Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Krishna of Ellicott City MD (12/01/08)
My Comcast High Speed Internet connection is not working from last two days and i have given complaint on Saturday Night(28th November).They said it will take 3 days to fix this issue.I called thrice to the custmoer service, and the way of response is not at all good from them.  The Week end was completely wasted and disappointed a lot.

Yvonne of League City, TX November 30, 2008

Yvonne of League City TX (11/30/08)
I contacted comcast back on sept 25,2008, in regards to payments not being credited to my account over 720.00 worth. First they said 36 hours, then it became 72 hours. Then they asked for faxes regarding bank statements, showing the payments, I have faxed/emailed/called everyday trying to get this resolved. You can never reach the a/r dept, they have to be emailed and then they'll return your phone call. During this whole process they have shut down my account every other week, thus burning up their cable box and router. We sent in payments to help them figure out where the payments went.

To this day November 29,2008 still not resolution, no call back and no credits. Amazing we did everything we were asked faxing emailing over 50 times the info that they requested, still nothing. I have let all my co-workers/friends/relatives know never to do business with comcast again. They are now switching to a company that has a customer service. I hope this helps many other possible future customers know that this is not the company for service. There are too many other companies out there to provide these services.

Loss of work due to no internet services

Bill of Cape Coral, FL November 29, 2008

Bill of Cape Coral FL (11/29/08)
My Comcast Internet went out about 9 days ago and after 10 or more attempts, they still have not fixed the problem. Their call center just keeps telling me lies that the Line Tech will come out to fix it, but he never shows up. Every time I call they act as thought it is the first time reporting the problem. When I ask for a supervisor they just put me on hold. They have hung up on me twice.

Comcast needs to be dismantled because it is a developing monopoly that is causing a disservice to the consumer. I have not been able to use my Internet banking, get my email, nor anything else related to Internet.

Doran of Fort Wayne, IN November 26, 2008

Doran of Fort Wayne IN (11/26/08)
My email has been down for 6 day. Called Comcast on Monday 11-24-08. They tired to send me an email and it got sent back to them. They put in a work order and told me it would take 24 to 48 hours to fix. It been over 48 hours and it is still down. when I called them back they told me it can take up to 48 hours to fix.

Chris of Danbury, CT November 26, 2008

Chris of Danbury CT (11/26/08)
Wireless connection keeps dropping. Call for help and follow their prompts and wind up repeatedly at the wrong department then a person sends you to a wrong department and so on.  Inability to use the service I am PAYING for on a daily basis.

Mary of Houston, TX November 25, 2008

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