatened that if I continued to abuse my download privileges my internet access would be disconnected for one year. Not fully understanding the call, I used my caller ID to call back later that day and was told the same thing again by another person and was refused an answer to the question of how much I was allowed to download. I then called the local Comcast Office and was told nothing...they didn't know what I was talking about!
Karyn of Kenilworth NJ (08/21/07)
They added high speed to my bill for July, Kevin told me on 7/23 it was on in error, couldn't explain how and then said he would take care of the charge. I called when August bill came with the charge still on and a past due claiming a disconnection. Called on 8/21 spoke to Aliani and Cheddisingh whom both claim once again it's been adjusted and I wouldn't have a problem in the future. No one will give me written confirmation, they claim they have no email or fax, this is pathetic!
Milton of Byram, MS (06/09/07)
Recently Comcast merged with Road Runner in our area. I have had Road Runner for several years and didn't mind paying for decent service, but since the merger and rate increase I am looking for a different carrier.
Daily, the box has to be unpluged and wait for 15 to 30 minutes then started over again. They admit to knowing that they have this problem but had no second thoughts about that rate increase.
Lets see - worse service, higher prices. What a way to keep customers!
W of Morton Grove IL (03/06/07)
Once again, the cable internet service was out for 4 hours. The outages occur about 2 days, or more, each and every week. There is no point in contacting them again as no one knows anything about outages. They won't even record your complaint unless you waste more time making an appt the following week. Every time I have done that, nothing is ever wrong with MY equipment.
Dennis of Sewell NJ (03/01/07)
When moving from Miami, I called and canceled my Comcast account. They told me my balance was zero and that I had to return their equipment. I was given an address quite some distance from my place but I took the time to take their equipment to that address. Their office had since moved from that location. I called Comcast and they gave me a second address also some distance away. Since it was their mistake and I was pressed for time with my move out of state, I told them to pick up the equipment themselves. They had trucks in my neighborhood weekly but instead of picking up their box they continued to bill me monthly.
After numerous phone conversations and emails with no results I stopped communicating with them. Their response was to cancel my free email account that I had for 10 years. This to me was a petty and vindictive act that did nothing to resolve the problem. Communication with Comcast is literally impossible.
Wesley of Pittsburgh PA (02/28/07)
I am a student at the University of Pittsburgh in an area of the city called South Oakland. I have been using Comcast for cable and internet services for about a year and a half at my current residence and for 1 year at my previous residence. I do not have access to the dedicated T1 and T3 high speed internet offered by the University of Pittsburgh. Ever since I signed on with Comcast Internet, I have noticed major increases and decreases in bandwidth. In the morning and afternoon when most students are in class, the internet operates as it should giving me ample down and up bandwidth and wonderful latency times (under 100 miliseconds). However, at peak times between 7 P.M. and 12:00 A.M. the up and down bandwidth speeds take a huge hit, and latency times jump to an average of 250-300 miliseconds (comparable to 56k dial up latency times). Understand that I have called Comcast tech support many times and have talked to a variety of techies about my problem. The first time I called Comcast, the techie was sure that my problem was due to my sharing bandwidth with my roommates through my router. So he has me disconnect from the router and reconnect my computer directly to the cable modem itself. He walked me through some other various procedures, techie instructs me to go drive to a certain location and pick up a new cable modem because there must be something wrong with mine. At this point the techie tells me that he is sorry about the slow speeds, but that they can only guarantee a particular speed, not for playing games, but for surfing the internet It's VERY VERY VERY frustrating to know that Comcast is charging me 60 some odd dollars a month for such awful service.
Cynthia of Poca WV (02/18/07)
I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.
Jeff of Huntington WV (02/15/07)
When my broadband service went down in January, I was told that someone would be out to see why. No one showed up, and after a few days, the service came back on. No explanation from Comcast. Recently, it went down again. When I called Comcast, they kept me on the phone for almost an hour and told me that they could not find me in the system. I called billing, and they had us listed, but for some reason, customer service did not.
Against better judgment, my wife signed up and prepaid for expanded basic service to be installed. I took the afternoon off to wait. The tech showed up, but did not ring the doorbell. He left the gate to my backyard open and ripped the interface off the house. He and another tech went back to the truck. Almost two hours later, I watch them drive off, leaving the interface off and my gate open. Two hours of phone calls to customer service yielded nothing. Adding insult to injury, we were told we could not cancel the service because we did not exist in the system, although we still receive (and pay) our bill every month.
Tim of Kane PA (02/09/07)
Ever since the transition from Adelphia to Comcast my television and internet service has been extremely poor. There is no reason for the MASSIVE delays and lag times trying to access the internet as well as the random upstream signal issues. I have had numerous techs to my house and have been told by supervisors that I would be credited in full for my service which I have only been compensated 1 month for over 2 months of very poor and unreliable service.
Adelphia was an incredible company, their techs were all top notch and now we are stuck with very poor service until someone else comes along with something comparable.
Anthony of Ogden UT (02/04/07)
Since September of 2006, I’ve been using Comcast high speed Internet and I have to say I’m very disappointed. It’s been extremely unreliable. Some days it's out for 8+ hours, or extremely slow. Tons of random disconnects, overall very poor.
Penny of Colorado Springs CO (02/01/07)
Comcast came into Colorado Springs and took over Adelphia. My bill was paid in full in December and the first bill I received from Comcast in January was past due. I also noticed they had raised my internet from $47.00 to $62.00.
I called and spoke with Kathy, told her to discontinue it. She said they would give me the service for $33.00 for six months. When I called to pay the bill, I spoke with Keith who was rude and said I should not have been given that rate.
I returned the modem immediately. I will switch everything to Quest.
Valery of Austell GA (12/13/06)
Approximately, September 1, 2006, I cancelled my telephone and internet service with Comcast due to consistent technical difficulties. Also, I downgraded my cable service with them to basic cable. However, I have been trying to get them to credit back my account for services they are charging me for that I do not have. They have collected their equipment ever since October 2006. They are currently charging me for internet service that I do not have with them. They have charged me for standard cable and refuse to credit me back to September and also insist on charging me to have their technicians come out to change the filters to downgrade the cable service. It is not fair that a consumer should have to pay for an error made on Comcast's behalf. They are forcing me to pay for their lack of communication and failure to update their records.
Ramdas of Fremont CA (09/05/06)
My high speed internet works only intermittently. I've registered a complain more than 2 months back. I've had 6 different technician come and all of them referred it to a networking comcast tech. Till date none of them showed up or fixed the issue. I also had 4 different appointments, but th etech's never showed up either making me wait and wonder. I still don't know when it will be fixed.
I'm being mentally tortured and I've spend lots of money, time and energy calling th ecustomer reps and also visiting local comcast office. I feel they are discriminating me.
David of Alexandria VA (08/11/06)
Recently, my wife discovered that Comcast had been overcharging us for high-speed Internet for the past year. After 5 calls and more than an hour spent on the phone, including one call with a very rude representative to my wife, we resolved the issue: Comcast has credited our account for nearly $400. Two days later, our service was disconnected. I spent a half-hour trying to resolve this issue. Later in the evening, a Comcast rep called me to sell me digital phone service to add to our package. The lack of customer service and lack of apology is incredibly disturbing as someone who works in public relations. I am seriously considering switching services.
Jana of Atlanta GA (08/08/06)
I have only had Comcast for ~ 3 months and am currently experiencing my second major problem. First my internet service was out for 11 days and Comcast kept sending out a technician that was not qualified to repair the job even though they were repeatedly told by myself and their own service technician that they needed a higher up tech to come out. I still have not received my credit for the 11 days my service was out and probably never will though I call every two weeks.
Now my cable has been completely out or scrambled to the point of not being able to watch the TV without becoming nauseated for 5 days. I called to report outage on first day, was given an appointment for 4 days after initial call (although my neighbor who I share walls with and who also had outage problem was given an appointment the following day) and received a call 3 hours into my four hour appointment window that my appointment needed to be rescheduled for another 10 days out. I asked to speak to a supervisor which I have done in the past and their standard answer seems to be There isn't one here at the moment. What a joke. If there is a company out there that cares less about Customer service I would have to see it to believe it.
Roman of Decatur GA (06/21/06)
The turned off our cable, saying that the account is in abuse status. They wouldn't give a reason or send out a technician. They give us a number to a voice mailbox which is full and we can't do anything to get our service on. The cable is on the floor in accross the front door and people are tripping on it.
Rich of South Hadley MA (03/08/06)
Comcast was contacted about installong a cable modem for acess to the internet. Installer spent more time on his cell phone yelling at his girlfriend then he did with the install. Surprisingly(?), the modem refused to work, so he uninstalled all my Anti-virus and Firewall programs. Unfortunately, I had to work so my mother, who knows nothing about computers, was left to deal with this fool. I came home to a mess, the hard-drive was totally corrupted and full of viruses and spy-ware.
Joyce of Denver CO (03/02/06)
I subscribed to Comcast's internet service. For the longest time I received nothing but spam. So I set up spam filters against Viagra, Cialis, Mortgages, etc. Then all of a sudden I was no longer receiving emails from family and friends. I allowed my daughter to use one of my mailboxes so that she could receive job alerts or email responses for applications for employment. Again, all spams but no job alerts.
I contacted the so-called tech support and I got the run around several times. The excuse I got from Comcast is that there are filters that is preventing the emails. My question is this, why would a Viagra filter prevent emails from Monster.com? I asked this question and I was told that even though that there is a filter for Viagra, this filter can delete all emails. So I deleted the filters from my account and my daughter's account. Still no emails, but an occasional spam. Hmmmm. I wonder what crook is lining the pockets of Comcast?
I sent an email to the local Executive Assistant telling her that if this problem is not solved within 48 hours, I will cancel my account and sue Comcast. I also told the Executive Assistant that I will contact Qwest and order their DSL service. Fifteen minutes later my daughter receives almost 400 emails. Now all of a sudden she is receiving her job alerts. Over half of the emails were potential job prospects that she lost out on because of the idiots at Comcast.
Now here we are back to square one. No more emails but a trickle of spam about two to three times a day. I have called the Corporate Office at least 40 times and still no solution to the problem. I have contacted the Office of Telecommunications and still nothing.
Chuck of Atlanta GA (02/22/06)
Comcast advertises 35% faster speeds than DSL. This is not true. We have had Comcast service less than a week and it is horrible. It doesn't work at times with serious delay, slower than dial up. Their customer service is not tech support. They have no answers outside of reboot and/or we will send a technician out. Comcast Technician came out the next day to check and found nothing wrong. Their Internet service is horrible and they should quit telling lies about being faster.
Theresa of Vineland NJ (02/10/06)
Comcast ISP continues to deliver mail to my account which is addressed to other people, not addressed to me. Every day 4-6 appear addressed to someone else. Please stop it, I do not want to read other peoples mail.
George of Vineland NJ (02/07/06)
Comcast continues to deliver E mails addressed to other people at my account. This is not a case of adress names being close or the same up to the 5th letter. Mail continues to pour in addressed to other people after every attempt possible to get it to stop. Comcast simply does not provide a way to be contacted.
Paulo of Lauderhill FL (01/30/06)
On JAN/08/2006 i decided to change my Bellsouth DSL service for a Comcast "high speed internet" (yeah, right). So I puchased a Modem, and call costumer service to initiate my service... so far so good. Well they couldn't see my modem so they have to send someone over to see what is the probem. 1st guy found out that the signal is not strong enough, but did not have the key to get in downstairs. 2nd guy was told that no one would be home before 3:00pm, so he came by at 2:15pm... very smart.
3rd guy I don't even think he spoke any English...but he didn't have any keys either. 4th guy had the key, found out that the cable was bad...but it wasn't his job to run a new cable. 5th guy was running 30 minutes late, that in real life turned out to be 6 hours. than he had no idea what was going on... but no problem someone else will be coming to my house in 30 minutes. (I can't believe that I fell for that one too). Well 29 days have gone by and i never received any service. I thank god for bellsouth.
Chuck of Cv CA (01/26/06)
I pay over $50 per month for broadband calbe (internet). I have the spam filters provided by comcast. I have complained many times about the unbelievable amount I receive on a daily basis. They say "we'll look in to it". This is comcast based spam. Reporting it does NO good at all.
Layne of West Valley City UT (01/26/06)
I have previously asked COMCAST to stop SPAM messages. My filters are on as they instructed. I have asked you to filter them on their end. I have reported them over and over and again and again. They keep coming with little hope it will stop. I had to finally crack down. I decided to bill COMCAST $2.00 for each SPAM infraction. My email is not free. I pay COMCAST a bill every month. I expect better service. The total of credit demanded of COMCAST is now $808.00 for over 400 unwanted and unfiltered messages since November 9th when I decided to start billing COMCAST.
COMCAST’s failure to filter unwanted SPAM will not be tolerated any longer!!!!!!! As a condition for cashing my checks to COMCAST, I expected credit to be granted. The response to the SPAM problem has been abysimal and SPAM will not be tolerated. I even setup some new email accounts. They are also getting SPAM. The service is unacceptable. Their response to the SPAM problem has been abysimal. COMCAST will no longer respond so I am now having to have to take it to another level.
Eleonor of West Orange NJ (01/25/06)
Comcast increased their monthly price for internet access from $42 to $57. that's a 36% increase in price! And there is definitely no enhancement in the speed of internet access nor the quality of service.
Don of West Chester PA (01/19/06)
I had Adelphia high-speed Internet in Southern CA for 5 years and never had a problem. I just moved to PA and Comcast is the only company with high-speed. Comcast is a terrible company to deal with for service problems! First, it took one month to get the service connected because of a Comcast records problem. Now, I have intermittent service (on 10 minutes and off for 5) and Comcast cannot find the problem. The tech told me today that there are 6 or 7 others in this neighborhood experiencing the same problem!
The tech has been out 5 times now, and this Friday will be the sixth. The worst thing is that there is no way to escalate the problem within Comcast! Verizon cannot provide DSL where I live or I would switch in a minute. I am seriously considering going back to dial-up, except I have VoIP at a reasonable cost with AT&T and would hate to give that up. If you have good service with Comcast you are lucky. I have heard nothing but comments on how bad their service is here in PA. Competition is badly needed in this business. I really don't think that Comcast would survive with competition.
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